Aston was quick to respond to emails. After getting a better quote from him than the other places…read morehe came to us to build our son's new computer. He even let the kiddo sit sit in on it to learn. He was fast, friendly and did a great job. We highly recommend.

I had a great experience having Aaron build my PC back in 2021 -- so much so that I'm now a…read morereturning customer looking to have him put together my new, upgraded build. He was very professional and clearly knew what he was doing. Highly recommend seeking out his services if you're in the market for computer repair/building

Chris and his team are the most marvelous!…read more He has helped me with a variety of computer issues, from back-up, to webdesign, to repair, to listening to me when I just want to yell at my computer :) He's great, patient, and is an expert at what he does. I highly recommend him to anyone who'd like to keep their business running smoothly!

I took my personal laptop in to Metro PC works after getting a recommendation from my boss…read more Chris was super nice on the phone, said his shop guy George would take care of me. I spoke with George when i dropped the machine off. Told him what i wanted. Asked him about the hardware that they use, which was in line with my research. They did the MS 10 install and data migration, which was difficult because the old drive had a corrupt sector. George was able to work some magic and retrieve the data. He also tested everything, installed some free AV software that runs in the back ground without being resource hogs. I totally recommend Metro PC Works. I am particular about who i trust my machine with, and will definitely use these guys again. They are courteous, knowledgeable, trustworthy, and priced reasonably. They also did not try to over sell me. Quick and communicative about time and process. Thanks guys!

When our hard drive died we were kind of at a loss. It was the middle of a bad week ( fender…read morebender, My dad in hospital, handful of other crap). Was it dead or only mostly dead? Would we recover our stuff? Our pictures that we foolishly had not printed or backed up. Hubby searched on the web, I posted questions here. Hubby was pretty sure we needed a clean room to recover our data.Hubby knew this because it was making scary noises and he is a software guy. I just go with what he says, I'm a technically challenged social work type. I smile and nod or frown as needed. In a web search for Portland hard drive recovery hubby found Stentorian Data, a local outfit. Steven Lloyd came to our home, picked up the whole PC, took it with him, diagnosed the problem...indeed it was a physical drive failure that required clean room work, shipped it to a place in CA that does the clean room thing, and about a week later we had a new hard drive with all the data restored fully installed by Steve back into the PC. Everything back to us as it was, well better really. He brought it back to our home, too. The cost? Most was for the lab, Steve's labor costs were totally reasonable. He was efficient and professional and we are satisfied with the outcome. Whew. Disaster averted. Hubby would have been really hard to live with if the outcome had been otherwise, so I'm pretty darn relieved.

This started in August, and it's now January 26. At first Steve seemed like a real standup guy. But…read moremy drives gave him a huge challenge. He says he got all my files off but he can't restore my drive, so he was going to come over and just put my files on my computer. He cancelled the appointment where he was going to do this, then we were out of town for two weeks. When I came back, I called him to make another appointment, and he has not returned my numerous messages, on email, messaging, phone or otherwise. He has my two drives, and I have one of his with some of my files that I cannot open successfully (which is why we needed to redo all this. He was supposed to be bringing me the files in a format I could open. I want to return his drive to him, and get my two drives back. I finally went to his downtown office during business hours. He was not there. I called him from the office to let him know I am pursuing this. I just want a return call to see what's happening and to get my equipment back. I'll have to call the police to get him at his home, if I can find him. BTW, I left him very respectful messages, told him I wasn't angry, and begged him to call me. That was true then. Not so much now.

I got a call from Scott today. He seems like a great guy! It matters to me that he cares when they…read moreget a poor review. (1 star on Aug 10th) I believe that had we not already gone a different direction, he would've tried to make it right. To be fair: they did give us a loaner machine while they were trying to find the hard-to-find parts to repair it, but we struggled with it as well. I would have liked to have seen them act faster to resolve the situation, since our business depends so heavily on printing contracts, and do a better job at communicating when you are unable to meet estimated repair time frames. From the beginning, we struggled with this machine, and it was very disruptive to our business, causing employees, who were already dealing with higher than normal volumes, additional stress. 2 more stars for calling me to see what they could do differently next time.

We were having trouble with our old Savin copier; it had jammed badly, and we tried to follow the…read moreinstructions on the inside cover to get it unjammed. The instructions made absolutely no sense at all, so we called the company we'd done business with before. We got nowhere with them even after spending an hour of our valuable time on the phone with them. So I went online and saw the listing for Copy Machine Specialists which looked promising. This was on a Friday, and within five minutes we had an appointment for the following Monday. Wowzie! Scott was right on time, friendly and personable, and he really knows his machines. It took a bit of figuring things out, but Scott was able to get the problem solved. He didn't give up until he got the machine working properly again. He explained everything that he was doing and what the problem could be. He dusted out the lower part of our copier, and made sure the drum wasn't icky with stuff, too. I can't say enough about the quality of service that we received, and we're so happy that we chose to call Scott's company. Scott really knows his stuff, and we wouldn't hesitate to call him again should our copier need something else. His price was extremely reasonable, too. Thank you, Scott!! We're very grateful for the help you gave us as well as how quickly you got out here.

Caleb has been very helpful and fixed my laptop in record time. He even met with me to make sure I…read moreunderstood how everything was set up because he added an extra hard drive space in for me from my other older laptop. He even helped me out with a new ethernet cable when mine turned out to be busted. He really knows his stuff and I would recommend him to anyone who needed their computer fixed up in a hurry and at a decent price too.

I bought a monitor with a kvm in it. I sent Caleb the brand and model number. He totally come…read moreprepared with extra cables. Rewired the mess that I created in short order. I would highly recommend Caleb and will be using him again.

Awesome awesome Skyen... PC magicians for us non-techno business owners!…read more I initially contacted Skyen to step up my PC security since I am a small business owner working in a field that demands high security for documents/emails filled with non-public information. My area of expertise is for my business and not in computer software so Skyen came to my office to check out my current set-up and to discuss my options. Marc was wonderful.... patient, super knowledgeable and dedicated to finding the best solution for my needs at a price I could afford. Enter Jeff.... Amazing wonderful PC Wizard Jeff. He was the technician responsible for migrating my email to another safer platform on my PC, all done remotely. Can't believe how complicated the work was (given my email situation) but he did it all. And lucky me, Jeff took care of the work without me having to stick around (read that: I got to go to my jobs [read that: earn money] without having to stick around the office). And once the migration was done, Jeff patiently showed me how to navigate my new email system. There were a few follow-up tweaks that he took care of too. Can't say enough great things about the work that was done or how I was treated. REALLY REALLY appreciate the service! And now I am in total compliance with my industry requirements. Thank you Skyen!

With the exception of Jeff - The Worst and most unprofessional group of IT people I've ever seen or…read morehad supposedly "provide" IT services. I'd recommend that you to totally steer of the entire organization regardless of what City or State there operating in today. You don't have to look farther then how they've treated their past customers.

In our business we have had Gabi come out several times at least over the last five years and one…read morefor one we get great service and great solutions for the issues we were having at the time. One time he installed a solid state drive on my laptop and it ran like lightning. Then, years later when I bought a new computer it didn't have a solid state drive and it was driving me crazy. Gabi installed another solid state drive and I have been enjoying it ever since. The whole process was seamless both times. Another time I was helping my mom in another state and my computer was totally dead. I couldn't start it or get it to do anything at all. I called Gabi and we tried a few solutions to no avail and then he recalled a possible solution that he had never had to use and it worked like a charm! I was up and running once again!! : ) Gabi is a very personable guy that takes pride in his work and always finds great solutions! I recommend him to anyone who needs a professional IT guy / computer repair.

Amazing IT support for the small business I work for! Always prompt, courteous and efficient!…read more Nathaniel has helped our office manage our IT systems for over 3 years and we couldn't live without his support! Perfect solution for small to medium sized business needs that does not need or want to have IT on staff but still needs the support. I fully recommend Direct Tech Solutions for all of your IT needs!

Excellent fast and friendly and affordable service! The owner is extremely knowledgable and a very…read morepatient teacher. We solved my problem over the phone in a very short time. I highly recommend!

VERY disappointed. I sent Christian my laptop last December (1yr ago) to have him clean up my hard…read moredrive. I provided him my business laptop with all of my important documents and included my 2010 Microsoft Office Suite that I paid over $100 for at Costco. Everything seemed promising with the situation until I got my laptop back. Apparently, some rare situation occurred while "scrubbing" the computer that wiped everything from my computer. All of my marketing material, invoices templates, financials and clients receipts. I was obviously upset by the situation, but also was also tried to be understanding knowing that *#$% does happen. The worst part was the way Christian handled his big mistake. He also said he would come over to help try and recover the lost documents. He NEVER came back to help despite reaching out to him about it on multiple occasions. Then, I had to contact him to negotiate down the price and still wound up paying $300 somehow. I am pretty sure I could have cleaned everything off in no time flat with no technical experience and could have properly had my serviced for less. I had to spend countless hours re-creating the lost documents as result. It made it even more challenging since I was stuck using the limited Open Office version during the process since Christian wiped off my Office suite from my computer. Christian promised to replace the lost Microsoft Office copy. After much time, he finally sent over a Office version via email (didn't bother trying to meet up in-person to install) and the copy turned out to be invalid. I then followed up with him on multiple occasions to try and get another copy and never heard anything in response. I am STILL with out a replacement copy of Office and am still awaiting a response on how this will be fixed. Overall, very poor customer service, charged for destroying my documents, and showed little to no remorse through his inaction's following the mistake. I do NOT recommend.