I set up a payment plan with them. I paid them $1 a month, and they sent me back a statement with balance. We did that for a while, now they've sent it to a collection agency. They're going through all this for under $50. read more

I just had my annual eye exam at Vision associates, from the moment I walked in the door I felt a warm welcome from everyone on the team. Dr Ara is the best eye doctor I have ever worked with as a life long glasses user and client for many years. He makes it a relaxed honest and extremely helpful experience. I would not trust my vision with anyone else, Michelle was amazing reviewing my insurance Benifit options with great patients and information, I would highly recommend. read more

Professional, courteous, friendly staff with great facilities and prompt service. All of the Dr's I've met with were highly qualified and knowledgeable. They work with you and give you the best options for your needs. Desk staff always great. read more

I've been using them for a few years with a break, did 3 pair of glasses. Had to go back for prescription correction multiple times for each pair, but this is not very different, unfortunately, than many other opticians. Last frame has been replaced under warranty after a few months due to finish blemishes. New replacement frame broke at hinge within a couple of months but Vision Associates would not replace as they claim warranty can only be used once. the replacement frame is not even the same brand as the old one as original frame had been discontinued at time of failure. Whether or not this is commonplace in prescription glasses, I find it totally unacceptable and worthy of a critical review. If anything, the new frame's warranty should be reset upon replacement, but even if not, at least carry over the remainder of the original one. Not recommended. read more

I love going here. The guy helping me pick out glasses is great. He was honest and told me why he didn't like the glasses I picked out - they didn't fit my face correctly! I reaaaaally wanted them to but he didn't let me waste my money the Doctor is super nice, and the place is very clean. Thank you, Vision Associates! read more

I started going in 2013 and it was great! Today I was SUPPOSED to pick up my glasses, the women who originally took my order told me it be a week to get my replacement glasses? It was a LIE, two weeks later (Today) and I went and guess what! Not only the Order was WRONG...! I ended up paying an Additional $185.00 for her total SCREW UP! So total cost over $450 instead of the $249.00 that I paid originally and SHE SCREWED IT UP!! and I got to wait another 1-2 weeks for her Screw up! read more

Have been a customer for years and recently returned after 3 years. Exam was good but glasses have been a disappointment. Needed a minor repair and drove 40 minutes to get there by 1:58 on Saturday ... but doors were locked. I'll take my two week old glasses elsewhere for repair. read more

Vision Associates is number 1 in my book. Their staff is super friendly and very professional, my family uses them for all our eye glass and vision needs and alway been very happy with their service. Recently I got a piece of rust in my left eye. I called their emergency number and was promptly seen. Dr Barsamian quickly had me back to normal in no time, including follow up appointment to make sure everything was ok. He went above and beyond especially during this pandemic. In my opinion there is no better place than Vision Associates. Give them a try, you won't be disappointed! read more

Been coming here for years seeing Dr. Barsamian. He is always super friendly and very personable. Always liked to hear what you've been up to since your last visit. They have a decent selection of frames here but if you don't see anything you like they can always order it for you. Also you can come in anytime to get your glasses adjusted. I really like this as I usually need to get mine adjusted at some point after my dog has knocked them off my face for the billionth time. Service is also really fast I usually get my contacts within a few days of ordering them too. read more

5 stars across the board. Great selection of eye wear. I personally have been working with Dr. Barsamian. His attention to detail, explanation and care from beginning to end, nothing but outstaring. I drive over an hour to be taken care of as my eye site needs a doctor that I can trust implicitly and leads me to in the right direction in his care. Thank you for years of outstanding knowledge and service. I highly recommend Vision Associates. read more

Dr. Slight is so wonderful every single visit! She is quite personable as well always asking how things are going besides the eye stuff. Love her! I chose Tiffany glasses that I picked up today and Rick was his awesome self! Helping ensure I had the right fit before I left. The ladies at the desk have always been very kind and answered all my questions. Highly recommend this location! read more

Vision Associates - Optometrists Near Me - Marlborough, Massachusetts

The doctor is great but the front desk ladies aren't too bright. Not the sharpest tools in the shed so it's very hard to get the information you need and wait times are long because they always have to double check with someone else. read more

Dr. Sleight was awesome. My 8 year old son was very scared to go get his eyes checked. Dr. Sleight was great at putting him at his ease and found that even though he wanted a prescription monocle she was able to inform him he had perfect vision and just needed some eye drops for his allergies. The whole staff was friendly and helpful. Parking was free and easy connected to the building.Making an appointment was seamless. Highly recommend. read more

Dr. Sleight is great! You can tell that she loves what she does and that she cares about her patients. She was very thorough and took the time to go over everything with me during my appointment. From what I've heard from other patients, it seems like the entire team genuinely cares about helping! They went above and beyond to help me find a pair of glasses! The entire staff was very friendly and professional as well. read more

I used to come here several years ago for my eye exams and getting a contact lens prescription. I recently moved back to the area and needed an eye exam so called to schedule an exam and said that I would need a glasses and contact lens prescription. My appointment was scheduled fine and the person on the phone made no mention of a "one-time $40 new customer fee." Today I had my appointment and the appointment itself went great. I saw Dr. Michelle Gambini and she seemed to do a great job on the exam. She was very personable and the exam went quickly but I did not feel rushed. I was surprised that I did not have any eye pressure test or have my eyes dilated because I thought those were customary--also the dilation is listed as $0 under my insurance. Not that I particularly wanted those done because I mean who really wants that, however, since it would be covered under my insurance I feel like that was too bad. I feel fine about the exam and I liked Dr. Gambini and think she did a good job. However, Dr. Gambini informed me that there was a "one-time $40 new customer fee" because I was getting a contact lens prescription. This was obviously a surprise because 1) I had not been informed of this when I called to schedule my appointment and perhaps I would have looked at other places to see if others did not charge this $40 in addition to my co-pay and 2) I am a returning patient albeit a long time between return visits. They said that my last visit was in 2009 and that I was now considered a new patient. Perhaps this is their policy but I am assuming that when I first came to Vision Associates I would have paid this "one time $40 new customer fee for a contact lens prescription" and if it is in fact a "one-time" fee then it would follow that despite my 8 year long absence "one-time" means "one-time" and not "every 8 years." My first issue with this is that calling it a "one-time fee" is an "alternative fact" i.e. a lie and my second issue arises when I explained that I am not a new patient so I don't understand why this "one-time fee" makes sense. This "logic" boggles my mind. My second issue is that when I questioned the validity of this "one-time fee" the older woman at the front desk was quite dismissive and churlish. The young woman at the front desk was very understanding and apologetic. The older surly woman first explained that 8 years is too long and that they don't have records from back then so there is no "proof" that I went there 8 years ago although somehow they possessed proof that my last visit was 8 years ago. When I replied that I am sure I have some evidence or paperwork showing that I went there 8 years ago, she then changed her mind and said that after several years you just become a "new patient" again. In conclusion, my actual eye exam was fine and Dr. Gambini seemed like a competent optometrist. I also very much appreciate that the young woman at the front desk was very kind, understanding, and apologetic. The only reason I did not continue to fight this "one-time fee" was because the young woman at the front desk was so nice and I felt badly that there was nothing she could do. However, I think this is a BS fee and I think that once you used to be a customer, you can't somehow be considered a "new customer" because of a long period of absence. If it is not a "one-time fee" then don't call it one. Also, I was extremely disappointed at the interaction I had with the older woman at the front desk. Her dismissive attitude and churlish demeanor was very off-putting and I will not return to Vision Associates in the future despite having had a satisfactory eye exam experience. read more

Have been going to Vision Assoc. & Dr Barsamian, for over 20 yrs now and have always been extremely satisfied with him and all of the staff there, They are friendly, professional, knowledgeable and treat their customers with respect. I & my wife would recommend Vision Assoc. of Marlboro for any of your needs. Dave & Donna McGuire o Marlboro. read more

First time going to them and had a great experience. From check-in, to exam to check-out. Seamless. They couldn't have been more accommodating, friendly and knowledgeable. Great experience. Would highly recommend! A+++ read more

Worse phone system ever. called last week left message as instructed, no call back. Called back today and on hold for over 48mins. Wonder how service levels are in clinic. read more

I never give one-star reviews. Never. In fact, it takes a lot to disappoint me. Blame my optimistic nature. Five years ago when I first started going here, I'd give these guys five stars and all good comments. I wish I could say the same now, but they've somehow gone so far downhill. Their ONLY redeeming quality is that their doctors provide great exams and are very thorough, unfortunately I feel I may need to find an equal or better doctor elsewhere, or pray that the doctors relocate to a different practice because I can't keep justifying bringing my business here. The front desk staff is downright rude and dismissive. I understand it's not the most exciting job in the world, but please at least be courteous. As a former front desker at another company, I'm always friendly to receptionists because I know that the job can downright suck sometimes. At Vision Associates, I feel like I'm right back in middle school trying to talk to the popular mean girls. I'm met with nothing but rudeness, if I'm even acknowledged at all. The wait times, good lord. I understand waiting if every employee is swamped. But social hour is after work, folks. If I've been waiting for a half hour and I see a group of the optometrists socializing at the front desk with the receptionists (turns out, they can be nice!), I'm gonna be annoyed. So unprofessional. Finally, I can't even tell you how many mistakes I've seen them make with eyeglasses. Going back once because of a mistake is excusable. Having to go back FIVE TIMES because they "fixed" a mistake and then admit that they didn't fix it, or their "fix" was poor quality? Inexcusable. I really wish these guys had kept up what they had going, it was an amazing business and I love doing business with local establishments. Unfortunately, it looks like all good things must come to an end. read more

Been coming here for some time, starting about 10 years ago as a kid, mainly for glasses and prescription sunglasses. Eyeglass selection is a bit limited, but the staff is more then happy to order a pair if you find one elsewhere. They give generous discounts, and more importantly, they're honest and forthcoming about their pricing. One of the thing that I love the most about this place is the staff. They're among some of the most experienced and well trained that I've come across, which is truly hard to find at a shop these days. Unlike most shops, they properly adjust your frames (heating before, etc) and know the material and items they're selling. Doctors are competent and are among some of the few to get my prescription completely correct the first time around. A few of the staff can seem a little intimidating (receptionist mainly), but all in all, everyone is very friendly and willing to go out of their way to make you happy. Worth the drive out to purchase from. read more

Sadly Dr Gambini? Did an eye exam And made an error in my prescriptions. My glasses arrived a week and a half later incorrectly made. They did send them Back after re examining my eyes however the cloudy vision I first complained of the first doctor told me was my glasses and the second doctor Told me it was the very early stages of glaucoma... seriously very different issue early stage or not! They did remake my glasses and offer me a Small Credit on them For the inconvenience and were nice about it so I would probably return. The difference In the exam findings still bothers me tho! read more

Dr. Barsamian and desk staff - always great. Been going to Dr. B for several years. Excellent doctor; patient, engaging and takes ample time to go over any questions I have. He is thorough and takes care with every single exam. THANK YOU! read more

I scheduled an appointment on March 8th for the next available date-April 1st-and had confirmed all my information over the phone during the scheduling appointment. When I arrived, I was told they had no appointment scheduled for me. Frustrating, as I had verbally confirmed the date three times during the initial call. Now, reading the other reviews, this is not surprising. It sounds like I might have seen a good doctor but there is an issue with the front desk staff. Hopefully I won't have to wait another month to get in somewhere else. read more

Dr Barsamian is wonderful and personable! He takes time with you snd you'll never feel rushed or pressured to get glasses. When you do decide to choose frames Kimberly will help you find a pair that you'll love!!! She has a good eye for what looks nice on you!!! read more

Worst customer service I ever experienced. Lazy, ignorant too bust talking amongst themselves or too busy to stop being on their personal devices. I will never go back. read more

I had an appointment today at 9 and called as I was running 10 minutes late. However I have an ulcer in my eye and so it was an emergency to be seen. The receptionist gave me an extremely hard time and said if I'm a minute beyond my appointment that I will not be seen and then proceeded to laugh at me when I said I could go somewhere else... I have an emergency reason for a visit and they actually turned me away. I called my local eye doctor and they were appalled that they refused to see a patient with an ulcer over being 10 minutes late. I would never recommend them ever!! read more

Dr. Oldham is fantastic, a great person, very personal, outstanding in treating his patients. Therefore I was very frustrated with the rudeness and how unwilling to front desk service is. I had to pay for my daughters glasses out of pocket because they simple did not believe my insurance had no cap for Rx glasses for children. After moving forward with that episode now I am having difficulties to get the necessary information to submit a claim to my insurance company so they can refund my money, where I had coverage but where hesitant in accepting it. If you have MassHealth, or maybe an in State health insurance maybe you can give them a try, otherwise go to another place. Not I am stuck with a process where I need to obtain the necessary information to get reimbursed in around $600 but the front desk can't help and they told me the ONLY person who can help with billing is not available and will be back next business day. How complicate is that ? I just need Diagnoses Code and a Procedure Code ... read more

Dr. Sleight and the staff are super friendly and knowledgeable! They have frames ranging from Tiffany to Oakley, Ted Bakers to Ray Bans. It's located right on Main Street where it' convenient to stop by in the middle of your day of errands. You'll be happy you stopped by for a visit! :) read more

We've been patients of Dr. Sleight for well over a decade. I've always had a wonderful experience with the whole practice. They have always been on time for my appointments. Anytime I've needed glasses I've found their selection great and they have always taken the time to help me find the pair that best suits my face. Even when I've needed repairs the turnaround was quick. I have recommended Vision Associates to my friends and family and they have all been happy with the service. read more

Both eye docs are terrific here. Laurie is fantastic at assisting with your glasses purchase. The front desk ladies are clearly too busy to be nice.. "hold please" is how they answer the phone. Glasses were suppose to have been in on Friday, they weren't. Marvin is grumpy as they come and should take a long hiatus... the hold music is brutally painful.. an when you are put on hold 6 times in one day, the music doesn't help at all.... I have been coming here for 20 years. If it weren't for Laurie and the nice docs, I'd have gone elsewhere... I still may as I am told there is no manager to talk with about these issues. read more

Love my eye Dr. Great customer service all around. great selection of eyeglasses and sunglasses. Opticians are very efficient. Great customer service! read more

Been going there for years. Tried to make an appointment for very blurry vision and the women (Simone) first drilled me about my insurance, then couldn't see me for weeks. Worse customer relations in the world! I wouldn't go back there if my life depended on it. read more

They refused to fix my glasses. I am a handicap person. The arm of the glasses is broken, they used to fix things like that, but now they said they don't. Have to get a new pair or nothing. read more

They are good for regular eye checkups and regualr eye prescriptions. But when you need more testing to get the exact prescriptions, they do not go a extra mile. And keep telling you to try different stuff, so they dont loose business. I had problems with my Astigmatism prescription and have tried many contacts lenses and glasses. When I asked them for further testing, the dostor (He) told me 'it needs more work and that is waste of his time' Then I changed my doctor (her), and still having problem and have tried three different lenses for my glasses. Still going ........ read more

Ive been going there for a few years now. Nice staff, good Drs, limited eyeglass selection.

EYEGLASS WEARER BEWARE:. What an incredibly bad eyeglass provider. Not only could they not get the measurements for my progressive lenses correct 2 times in a row) they are incredibly unfriendly. It's as if they hate the fact they have customers. When fitted the 2 prior times they got the measurements for my lenses wrong: in fact, it was so bad that the person fitting me for my progressive lenses was using the machine to fit me incorrectly by placing it only over one eye I had to position it properly for them (astounding as the machine has a noise piece to go over the bridge of your nose). Since the 2nd try failed I will be heading on to my 3rd pair of lenses in less than a month and hoping Varilux will let me get my lenses remade from a different provider. read more

I've been going here for over 10 years. Dr. Ara Basamian is the BEST. He listens to what you have to say, makes suggestions and really appreciates you as a patient. Always great service there. They make it easy to order contacts and will ship them right to you (I don't live nearby anymore). On top of that, they have Saturday appointments, which makes it easy for someone like me who doesn't live nearby and can't make it easily on weeknights. The staff is very friendly and always helpful on the phone. read more

The staff is great. I truly need help picking frames because I have horrible eye sight. I can't see clearly when trying on frames so I rely on the associate to help me. They are very well trained and helpful people. The gentleman that helped me was amazing. He picked one frame for me and said, this is it---and it really was! I'm relieved to find this place. read more

Don't waste your time here. after setting up babysitting and coordinating between 3 kids so I could make an appointment, Vision Associates decided to refuse to see me because I was 10 minutes late to an appointment. I was stuck paying for the sitters and didn't get anything for my trouble. Worst of all, I lost an hour of my life. Don't go here if you value your time. read more

Horrible experience! After talking with their receptionist for about a 1/2-hour, involving her entering my medical billing information, contact info, and making an appointment 3 weeks out, when I showed up for my eye exam they had no information whatsoever of me calling them, with no appointment scheduled in there books. As I had to take time off from work to make the appointment, all they did was shrug there shoulders and said sorry! I'm guessing there hiring skills matches there lacksadacical approach to how they'd handle my eyes. Too much to risk! Wouldn't recommend. read more