"I had a very frustrating experience at this office regarding billing transparency. I was…read moreexplicitly told beforehand that the service would be free to me ( covered by insurance) yet as I was leaving, I was suddenly charged $40. The only explanation I received was that the person at the desk was 'new.' While I understand staff training takes time, patients should not be hit with surprise fees because of internal mistakes. I chose this practice based on the initial price quote and feel this was very unprofessional." I will not be returning to this business!

I've been to Dr. Morill's office a few times now and have always been impressed with the service…read moreI've received. The front end staff are knowledgeable and friendly. It's so easy to make my appointments online and the times have always been honored and I've never had to wait. Dr. Rice is the best eye doctor I've been to. She's knowledgeable, thorough, kind, friendly, and overall is a dream to work with. She takes the time to go over my questions and explain exactly what is happening during the exam. I can not recommend this office enough- between the friendly staff and excellent doctors you will be treated very well!

Absolutely fantastic experience at Visionworks! I popped in between my daughter's appointments with…read morebarely any time, and the team went above and beyond. Cathy helped me navigate pricing with my insurance and limited eyewear coverage, applied discounts, and made everything feel easy and stress-free. With the help of my daughter selecting my frames, we were able to finalize pricing and place the order--all within my tight window. Cathy was friendly, efficient, and genuinely helpful. So glad I stopped in and can't wait to get my new glasses!

Very friendly office. I have no complaints. I got done what I had to and was out of there.read more

I've never had an issue with this office until yesterday. It's too long of a story to get into. The…read moreonly reason I gave 2 stars instead of 1 was because I was greeted very nicely. Aside from that, I was unimpressed by everyone there. I have reviewed the office on Google as well...Their response was comical.... "We have reported this to Google and reserve the right to subpoena Google to obtain your identity, at which point we will follow our standard policy to pursue legal action for slander and defamation." I seek out another eye care place that has a more organized staff and who doesn't switch up your care to charge you more.

The absolute worst healthcare provider in all of New England! Going on 2-1/2 hours and still…read morehaven't been seen by the doctor! And this is not the first time, but it will be the last. We were early for a 3pm appointment and I'm certain that we will be asked to shut the lights out when we're finished. Seriously, you cannot book 1 doctor to see 70+ patients per day when each appointment is usually close to 2 hours at least! Honestly, this is nuts! Note: should be less than 1 Star, but not possible.

I went today to pick out a new pair of glasses the staff was rude and I felt rushed. I understand…read morethat COVID is stressful. I work at a dental office I get it. I just think if customers are spending $$$ they should be getting a better customer service experience. They acted like I was bothering them. I don't recommend going to wise eye care. I will be taking my business elsewhere.

Terrible! Not very professional and after paying a $45.00 co-payment that day of my office visit I…read moreget another bill for two more office co-pays the same day visit, one for $10.00 and yet another for $45.00. Talk about a film flam operation, never again will I go there. Do yourself a favor and find someone who really cares and not a hurry up and pay me and get out operation such as Wise.

Nothing like waiting 2 or more hrs. My time is as precious as his. Wouldn't change my mother's eye…read moreprescription as asked on 2 different visits because it caused her redness, couldn't read and constantly draining. Said it was an intolerance. He referred her to another dr and he immediately took her off meds ad prescribed preservative free and she is 100% better. Lack of compassion, over worked and staff constantly putting him over his elderly patients. He needs to retire or change professions. Jerk!

I was a patient of this practice. I had 3 visit each time I had to sit in the waiting room for 2+…read morehours waiting to see the doctor. They tell you to allow for 2 hours and so I assumed it was due to testing they would do on me before seeing the doctor. NOPE! You sit cooling your heels in the waiting room for 2 hours with 30 other people! When I finally saw the doctor it was for less that 10 minutes! My mother in law also goes to this practice and has the same experience! When she complained she was told all doctors offices do this! That BS!! I have been to many doctor offices and can't remember ever waiting more than 30 minutes!! Plus the doctor I saw there the last time said he can't help me anymore and that I should go to Mass Eye and Ear! This was after waiting 2 hours AGAIN! I went to Mass Eye and Ear and they are trying to help me. I waited 10 minutes to see a doctor there!!I'll never go back to this practice again! It's just a frustrating cattle call and money machine!!

Dr. Trieu is a treasure. Smart, funny, and beyond competent. She made some excellent referrals for…read moresome ancillary eye issues as well as providing excellent tips and exams. Just for her I'd go here even without the great prices and customer service (the entire team is friendly and knowledgeable). That said the prices are fantastic. Though I seldom buy frames there my 3rd party frames are treated with care and delivered in a timely and professional manner. I've had over 10 pairs of glasses prepared here over the last five years. I expect I'll have an equal amount over the next five year period. Easy, fast, reliable and cheaper than most alternatives.

Dr. Linh Tu Trieu, OD is one of my favorite doctors. She is intelligent, professional, intuitive,…read moreand a pleasure to see. Her office is immaculate, IT relevant, and perfectly appointed with every modern technology imaginable. I've been with this doctor for approximately four years now and am so glad to have found her. Also shout out to Ron and Tim at the optical counter. Best customer service I've ever had at any optical business. Always provide A+ service!

Dr Palumbo has been my eye car doc for years. I can't say enough about her and this Office. I've…read morehad very little trouble getting appointments or ordering contacts. The staff is super friendly and always helps whenever I run out of contacts. They have even provided emergency contacts when I'm in a pinch.

I had two separate appointments scheduled in advance at the Norfolk office. In both instances,…read morewhen I arrived I was informed the appointment had been cancelled. At the time of scheduling the second appointment, I requested and received an appointment card which I showed to the receptionist when I arrived for the second appointment. She had no explanation other than the appointment was cancelled. I had received no notification of this cancellation and had taken the afternoon off from work for both. I have no idea what the quality of the Dr's work might due to the incompetent scheduling process involved.

She was very attentive to my concerns. The staff very polite and helpful. They took the time to…read morebe sure I was satisfied