Very outdated eye doctor. I asked weeks ago for them to send me a detailed receipt of my visit and…read morethe doctor said she was "too busy" to mail it. They are located right across the street from a post office! Two weeks later I am still waiting and they are not returning calls.

When she found out I wasn't ordering glasses there, I got less than a full exam. Even my…read moreprescription was only half filled out

Great eye exam. Best I've had in years. Got 2 PR of glasses for a great price!…read more Justine was great in helping select the right frames and confirmed lens spec's. Highly recommend them you won't be disappointed. Easy location and parking.

The initial sales visit was fine but the wait for the glasses is not. The real problem is that when…read moreyou try to check on the status of the order you can't get anyone to answer the phone. if you leave a message no one returns the call. I have noticed that if you leave a less than positive review you get a stock reply to email customer service- tried that twice without success

Excellent business, wonderful people. My glasses broke and on a recommendation from a friend, I…read morestopped in. Even though I did not buy the glasses there, they fixed them for free and, since I had just had surgery and it was hard to keep my glasses on, they gave me a nose guard to help. They gave it to me for free to try and would not take any money. Excellent service and fantastic people.

I've been going to Joseph and Thomas for my glasses since I first started wearing them in the 6th…read moregrade. That means I've been a patron for about 20 years. We have a lot of history. It's not a huge shop, but they have a great selection of frames. Classic? Trendy? They have them all. They're really good about letting you try on every pair of frames in the place. 10 times each. And being that I'm one of the least decisive people in the world, they're good at giving opinions on how the frames look with your face, and don't mind when you have it narrowed down to 2 choices, and just keep standing there going back and forth trying to make up your mind. Now, being a customer for as long as I have, and because one of the owners lives in the town where I grew up, and has a son who used to play basketball with my brother, I've gotten to know Tom. He's a great guy (Joseph and Kristina are nice, too, I just know Tom better). There have been a couple times where I had it narrowed down to 2 pairs of frames and couldn't decide. Because of all that history, or maybe it's just how they operate, he let me take both pairs of frames home with me to get the opinion of family and friends before purchasing. That's one of my favorite things about this place. Saved me from making the wrong decision a couple of times. Something happen that your glasses got all out of whack? Walk on in, and they'll adjust them for you. The personal attention and friendly attitude of all who work here really makes this place a gem. I've been wearing contacts for years, so I don't get new glasses as often as I would if I wore them daily. I've also moved out of the Milford area. But when it's time for me to get new glasses, I always go back to Joseph and Thomas.

I had a pair of 4yr old glasses that I had previously purchased from this location. The temple tip…read moremetal cover had come off. The staff was friendly, able to come up with a replacement part that they quickly glued onto the temple tip, and performed the service free of charge!

Had I gone solely by the reviews on Yelp, I would have not made an appointment here at Pearle…read moreVision in Sudbury, but I am GLAD that I did decide to go. My parents had been to this location several years ago and had a pleasant experience, so I decided to go based on their recommendation. I half-expected there to be a negative encounter with off-putting staff, but this never happened. The bad reviews don't make sense to me, and I am personally writing this review to help set the record straight. My experience today was very pleasant and rated well above their average of "2.5" stars. Here's how it went: Parking, including handicapped parking, was plentiful. There is easy access to the building. No curbs or steps to navigate. The main door was a bit awkward, but the staff assisted by holding it open. Reception was very kind. I arrived about 5 minutes late, and apologized for this, but the woman there (I don't know her name. She was of Asian descent.) was very polite and she assisted me with the check-in process. From there, I went through the pre-screening eye tests. I was impressed with how advanced the technology has become since my early experience with optometry. It is so much easier. The young man performing the tests was also very kind. The set-up and layout for those tests was a bit awkward, I will say, and should probably be in a separate room, but it was fine. Next, I met with Dr. Curtin. What a gem he is. He was able to zero in on my correct prescription very quickly. No pupil dilation required. He was super efficient, personable, and didn't try to sell me on anything. He gave me a reading prescription, and a distance prescription that will be put on hold if I should decide that I need it in the future. There was no pressure. Next, I met with Katherine to pick out some frames. She was okay. She wasn't as personable as the others, but also not offensive in any way. Some of the other folks that were helping other customers with frames did seem more personable and friendly. The frames they had to select from were very high end. Brand names like Ray Ban, Gucci, Prada, Kate Spade, etc. You get the idea. They were beautiful, but there was not much variation in the selection, IMO. There were many chunky styles. Many cat-eyes. If I had the time and energy, I would have shopped for frames elsewhere to get exactly what I was looking for. I settled on a pair of RayBan plastic frames that were nice. I opted for a scratch-free coating, but didn't add anything special beyond that. No bifocals. No anti-glare, etc. To give you an idea of costs, the frame and lenses (before insurance) were $ 550. The eye exam was covered separately by my insurance. The glasses will be ready to pick-up in about a week. Simple. Never did I encounter anyone who was rude or disrespectful. They had many customers. It is a busy place. Everyone seemed happy. What else can I tell you? Don't believe everything you read. This is my honest review based on my experience today. I DO recommend this location and will be returning the next time I am due for an eye exam.

I was a bit apprehensive based on the two negative Yelp reviews, but found the staff was quick,…read morehelpful and friendly. During my eye exam the technician and doctor explained the procedure and its purpose along with recommendations. The Optician went over my insurance and described each option to help me make my decision on a frame and lenses. I purchased Oakley which is my favorite brand and the price was competitive, they have their own brand of frames that are basically free when purchased with most insurance policies.

My wife needed new glasses, we went to B Frank for an exam. Purchased the glasses for $500 and when…read morethey arrived they were useless, couldn't see anything. Returned for another exam and were sent another pair of glasses. These weren't any better. The old pair of glasses worked much better. Returned a 3rd time, They wanted another $100 to try again and fix their error. When we insisted on a refund they called the police on two senior citizens that wanted a refund. This place rips off senior citizens on social security! The manager (Jennifer) wouldn't work with the customer until she got another $100 to try again to repair their mistake due to incompetence.

I've tried calling, a corporate rep serves as intermediary rather than letting customers talk to…read morethe store. Not sure what that's about. Regardless, got my contacts and glasses from better alternatives

I need to add this update and spread more love for WP: after Greg adjusted both pairs of glasses…read morefor me last month, I sat on one pair (I haven't done that since I was a kid!). Stopped in earlier this week and had a nice chat with Gary while he was adjusting them for me.

Excellent service. Stardard multi keystone markup, but no different than any in-person eyeglass…read moreshop. Knowledgable, skilled and highly professional owener operator. He will be getting my repeat business.

I've worn glasses for many years and have visited many local optical shops. This year, I decided…read moreto try Trinity Optical. It turned out to be a perfect choice! Great selection of lenses; good pricing; excellent service! I highly recomment Scott at Trinity Optical!

It had been ten years since I had my vintage frames re-fit with new lenses at Different Frames of…read moreMind and it was time for a new set of lenses as my prescription had changed. Ten years is a long time and I could not recall the name of the business, so I went to Yelp and found the name. I also found only one comment and it was one star. I could not believe it. After ten years, I walked in with my glasses and the "blank lenses" that I was told to save ten years ago so that my prescription could be made without me giving up my glasses. Cheryl remembered me after ten years. She was glad I remembered her suggestion to save the blank lenses. Cheryl recommended a different method for the prescription on the lenses and I agreed. A week later, my new lenses arrived, Cheryl installed them and I was very happy with the new lenses. I used to wear contacts 90% of the time, but with my new job and different prescription, I'd be wearing glasses more and more, including driving to and from work. So, I needed prescription sun glasses. I was not looking forward to the added expense and frankly, I really just like my vintage frames. Ordinary one size fits all clip-on were not an option. Cheryl had the perfect solution. A company she represents makes custom tinted lenses that click onto your existing lenses with the help of two tiny magnets. It's brilliant. It was also a lot less money than new prescription sunglasses. I've been to many shops that sell glasses and Different Frames of Mind was the only one that never tried to up-sell me out of my favorite frames and the only one that found a perfect solution to my sunglasses dilemma. Yes, this is a "Five Star WooHoo as good as it gets" kind of place.

I have been a regular customer at Different Frames of Mind for over 8 years. I have been wearing…read moreglasses for over 60 years and progressive lenses for over 20 years. The glasses offered by Different Frames of Mind are top of the line. I recently purchased a pair of Nike frames with clip-on sunglasses, Definity 3 polycarbonate, Crizal Sapphire lenses. My vision is very clear and there is no nighttime glare from oncoming headlights. I recommend Different Frames of Mind without hesitation. If you are looking for a quality product and great customer service, stop by. You won't be disappointed!