I never like giving any reviews especially a negative one but this needs to said so that it doesn't…read morehappen to anyone else. I've been going to this practice for 20 years and never had any problems. The last 2 years here have been horrible. I had a routine eye exam last summer and after getting new glasses found out they gave me the wrong prescription. I found that out after I picked up my 2 new pairs of glasses and couldn't see out of them after spending a fortunate on them. I went back to the office a few days later and asked to speak to the office manager. They told me she was in a meeting and would be out to speak with me in a few minutes. After 45 minutes of waiting, I inquired about speaking with her and they told me so was too busy to talk to me and gave me a phone number to call another time. I tried to call her for 3 days and of course she was not available to speak with. They took my name and number and assured me she would call me back. No one ever called me back after leaving numerous messages. After my 4th message I finally spoke to someone, and they assured me someone would call me back. The office manager did eventually call back and was adamant that I did not receive the wrong prescription. She proceeded to tell me the prescription was correct explaining mathematical equations with this number plus this number equaled the numbers on the prescription. I asked her if she was an optician, which she said she wasn't but was the office manager. I told her that I couldn't see out of my new glasses, and she said that she knew how to figure out eye prescriptions because she had been working there for many years and the prescription was right. After going and back in forth with messages etc. for several weeks and then getting nowhere with her, I ended the conversation. I called the next day for an appointment to see Dr. Wiseman. I told them I only wanted to see him because I was having a problem seeing. I had to wait for an appointment to see him, but Dr. Weisman confirmed that despite having the correct name and date of birth on my prescription, I was given the wrong prescription! He gave me the correct prescription. Unfortunately, because I had to wait weeks for someone to correct this gross error, I was stuck with 2 pairs of useless expensive glasses! I did tell Dr Weisman about what the office manager said about insisting that I had the correct prescription and he said she is not a medical professional and should have never said that. To make matters worse they billed my insurance company for 2 office visits ($375) and billed me for those 2 balances. I called and spoke with the billing person and explained to her that I had to come back because I was given the wrong prescription and shouldn't be charged for their error. She was just as condescending and unhelpful as the office manage and said I was seen twice so I had to pay. I explained I wouldn't have had to come back if they didn't make a gross medical error and had given me the correct prescription in the first place. *Please note that this bad review is not about Dr. Weisman because he is a wonderful professional ophthalmologist that cares about his patients. He deserves 5 stars but the way the office staff treat people and breach confidentiality and HIPAA at the check-in window don't even deserve a 0 star. I will never go back to that office.

I am sitting in the exam room, my eyes had just been dilated, I was ready to have my eyes checked…read moreout. And then, a person comes in and introduces themselves as the office manager. She goes on to say that she had just sent me a certified letter stating that because I had missed appointments that I was no longer welcome at WO. I asked her why I my appointment was accepted, why had they just put stinging stuff in my eyes? She had no answer? I asked her why no one had ever mentioned a missed appointment or how many I have may have missed? She had no answer? Come to find out it was only one in 2020 that I missed in all my years as their customer. The practice is awesome but, I am still ponder who this person was and why she is still employed at such a fine practice.

Dear Doctor Z, you should not have your patients wait for over 2.5 hours to see you. Shame on you…read more Everyone in your waiting rooms time is worth just as much as yours is.

Dad's #4 follow up eye appointment. Throughout the process and the eye surgery with my dad, Dr…read more Zacharia has been extremely attentive and professional. There are not too many Doctors around like him and he is a treasure to the eye profession. Thank God we have him here in Worcester. The down side is his appointments in his office can be a 2-3 hour adventure because he is always overbooked due to his impeccable services that he offers and specializes in elderly care. Just be prepared and bring a book!

Canceled 4 appointments for my daughter who has special eye issues. Will return to Tufts…read moreOptomologist for needed care. No confidence in Dr. Gise's inconsistent appointment adherence.

I went for a routine office visit. I left worse off than when I went. I am presently being seen…read moreby another MD, stay, away from this MD.

Completely thorough, comprehensive eye exam with clear communication in understandable language…read more Was very impressed with the professionalism of the entire staff.

Over the years I've needed a few procedures done on my eyes. I feel blessed to have been referred…read moreto Vitreo Retinal Associates. I've met all the doctors and three of them have done a procedure for me. They are very knowledgeable and are gifted at patient care. Their whole team is great and I highly recommend them.

Dr. Michael Bradbury is the best. I am so pleased with his knowledge and care. He saved my right…read moreeye when I was so scared that I would lose it. Yes, sometimes the waiting times where a little long. But it was well worth it. The staff is very caring, knowledgeable and supportive!

An update about my visit a couple of weeks ago. After Dr Bradbury Finally came in close to 11:00…read morefor our 9:00 appt I asked him why when we had a 9:00 appt & why was he so late he started having an attitude with me & said just because you have a 9:00 doesn't mean your going to be seen at 9 as things happen ! I then said we were the first ones here & you definitely overbook on purpose & we have places to be & he then asked my friend who is legally blind if he wanted me in the room twice & my friend said yes I want him here & The Dr wasn't happy so I laid into him more about being responsible then let him have it ! Dr Bradbury is one arrogant Asshole & he can go Fuck himself ! I have never been treated by a Dr in my 65 years on earth like this Asshole treated us ! Do Not I Repeat Do Not Use Them unless you want to spend the day there ! Dr Bradbury I think your a Real Fucking Asshole ! You Do Not Know How To Run A Business Period You Money Hungry Prick ! Just wait as I am a firm believer in Karma & you'll get yours soon you Arrogant Prick !

My eye doctor, whom I've seen for 30 years, referred me to Dr Moss for further examination. I had…read morean appointment at 2:00 and at 4:00 I still had not met Dr Moss so I asked for a refund of my co-pay, which they gave me, and I walked out. Watching the staff and the overall crowded waiting area I would say they are poorly managed. One other patient said the service has gotten worse over time. I would give zero stars if I could.

I brought my 95 yr old father for an appointment at 10:30, We are sill waiting to be seen at…read more1:30!!!!! This office obviously over books and is poorly run. Will never return and will let my referring doctor know of my experience.

First of all this review is for the medical billing/billing department. The doctor I saw remedied…read moremy issue after about 10 visits. I would not recommend them on the billing department alone.

Doctor Arinella was a good physician but the practice is run like a poorly managed Walmart…read more Erroneous billings and impersonal billing office. I've had conversations where I'm simply discounted as a patient. Totally unprofessional. Also Premiere Optical is a retail store paired with and most likely owned in part by the practice, and they push that retail storefront strongly. Just a bad idea. Overbooked and underserving practice. Think twice.

Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)