Dr. Liu is the friendliest eye doctor I've ever seen! She was very thorough and went out of her way…read moreto explain what she was doing. I felt like she was honest when she said I didn't need new glasses due to very minor prescription changes. Her staff also were great -- super patient and attentive. I didn't have to wait at all. This is one of the best experiences I've had for an eye checkup, and I would highly recommend this place!

If you're looking for quality frames, lenses, and exceptional support, I highly recommend Paris…read moreMiki USA. I'll definitely shop with them again!

Best experience in eye care I've had to date…read more I've never left a review for an eye place, but feel the need to do so for Lakemont to tell you you need to go here. The people are knowledgeable, friendly, and helpful. They made the eye exam and purchasing of new glasses easy and enjoyable. Dr. Sharon Cheriyan changed my prescription just slightly and it has made a world of a difference. For over 5 years not one of the doctors I've seen have been attentive enough to catch this. When I came out of the exam, someone had already picked over a dozen frames in the style I had been looking at. She picked so many great frames that I had a hard time choosing. I ultimately picked one I would not have grabbed myself, and I love it! They were also nice enough to ship in all the colors in the frame I wanted so that I could see them all before choosing.

By appointment with covid. Good service and friendly staff. They take VSP. The staff sanatizes…read moreany glasses you try on and if you want to try on without the mask you must take a mirror and try them outdoors.

The doctor and staff were AWESOME. Very patient with my wife and I as we asked a million…read morequestions. Doctor was very knowledgeable and took the time to ensure she got the correct measurements during our eye exams. My wife and I have different vision plans so it was amazing how they kept track of what was covered for my wife versus for me. Definitely would recommend them.

I had a 5pm appointment today and due to traffic arrived around 5:07pm. I did call to let them know…read moreI would be about 5 minutes late. I walked in and was told that I needed to reschedule because they close at 6pm. In reading the reviews, it looks like they have a few employees that don't care about customer service and just want to clock out exactly at 6pm. I've been receiving mail flyers about visionworks so I was excited to see a location near me. I did receive great customer service when I stopped by on Saturday. Both employees were super friendly and helpful. Helped answer all my questions. It had me looking forward to my appointment but what a huge disappointment this turned out to be. Beware! If you have a 5pm appointment and think you will be late, cancel your appointment so you don't get turned away. Won't be coming back anytime soon.

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

Took my daughter here and for the first time walked away feeling like I'd found a dr that was…read morewilling to help her. She's been saying for years she sees double vision quite often. All the other eye drs just dismissed her but dr lung was more than happy to spend extra time with her to get to the bottom of things. We will have to go back for more extensive testing but am very happy with them!!

I had a good experience with the front desk but not a good experience with the doctor (Brittany). I…read morehad a few questions and she seemed to have gotten irritated too quickly that after which I was hesitant to ask any more questions,

Can't recall if I've reviewed them or not. I went back in March. Wasn't pleased with my appt with…read morethe first dr. He gave me a rx for reading and distance even though I just asked him a question about my reading glasses. (I just needed an updated rx for distance and new glasses). I didn't like the reading/distance rx so a few days later I had them call my old dr in West Seattle and got them to mimic my old rx. This review is based on my most recent experience- not with the male dr. Dr Nguyen was professional, listened and explained what she was doing. Unlike the male dr (they're married and partnered in business), she didn't sway my answer. He asked, "1 or 2... 2 right??" She just asked the question and let me answer it. I asked questions and she explained in detail as well as explained WHY she had these answers. In laymen terms; not jargon. Frankly no one has taken that time before. Finally, the manager in the retail side was exemplary. In fact, retail has always been great. I've never had a complaint. They're careful to ensure all basis are covered and questions are answered. Clear in responses and no confusion. Manager is very kind and even though I had to come back to have my glasses rx changed (because of dr #1), she handled it as though I were a new customer. I admit, after my initial experience I wasn't convinced I'd come back but had to because I'd purchased 2 glasses (not cheap) here. But the second experience entirely was stellar. They were all lovely.

Great customer service. Turn around on glasses were timely. Fairly decent options for frames.read more

Staff was great very polite and service focused. Really winner was doc, answered all my questions,…read morehad great feedback on my prior laser eye surgery ( not conducted by them but still answered questions) very professional and felt more of a friendly vibe vs your standard appointment. Will be my eye doc moving forward

I've been seeing Dr. Ahn for my whole life, and he has always been the kindest and most…read moreprofessional doctor I've ever had. He takes the time and effort to explain things to me that I usually don't get at other opticals. Additionally, they always have a wide range of frames to chose from. I would highly recommend!!

Excellent staff Excellent Dr !!…read moreI was surprised by how thorough the clinic was with all the testing and reviews of the findings.

I went in to have an annual exam as part of my driver's license requirement. After going through…read moreall the tests, they refused to offer a prescription and said i was surgical and would not sign off on state driver's license form... While I respect keeping dangerous people off the road, they refused to offer a prescription to meet the requirements. After meeting with the surgical team, i was told a prescription would be fine as I did meet and pass the states requirement, but a prescription would be helpful for my vision until such time surgery is scheduled and repairs my vision. I then went back to Coal Creek Family Vision, scheduled an appointment for prescription the next day... They refused to see me at my scheduled time as they were reviewing my information. I was then told a different Doctor would be taking over... it has now been about a month and no communication from them, but they did bill me and my insurance... I would not recommend them and found the manner in which they handled a sensitive matter at a stressful time to be less than desirable.