My family has been with Dr Walters for nearly 30 years! He and his staff are caring and…read moreprofessional and are willing to go the distance to help you get the best vision possible!

Overall a very bad experience and I'm thankful I've found quality care elsewhere. The reasons for…read moremy 1 star rating are as follows: Dr. Walters misdiagnosed me, is illegally withholding medical records, thinks 8 weeks is a legitimate time frame to return phone calls, and is overall very rude and unprofessional. It is my assumption he is withholding my medical records and the office notes because they are incomplete and substantiate my claim of a misdiagnosis. Not only is withholding my medical records a HIPAA violation, it's not representative of a legitimate medical practice. I have made several requests both verbally and in writing for my records AND THE NOTES. If my Medicare and HIPPA violation complaints don't get their attention, perhaps a subpoena will. Dr Walters claims his standard time frame of 8 weeks to return phone calls is completely reasonable. This is absolutely absurd. Not only have I worked at several reputable medical practices, but I often have to reach out to various medical practices regarding myself, children, and wife. I have yet to come across anywhere else that its not SOP to return phone calls within 24 hours on a business day. At most legitimate medical practices 24-48 hours is the standard. When I dared to very nicely bring these issues to Dr Walters attention, he told me that I should be nicer to people who have "carried" me. I asked him what he meant by this statement and he did not care to elaborate. These items I spoke to him in a completely flat and emotionless tone. I still don't know what he meant by "carried you" since he hasn't even done the bare minimum, yet the billing system seems to always be working just fine. Finally, the parking lot, waiting area, reception area, bathrooms, and diagnostic area, were ALL very dirty and unkept. I'm sure if you have simple needs for something like near or far sighted correction, and you are willing to put up with the above, then go ahead and take your chances. Otherwise if you have low vision I strongly recommend you avoid this place for your own health and safety.

Date of visit: 1/25/2022…read more I've been seeing the eye doctors at the Grafton Eye Center within Costco for many years now. In my many visits, I have seen several of the doctors and have been pleased with all of them, I find them to be knowledgeable, thorough, friendly, and not pushy about upselling for services that I do not need. I always get a contact lens exam since I don't ever wear glasses and have always been pleased with the experience. They keep good records so I don't have to remember the last time I visited--they already know! In two years, when it's time for my next exam, I will be back to Grafton Eye Center.

After a 5 year hiatus, it was time to get my eyes checked so I made an appointment at the eye…read morecenter inside my nearby Costco. They apparently have 4 Optometrists so I didn't know exactly who would be examining me. Turns out I saw Dr Michelle Lewis. I found Dr Lewis engaging, personable, friendly and professional. She took plenty of time to answer my questions. I did not feel like I was "just another ho-hum patient". The eye center's staff were also very pleasant and friendly; always smiling and chatting. I won't wait another 5 years for my next appointment. I'll be back next year.

I've been going her for years and Dr.'s Hansen and Bell run a great office…read more Their staff is always willing to work around my schedule for an appointment. I think their frame prices are fair and their selection is great. When I inquired about prescription sun glasses, they said that they are expensive so I should consider Maui Jim sunglasses with readers instead, to save a few bucks. (I didn't even know they existed). I can stop by the office when they are open and drop off my glasses (even if they are sometimes in pieces), and they are fixed (or put back together) in a jiffy. This is a great, local neighborhood business and I will continue to be a loyal patient!

My wife and I have been clients/patients here for decades, since it was Burleigh Vision Ctr…read more Outstanding care and service. The doctors are excellent and the staff is very professional in all respects. We've never been disappointed.

Terrible service. Terrible professionalism. Staff are not willing to help with insurance.read more

Great selection of frames. I ended up getting the eye exam at this location. The process was…read morethorough and the optometrist communicated well. I ended up getting my frames at the Mequon location because this one was closed on 12/30 (and I wanted to use my insurance) due to Omricon. While the frame selection was smaller at Mequon, the staff was very helpful and I found a pair. They delivered the glasses to this location. There was a mixup in the lab and they returned an empty frame so it took longer than it should have.

I have been going to Delafield vision since I was young. Dr. Johnson always provides exceptional…read moreservice and is more than willing to help. The front desk staff is always friendly and have always provided help when asked and I have always gotten my glasses quickly.

I have been here three times. The first time I just stopped because I felt there was something in…read moremy eye. Just a little irritation that wouldn't go away. I was not a patient. She looked and found an ingrown eye lash. Corrected the issue and didn't charge me. Since then, my husband and I have both gone for eye exams and glasses. Friendly service, normal type of eye exam. Standard pricing. We would recommend it.

The staff is very helpful. I purchased a pair of Outspoken frames and literally receive…read morecomplements on them everyday.

Dr McGuire is an amazing doctor who really ensures patients are satisfied. Highly knowledgeable in…read moreastigmatism and attention to close detail. Wouldn't go anywhere else.

My family has been going to Brookfield Vision for years and see both Dr. Tran and Dr. Varner…read more The doctors, office staff and all assistants are very knowledgeable, welcoming, and friendly. They have state of the art equipment (the digital photographs of our eyes are incredible!) and a large selection of eyeglass frames and contacts. I tell all my friends and family about Brookfield Vision. One of our family members had an eye emergency that could have led to a complete loss of vision. Dr. Varner worked her in, evaluated her and referred her on - he saved her vision. I have complete confidence and trust in their care. Amazing place!

What a wonderful experience! Brandi was so personable and kind. She made everything comfortable…read more Dr. Varner was thorough and did not rush. Made me feel like he had all the time in the world to get everything just right. Even the lovely lady that checked me out was friendly and easy.

Dr. Heather is one of the most caring medical professionals you will ever have the pleasure to…read moreknow. Thorough, friendly, caring.

I've been going here over 12 years and I'm still as pleased with them as I was in the beginning…read more My children, ranging from age 4 through 12 also go here and they love it too! I'm always spoken to and treated with the utmost respect and regardless of any problems I have with my glasses, they always find a prompt & appropriate solution. Also, they have never pushed me or my family into purchasing glasses or contacts that we didn't want or need like so many other optical shops around town. I highly recommend Eyesite Vision in New Berlin!