I recently purchased prescription glasses here. Their service was excellent. More importantly though, I went back today and needed to have some adjustments made and Paula was so nice and really took her time to get everything perfect. It's important that the product is good, but the after sales service truly tells the story about how much they value their customers. Thank you! read more

Quick and easy service and Dr. Wen was very sweet and wonderful to work with. Very insightful and patient as well with any questions and got to see how kind they were to help everyone in the store personally. Thank you again Dr. Wen read more

I recently had these beautiful glasses stolen from me! After purchasing and only having a few months. After calling Pearle Vision to see if they have them in stock they offered to find another pair and get them again. I loved these glasses and unfortunately there are terrible people that love taking what is someone else's which is unfortunate. Hopefully I will be able to purchase these again! read more

Pearle Vision - New Rims!!! - Optometrists Near Me - Irvine, California

She did absolutely amazing. We love you guys and we are at ease just knowing that everything we will be taking care of with all your passion each one of you . Thank you again for always going above and beyond. read more

A big thank you to my Optician, Brian. So kind to assist me with a new pair, knowledgeable, professional and layed back, not pushy. They are amazing. Joshua e. read more

Had the absolute best experience with the help of Sally at Pearle Vision! I've been wearing glasses for 15+ years and every year having to purchase a new pair. I've gone to multiple optometrist in Orange County and Long Beach, however this has been the hands down best one yet. She was so helpful with getting me set up with new everyday frames and prescription sunglasses. She streamlined the process so once I had my prescription from my previous optometrist, all I had to do was send it in and make the payment. This made things 10x easier for ordering and she even helped with the expediting process so I could get them before my upcoming trip! 12/10 would recommend coming to Pearle Vision! Every single employee here has such a great attitude and feel good energy. Thank you guys! read more

After calling around several optometrists in the area for a last minute eye exam due to an eye injury, Daniel, was extremely friendly and set an appointment for same day! Upon arrival Daniel was super welcoming and made us feel comfortable. Mind you that our appointment was at 5pm, Daniel was still energetic and had patience with us. He helped me choose my perfect pairs or glasses. I didn't have to try on any other glasses, he asked my style and got a pair that was the winner! I had to bring my wife and daughter back because they have exceptional service! Not to mention, they offer a discount for a second pair. I love that they offer weekend and evening appointments! Above all, amazing staff. Thank you Daniel & Bryan! read more

Pearle Vision - Taking care of my vision - Optometrists Near Me - Irvine, California

I am the type of person that likes when things make sense, run well, and I don't like hassles. Therefore this place gets a five star salute. The Optician Sally and the Optometrist were real nice and educational. Great Job! read more

Pearle Vision - Optometrists Near Me - Irvine, California

Both Sally and Dr. Parekh were great! Very attentive and thorough service! I was able to find new prescription sunglasses, order new lenses for my eyeglasses and get an eye exam in the same visit. read more

Great customer service! Amayrami helped me pick out my new sunglasses. I have been a customer for many years at this Irvine location and they always make sure I'm happy with all of my needs. read more

Brian is awesome! He knows how to get things done. Helped me get the right frames and the right Rx. Sally is also super sweet and helpful! highly recommend the team! read more

On behalf of Esther Sally was absolutely fantastic in helping me fix my nephew's glasses. Her expertise and dedication shone through as she efficiently resolved the issue with a friendly and caring attitude. I highly recommend Sally for anyone needing assistance with eyewear - she truly goes above and beyond to ensure customer satisfaction. read more

One advice!! Stay away from this location! Dr Parikh is super helpful and friendly. However the outside staff does not believe or understand customer service. When I was bringing my 4 additional family members they were all happy. Comes next year and I have never experienced this horrible customer service. A pack of contacts at 1800 contacts costs $109. A pack of contacts at Costco costs $103. However at pearle one box costs you $149! Rather take your prescription to different location or find a new doctor overall. Spoke with Brian and Sally.... On different dates. Both extremely rude and no courtesy. Definitely taking my family to a different clinic who actually appreciates our business and treats us like customers read more

First time going to Pearle Vision. Had the pleasure of working with Sally and Brian. Went in for some glasses repairs and also some questions that needed to be answered and all of it was taken care of very quickly and I will definitely be coming back to them for all my glasses needs! read more

I'm so glad I came here to get my glasses adjusted. I had this pair of glasses adjusted multiple times already, and Daniel made them fit perfectly with just one adjustment. He is clearly an expert and he's very professional and kind. They have a warmer at the desk so you can see what they are doing while they adjust. I highly recommend coming here if you need your frames adjusted, and ask for Daniel. :) read more

Very efficient. No hassle eye exam and prescription. Sally was a great at helping me find the eyeglasses I needed (and wanted)!

The staff are courteous and professional and they have a wide selection of frames. My glasses came out as expected and they are pretty! Yessy was really nice and patient and I would come back again for the next exam/glasses. read more

Better make sure you video your order if you want any hope of it being marginally correct. Nothing like spending $800.00 on glasses with a specific lens tinting that you are told is "no problem" Then, come in two weeks later and be told such a feature doesn't exist. Shop around. read more

Needed nose piece repair for my 92 year old mom and Sally graciously agreed to repair the glasses for no charge! Great customer service!

Amazing organization! Tremendous selection of eyewear with the latest styles! The manager Bryan addressed all my needs and helped me select the perfect set of frames that paired best with me. Dr. P gave me a thorough vision exam with the latest technology and explained in detail about my eye health and what would be the best way to keep my eyes healthy. I would make Pearle Vision the number location to see for your eye care nerds read more

Great experience and very personalized support. I needed help with my glasses and even through medical emergencies, I had to pick them up later, they held onto them. Everytime I had an issue with my glasses, Brian still helped me. read more

Every staff member at Pearle Vision is super welcoming, amazing customer service and friendly staff!

This was my 3rd visit to make eyeglasses, and Daniel assisted me with the process. They always do great work for eyeglasses; it has been my favorite place for my optical needs. Daniel was very professional and courteous and great at taking care of customers! Daniel, thank you! Miyuki read more

The Whole staff was wonderful. So helpful and friendly. But just want to give Karen a special thanks, cuz she came through on Everything I wanted for my 1st custom Ray Ban Sun Glasses!!! Thanks Karen for making me feel and look EXTRA Papi Chulo, !!!! Pretty Ricky read more

Highly recommend this company! Me and our parents are the customers for more than 4 years. Never regret that we ordered another pair of eyeglasses at this place. Service is very good, very nice people and always try to do best to make your glasses ASAP. We moved to another county, but still come to Pearl vision (Irvine, Orange County). They are the best! read more

Pearle Vision - Ready glasses for pick up - Optometrists Near Me - Irvine, California

Karen was super helpful at Pearle Vision! I came here with a budget in mind and karen was able to help me get better vision for a great value. The staff is incredibly friendly and the environment is clean. Karen made sure to keep in contact with me while my new lenses were being made. As soon as they came in I was able to bring in my frame and my glasses were ready the same day! I would absolutely recommend coming here. Unlike other private owned practices, Pearle Vision is incredibly transparent with their pricing, and quality of their services. Thank you so much to Karen and Pearle Vision! read more

Pearle Vision - New glasses! Super happy - Optometrists Near Me - Irvine, California

I found pearle vision last year because they're closer to work. After my annual check up last month, I mentioned that my contact lenses keep sliding and wouldn't stay put and Dr. Gee recommended using glasses for now and not wear contacts for weeks or maybe a month. I finally ordered my progressive glasses but I was hesitant because I wasn't sure how I would like it. Daniel was super helpful and friendly and gave me some recommendations without being pushy. I finally ordered a pair of glasses and in less than a week, I picked it up. Let me tell you, progressive glasses aren't something to be scared of. I am now able to see long distances with the glasses but also able to read without having to take it off. Everyone has complimented me on my new glasses cause it's super cute! Dr. Gee is super friendly, patient and really makes you at ease. Daniel just makes you feel at home and I just want to be his bestie so friendly, knowledgeable and gave amazing customer service to everyone. read more

Pearle Vision - Optometrists Near Me - Irvine, California

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Great experience here with a welcoming atmosphere and accommodating service. The manager Bryan will go out of his way to give you the best service possible. I come here for eye examinations and to update my lenses/frames etc. and they always take good care of me. They will take good care of you as well. Highly recommended! read more

Karen was extremely helpful and patient with me when she helped me pick out my glasses. From the moment I walked in, I was greeted warmly by Karen and the staffs. She was incredibly attentive and professional throughout the entire process. She explained each step of the process of getting my glasses and also answered every question that I had. I highly recommend this place to anyone who needs eye care services! read more

Thank you Sally and Pearle Vision for the excellent service to my child! Bummed to hear Daniel is at another location. Hope he comes back to the Irvine location in the near future. His charisma stands out and he makes customer service really fun Thank you again!! read more

Pearle Vision - Maddie at Eye Doctor - Optometrists Near Me - Irvine, California

I had an emergency repair on a Saturday afternoon . Sally took me in immediately, assessed the problem, fixed it on the spot and sent us on our way without a charge! read more

Do not come here. This is a "franchise" therefore they do not uphold the same expectations from their company. Came here for a last minute gift for my dad (pair of Rayban sunglasses). Although the customer service was great and the girl helped with getting the purchase done quickly. However, when I came back a day later to return (my dad already had the pair) I was told they do not do returns. I was never told this nor given any sort of paperwork stating they don't do returns. In fact, the sales girl told me to bring it back in for a refund if they don't workout. Attached is my receipt which does not state anything about refunds or exchanges and also the company website saying they do. If you're gonna go to a store, make sure they uphold the guarantee of their company. Complete BS, would give zero stars if I could. read more

Pearle Vision - Receipt doesn't state no returns. - Optometrists Near Me - Irvine, California

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Poked in the eye, faced with a decision Ended up at Pearle Vision Scheduled an appointment online with ease Didn't take my insurance, I was like, oh geez (Personal choice), I paid the $90 fee Tiny regret, goodbye money The service, in general, was kind When I asked questions, they didn't seem to mind Pressure check, stain for dryess, pictures, and such That was for a medical visit, so as far as the routine eye exam/glasses/etc... I can't say much Left with a plan, prescription, and a follow-up date Maybe you've had that experience, when your eyes, they dialate Truth be told, at first, I was not so thrilled about the place The eye doctor knew what she was going to recommend before even looking at my (eye) face I warmed up, though, as the eye doctor provided this or that explanation She gave me the time I needed to feel comfortable before leaving the office chair station Doors closed to protect patient confidentiality Praying for the eye health of others, reality Not my usual coffee venture, but oh well Guess I just have one more story to tell Hope where to go hasn't caused you too much stress Know you're not alone when you think insurance dictating Healthcare is a mess You will be okay I believe that today! xoxo -Op read more

Please please please read this before trusting this office with your vision care. I don't know if what I experienced was due to incompetence, dishonesty, or both, but after multiple visits over 4 months just to get my contact lens prescription and order right, I feel obligated to warn others. I'll start with the one positive and the only reason why this review is not a one star: the optometrists themselves are excellent. They've been kind, attentive, and professional. But the opticians and front office staff have been anything but. The behavior I encountered included repeated misinformation, gaslighting, pricing inconsistencies, and a complete lack of ownership over clear mistakes. Here's what happened: * I had my eye exam on January 10. I was fitted with Bausch + Lomb INFUSE lenses, which arrived around February 10, but they caused dryness and migraines. * At my follow-up on February 24, I was trialed on CooperVision MyDay Toric with a reduced cylinder in my left eye, which felt significantly more comfortable. * When I picked up my full lens order on March 27, I noticed a couple days later the prescription had been reverted back to the original higher cylinder power--the one that caused all the issues. * I came back and asked about it, and the staff confidently told me I was mistaken--that the new lenses matched the trial. Confused, I went to my car, grabbed the trial lens packaging and a photo of my original lenses, came back in, and proved they were wrong. * Instead of acknowledging the error, they deflected and minimized it. No apology. Just excuses and shifting the blame. * I was told I'd have to wait two more weeks for another appointment, until I pushed back and was finally seen 40 minutes later by a different optometrist--who was professional and understanding, just fantastic overall. But that's not the end. I also needed prescription lenses replaced for my existing glasses. I went to A-Gen Optometry instead, and they were absolutely fantastic--friendly, fast, transparent, and charged me just $80 total. Out of curiosity, I asked this original office how much they'd charge for the same thing. They gave me vague answers about a "discount." When I said I'd been quoted $250 over the phone, they suddenly agreed to that price. When I told them I'd already gotten it done for $80, they backtracked and tried to justify it with talk about "premium lenses." Ok it better have x-ray vision for an extra $170. It was clear they were either upselling or just making it up as they went. And here's the biggest issue: By the time this is resolved, I will have had to come in ~7 separate times over four months just to get contact lenses that matched the prescription I was already successfully trialed on. That is completely unreasonable. Whether it's disorganization, poor communication, or intentional manipulation--I don't know. But the result is the same: you're left managing your own care, fixing their mistakes, and chasing after answers you should have gotten the first time. My advice: Unless you're prepared to: * Double-check your own prescriptions * Fight to get errors corrected * Challenge inconsistent pricing * And return multiple times for basic fixes ...then you should consider going elsewhere. The optometrists deserve better support. So do the patients. If you want to avoid the stress entirely, go to A-Gen Optometry--they treated me with honesty, respect, and competence from start to finish. read more

I always have an amazing experience with Sally! She was awesome. She helped me find the perfect frame that worked with my face shape. She also helped with my contacts. Would refer Pearle vision to anyone and especially sally! Thank you so much! read more

Came here because they take my insurance and am so glad I did! They have a really good selection of sunglasses and the fitting was very tailored and professional I ended up with 5 pairs of eye glasses and really like them all! read more

I can't thank Brian & Daniel enough for their help over the holidays. The temples for my surgical loupes were loose and one actually came off. I called the company that made the surgical loupes and I was told that the turn around time for the repair was 2 weeks plus shipping time, which wasn't going to work. I decided to come to Pearls Vision to see if they can fix them. Thankfully, I had the replacement temples, but unfortunately the screws that came with them didn't fit. So, Brian went out of his way to get me the screws and repair the loupes without a charge! If this isn't exception customer service then I don't know what is!! They'll be definitely my go to optometrist for exams and frames in the future & I highly recommend you give them a try as well! Once again, thank you so much for taking care of the repair!! read more

Everyone is super nice and accommodating. I can be extremely picky about choosing glasses because of needing a low bridge fit. Sally was very patient with me and even indulging me with other solutions--like putting clear lenses in sunglasses. When I went to pick up my glasses Daniel and Brian have been generous with fitting my glasses and taking time to make me feel taken care of. Excellent customer service and Dr. Parekh is great too! read more

I stepped on my glasses. My glasses are bent. I visited Pearl Vision - Irvine. Sally fixed my glasses very kindly. It becomes new glasses. Thanks so much Sally. I am very impressed by her service! read more

Brian help me fix my glasses they were loose and he made it tight and they were awesome after . I can now Dance and do my workouts without any fear of dropping my glasses from my eyes. thank you. read more