Amazing service! With COVID precautions, the staff and myself wore a mask. I waited in my car until…read morethey texted me it was alright to come into the lobby. Everyone was very friendly and helpful. I looked around at frames until Dr. Katie Buchholz was ready to see me. She was great! Explained everything really well and went over my retina imaging with me in detail so I understood what I was looking at. After my exam, was finished the ladies up front helped get me fitted for my new frames, got my contacts delivery set up, and checked me out. They were helpful in explaining the breakdown of the costs and discounts as well. Highly recommend coming here!!

The worst customer service I've ever had. Twice I showed up for an appointment to adjust my…read moreprescription and was not even able to be seen. One time after 20 minutes I finally left since they knew I had another appointment and only had 20 minute window. Then I rescheduled and was told the doctor would be a half an hour late and after half an hour was told she wouldn't be in for another half hour. When I finally let them know how unhappy I was, they said the problem was both of ours??? The owner is the worst and blamed her intern, her doctor and me. Since I can't keep taking off work to not even be seen I asked for my money back . I was told I needed to continue to figure it out with them . In the mean time I still can't see !

I don't understand the bad reviews for this place because they have always been friendly and…read morehelpful. I was diagnosed with a cataract in my right eye in spring by the corner eye glass shop and I wound up having cataracts in both eyes and completely blind by fall in one eye. My Dr and surgeon was Breanna N Aldred who did my cataract surgery. Surgery was easy and it didn't take very long, the prep took more the time. To my fu#king amazement my eye went from totally blind to seeing perfectly the next day after surgery and I was told that this is the first day and it's still going to improve with the healing process. I have never had a surgery let alone an eye surgery so it was a little nerve wracking but it was very easy with an excellent result. I would definitely recommend Dr Breanna N Aldred.

I highly recommend Dr Moss. I have been a patient of his for nearly 15 years. He recently performed…read morecataract surgery on me results are spectacular. He is attentive, professional and has a great chair side manner. He's the best.

Date of visit: 1/25/2022…read more I've been seeing the eye doctors at the Grafton Eye Center within Costco for many years now. In my many visits, I have seen several of the doctors and have been pleased with all of them, I find them to be knowledgeable, thorough, friendly, and not pushy about upselling for services that I do not need. I always get a contact lens exam since I don't ever wear glasses and have always been pleased with the experience. They keep good records so I don't have to remember the last time I visited--they already know! In two years, when it's time for my next exam, I will be back to Grafton Eye Center.

After a 5 year hiatus, it was time to get my eyes checked so I made an appointment at the eye…read morecenter inside my nearby Costco. They apparently have 4 Optometrists so I didn't know exactly who would be examining me. Turns out I saw Dr Michelle Lewis. I found Dr Lewis engaging, personable, friendly and professional. She took plenty of time to answer my questions. I did not feel like I was "just another ho-hum patient". The eye center's staff were also very pleasant and friendly; always smiling and chatting. I won't wait another 5 years for my next appointment. I'll be back next year.

Terrible service. Terrible professionalism. Staff are not willing to help with insurance.read more

Great selection of frames. I ended up getting the eye exam at this location. The process was…read morethorough and the optometrist communicated well. I ended up getting my frames at the Mequon location because this one was closed on 12/30 (and I wanted to use my insurance) due to Omricon. While the frame selection was smaller at Mequon, the staff was very helpful and I found a pair. They delivered the glasses to this location. There was a mixup in the lab and they returned an empty frame so it took longer than it should have.

I had been going to Kind Optical, Dr. Merkle's place for a decade and I don't like change. But…read moretime marches on, Merkle sold her practice to Dr. Fan and she updated equipment, kept the same office staff (Danielle), and advanced screening tests have improved. If you think you're saving money by going to one of those corporate chain eyeglass places, you're not. How do you think they are so profitable? You want a one office private practice like this one, the optometrist cares more and has a personal stake in quality and accuracy. This place only sells high quality eyeglasses and contacts. Insurance covers this place just as well as the corporate chains, who spend part of their overpricing on bait and switch advertising. Adequate parking, nice bright and clean office, comfortable waiting area and right next to a good Indian restaurant.

414 Eyes is the only place I will go to! I know they are professional and get me in and out in a…read morereasonable amount of time, every single time! My contacts are perfect - finally!!!

I have seen Dr Solberg for years. Now he is affiliated with MyEyeDr. I have had the same insurance…read morefor the entire time I've seen him. I was disappointed that they were charging more than my deductible for certain things. I made them aware of my insurance deductible showed them my benefits and they still were charging me more. I have always paid upfront for my visit, which was extremely expensive this time. A few days ago I received a bill in the mail from them claiming I have to pay more. I will not be going back.

BILL: Item Description; " Exam Services" 245.00 (Charge Amount)…read more "Medical Diagnostics" 95.00 (Charge Amount) Total: 340.00 This is myeyedr. itemized bill (see above)" itemized " BUYER BEWARE

I wholeheartedly recommend this place over any other eye doctor. Dr. Koeck, and her staff, are the…read moredefinition of professionalism and are extremely knowledgeable about what they do and offer. I've done business with them via routine eye exam, ordering contacts, and most recently purchasing new glasses (after having the same pair for almost 9 years), which I absolutely love. Dr. Koeck is the most knowledgeable eye doctor I've ever met, educating and guiding me about proper eye care and health in a very friendly, appropriate manner without rushing our appointment, and I could tell that she is very passionate about what she does. Their frame selection is second to none, with Kelly and Holly ensuring that the frames you like are a good, functional fit for your face and eyes (as not all frames and faces are a good match). If you're concerned about going into a business due to Covid, I highly recommend calling ahead and voicing this to them as they will pull out all the stops to make you as comfortable and safe as possible. I can not recommend this place enough. Their prices are comparable to other places, but the level of care you will receive is top-notch. You won't regret paying a visit here for your eye care needs, promise

Dr. Koeck gave me a thorough exam and made sure I understood all parts of what she had to tell me,…read moreleaving me feeling confident in the care she provided. Theia is in a beautiful office that is a pleasure to visit, and my glasses are as stylish as they are effective. They're a pleasure to wear!

What a wonderful experience my fiance & I had. All the employees were exceptional & we were so…read morehappy with Dr Petrou. She took her time with us, answered all of our questions & set up a plan for our future eye health. We highly recommend them.

Very professional and comprehensive eye exam. Dr. Petrou is very personable and answered all my…read morequestions.