I've been to Dr. Morill's office a few times now and have always been impressed with the service…read moreI've received. The front end staff are knowledgeable and friendly. It's so easy to make my appointments online and the times have always been honored and I've never had to wait. Dr. Rice is the best eye doctor I've been to. She's knowledgeable, thorough, kind, friendly, and overall is a dream to work with. She takes the time to go over my questions and explain exactly what is happening during the exam. I can not recommend this office enough- between the friendly staff and excellent doctors you will be treated very well!

"I had a very frustrating experience at this office regarding billing transparency. I was…read moreexplicitly told beforehand that the service would be free to me ( covered by insurance) yet as I was leaving, I was suddenly charged $40. The only explanation I received was that the person at the desk was 'new.' While I understand staff training takes time, patients should not be hit with surprise fees because of internal mistakes. I chose this practice based on the initial price quote and feel this was very unprofessional." I will not be returning to this business!

As a commercial pilot, it doesn't get more important than my eye sight…read more I have been coming to Dr. Stimac since 2007 in Manchester. He is by far the single most trusted eye doc, I have worked with period. His knowledge is simply amazing, and despite my continual questions, he patiently answers them all. He also has the ability to view my digital pictures back year-over-year to track the progression of my eyes. I could have my eye seen by anyone in the country--I continue to choose Dr. Stimac--because of his command of optometry.

Dr Stimac is very knowledgable. He understands patients' needs and how insurance works. He values…read moreyour time and very accommodating to our inquiries.

Both of my daughters have been going here for years. I've always felt the wait time is…read moreunacceptable. Since our very first visit we've had to wait a good hour or more. The practice has continued to grow and I feel it's gotten slightly better but it's always hit or miss. Definitely consider you will be there far longer than you should be. Also, most recently, I received a bill from my insurance company for a routine eye exam. I have relied on the practice to schedule future appointments for my daughters knowing what is covered and what is not. I was actually there recently for my youngest daughter and the office told me it had been less than a year since her last appointment so they let me reschedule it for a new date. Apparently my insurance covers every 2 years. Not every year. So after taking my older daughter to a recent appointment that the office scheduled for us last year, I got hit with $460 bill. After calls with my insurance company who thought they'd miscoded the visit, the billing office told me we'd reached benefit maximum so it wasn't covered. A call back to my insurance and she explained preventative vision care is every 2 years. I realize that it's my responsibility to know every detail about my insurance, but I thought these offices could see that when they scheduled visits for patients. My dentist office and pediatrician both seem to know what's going on with our health insurance. But not Mildford Frankin Eye Center. Lesson learned. But I'm done. I'm on the search for a practice.

Poor service- wrong eyeglass prescription done twice 1st by a tech then again by an optometrist to…read morefollow up and try to fix the issue. Office manager Christine argued with me and told me they would not rectify the problem or come up with a satisfactory solution. I Would not recommend getting eye care there. Horrible experience for a long term patient/customer..

My doctor (dr Patel) was excellent, but everything else about this practice is subpar…read more They never called that 3 pairs of glasses were ready. I had to call the office multiple times. Then the woman was half an hour late from her lunch break after explicitly telling me when she was going to be back at the office. She was 30 mins late, came in reeking of cigarettes, and offered no apology for being late.

Horrible place for eyecare. I had 2 appointments and waited…read moreover 2 hours to be seen each time. Staff were rude when I complained about the wait time. My procedure involved cutting open my eyelid and was extremely painful. The Doctor did not wear protective equipment such as a mask or gloves during my procedure. I requested my procedure records be sent to my PCP and they were never sent. I requested the records a second time and still nothing. There is a reason for all the 1 star reviews.

Absolutely fantastic experience at Visionworks! I popped in between my daughter's appointments with…read morebarely any time, and the team went above and beyond. Cathy helped me navigate pricing with my insurance and limited eyewear coverage, applied discounts, and made everything feel easy and stress-free. With the help of my daughter selecting my frames, we were able to finalize pricing and place the order--all within my tight window. Cathy was friendly, efficient, and genuinely helpful. So glad I stopped in and can't wait to get my new glasses!

Very friendly office. I have no complaints. I got done what I had to and was out of there.read more

She was very attentive to my concerns. The staff very polite and helpful. They took the time to…read morebe sure I was satisfied

I have been seeing Teresa Hrach for 4 years, and she's the…read morebest Optometrist I've encountered over my 57 years of bad eyes. She had identified and corrected problems in my eyes, that other optometrists and ophthalmologists had missed. This is very important to me, because I count on the sharpest focus of my eyes for my profession. Optical engineering. So I know what I'm talking about, she has the newest and highly technical optical equipment around, and she provides the best Ophthalmological experience. Highly recommended.

Excellent care! Dr. Hrach is very knowledgeable and compassionate and fully understands and…read moreexplains well any of your eye issues. I've been with Dr. Hrach for quite awhile. It is always an enjoyable experience due to Dr. Hrach's great personality!! :) Highly Recommend!!

If I could give 0 stars I would, but I can't…read more I called last week and asked for an appt and they said they had one available today for 1:00 so I took it thinking it would be perfect and I could go on my lunch break. They said I would have to fill out some paperwork so I decided to go early. I arrived at 12:45 and the woman told me to sit down in the waiting area and she would bring me my paperwork to fill out. There was only one other woman in the waiting room with her child and she seemed a little pissed off but I couldnt tell why, until she walked up to the counter and asked when she was going to be seen since her appointment was at 12:30 and it was now 1:00. The woman said "We are a little bit behind because we never know how long someones appointment is going to take." Which in my personal opinion is a bullshit excuse. So whatever, I tried not to pay any attention to it and just kept reading my book, then I realized it was 1:15.... still no paperwork... the other woman finally gets called by someone to go into the office for her appt. 1:30 rolls around... no paperwork. I was thinking that maybe they were busy and I didn't want to be a pain by asking for it because the woman who told me she would bring it to me walked by me numerous times. I don't think she was one of the dr's because she was the only one without the white coat, I assume she was the receptionist, not a very good one if you ask me. Anyways... 1:40 finally rolls around and someone walks by and says, "Are you waiting for someone?" and I said "Yeah actually Ive been waiting for my paperwork since 12:45" and she said "I'll get that for you right now" and I said "no thank you, I'm actually going to go because I made a 1:00 appt so I could come here on my lunch break and my lunch break is over and I still havent been helped" and she said "well do you need a lunch break appt or could you come on a saturday?" and I said "I needed a lunch break appt because I live 45 minutes away and to be honest, I will not be coming back here, this was my first time coming and it did not make a good impression so I'm going to find somewhere else to take my business" and she said sorry. I tried to be as pleasant as possible considering the situation because the woman I was talking to was one of the Dr's and not the idiot who checked me in and never brought my paperwork. But if this is how your business is run why on earth would I come back? As for going up and asking them for my paperwork, not my job. I was told to sit in the waiting room and I would be brought my paperwork. I am not going to go up and ask for it and seem impatient if they were in fact busy. I heard plenty of conversations in regards to what gym the receptionist should join or even the crazy stuff she did this weekend, I figured it only had to be a matter of time before I got my paperwork. I was very wrong. So in this one visit I have learned that I will NEVER EVER go back there and I can tell I am not the only unhappy person considering how pissed off the other woman in the waiting room was. I wish I could give 0 stars. I really hate giving negative reviews and I try to go to a place/restaurant at least twice to give it another chance but I will never go back here and will make sure to spread the word to all my co workers to go somewhere else.

Very thorough Dr. Got there early and was out in no time! The receptionist who helped with my…read moreglass selections was great. Can;t wait to pick them up!

Nothing like waiting 2 or more hrs. My time is as precious as his. Wouldn't change my mother's eye…read moreprescription as asked on 2 different visits because it caused her redness, couldn't read and constantly draining. Said it was an intolerance. He referred her to another dr and he immediately took her off meds ad prescribed preservative free and she is 100% better. Lack of compassion, over worked and staff constantly putting him over his elderly patients. He needs to retire or change professions. Jerk!

I was a patient of this practice. I had 3 visit each time I had to sit in the waiting room for 2+…read morehours waiting to see the doctor. They tell you to allow for 2 hours and so I assumed it was due to testing they would do on me before seeing the doctor. NOPE! You sit cooling your heels in the waiting room for 2 hours with 30 other people! When I finally saw the doctor it was for less that 10 minutes! My mother in law also goes to this practice and has the same experience! When she complained she was told all doctors offices do this! That BS!! I have been to many doctor offices and can't remember ever waiting more than 30 minutes!! Plus the doctor I saw there the last time said he can't help me anymore and that I should go to Mass Eye and Ear! This was after waiting 2 hours AGAIN! I went to Mass Eye and Ear and they are trying to help me. I waited 10 minutes to see a doctor there!!I'll never go back to this practice again! It's just a frustrating cattle call and money machine!!

Great selection Fair pricing…read moreGreat service! Personal service is key Your not a number at this place Personal service does still exist

Excellent business, wonderful people. My glasses broke and on a recommendation from a friend, I…read morestopped in. Even though I did not buy the glasses there, they fixed them for free and, since I had just had surgery and it was hard to keep my glasses on, they gave me a nose guard to help. They gave it to me for free to try and would not take any money. Excellent service and fantastic people.