Great customer service. The lady that helped us fix my husband's glasses was great. We had a great experience. read more

I went shopping for new glasses at Pearle Vision in Brookfield recently. I was greeted when I walked in the door and was helped by Shancille. She was so friendly and helpful. I will be back! read more

My husband and I love coming to this location because the customer service is wonderful and the staff members are always very helpful read more

Pearle Vision - Advertising - Optometrists Near Me - Brookfield, Wisconsin

I've been wearing glasses for over 30 years and have always been near sighted. This is the first place that told me that I'm far sighted (which is wrong). The lenses that they ordered gave me double vision and they told me that I just need time for my eyes to adjust. I told them no, that there is no way these are right. They gave me another eye exam and came up with a total different prescription. They reordered lenses in the new prescription and I couldn't read any letters out of my right eye. They won't honor the 30 day guarantee, won't refund my money and they still have my new glasses/lenses in their possession. They claim the 100% satisfaction guarantee doesn't include refunds and it only covers redoing the lenses one time. I went to a different optometrist (private practice) who confirmed that I am in fact near sighted, not far sighted like Pearle claimed and I got a new pair of glasses that I can see perfectly out of. I'm currently in the process of fighting the charges with my credit card company, the BBB and the Consumer Protection Bureau but Pearle Vision is lying to them about having possession of the glasses. Terrible place, with terrible service and shady dishonest people. Stay far, far away! read more

I've been going to Pearle Vision for years. The staff is always very attentive, friendly and professional. I love the ease of making appointments and how prompt they always are. I wish they had a larger variety of frames, but I have a difficult time finding frames that are complimentary to my face regardless. Dr Heinecke is awesome, very thorough, attentive and never makes you feel like you're being rushed. They're always good about getting me in if I need an urgent appointment. Very accommodating and I highly recommend to others. read more

Jessica was extremely kind and helpful in making sure my whole family left with the glasses we wanted and even ordered glasses that were not available in store. Overall, I had an incredible experience here and will be back !! read more

Super helpful employees who are very kind and accommodating. I was able to walk in and get an appointment and new frames. They are very efficient and made an effort to get all of my information from the Pearle Vision location that I had gone to previously (since I couldn't remember all of my info). If you need glasses, I recommend coming here! They have a big selection of glasses as well. 10/10. read more

I used to love this Pearle location. It used to have great people working there that made getting a new pair of eyeglasses a thoroughly enjoyable experience. None of those people remain. The current experience has been nothing but bungling incompetence from step one. The selection of frames has deteriorated significantly while the prices are now ridiculous. I didn't find a single frame of interest, so I opted to just get new lenses in the frames I already owned and loved. Lenses ONLY were over $500, that after a 20% discount! I waited the usual 10 days to 2 weeks for the lenses to arrive. No call. No e-mail. I called to find out that the lenses were indeed there, the employees just couldn't be bothered to pick up the phone to let me know. I brought my frames in for the lenses to be cut and waited for them. I knew the moment I put the glasses on that the left lens was not correct. The woman tried to tell me that my eyes were "tired" and I would have to wear them the next morning to be sure. I was told to call back on Wednesday if the lenses didn't work. Of course the lenses didn't work, because the left lens was incorrect. I called on Wednesday and was told I would have to see the "doctor" (the man is an optometrist - a fitter of glasses, not a physician) again. I made another appointment for the following Monday - nothing available sooner. The left lens had to be reordered. Another wait. This time when the lenses came in I was told that I would have to make an appointment for the lenses to be cut. I made the appointment for Friday at 1:00, fitting it between other commitments. I arrived just before 1 pm, only to be told after more bungling around "the girl who cuts the lenses called in sick today". Again, the employees couldn't be bothered to relay this piece of important information to the customer. I was not happy. The real icing on the cake came in the form of a phone call the next afternoon. The woman cut the lenses, but broke my frames. Then she tried to sell me one of the sorry, overpriced frame selections that I had passed on at the start of this fiasco. I don't think so. At this point there is not a thing that can be done for this joke of a business with its collection of twits and incompetents to ever regain my business. If you want a truly terrible experience, this is your place. I wish I had read the online reviews before this purchase. I am not the only displeased Pearle customer. If you want you glasses to be done correctly in a timely fashion - go elsewhere. read more

Staff was very attentive and helped me work through the insurance details so I could get the most benefits out of it. Dr Fan was very attentive and professional. Selection of frames could be better. Their office is a bit hidden from the main road but now that I've found them I will definitely go back. read more

Pearl will only replace the frames if you take out the guarantee Most frames are guaranteed by the manufacturer for one year for manufacturers defect Beware of Pearl when you buy glasses Jorgen Knudsen and Judy Faber read more

The Staff here are Very Attentive and were ready for me at my scheduled appointment time, can't remember when I had an appointment with no wait time. Dr. Fan is Professional and I have to say this is one of the best eye appointments ever. read more

I had a mix up in where I booked my appointment and I walk-in to the Pearl Vision on Bluemound Rd. The team there was so nice and accommodating and was able to get me checked, screened and seen by the Eye doctor within in 15 minutes. Very impressed! read more

I created a Yelp acct today to write this review. As a former retail employee, current MBA student and frankly as someone who just needs glasses, I felt compelled to write about my experience with Pearle Vision. I purchased a Groupon for Pearle vision in the spring of 2011. I went to the store and tried on several frames, eventually deciding on a pair by Oakley. It was an expensive pair and with quality lenses the price was a little out of my range even with the Groupon, so I held off, knowing that the Groupon would probably expire. I assumed that I would be able to use the cost of the Groupon ($50) towards the frames at a later date. On February 5, 2012, I decided that the waiting had gone on long enough and I returned to Pearle to purchase the frames. I was very pleased to see same pair of Oakleys that I originally liked were still there. I purchased the glasses, but was told that because Pearle now combines the cost of frames + lenses into one combo price, the store considered it a special deal and the Groupon could not be applied. I asked if I could use the Groupon towards other merchandise aside from actual glasses and was instructed to speak with the manager who was not in that day. In any case, I made the purchase and was told the glasses would be ready on Tuesday, February 7th. On Monday I called the store to ask the manager about the Groupon and she was not working. Tuesday came and by mid-afternoon, I hadn't heard from the store. I called to check on the status of everything, and was told that the glasses were completed and could be picked up anytime. The associate apologized for me not receiving a phone call earlier. I picked up the glasses and wore them home. I asked for the manager to speak with her about the Groupon and she had already left for the day. Later that night and the next morning several friends and coworkers pointed out that there was a nick in one of the lenses that flashed when the light struck it a certain way. Upon further review, i noticed that one of the lenses was mis-cut entirely and looked awkward sitting in the frame. The following day I brought the frames about to the store and showed several associates working (none of whom were the manager) the issues I saw with the lenses. They agreed that the lenses were mis-cut and they would order new ones to resolve the problem. It would take about a week to receive the new lenses is what I was told. One week passed. Two weeks passed. Three weeks passed. On March 6th, 2012, I called the store to ask what was going on. I was told that the lenses were there, and the associate apologized for me not receiving a phone call. It was explained that they needed my frames in the store to trace the new lenses so that they would fit properly. I brought them to the store and asked to speak to the manager about not receiving a call (and the Groupon) but she was not in. I left my frames at the store and was told they would be done by the following day. I also asked that the manager call me so I could speak with her about the situation. Wednesday March 7th came and around mid-day I received a voicemail from the associate I had been working with explaining that the manager was in and she would be contacting me later on. Sometime in mid-afternoon I had still not received a call, so once again I called the store. I was told that the manager was working with another customer and once again I left a message for her to call me. She never did. Today I called the store and once again spoke with the associate who I have been dealing with. She explained that my glasses, with the mis-cut lenses, were still sitting there and she did not know what was going on. It seems as though there is tremendous lack of communication between the manager, the store associates, and mysterious people who they refer to as "lab-techs" who apparently only work two days a week. I asked for the contact info of the regional manager and thankfully he answered his phone. He is currently trying to resolve the situation but at this point I am still without my new glasses and with a Groupon that cannot be used in the store. He did explain to me some options for resolving the Groupon dilemma, which could have happened a month ago if the manager had ever spoken with me. I apologize for the length of this review but I do hope that it was informative for those interested in bringing their business to this store. The complete lack of customer relations (aside from the one associate I have spoken to the past three days) is outrageous. To have lenses sitting around without one person attempting to contact me for weeks is absurd and something that I feel no other eyeglass wearer should go though. Buying glasses is usually a fun experience where someone can change their image and bring a little excitement into their lives and my experience with this Pearle Vision has been anything but that. Buyer Beware. read more

Doctors and staff were friendly enough, but the associate i worked with added lense options not requested and not covered by insurance. Good selection of frames. read more

Dr. Fan was great. She took the time to thoroughly explain things and answers all my questions with detailed answers: Andrea and Crissy were great, too. Very friendly and helpful explaining everything to me. Highly recommended! read more

My experience at this Pearl Vision location was extremely pleasant! The staff were friendly, warm and helpful. Janice explained every step of the exam along with my results. read more

I was due for a eye exam/glasses/contacts. My exam went well and the Dr. was very easy to work with. I ordered contacts, glasses to the tune of over $900.00. I bought a higher end frame which was suggested because I was going to be in a progressive lenses verses bifocals. Long story short, the progressive lenses didn't work and I had to go back to bifocals which is a cheaper lenses. They agreed to make a different lenses after getting a run around and being told I had to bring back my old pair to check the lenses strength. (which was really odd in my opinion) When it was all said and done, I asked about a price adjustment and they said they incurred the cost of having to make the different lenses so I would not be able to get a refund of the difference. On top of that, they told me insurance was not paying for a portion of the contacts and I had to pay an additional $150.00 after I had paid the bill!! I did not double check the insurance because I assumed the Pearl vision staff told me the correct information. My advice to anyone going to this place is be VERY careful what you purchase and know that their "guarantee" is pretty shady. Just understand this is a company that is not interested in doing whats morally right, they are interested in making as much money as possible. Also double check on what your insurance will cover. The only good from this visit was the Dr. and a young dark haired gal(receptionist) who was very helpful and understanding about my issue with the progressive lenses. I will not be returning and I will be sure to be forthcoming with my review to other sources. Nothing makes me more angry than a company who doesn't do whats right for the customer. read more

Had a issue a while back where the doctor gave me an incorrect prescription which included a Tri-focal and progressive lense that I did not need. Immediately I had trouble with the glasses and was told to give it 2 weeks. I had severe headaches for over a year and decided to get Lasik. According to the doctors there, they had given me an incorrect prescription and I didn't require a tri-focal or progressive lense. I contacted the manager at Pearle Vision and due to an influx of complaints about the doctor I had seen (who no longer worked there) that they would offer me a free eye exam for my troubles. The original cost of the wrong prescription came out to be OVER $700 and they offered me a free eye exam. I had gotten Lasik and did not need the eye exam and was told that I could use it for my brother and to call when he was due for a new exam. Calling in, the previous manager no longer being there had left notes about in my account but they were generic as in free eye exam, not that I could bring my brother in or transfer it to someone else. The 'new' manager stated she would not honor what I was told and that she would comp me with free sunglasses instead. Over $700 spent and they want to offer me free sunglasses for their screw up as well as tell me that even though it was the wrong prescription it would not have caused any eye issues or headaches insinuating that I was lying. Stay away from Pearle Vision at all costs!! What a waste of my time and my money with them and will be definitely telling everyone I know about my experience!! If I could give 0 stars, that's where I'd rank them. read more

This vision provider had great staff and very informative. Dr. Fan explained everything to me so that I understood. I will definitely be coming back to this pearle vision every year. read more

No transparency when ordering lenses. I paid way too much out of pocket, even though my insurance is supposed to cover them in full. That's because they essentially made me order high-end HD lenses even though I didn't need them, and I at no point had any idea what other options were available. The sales associate who placed the order was using a push-button calculator to calculate how much I owed, so I had no confidence that she was using legitimate methods to bill my insurance. I was ordering new lenses for my own frames, even though the sales associate was rude and pushy trying to get me to order frames from their somewhat limited and vastly overpriced selection. They made me sign a waiver in the end, which said they were basically allowed to destroy my frames and I couldn't get mad. Lenses took two weeks to come in, and when I dropped my frames off so they could cut the lenses, somebody messed up pretty badly. The right lens was cut 90-degrees off-kilter. I almost threw up when I put them on. They had to reorder the lenses, and were going to call me when they replacements came in. A month passed and I heard nothing. So I called them, and the woman who answered (same sales associate who was dinking around on the push-button calculator, and I wouldn't be surprised if she was also the employee who cut my lens so errantly) checked three times before she finally found them. I could kind of tell she's just easily confused, because when I went in that day to have them cut a second time, she acted confused, and all I said was, "Hi, I'm here to pick up my lenses." She also tried to tell me there was only one lens, and I was like, "really? Don't they kind of come in a pair? It's not a monacle." But it turned out she was just confused, and there was only one lens they still needed to cut, the other one they already had from the first time I tried to pick up my glasses. Overall, I paid nearly $200 where my insurance was supposed to cover everything, and it took me 6 1/2 weeks, three trips into the store, and three phone calls to get my new glasses. If you absolutely must go to this store for some reason, just make sure you ask for Rudy. He's the only reason I got my glasses at all. He was polite and courteous and he handled my situation well. Everyone else was very easily confused. Like, the kind of confused where they ask your name, you spell it, "K-U-R-...", they go look for your lenses, then come back and say, "I'm sorry, you said K-I...?". The kind of confused where you walk in and say, "Hi, we spoke on the phone just a couple hours ago, about me coming in to pick up my lenses at 4:00 today?", and they go, "Huh? Oh, uh....let me check.......what's your name?.........I don't see anything here..." The kind of confused that is just better to avoid. Especially at pricing like this. read more