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    Thru The Looking Glass Frames

    5.0 (2 reviews)
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    Handyman Pro - Bookshelves and bead board with moldings

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    (6 reviews)

    I found them on Angies list, seemed nice at first. did a few small jobs for me at reasonable…read moreprices. then I had a major problem- sewage pipe broke under my house. they said they could fix it. said they could clean up the sewage too. that they'd do a pay,ent plan. but after getting no invoice for my insurance company they stopped returning. tets and phone calls. then they tried to say I lied and that the Invoice was my responsiblity not theirs. never got sewage problem fixed. left feels mad and frustrate. fired them. lost $800. would give negative five as a rating if possible

    If only Yelp offered a ZERO or NEGATIVE star rating, I would do it in a heartbeat. This "repair…read moreservice" was contracted by our landlord to replace some damaged doors on our property. The first day, they showed up unannounced to the wrong house despite allegedly being the same vendors that came and measured the doors in the first place a week prior. Ok, maybe they have lots of customers and are spacey, whatever. During the job, they loudly complained about the whole thing. Ok, sorry you hate the job you're being paid to do, guys, that's not my problem (they forgot I was still in the house for this part). The job took much, much longer than intended, but whatever, at least it was done. That evening I couldn't get in my driveway until I cleaned up the trash and sealant they left there. Like, actual tube of sealant that I didn't feel like running over. But it was dark and raining so I didn't get a chance to really give the place a thorough looking over. Inside, however, there was a lot of dirt and debris and pieces of door hardware and packaging all over the floor. Some of the screw covers for the window frame on the inner door were all over the floor as well. Realizing the job was a bit difficult since the house is older and the new doors were not a perfect fit, I swept it up. Lots of large pieces of plastic that would've been bad for my pets, but a quick sweep took care of it. There was damage and gouges all around our door jamb on the trim, and splintered wood on the floor on what should have been the new bottom to the door but that's all cosmetic and I can paint it over and sand it down no problem. Not that big a deal. That brings us to today, where I've found another four large screws and nails. AND, a 9"+ saw blade. A sharp, serrated saw blade. We're not the only ones that use our driveway, there are children, neighbors, and pets that go through there. Also we have cars that can be damaged by this mess. And pets that can be injured. Everything else I mostly brushed off, but a saw blade? NO. So I called. I spoke to a man (didn't get his name, but at this point don't care about his name) and about halfway in he got very defensive, he got belligerent and started screaming that they don't even use nails or screws. Then he started yelling that I shouldn't even be talking about this. Ultimately, after having a full blown tantrum he hung up on me. Professional, right? I'm so disgusted with this place, my landlord knows all about them now as well and honestly I would not use this company if my life depended upon it. Sloppy, careless, incompetent, and beyond unprofessional and inappropriate. Would never use again. Ever!

    Thru The Looking Glass Frames - framing - Updated September 2026

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