My mom placed an online order for me and it arrived today. The package of cinnamon buns was broken and plastic stuck to some of the cinnamon buns. I messaged the company and was advised "...we can't be liable for items damaged in shipping, we do our best but it is not in our hands...". An offer for free shipping on our next order was offered. I don't choose the packaging for the product or how they ship it. My mom did pay the extra $9 for cold shipping. The whole box was packed like no one cared how it arrived. What I can choose is where we will spend our money and peace of mind is no longer on that list.
UPDATE: Nancy wrote back blaming UPS for this issue. She wrote, " ..I understand your frustration, but we sent the items out in perfect condition, the blame is on the carrier, so therefore you could file a claim with UPS. Small business' are not responsible for packages that are damaged by UPS and we would all go under if we took that responsibility on." I could accept that if the outside box had not arrived in perfect condition with no other items affected. This is an issue if the plastic packaging breaking because it gets too cold and shatters. Businesses tend to go under when they fail their customers and don't take responsibility for issues that are theirs. If you value your money, beware. read more