Absolutely fantastic experience at Visionworks! I popped in between my daughter's appointments with…read morebarely any time, and the team went above and beyond. Cathy helped me navigate pricing with my insurance and limited eyewear coverage, applied discounts, and made everything feel easy and stress-free. With the help of my daughter selecting my frames, we were able to finalize pricing and place the order--all within my tight window. Cathy was friendly, efficient, and genuinely helpful. So glad I stopped in and can't wait to get my new glasses!

Using my husband's account to post. I went to Visionworks in Franklin last week for sunglasses and…read moreeye glasses. The gentleman that helped me pick out my frames was a great help. He put the frames aside for me so that when I went back for my eye exam, and I cannot say enough wonderful things about Dr Johnson, my glasses were all set to be ordered. Dr Johnson was honestly the most thorough with her exam, and I have been to both Optometrists and Ophthalmologists for eye exams, she beat them all. Upon checkout, the young lady that helped me could not have been nicer. I highly recommend this Vision Works in Franklin! Barbara B.

I've been to Dr. Morill's office a few times now and have always been impressed with the service…read moreI've received. The front end staff are knowledgeable and friendly. It's so easy to make my appointments online and the times have always been honored and I've never had to wait. Dr. Rice is the best eye doctor I've been to. She's knowledgeable, thorough, kind, friendly, and overall is a dream to work with. She takes the time to go over my questions and explain exactly what is happening during the exam. I can not recommend this office enough- between the friendly staff and excellent doctors you will be treated very well!

"I had a very frustrating experience at this office regarding billing transparency. I was…read moreexplicitly told beforehand that the service would be free to me ( covered by insurance) yet as I was leaving, I was suddenly charged $40. The only explanation I received was that the person at the desk was 'new.' While I understand staff training takes time, patients should not be hit with surprise fees because of internal mistakes. I chose this practice based on the initial price quote and feel this was very unprofessional." I will not be returning to this business!

Dr. Linh Tu Trieu, OD is one of my favorite doctors. She is intelligent, professional, intuitive,…read moreand a pleasure to see. Her office is immaculate, IT relevant, and perfectly appointed with every modern technology imaginable. I've been with this doctor for approximately four years now and am so glad to have found her. Also shout out to Ron and Tim at the optical counter. Best customer service I've ever had at any optical business. Always provide A+ service!

BJ's Optical has declined quite a bit over the 10 years that I have been coming here. My main…read morequalms are: 1. The hours for BJ's Optical hours are different from BJ's business hours. BJ's Optical opens at 10 am and closes between 4 and 8 pm depending on the day, which is completely inconvenient if you have a job. There have even been times where I have come into the store during the listed business hours only to find a sign saying that they are closed today. 2. BJ's Optical no longer takes COD orders for contacts on the phone, which was incredibly helpful since it's hours are rubbish. Even if you are willing to give your credit card information over the phone, they will not accept it. You have to go in. 3. The most of the staff that work here are lackluster and one lady who works here is rude. A year or so ago, I tried to reach BJ's optical about 1 week before my contact prescription expired. I called repeatedly and by the time my many phone calls were returned, it was the day after my prescription expired. I received no apology and had to schedule (and pay for) another eye exam before I was able to reorder. Overall, if you value saving $20 on every contact order that you place then BJ's Optical is fine. If you value a hassle-free customer-focused experience, I would go elsewhere.

If I could give 0 stars I would, but I can't…read more I called last week and asked for an appt and they said they had one available today for 1:00 so I took it thinking it would be perfect and I could go on my lunch break. They said I would have to fill out some paperwork so I decided to go early. I arrived at 12:45 and the woman told me to sit down in the waiting area and she would bring me my paperwork to fill out. There was only one other woman in the waiting room with her child and she seemed a little pissed off but I couldnt tell why, until she walked up to the counter and asked when she was going to be seen since her appointment was at 12:30 and it was now 1:00. The woman said "We are a little bit behind because we never know how long someones appointment is going to take." Which in my personal opinion is a bullshit excuse. So whatever, I tried not to pay any attention to it and just kept reading my book, then I realized it was 1:15.... still no paperwork... the other woman finally gets called by someone to go into the office for her appt. 1:30 rolls around... no paperwork. I was thinking that maybe they were busy and I didn't want to be a pain by asking for it because the woman who told me she would bring it to me walked by me numerous times. I don't think she was one of the dr's because she was the only one without the white coat, I assume she was the receptionist, not a very good one if you ask me. Anyways... 1:40 finally rolls around and someone walks by and says, "Are you waiting for someone?" and I said "Yeah actually Ive been waiting for my paperwork since 12:45" and she said "I'll get that for you right now" and I said "no thank you, I'm actually going to go because I made a 1:00 appt so I could come here on my lunch break and my lunch break is over and I still havent been helped" and she said "well do you need a lunch break appt or could you come on a saturday?" and I said "I needed a lunch break appt because I live 45 minutes away and to be honest, I will not be coming back here, this was my first time coming and it did not make a good impression so I'm going to find somewhere else to take my business" and she said sorry. I tried to be as pleasant as possible considering the situation because the woman I was talking to was one of the Dr's and not the idiot who checked me in and never brought my paperwork. But if this is how your business is run why on earth would I come back? As for going up and asking them for my paperwork, not my job. I was told to sit in the waiting room and I would be brought my paperwork. I am not going to go up and ask for it and seem impatient if they were in fact busy. I heard plenty of conversations in regards to what gym the receptionist should join or even the crazy stuff she did this weekend, I figured it only had to be a matter of time before I got my paperwork. I was very wrong. So in this one visit I have learned that I will NEVER EVER go back there and I can tell I am not the only unhappy person considering how pissed off the other woman in the waiting room was. I wish I could give 0 stars. I really hate giving negative reviews and I try to go to a place/restaurant at least twice to give it another chance but I will never go back here and will make sure to spread the word to all my co workers to go somewhere else.

Very thorough Dr. Got there early and was out in no time! The receptionist who helped with my…read moreglass selections was great. Can;t wait to pick them up!

Excellent business, wonderful people. My glasses broke and on a recommendation from a friend, I…read morestopped in. Even though I did not buy the glasses there, they fixed them for free and, since I had just had surgery and it was hard to keep my glasses on, they gave me a nose guard to help. They gave it to me for free to try and would not take any money. Excellent service and fantastic people.

I've been going to Joseph and Thomas for my glasses since I first started wearing them in the 6th…read moregrade. That means I've been a patron for about 20 years. We have a lot of history. It's not a huge shop, but they have a great selection of frames. Classic? Trendy? They have them all. They're really good about letting you try on every pair of frames in the place. 10 times each. And being that I'm one of the least decisive people in the world, they're good at giving opinions on how the frames look with your face, and don't mind when you have it narrowed down to 2 choices, and just keep standing there going back and forth trying to make up your mind. Now, being a customer for as long as I have, and because one of the owners lives in the town where I grew up, and has a son who used to play basketball with my brother, I've gotten to know Tom. He's a great guy (Joseph and Kristina are nice, too, I just know Tom better). There have been a couple times where I had it narrowed down to 2 pairs of frames and couldn't decide. Because of all that history, or maybe it's just how they operate, he let me take both pairs of frames home with me to get the opinion of family and friends before purchasing. That's one of my favorite things about this place. Saved me from making the wrong decision a couple of times. Something happen that your glasses got all out of whack? Walk on in, and they'll adjust them for you. The personal attention and friendly attitude of all who work here really makes this place a gem. I've been wearing contacts for years, so I don't get new glasses as often as I would if I wore them daily. I've also moved out of the Milford area. But when it's time for me to get new glasses, I always go back to Joseph and Thomas.

She was very attentive to my concerns. The staff very polite and helpful. They took the time to…read morebe sure I was satisfied

Personal expert advice and excellent service. eye frame selection very good too. I highl…read morerecommend Eyeworks of Millis.

2 years ago, I moved to the area and found Eyeworks of Millis. I cannot not say enough good things…read moreabout Amy. She is extremely attentive to her clients and spends as much time as it takes to get everything just right. She also educates you which is very helpful in understanding your prescription and the proper use of your classes. I would highly recommend Amy at Eyeworks of Millis to anyone.

It had been ten years since I had my vintage frames re-fit with new lenses at Different Frames of…read moreMind and it was time for a new set of lenses as my prescription had changed. Ten years is a long time and I could not recall the name of the business, so I went to Yelp and found the name. I also found only one comment and it was one star. I could not believe it. After ten years, I walked in with my glasses and the "blank lenses" that I was told to save ten years ago so that my prescription could be made without me giving up my glasses. Cheryl remembered me after ten years. She was glad I remembered her suggestion to save the blank lenses. Cheryl recommended a different method for the prescription on the lenses and I agreed. A week later, my new lenses arrived, Cheryl installed them and I was very happy with the new lenses. I used to wear contacts 90% of the time, but with my new job and different prescription, I'd be wearing glasses more and more, including driving to and from work. So, I needed prescription sun glasses. I was not looking forward to the added expense and frankly, I really just like my vintage frames. Ordinary one size fits all clip-on were not an option. Cheryl had the perfect solution. A company she represents makes custom tinted lenses that click onto your existing lenses with the help of two tiny magnets. It's brilliant. It was also a lot less money than new prescription sunglasses. I've been to many shops that sell glasses and Different Frames of Mind was the only one that never tried to up-sell me out of my favorite frames and the only one that found a perfect solution to my sunglasses dilemma. Yes, this is a "Five Star WooHoo as good as it gets" kind of place.

I have been a regular customer at Different Frames of Mind for over 8 years. I have been wearing…read moreglasses for over 60 years and progressive lenses for over 20 years. The glasses offered by Different Frames of Mind are top of the line. I recently purchased a pair of Nike frames with clip-on sunglasses, Definity 3 polycarbonate, Crizal Sapphire lenses. My vision is very clear and there is no nighttime glare from oncoming headlights. I recommend Different Frames of Mind without hesitation. If you are looking for a quality product and great customer service, stop by. You won't be disappointed!