I am revising my original review of Mack's place. After my second trip- it's clear I will no longer be visiting this establishment. This is a fairly new business, but it's not much different than the place that occupied this location prior (Lakes Region House of Pizza- multiple health code violations- forced to close until remedied).
We came in on a Saturday night around 5:30pm. There were a fair amount of diners, the staff was moving around... Service was slow. We ordered drinks and then were ready to order our meals.
We ordered Mozzarella Sticks, the Corn and Shrimp Chowder, the Steamers Appetizer, A burger, and the Baked Lobster Dinner.
Mozzarella Sticks, and the Corn and Shrimp Chowder arrived first. The mozzarella sticks weren't hot, but the marinara sauce was PIPING! These were good, but typical frozen mozzarella sticks. Wasn't expecting much more. The Corn and Shrimp Chowder was tasty. I didn't have any shrimp, nor did I taste the essence of shrimp... the corn was good- and I liked the addition of some red peppers.
It took a while before our main course arrived, kids getting a little restless...
The server delivered our meals, we asked for Ketchup (not provided on the table??) and a refill of soda. The Baked Lobster dinner was okay... it's $20.99, and was only knuckle and claw. Here's a mystery for you... WHAT HAPPENED TO THE TAIL?? The restaurant advertises as having a state of the art lobster tank (but the waitress didn't know much about it other than it was fancy- and you can't see it from the restaurant...fishy) For $20.99 I expected that I would have a lobster... shelled and baked. The crab meat stuffing was soggy, I think they forgot to cook it in the wine and garlic like the menu stated. It came with Cole Slaw, a dinner roll (NO butter...) and a side of Sweet Potato Fries (which we had to pay extra for).
I will say the lobster tasted good. It wasn't dried out, or fishy tasting... it was fresh... I just wonder.. what happened to the tail??
Reminded waitress again that we wanted ketchup....
Next.. the Steamers. This was part of my 11 year old's meal. It's one of her favorite foods when she visits family in RI, but she isn't the best at shelling them, so it took a minute. She got the hang of it...but immediately said they didn't taste good. I tried one, and they were okay. I don't think they were super fresh.
The Burger... we ordered med-well, it came out med-rare at best. French fries were unimpressive. We decided to skip dessert.
Asked for a box for the burger (the dog would be happy), Server brought the check.. and had to remind her again for the box. Maybe she was too busy??
Overall, if I could offer any advice to a new restaurant owner- you don't have to reinvent the wheel, but in these times- be DIFFERENT. Make fresh food that doesn't come from a freezer or microwave, impress your customers. WOW them. There are 48129849 places to get mozzarella sticks with marinara, why should I eat them at your establishment? At least try and work on plating the food so it's visually appealing. read more