I am reluctant to complain in a public forum, however, there are times when airing a complaint falls under the heading of good consumerism.So with that in mind, think twice before patronizing Herslof Optical , W176 N9328 River Crest Drive, Menomonee Falls.
Recently, I purchased new eyeglasses through Herslof. They had generally poor online reviews, but I was sort of forced to use them. They were, in fact, the only area provider that would accept my vision insurance.
On my first visit, I was told that I'd come on a "doctor only" day, and that I'd have to come back another time if I wanted to look at frames. When I retuened on a non-doctor day, I was asked not to try on any frames, as they would have to be sanitized due to COVID-19 concerns.
On my third visit I asked to see frames with magnetic clip-on sunglasses. I was told Herslof didn't stock any such frames, but the manager said she'd ask the "warehouse" to send some for my approval. Nearly a month later, I was told the promised sample frames had finally arrived. Only one frame had an actual magnetic clip-on. The others were the cheap, spring loaded type, not much different from the $14.99 variety available at Walgreen's.
I wasn't all that enamored with the one magnetic pair the warehouse folks sent, but I ordered them anyway, as I urgently needed new glasses to replace my damaged pair. When my new glasses arrived from the lab, the manager just handed them to me, never offering to see if they fit, or make needed adjustments - and adjustments were needed.
After weeks of my glasses continually slipping down over my nose and the lenses of my clip-ons popping out of the frames seemingly at will, I went back to complain. The manager told very matter-of-factly, "Sorry, there's nothing we can do for you." She said I'd chosen poor quality frames, which are now discontinued. I asked why Herslof were selling poor-quality frames in the first place, and inquired the company had a satisfaction policy. She said she didn't think there was any warranty.
Google this outfit. They average 2.2 out of a possible four stars, and virtually every review references rude, unprofessional staff, unwillingness to help and complete lack of customer service. Many reviewers say Herslof is the worst optical dispensary they've ever encountered, and I'd have to agree!
I'd rather stumble around with a white cane than use Herslof again! read more