Terrible service. Terrible professionalism. Staff are not willing to help with insurance.read more

Great selection of frames. I ended up getting the eye exam at this location. The process was…read morethorough and the optometrist communicated well. I ended up getting my frames at the Mequon location because this one was closed on 12/30 (and I wanted to use my insurance) due to Omricon. While the frame selection was smaller at Mequon, the staff was very helpful and I found a pair. They delivered the glasses to this location. There was a mixup in the lab and they returned an empty frame so it took longer than it should have.

Personable. Explains everything well. Staff is experienced and friendly. Definitely feel like I'm…read morein good hands.

Dr. Yang is really friendly and explains eye diseases very well so I can understand them. He has…read morewonderful patient care. I think he has many awards and is one of the best glaucoma doctors in the area. I would definitely recommend him to anyone who needs eye help.

My family has been with Dr Walters for nearly 30 years! He and his staff are caring and…read moreprofessional and are willing to go the distance to help you get the best vision possible!

Overall a very bad experience and I'm thankful I've found quality care elsewhere. The reasons for…read moremy 1 star rating are as follows: Dr. Walters misdiagnosed me, is illegally withholding medical records, thinks 8 weeks is a legitimate time frame to return phone calls, and is overall very rude and unprofessional. It is my assumption he is withholding my medical records and the office notes because they are incomplete and substantiate my claim of a misdiagnosis. Not only is withholding my medical records a HIPAA violation, it's not representative of a legitimate medical practice. I have made several requests both verbally and in writing for my records AND THE NOTES. If my Medicare and HIPPA violation complaints don't get their attention, perhaps a subpoena will. Dr Walters claims his standard time frame of 8 weeks to return phone calls is completely reasonable. This is absolutely absurd. Not only have I worked at several reputable medical practices, but I often have to reach out to various medical practices regarding myself, children, and wife. I have yet to come across anywhere else that its not SOP to return phone calls within 24 hours on a business day. At most legitimate medical practices 24-48 hours is the standard. When I dared to very nicely bring these issues to Dr Walters attention, he told me that I should be nicer to people who have "carried" me. I asked him what he meant by this statement and he did not care to elaborate. These items I spoke to him in a completely flat and emotionless tone. I still don't know what he meant by "carried you" since he hasn't even done the bare minimum, yet the billing system seems to always be working just fine. Finally, the parking lot, waiting area, reception area, bathrooms, and diagnostic area, were ALL very dirty and unkept. I'm sure if you have simple needs for something like near or far sighted correction, and you are willing to put up with the above, then go ahead and take your chances. Otherwise if you have low vision I strongly recommend you avoid this place for your own health and safety.

For selection and service, Premier Vision is far and away the BEST!! My wife and I recently…read morepurchased two pairs of glasses each and couldn't be happier with the product lines. The sales staff is knowledgable and takes the time to suggest and provide the customer with specific styles that reflect use and fashion sense. In pariticular Jeremy H., on the sales staff, has an innate sense of just what styles will work best for you. We shop for frames regularly during travels to NYC, Miami and the LA area - for selection and service, Premier Vision tops our list! Bill T. and Carla W.

My family and I have been customers of Premier Vision, Fox Point, for several years and as such…read morehave had eye examinations and purchased glasses and contact lenses on several occasions. Everyone there is friendly as well as professional and knowledgeable. As with any business, sometimes "glitches" can occur. How the staff responds to these situations is what separates the superior business from the average or less-than-average. I also understand that you can't please everyone 100% of the time (especially those who may have overly high expectations). From my own recent experience, I can honestly say that the staff, doctor, manager, counter and sales personnel at Premier Vision of Fox Point truly believe in and practice top notch customer service. They cheerfully met my expectations in a more than timely manner. Get the best, you deserve it!

Dr.Hirsch is the worst. Every mistake that could happen ,did happen. He could care less. Now I'm…read moremonovision at age 68 and it's too hard to get used to. My glasses are more $$ than ever.

Complete Measurements Were Missing From The Exam. The staff…read morewas less than helpful when alerted that specific measurements we missing from my Grandmother's prescription. They, not so politely, suggested the 90-year-old come back to the office again. It's snowy and Covid-y, she does not make unnecessary trips for things she's already paid for and expected the first time, and we can't persuade her otherwise.

This is a high-quality group and setting. When you enter the hospital, you feel welcomed. There…read moreis an awesome volunteer Cyndi who makes cookies and chats with patients. No one wants to be at the hospital but they are sure doing a nice job making patients and family feel welcome :)

They are very professional for a busy office. They really try to keep on time. Eye injections are…read morealmost painless.

This office is extremely efficient and all office staff are courteous and conscientious. Dr. Shaw…read moremakes every effort to be on time and allows enough time with his patients.

Made an appointment for an eye exam. Came in and was told I did not have an appointment…read more Receptionist said their program will accidentally not register some bookings. I was not able to be seen despite their mistake.

Dr. Frame and the entire staff are both efficient and professional, as well as being open and…read morewilling to address any questions and needs. This is the first time I've been there, and already I feel comfortable and committed to staying with them. Today I finished the process of cataract surgeries in both eyes over two months, which had begun with the above paragraph entry. I originally sought Dr. Frame because he was in Milwaukee Magazine's Best Milwaukee Doctors article, and I made the right decision. One of his colleagues even referred to him as "the magician" during an appointment. He's a man of few words, but it's not extra conversation I wanted from him. I was seeing 20/20 out of each eye the day after each surgery. Magic? Maybe, but more likely an elite skill level. Almost as important was the fact that the Milwaukee Eye Care staff is outstanding in every regard. All are welcoming, and all obviously know what they're doing at a high level. They're patient and thorough with answering questions. If a little something doesn't work right, they find a solution. The surgery center (not the Milwaukee Eye Care staff) had a scheduling glitch on the first surgery and Dr. Frame's staff handled my concerns with the utmost professionalism. They took as much time as I needed to get everything right, which was absolutely essential to me when someone was operating on my eyes. Jimmy in the department that makes lenses and sells frames even fit my new lenses to existing frames that I like, and then he adjusted the frames so they sat just right even though they've got some mileage on them. If you want the best eye care available, you'll get it at Milwaukee Eye Care in Bayside.