Miguel Angel is the best!! He's courteous, knowledgeable & efficient! I will definitely go back!

Been going here many years. Staff is always pleasant and helpful. Miguel Guardarrama was very polite and professional.

Dr Nguyen and Optician Miguel Angel are great. Dr Nguyen always thoroughly explains what is going on with my eyes and my eyesight. Miguel Angel is very good at the pre exam as well as helping to find the perfect frames. I highly recommend visiting them at the Costa Mesa location. read more

Miguel and Dr. Nguyen did a fantastic job for me. They are always so helpful with insurance and making sure I have the perfect glasses for me at the best price. That's why I'm a repeat customer. Thank you! read more

Great vision center. Highly recommend! Had an easy experience and helpful customer service from Jake. Will be going here next time I need my glasses fixed! :) read more

Worst optical store ever ! I had two eye exams with their optometrist (Dr. Glass) who only comes in once a week. He supposedly has years of experience but didn't seem to know why my prescribed lens didn't work (ie. Blurry, poor distance vision, no peripheral vision, etc.). He even asked one of the opticians for options. One particular optician (Miguel Angel) was rude and unprofessional when I asked to have my VSP insurance reinstated after two failed attempts at new lens. "We don't do that" he replied after I said that was VSP's procedure. He also said, "You're not getting any of your money back. Those glasses are yours" when I said I couldn't use the lens they prescribed me, and that they didn't provide the service I paid for. Just a bad experience all around. Never going there again. read more

I'm from out of town so I didn't see the doctor but I forgot my contacts at home. I was able to obtain my prescription from my optometrist back home and Pearl Vision got me set up with a trial pair for the week. excellent service and helped me see on my vacation! read more

Miguel is the reason I chose the Costa Mesa location of Pearle Vision. I've been going to Pearle Vision in Westminster since they were Eye Styles for Lifestyles. They were fine, until I stopped in the Costa Mesa store to look at frames, to kill some time. That's when I met Miguel. I've never had better service when choosing a frame. He knows exactly how they should fit your face and took my special issue into consideration and let me know which options would work and which wouldn't. He researched color options and sizes without asking. A year later and I was happy to see Miguel was available, and once again he was amazing. He has impeccable knowledge of each frame. Also, he stayed after closing to help me find the perfect pair! Thanks for all you help, Miguel! read more

Ordered 2 pairs of glasses on 12/15/23. After 4 exams, 3 incorrect corrections for each, I finally received last pair on 4/1/23. The owner rudely stated that I had exceeded my re-dos, even though it was their error. That the prescription was the best I was going to get. The only reason I gave them 2 stars is because Sam was great! P.S. Simple reading and computer glasses, that I've never had trouble with before. They kept making reading glasses for the computer. read more

This place is not transparent about pricing! I went because I thought I had a contact stuck in my eye and my doctors office was closed. When I called they said it would be free unless it required additional treatment. When I got there, I popped in and the doctor spent 5 minutes with me. The doctor was very nice, but when I walked out they said it would be $100 for my visit. They don't take eye or medical insurance which was never disclosed and the fact that the visit was no longer considered "minor" was never disclosed. I would have made a very different decision about my visit had I known it was $100!! Very poor communication and felt super shady! Will not return and would not recommend this place to anyone. read more

Really solid place. Super friendly very knowledgeable and great selection of opticals.

I have been coming to this practice for 20 years. I usually go to the Huntington Beach location which is always amazing. Recently went to the Newport location for my annual eye exam. I saw Dr Diana Yan. She was very professional and thorough. I was very pleased with her demeanor. I highly recommend Dr Yan and the practice. read more

Best place around! Every employee is so friendly and knowledgeable. Miguel is fantastic! So generous and helpful! Thank you again Pearle Vision! KT Dance Productions read more

The guy upfront with a sleeve tattoo was very rude. He refused to help me out to get a set of contacts until I can get into an appointment. This is the place that I last had an eye exam 1.5 years ago. My prescription is expired, but I have had optometrist help in the past, especially since I can't drive without being able to see. I will definitely not go back. read more

Unscrupulous business practices here. They keep calling to confirm an eye exam that I never scheduled. The last voicemail they were so emboldened as to say my insurance is pulled for that date. Untrue. I never scheduled any appointment with them. I hate it when businesses use these manipulative practices and will no longer be purchasing my glasses at this location. read more

I stopped in to get new nose pads for my glasses as they fell off after a year of use. Fred was so kind to put new ones on for me and I was ready for my week cruise ! Great customer service , definitely will be back in the future ! read more

Great, professional service. Dr Le spent time explaining what my results meant. Mark was very helpful and knowledgeable in helping me to get the right glasses and sunglasses. Parking is a bit limited, but worth it for the convenience. read more

AMAZING customer service. I lost a pair of glasses and needed a quick replacement. They went over and above to make sure I had what I needed and I received a new pair of prescription glasses in 24 hours. THANK YOU! read more

This location is the best! customer service is top notch! Selection is fantastic! I have been coming here for years!!!

I needed a routine vision eye check and had a pleasant experience with Jason, Jacob, and Dr. Tan. They were very helpful, the place was clean, and glasses assortments were well oriented. They were very helpful communicating my insurance options and helped me realize that I had frame coverage via my VSP insurance. I used my insurance to buy a custom pair of polarized sunglasses that I'll pick up next week. Overall, great experience, very friendly, and competent group. read more

There place is just great and so amazing there work is so awesome and they are all great at their job

Well I went in hoping that they would offer the great service and personal relationships that there predecessor had . Had my eye exam by Dr.Glass( love him!!!). Chose some frames and got some assist in styles by Yvan. After an hour , as she was enetering my info . She realized that my insurance did not cover new frames. OKAY. Ordered contacts and asked if my rx glasses could've tinted as sun glasses . She said she'd check with the lab and call me . This was n 7/14/20. Well... 1. Received a text 7/17 "your contacts are in" 2. Received a text 7/21" your glasses are in". 3. Went in: only one box for one eye of contacts and no glasses 4. Yvan said she forgot what I wanted to do with my glasses so we had that discussion again. (7/21). She said she'd send them to the lab to see if they could tint them and call me. NO CALL 5. Received a call that the glasses were in 7/31 6. My rx glasses were changed to non Rx sunglasses !!! And no box of contacts for my other eye . I spoke to the manager ,Fred, about all the miscommunication and that ALL I wanted was to know if they could tint my rx glasses so they could be used as sunglasses . BTW, I apparently owe $90 for sunglasses I do NOT NEED, so I had to put the regular Rx lenses back in. Not real happy about the call BEING dropped TWICE. 7/14 when I asked to have my glasses tinted 7/21 when I came in to get my contact (s) And re-requested tinted lenses ( Yvan said she "forgot" what I wanted to do ) AND 7/31 when I picked up my glasses and they were ALL WRONG. Fred said he'd follow up - we shall see. Might have to change eye glass providers Update: received a call today 8/3 that my glasses are ready ( they don't have them, I do because they were supposed to be checking about tint !!!) and my co facts for my right eye are in. The left hand DOES NOT KNOW what the right gNd is doing there read more

After 15+ years of being a customer it's very disappointing for Dr. Glass to put money before patients. During the covid-19 lockdown I had asked for my written prescription that had just then expired to be sent to me so I could order some contacts. It took them 5 weeks to send me an unsigned version knowing full well I couldn't order using that. Their office said that they can order for me or if I want to place the order elsewhere I'd have to come in for an exam. So basically if they can make money on my order they're okay with updating my prescription date (which btw they did without signature) but if I want to order online for 1/2 the price then he doesn't want to give me my own prescription. I explained that I'm taking care of kids at home and also don't feel comfortable with being examined during the lockdown but I still need at least a 30 day supply of contacts so I can see! But no, I have to order through them or I don't get any contacts at all! I want to be clear, he doesn't have any problem with me getting the contacts without an exam, as long as I buy them through his office. I know small businesses are getting hurt through this, I own a small business myself, but I'm not holding my clients hostage for some ransom payment. Absolutely terrible business practice. He's going to lose at least 4 customers this way (my family) while he could have just done the right thing. read more

Loved the whole experience. Everybody was super friendly and accommodating. The best place in town.

I had the best help fixing 5 pairs of glasses. Josh and the female he was working with were wonderful!! I will definitely be back.

I gave them plenty of chances to make it right but they failed. I have been coming here for 5 years even before it was Pearl Vision so you would think that they would try harder to service a loyal customer, but after they take your money and bill your insurance, they have no motivation to refund you or even partially refund you for their mistakes. They had to re do my lenses 3 times because they failed to send in the actual frame that I chose. Although it was the same style (different color). I have never seen an optical place operate this way. When I asked why they would not send in the exact pair that I picked out (black), the response was because the labs tend to lose them. First of all, if the labs lose them, sounds like you need to make things right with the insurance company who uses those labs and raise this issue. I have worked in optometry office before. You are to send in the frames that the patient chooses. Why? Because the machine that cuts your lenses will trace the exact frame that you pick. So when Pearl Vision sends in a different frame, the machine will trace that frame. That's what they kept doing. They kept sending in a frame I did not choose. Even if it is the same frame style, (different color) it is possible that the frames may not be exactly the same. The fist time they received my glasses, they called to tell me how the lenses do not fit right and they are wobbly in my frames. They said I could come get my frames and wear them for the holiday while they get my lenses re made. Surprise surprise. I had no idea at this point that they used a different frame till I saw it in my tray. I asked why they didn't just send out the black frames I picked out and that's when u learned that they claim that the lab loses frames so they send out these dummy pairs. It's an unofficial policy. Sounds like insurance fraud to me. Logically I feel of course the lenses aren't fitting in my black frames because you didn't send them in to get traded. I then asked them to send in my exact frames please, the black model, thinking that at least if you send one that is the same color, maybe it will have a better chance of matching the one unlocked out. They said ok. Came back again, same problem! I look and saw the manager physically take out lenses from the dummy frame, the same frame they kept sending in, the one I told them not to send in, and tried to replace my lenses. That's what they do. They send in a different pair, take out lenses from that pair, then pop them into the frames you ACTUALLY picked out. I then had to travel out of the country with these wobbly lenses that could fall out. I come back again. This is like the 3rs time. I am finally fed up. I was nice this whole time letting them waste my time. I have NEVER had to come back multiple times to get a pair of glasses. I don't want them any more. I asked for a refund then a partial refund and they would not. Stating it was policy but yet they will make it right. Ok, make it right. What can you do for me? Here is the kicker... He offered me 50 percent off my next pair HAHAAHHA. You expect me to PAY YOU for YIUR mistakes?? Why on earth would I a, give you more money and b, trust you to make my next pair correctly when you can't even make this pair right? Do I want to waste more time no haha. On top of that I am moving. I don't have time. Then he offers to cover lenses for any frame. I asked if I could bring in my own, and he said well it has to be one we carry. Oh brother. So again trying to get me to buy a frame. He finally offered to check with my insurance to see if they can use my own frame to re make lenses. Why is this even the insurance company's call? This tactic was to push the authority on someone else but Pearl Vision. Somehow, they just can't offer any sort of refund and somehow they can't just magically type a few keys and put in lenses in my frame without asking my insurance. Weird . I'm done with Pearl Vision. The doctor was fine and some of the former employees who were with the last company are great, but this new manager you have clearly does not care about customer service. I was willing to drive out an hour to continue to come here but after he called me trying to say he can't get ahold of my insurance to give me free lenses for the inconvenience, he would not let me talk and explain how unhappy I am with this office. You don't talk over customers and you don't cut people off. At this point, I no longer want your free lenses in my own frame because I don't want you to MESS THEM UP 3 TIMES like you did for the pair I paid $200 on top of what my insurance covered. You did not try to make it right as stated by your so called policy. Can you believe they want me to trust them to make more glasses for me? I am done being taken advantage of. Here is your review I promised. read more

Josh could not have been more kind! Helped me out in a bind when I needed contacts quickly.

I've been going to Dr. Glass at Pearle Vision in Costa Mesa for years. I live in Corona Del Mar and was going somewhere else nearby before I switched. It's a bit out of the way but we'll worth the drive. He is great as is all the staff. Recently I broke my favorite sunglasses I've had for 15 years. I went in and Eve helped me immediately. She fixed them within 2 minutes and didn't even charge me! I was so happy! I would recommend anyone who is in the market for glasses or an eye checkup or anything related to their eye health to go there! I will always stay a loyal customer! read more

This is the worst place. I use to go to this place for years when Dr. Glass owned it as "Eyestyles for Lifestyles". Then they became Pearl Optical. Soon after my wife needed glasses. I recommended her to go here. My wife went there a year ago and they had to make her glasses three times. On the last visit they said the doctor had the wrong prescription. This year I went there and bought three pairs of glasses and spent 1400 dollars. They made all three pairs incorrectly. Once again I received an additional 3 pairs of defective glasses. That's 8 pairs of defective glasses. Three for my wife, and six for me. On the third visit they said the glasses were made correctly and called me a liar. That is an insult! So, Now they want me to have another exam by a doctor that did not give an exam correctly the first time. Does that make sense? Why should I go back two or three more times times? It has been 32 days now. So, at that point I decided to ask for my money back. I kindly explained to them the above and why I do not trust them. I asked for my money back. They refused to give me my money back and Once again stated the "glasses were correct "and refused to give me my money back. They have a history of incompetency. Do NOT go here! read more

Was in the area running errands and decided to walk in to check out the place and decided to go ahead and get my much needed exam and glasses. The staff was awesome and very knowledgeable. Josh made it super easy, he contacted my insurance company and away we went. The process was quick, easy, and much appreciated. I will definitely spread the word about this gem. So all my yelp people come check this place out!!!! read more

So I stopped in and talked about the different services that this place has to offer. The staff was really nice, the doctor was vEry knowledgeable and I made an appointment for next week. So far so good, five stars all the way! read more

Fred and his team were SO professional when it came to helping me find a new pair of frames. He even provided some tips/guidance on what to look for when shopping for the right size frame for my face shape. Overall a great experience. Highly recommended! read more

We 100% recommend this Pearle Vision store! Amazing customer service from everyone. The Manager and especially Fred very patiently helped me find the right glasses. There is no pressure from them to purchase anything but what you request. I really recommend them!!! read more

Went here a year ago... spent $400+ on glasses that is supposedly needed. Then went to an optometrist through my insurance and, after doing extensive testing, said all I needed was "readers." I had no issues at all. Just a money-making operation. Super disappointed. read more

I've been in glasses for almost 10 years now, and this is by far one of the best optometrists I've been to! Everyone was so kind and welcoming from the second I walked in. The Dr. was very kind and she didn't rush the appointment at all. read more

Had an accident with my glasses-Fred took the time to help fix them. He was so nice and patient. If you have any issues-go see him!

I've been a patient of Dr Glass' since before the acquisition by Pearle Vision. i recently had retina surgery and needed a pair of glasses quickly as my recovery was going much slower than expected. I went to the store without an appointment to see if they could help me, and within 4 hours, I had an exam and a new pair of glasses. Thank you to all who work at this location for the care and concern you showed me. read more

Recent Management change and it's all about the eye gouging prices. Pro's Easy call in / last minute appointments available Efficient check in Super bright open space New decor Cons Super bright - hot waiting area Up charging for current software equipment - apparently cancer detector for 39.99 Outdated machines ( estimator that is out dated and confirmed by Doctor and staff - useless and does not work? None of your previous information is on file ( new ownership) They are unable to access your previous files ( even though all 3 employees stated it "would not be a problem" Run like a sales shop chop Expensive options Dr. was great and thorough but unfortunately our previous appointment file was unavailable for her review. I asked specifically during my initial call, check in process and was told by 3 employees including the doctor, the file would be able to be reviewed. I believe a doctor appointment covered by my insurance at 100% should include the doctors time to review my medical file (since it was another doctor) and become aware of any eye medical changes/issues. At least look at the paperwork before seeing me. As a duty and oath an eye doctor is to review all medical paperwork , previous appointments and notice any new or outstanding issues... it is customary to review a patients previous visit and assess the patient properly based on any changes, is it not? A ridiculous up charge for Optix software 39.99 not covered by insurance.. of course! Yet outdated and unnecessary estimation vision machines are being used? Get your patients top of the line equipment without penny pinching them to death. read more

This place is incredible. Stylish, affordable, professional, cool people work there. Conscience about cleaning the glasses you touch , great customer service and follow up. Simply the best. read more

Dropped in to check it out after I saw the sale sign out front! Great experience! I think it used to be a different shop but now there are new owners with updated inventory. Nice selection of designer sunglasses - brands included Prada, Versace, and Tom Ford along with a great selection of frames from Coach, Michael Kors, etc. The owner herself helped me pick out my sunglasses. She was an absolute doll!!! She shower me lots of additional sizes online but I ended up just buying off the shelf because I liked them so much!! I like to think I'm fancy so I left with some genuine Prada's in the latest style and I am obsessed! Lots of parking, store itself was bright and clean. Will be back for sure :-) read more