My family and I have been customers of Premier Vision, Fox Point, for several years and as such…read morehave had eye examinations and purchased glasses and contact lenses on several occasions. Everyone there is friendly as well as professional and knowledgeable. As with any business, sometimes "glitches" can occur. How the staff responds to these situations is what separates the superior business from the average or less-than-average. I also understand that you can't please everyone 100% of the time (especially those who may have overly high expectations). From my own recent experience, I can honestly say that the staff, doctor, manager, counter and sales personnel at Premier Vision of Fox Point truly believe in and practice top notch customer service. They cheerfully met my expectations in a more than timely manner. Get the best, you deserve it!

My husband Frank and I got our sunglasses here and actually he got his first reading glasses here,…read moreShannon ( one of the ladies there) was super helpful and attentive, she is always very friendly and show us the latest trends ,my husband actually liked a different color and she ordered it for him, she make sure he try right fit/model for his face ( and his peeky taste)... Shannon made sure that the insurance we got work for the payment of the reading glasses We can't be more grateful! We totally recommend this store for both fancy glasses and prescription glasses!

I called and asked about Neuro-visual testing and evaluation for prism lenses based upon some…read moreresearch of my daughter's symptoms. I was assured Dr Petrou could perform this testing and that I should plan for an hour to and hour and a half for our appt. The appt before us ran long, and so we were not seen until 45 min after our scheduled time. Upon giving background Dr. Petrou suggested we were there seeking a "second opinion" to my daughter's standard eye exam she had had earlier this year, rather than acknowledging our concerns as an escalation of care. She then explained that a more extensive examination would take about an hour which was not what was allotted for by the receptionist(s) scheduling but that she would proceed with a standard evaluation. I declined to point out at that moment that it felt like we were being rushed along to make up for her prior long appt. As it became clear through the exam that this was another standard Vision exam and not a Neuro-ophthalmologic evaluation I voiced my concern and was reassured in a somewhat condescending manner that this was a Neuro-visual evaluation. The gist was that my daughter should change lifestyle (sleep, hydration, diet) and hold her phone further away from her face (ignoring our indications that symptoms presented year-round when school-schedule was in place). She also made a snide comment about "Dr Google and AI diagnoses. The receptionists and Dr. should be aware of their areas of expertise and not take in business that is beyond the scope of their practice. We left very frustrated with our experience and have now booked an appt with a Dr. with the correct credentials, title, and testing capabilities. As for any future standard care, you can cross this office off our list of candidates. It seems, based on their ratings, that they do basic optometry very well, but they should know what is not in their wheelhouse too.

What a wonderful experience my fiance & I had. All the employees were exceptional & we were so…read morehappy with Dr Petrou. She took her time with us, answered all of our questions & set up a plan for our future eye health. We highly recommend them.

Made an appointment for an eye exam. Came in and was told I did not have an appointment…read more Receptionist said their program will accidentally not register some bookings. I was not able to be seen despite their mistake.

Dr. Frame and the entire staff are both efficient and professional, as well as being open and…read morewilling to address any questions and needs. This is the first time I've been there, and already I feel comfortable and committed to staying with them. Today I finished the process of cataract surgeries in both eyes over two months, which had begun with the above paragraph entry. I originally sought Dr. Frame because he was in Milwaukee Magazine's Best Milwaukee Doctors article, and I made the right decision. One of his colleagues even referred to him as "the magician" during an appointment. He's a man of few words, but it's not extra conversation I wanted from him. I was seeing 20/20 out of each eye the day after each surgery. Magic? Maybe, but more likely an elite skill level. Almost as important was the fact that the Milwaukee Eye Care staff is outstanding in every regard. All are welcoming, and all obviously know what they're doing at a high level. They're patient and thorough with answering questions. If a little something doesn't work right, they find a solution. The surgery center (not the Milwaukee Eye Care staff) had a scheduling glitch on the first surgery and Dr. Frame's staff handled my concerns with the utmost professionalism. They took as much time as I needed to get everything right, which was absolutely essential to me when someone was operating on my eyes. Jimmy in the department that makes lenses and sells frames even fit my new lenses to existing frames that I like, and then he adjusted the frames so they sat just right even though they've got some mileage on them. If you want the best eye care available, you'll get it at Milwaukee Eye Care in Bayside.

High prices exam good snd staff friendly. I got glasses jere but o ly…read more Because of the exam

Recently, I had to update my contacts and glasses. When passing by this storefront, I thought it…read moremight be too fancy for me. While it is a lovely store with a wide selection of stylish frames, the people who work there couldn't be nicer and down-to-earth. I was surprised that pricing of the frames are similar to many chain stores. So many styles, but luckily I had a great navigator to help find the perfect frame for me! I'm lucky my insurance covered almost half the cost of my new glasses, so cost was about what I expected. Thank you to Dr. Friehe and team for the wonderful customer service!

Personable. Explains everything well. Staff is experienced and friendly. Definitely feel like I'm…read morein good hands.

Dr. Yang is really friendly and explains eye diseases very well so I can understand them. He has…read morewonderful patient care. I think he has many awards and is one of the best glaucoma doctors in the area. I would definitely recommend him to anyone who needs eye help.

My wife's reading glasses lost a lens on a rainy Sunday morning. The technician put the lens back…read moreinto place, tightened the screws and cleaned the lenses. This took less than 5 minutes and saved the day! Would not even charge for her services. We are very grateful.

Visionworks in Mequon is phenomenal!! Mary, who's amazing, really worked with her staff who are so…read morehelpful and patient and truly care to help me find the best solution to fit all my needs for options regarding frames, lenses, etc. After consultation and my eye exam they found me a perfect pair and I get daily compliments! After yet another year of covid and feeling a bit blue it was so nice to be in a happy upbeat atmosphere where I felt welcomed!!! Thank you Visionworks! Thank you Mary and your awesome staff!