Using my husband's account to post. I went to Visionworks in Franklin last week for sunglasses and…read moreeye glasses. The gentleman that helped me pick out my frames was a great help. He put the frames aside for me so that when I went back for my eye exam, and I cannot say enough wonderful things about Dr Johnson, my glasses were all set to be ordered. Dr Johnson was honestly the most thorough with her exam, and I have been to both Optometrists and Ophthalmologists for eye exams, she beat them all. Upon checkout, the young lady that helped me could not have been nicer. I highly recommend this Vision Works in Franklin! Barbara B.

Bad experience. Avoid Visionworks in Franklin MA. Originally went for an eye exam, contacts, and…read moreglasses. Contacts were correct but my prescription for my glasses was wrong. They had the prescription for my right eye and left eye listed incorrectly. They were switched. Brought it to the associate's attention who stated that the doctor was with another customer, but she would fix the error. I came back for my second visit to pick up my glasses and sure enough they were made with the incorrect prescription, switched. I brought the error up again to a new associate. He stated that the doctor was booked, and I'd have to come back at a later date. I took the glasses and left. I'll get the glasses switched to the correct eye somewhere else. Never going back.

I've been to Dr. Morill's office a few times now and have always been impressed with the service…read moreI've received. The front end staff are knowledgeable and friendly. It's so easy to make my appointments online and the times have always been honored and I've never had to wait. Dr. Rice is the best eye doctor I've been to. She's knowledgeable, thorough, kind, friendly, and overall is a dream to work with. She takes the time to go over my questions and explain exactly what is happening during the exam. I can not recommend this office enough- between the friendly staff and excellent doctors you will be treated very well!

I have been seeing Dr. Pfeffer for 15+ years. He is kind, patient, knowledgeable, and always on…read moretime with appointments; I have never had to wait more than a few minutes. I really trust his professional opinion. If your prescription changes only slightly, he will advise you it's not worth the cost of new glasses/contacts. He also referred my son to a specialist when he knew his eye issues were more complex than just poor vision. The women in the optical shop are always helpful and honest (in a nice way) in their opinions about styles of glasses. I can't recommend this office highly enough.

Dr. Linh Tu Trieu, OD is one of my favorite doctors. She is intelligent, professional, intuitive,…read moreand a pleasure to see. Her office is immaculate, IT relevant, and perfectly appointed with every modern technology imaginable. I've been with this doctor for approximately four years now and am so glad to have found her. Also shout out to Ron and Tim at the optical counter. Best customer service I've ever had at any optical business. Always provide A+ service!

BJ's Optical has declined quite a bit over the 10 years that I have been coming here. My main…read morequalms are: 1. The hours for BJ's Optical hours are different from BJ's business hours. BJ's Optical opens at 10 am and closes between 4 and 8 pm depending on the day, which is completely inconvenient if you have a job. There have even been times where I have come into the store during the listed business hours only to find a sign saying that they are closed today. 2. BJ's Optical no longer takes COD orders for contacts on the phone, which was incredibly helpful since it's hours are rubbish. Even if you are willing to give your credit card information over the phone, they will not accept it. You have to go in. 3. The most of the staff that work here are lackluster and one lady who works here is rude. A year or so ago, I tried to reach BJ's optical about 1 week before my contact prescription expired. I called repeatedly and by the time my many phone calls were returned, it was the day after my prescription expired. I received no apology and had to schedule (and pay for) another eye exam before I was able to reorder. Overall, if you value saving $20 on every contact order that you place then BJ's Optical is fine. If you value a hassle-free customer-focused experience, I would go elsewhere.

As a commercial pilot, it doesn't get more important than my eye sight…read more I have been coming to Dr. Stimac since 2007 in Manchester. He is by far the single most trusted eye doc, I have worked with period. His knowledge is simply amazing, and despite my continual questions, he patiently answers them all. He also has the ability to view my digital pictures back year-over-year to track the progression of my eyes. I could have my eye seen by anyone in the country--I continue to choose Dr. Stimac--because of his command of optometry.

Dr Stimac is very knowledgable. He understands patients' needs and how insurance works. He values…read moreyour time and very accommodating to our inquiries.

I have brought 4-5 prints here and they have been framed perfectly. Very high quality with great…read moreattention to details and service. Turnaround is very prompt. The shop owner is very professional and in tune to providing great customer service.

I can't recommend Maryann enough! She worked with me to make a beautiful collage of my Boston…read moreMarathon memorabilia and educated me on the different types of frames, layouts, glass, matting, and plaques. She also sent text messages showing me the progress to make sure I was fully satisfied. You can tell she has a real passion for what she does and is such a pleasure to deal with. You won't be disappointed!

She was very attentive to my concerns. The staff very polite and helpful. They took the time to…read morebe sure I was satisfied

Extremely poor customer service at LensCrafters (City Eye location: 249 Hartford Ave Space A170,…read moreBellingham, MA 02019). On 3/10/26, I waited over 2 hours for assistance. The optician could not complete my order because he had questions about my prescription, so I had to leave and planned to return. When I came back on 3/14/26, I waited over 4 hours just to have measurements taken for my glasses. When I asked about the delay, the manager, Janae, responded rudely and said that if I couldn't wait, I could leave. There was no apology and no effort to help or reschedule. After two visits and several hours of waiting, I felt my time and business were not valued. I will be taking my business elsewhere and cannot recommend this location. I hope corporate management reviews the service at this location and addresses these customer service issues.

I found the staff very helpful & friendly. They took my measurements and assisted me with choices…read more I would recommend!!

If I could give 0 stars I would, but I can't…read more I called last week and asked for an appt and they said they had one available today for 1:00 so I took it thinking it would be perfect and I could go on my lunch break. They said I would have to fill out some paperwork so I decided to go early. I arrived at 12:45 and the woman told me to sit down in the waiting area and she would bring me my paperwork to fill out. There was only one other woman in the waiting room with her child and she seemed a little pissed off but I couldnt tell why, until she walked up to the counter and asked when she was going to be seen since her appointment was at 12:30 and it was now 1:00. The woman said "We are a little bit behind because we never know how long someones appointment is going to take." Which in my personal opinion is a bullshit excuse. So whatever, I tried not to pay any attention to it and just kept reading my book, then I realized it was 1:15.... still no paperwork... the other woman finally gets called by someone to go into the office for her appt. 1:30 rolls around... no paperwork. I was thinking that maybe they were busy and I didn't want to be a pain by asking for it because the woman who told me she would bring it to me walked by me numerous times. I don't think she was one of the dr's because she was the only one without the white coat, I assume she was the receptionist, not a very good one if you ask me. Anyways... 1:40 finally rolls around and someone walks by and says, "Are you waiting for someone?" and I said "Yeah actually Ive been waiting for my paperwork since 12:45" and she said "I'll get that for you right now" and I said "no thank you, I'm actually going to go because I made a 1:00 appt so I could come here on my lunch break and my lunch break is over and I still havent been helped" and she said "well do you need a lunch break appt or could you come on a saturday?" and I said "I needed a lunch break appt because I live 45 minutes away and to be honest, I will not be coming back here, this was my first time coming and it did not make a good impression so I'm going to find somewhere else to take my business" and she said sorry. I tried to be as pleasant as possible considering the situation because the woman I was talking to was one of the Dr's and not the idiot who checked me in and never brought my paperwork. But if this is how your business is run why on earth would I come back? As for going up and asking them for my paperwork, not my job. I was told to sit in the waiting room and I would be brought my paperwork. I am not going to go up and ask for it and seem impatient if they were in fact busy. I heard plenty of conversations in regards to what gym the receptionist should join or even the crazy stuff she did this weekend, I figured it only had to be a matter of time before I got my paperwork. I was very wrong. So in this one visit I have learned that I will NEVER EVER go back there and I can tell I am not the only unhappy person considering how pissed off the other woman in the waiting room was. I wish I could give 0 stars. I really hate giving negative reviews and I try to go to a place/restaurant at least twice to give it another chance but I will never go back here and will make sure to spread the word to all my co workers to go somewhere else.

Very thorough Dr. Got there early and was out in no time! The receptionist who helped with my…read moreglass selections was great. Can;t wait to pick them up!