My doctor (dr Patel) was excellent, but everything else about this practice is subpar…read more They never called that 3 pairs of glasses were ready. I had to call the office multiple times. Then the woman was half an hour late from her lunch break after explicitly telling me when she was going to be back at the office. She was 30 mins late, came in reeking of cigarettes, and offered no apology for being late.

Horrible place for eyecare. I had 2 appointments and waited…read moreover 2 hours to be seen each time. Staff were rude when I complained about the wait time. My procedure involved cutting open my eyelid and was extremely painful. The Doctor did not wear protective equipment such as a mask or gloves during my procedure. I requested my procedure records be sent to my PCP and they were never sent. I requested the records a second time and still nothing. There is a reason for all the 1 star reviews.

First time to use Milford Eye Associates. I they offered a 7:45 AM appointment which was very…read moreconvenient. The front desk team was friendly and helped me through the check in process. I saw Dr Tong who was friendly, professional and explained each test and procedure. I was initially skeptical about their eyeglass frame selection, but pleased to see they carried Oakley, Nike, RanBan and other brands. The prices are competitive.

Service is terrible, staff is rude, they do not answer the phone and will not return calls. They…read morehave told me my glasses would be done done in 1 week and took 3 weeks instead. They make it very hard for you to get a cooy of your prescription which you are entitled by law. They said insurance referral wad good for a whole year when it was for only a single visit and then charged hundreds of dollars for 2 other visits I did not even need in the first place. Not going back to this place EVER!!! STAY AWAY!!!

Dr. Mackenzie Elliott is a great doctor. Their equipment is far more advanced I feel, than other…read moreeye doctors in the area. I like Dr. Elliott because she is honest and upfront, qualities you don't find a lot anymore. I had had LASIK in 2005 with a surgeon in mass, and I noticed things weren't as sharp anymore. I was worried, I knew the LASIK was not working anymore and I asked her professional opinion as to if I should get it fixed or not. She said that I had great sight seeing near and that if I opted for tweaking my eyes to see better far, it would affect my ability to see close up faster. I appreciated that. She also knew I was anxious - and they have tests where they quiz your eyes and I thought that maybe I had major eye issues because I would be asked "what number do you see in that box?". I didn't see any number ... so I'm thinking, oh wow my eyes can't see much at all. Dr. Elliott told me they utilize some trick questions for the younger kids, and that it was a trick question. I was relieved because I thought I was worse off than I really was! ;) The girls that work with you to get glasses for driving were amazing too. Very sweet and helpful. They took their time to see what looked best on you. You were never rushed. 5 stars in my book.

was sad my insurance was drop by new managment. they made me feel rushed with my appointment. I…read morespent lot of money on the old glasses 2 years ago and got real nice glasses and felt they had no patients and felt not wanted, I notice they did not lower price inventory that I got there 4 years ago. never going there again unless they make feel like a customer

Everyone is so nice here! Went to have my Ray Ban's tightened. I believe Kevin took care of me. He…read morefixed them at no charge. Thank you so much!

I went in because the screw holding the lens in my glasses fell out and the ones in the kit i…read morebought were too long. The guy there was very curt with me, basically saying he didn't want to take responsibility for the glasses. I needed new glasses anyway but wasn't going to make an appointment at that point. I went to another optometrist in Milford and they fixed the glasses right away and scheduled an exam.

I took my sister in law here in an emergency. The doctor was so nice that I went ahead and…read morescheduled my wife and my eye exams. During the exams I realized that this doctor is sooooo nice. You would be hard pressed to find someone with a better attitude and demeanor about them. I cannot say it loud enough, if you need an eye doctor - go visit this place. You will not regret it.

Very outdated eye doctor. I asked weeks ago for them to send me a detailed receipt of my visit and…read morethe doctor said she was "too busy" to mail it. They are located right across the street from a post office! Two weeks later I am still waiting and they are not returning calls.

I've been going to Hopkinton Eye Associates for the better part of 10 years now, but this might be…read moremy last visit. Their office, situated in a strip mall right off of 495 is in a convenient location. Although a couple exits away for me, it's easy off-easy on. Parking has never been a problem. There's a lot of activity in the plaza but spots generally open up pretty quickly. Inside I'd say it's a typical optometrists office. It's on the smaller side, but it's clean and the layout seems to work for them. Their addition of a children's section opened up more space. Their frame selection is meh. Not the widest selection, but I've bought a couple frames from them over the years. It's current and not terrible. When getting ready to book my appointment I was happy to see their addition of an online "request" option. I also liked the fact that you could see each doctor's hours, and the office they would be in. (They also have a Medfield office) But the system is less than optimal. Perhaps it makes it easier for their administration, but it doesn't buy their customers anything. On the very top there was a notice stating that they are booked through 'x', and that your request date must fall on or after 'y'. Makes sense. After I plugged in a date a few days after 'y', I was expecting/hoping for an automated approval of some sort. Nope, instead I had to wait until later that day to get a phone call explaining that they were fully booked, and there were no appointments available until a full week after the date I plugged in. I understand, as it's stated on their website, that the system was an appointment "request" book, but come on... what's the sense of going through the process of entering all of your info, only to have to make your actual appointment over the phone?.... And a week and a half after their website says times are available? Save your time, just call them to make an appointment. The doctors: I've seen both Dr. Gaan and Dr. D'Amiano. Both were super nice and had great customer/patient skills. I was very comfortable with them and felt my level of care was top-notch. I would recommend them to anybody. Where my patience has worn thin is with the folks that fit frames/order the lens. Today marked the 2nd time my lens were ordered incorrectly. The first was some years ago, where whatever was ordered was completely wrong. One big blur. Okay, mistakes happen. Today, it was the wrong type of lens. Now I get that waiting another week for them to correct their error isn't a big deal. But their laissez faire attitude and lack of remorse really turned me off. Attention to detail and going over things with the customer? Nope, not happening. In an age where most folks would love more business, this guy really seemed to care less about me. Perhaps I'll continue getting my eyes examined there, we'll see. But between their silly online system and inability to order the right lens, I'm not a fan right now. I'll most likely be keeping my eyes open (pun intended) for a new place for my vision needs.

The eye doctor's are very nice. It is too bad their billing department can't get their act together…read moreand are very defensive, accusing the patient of not knowing what they are talking about when the insurance is in the system for other family members recently. They are never able to put our insurance through correctly and we end up being charged incorrectly. It's a waste of time and lots of stress and aggravation fighting this every single visit. In the end, they end up sending us a check or issuing a refund for incorrectly charging us. They insist they are right, but they never are. We have no problems with billing or insurance at other eye doctors. I don't know why they can't see our coverage like every other provider.