I have used this company for 10years and have been beyond satisfied even referred them to numerous neighbors. This past month however is was completely disappointed. i scheduled service with (what sounded like a new/inexperienced) secretary. I received a follow up call being informed my Saturday appointment would have to be rescheduled (no one working) Time was of the essence and she was able to reschedule for the following Thursday. Well that Thursday came and my hour window had passed. I called to enquire about delay and was shocked to be told/asked "No one called you?" to which i replied "no" She said the truck was broke..... i was livid !! My septic tank needed service, I took the day off and that was all she could say. I asked for a call back from the owner Manuel and i am still waiting....... To have done service with a company for so long and be treated this way is unacceptable read more

The Paul Roberts Company, have serviced many homes in the Altadena area before and after the fires. They show up and provide quality cleaning and knowledgeable service every time. Thanks read more

Called them for septic service. Scheduling a time and date was easy and quick. The team kept me informed of their scheduled arrival time. The guys worked efficiently and were done in under an hour, from set up to pumping to equipment breakdown. They completed the work I requested with no issues and the price was very reasonable. read more

Good company with experienced and knowledgeable service personnel. We've used them for years. Prices are reasonable.

For the price I paid this company, I could have had my septic repaired and inspected with another reputable company. Do not get inspections from them. They're only a pumping company. No hydro jetting, digging, repairs. They will rob you and sell new septic system only because they don't have the tools to repair, or the knowledge to inspect. read more

On time professional, friendly and efficient. I called in the afternoon and they were here by 8 am the next day even without emergency or rush request. They charge by how much they pump out as long as you know where your clean out and tanks are. I highly recommend these guys. read more

Fast, thorough and very professional. This company had all the equipment to analyze the job and they knew exactly what it would take to complete the job with certification. When they finished the yard looked almost better than before. I would definitely recommend them to anyone. read more

Our septic system was interrupted and our tank was full of water. They came to drain it. Jose and the the other guy went above and beyond to help diagnose the problem. Thank you so much! Happy customer here. read more

Paul Roberts - Septic Services Near Me

Called first thing in the morning and Manuel was able to get a crew out to pump out our septic tank within 90 minutes of calling, the two guys that showed up where very knowledgeable and helpful in explaining things to me since I'm a newbie to septic tank systems. Overall I was very pleased with the service and would recommend them if you need septic service. read more

I had these guys come clean out my septic system on a Saturday at the beginning of the corona virus shutdown, and they were friendly, thorough, and fairly-priced. Dude cut some bits of tree root that were blocking a part of my septic pipe (above and beyond simple pumping service). Would recommend. read more

This company was Johnny on the spot ! They came out did what was needed and we were so happy it was all done in one trip. Would definitely use them again and recommend anyone else looking for good septic service. read more

I had Paul Roberts come out to empty my Cess pool. Raul was amazing. Very nice, professional and knowledgeable. They came out in the rain and were very thorough. The job was clean and complete. They were very honest and patient with all my questions. I highly recommend them for your septic needs! read more

The previous owners of our house used Paul Roberts to clean our septic tank, so they were the first ones we called. I initially called 2 months earlier and a lady told me the cost was around $250 - $350 (mid-range for this type of work) depending how many gallons of sludge they pump out of the tank. This was my first experience with a septic tank, so I have no idea how much they would pump out. However, nothing seemed urgent so we decided to wait. Last Sunday, I realized that I should once again inquire about getting the septic tank pumped, since I knew it was better to be safe than sorry. I called and left a message Sunday evening and Manny called me back Monday morning. He said he had an immediate availability since someone cancelled. I asked about an estimate and he stated he would check if he already had a record of our house. Manny told me the previous owners paid $380 since we had a large septic tank. He then stated it would now cost $390, since every year the price would increase $10 in July due to increased county fees to dump the sewage. This sounded high so I asked Manny when was the last time our septic tank was pumped. He stated it was in Jan 2016, over 2 1/2 years ago. He recommends septic tanks be pumped every 2 years, so we were past due. He said his crew could be over to our house in 40 mins and it would take about 40 mins to pump our tank. Since I didn't know much about septic tanks, and Paul Roberts already had a record of our house on file from the previous owners, I agreed to his price and he sent a crew out. I must admit his crew did arrive timely, however they only spent 15-20 mins pumping out sludge. I called Manny again and asked why his crew finished so quickly. He then stated that he "didn't want to offend me" and asked me how many "official" bedrooms our house had on county records. I stated it has always been 3 bedrooms. I didn't know why he asked this question until I researched this myself later. The size of septic tanks are usually based on how many bedrooms a home is originally built with. Even Manny was surprised by how "little" sludge his crew had to pump out of our septic tanks. However, even with knowing how little sludge his crew pumped out, Manny still charged me the original quoted estimate based on what the "previous owners paid", instead of "per gallon" from what I was originally told by a Paul Roberts representative 2 months ago. So I think we overpaid using Paul Roberts to pump our septic tank and I felt like we were misled by Manny in thinking we had a larger septic tank based on what the previous owners "supposedly paid". We also didn't need to have our septic tank pumped "every two years", but that was more our fault in not knowing our usage. However, Manny did state that we were "overdue". I understand this is a recommendation, but I was hoping for some more honesty, especially after finishing the "small" job. read more

The crew was able to come out within 48 hours. They also provided helpful suggestions for maintenance. They were efficient and pleasant to work with. read more

We have used Paul Roberts for over 25 years, we just had our system pumped and Manny was very friendly as always, helpful and highly responsive. His guys did a great job and were very nice and helpful. We have always thought that they are fairly priced and do a great job! read more

Absolutely abmismal service. From the initial call to request service to the owner calling me a weasel this is one of the most unprofessionally run companies I have ever come across. I needed my tank pumped, but since it is my first time doing so in a new house I did not know exactly where it was. I have a clear out pipe that runs to the tank, but they claimed I could not use that. When I rang the company and was speaking to the secretary I heard someone clammoring in the background, she interacted with this other person, interupting me until they were done their interaction. Fine. I needed this done. Set up a time and they arrived accordingly. The men then tried to find the tank, but said they needed a camera to do so and that this would cost $275, for the camera alone, not including pumping. No thanks. Then they tried to get $60 from me for a "service charge." What service? The man got his boss on the phone. I told him I was not made aware of any such charge at the time I made the appointment, and would have never agreed to the consult under those circumstances, and that unfortunately his employee made a mistake not letting me know. This is where he says, "Ok, so you're trying to weasel out of the payment." Before I could answer he is rapidly going, "Hello! Hello!" I kid you not, one second later. Taken aback, I told him I felt he was being rude, and impatient, and I simply did not think it was fair to pay for something of which I had no knowledge. "Fine. We'll put you on the 'no-fly' list." A final attempted "threat" to a potential customer?! This isn't TSA here, this is SEPTIC MANAGEMENT. No-fly list. ha. I'm still shocked at how a local business could conduct their affairs this way. Hopefully no one else gets this treatment, but I could not advise you to stay away any more. read more

Made an appointment to come on Sat between 11 and 12 to pump out our septic tank. They said they will only come on Sat if I pay cash. I said ok but I wanted a receipt. They said ok. So we arranged our Saturday around this appointment, opened the septic area for access, and waited. Tick....tock.... tick....tock....no show, no call, nothing. So after 1pm, I called them to say I will never do business with them again as this is very unprofessional. BTW, they pumped our septic tack in the past so we were existing customers. The guy was a tad annoying back then but at least he showed up. It seems things have really gone downhill since 5 years ago. I do not recommend this place at all. There's another septic service in Sun Valley that sounded very professional on the phone and they service our area...I am going to try them next and will write review on them. read more

Manny was very professional and forthcoming in his efforts. We had a septic tank that need be found and pumped. Manny and his crew did a great, clean job. Will def call them again for their services and getting the septic pumped! read more

I set up an appointment and it was a no show. I'll called and the owner answered. I asked why they hadn't shown up and he told me that the secretary called the day before and no one answered the phone, so they didn't show up. I checked the phone records and no one had called. The owner assured me that someone would come on Tuesday (3 days later). I called on Monday to make sure someone would come and the owner once again assured me that they would be there. Unfortunately, no one showed up again. I called and was told that they already came. I called home and was told no one came. It's too bad they have been coming to my home for the last twenty years and now I am forced to go elsewhere. read more

Perfect service ! Couldn't ask for a better company, i don't know why people bitch about this company or the service, the workers and the boss are extremely nice and know how to get the job done, I highly recommend them for you ! read more

This week I had two properties serviced. The owner, Manny was upfront about the service charges and completely professional. One of the systems did require a camera, as the property had not been serviced since my purchase 5 years ago and I did not know where the tank was. They promptly found the tank and got the job done in an efficient manner. read more

We needed our septic tank pumped after a year and a half with this company. Our previous services were satisfactory but this one was very unprofessional. In fact this is one of the most unprofessionally run companies I have ever come across. First, they were about two hours late and did not bring the their truck. From the begining they had bad attitute problem especially one of the technicians was very rude to me and accused me that I had a bad credit from a service conducted in 2001. I told him I purchased and moved in to this house in 2005. But he kept saying that we have a bad credit with them although we never received their services prior to 2006. After that they asked me where the cap for the septic tank was. But I did not remember precise location but only an approximate location (within a foot or so) of the cap for the tank since the company had it on their record from previous visits. When I explained this to them they said that the person serviced our home previously has died and there is now no record and it is now my responsibility to know where the location of the cap is. And they continued to lecture me and told me that they don't want to waste their time searching where the cap is although I told them its approximate location within a foot or so. They wanted to charge me $275 for a camera to determine location of the cap and they do it 3 days later. Once they determine that they were going to come out a week later to pump it out. At this point I had enough of their unprofessional, rude behavior and told them i didnot need his services. read more

HORRIBLE! Attempted to schedule my septic to be pump over the past three weeks. False promises of scheduling. No return calls from my messages. Finally, today I asked him if he really didn't want the business? His response: Actually, no I am so busy just call someone else!!!!!!!!!! Don't waste your time and money on this guy! read more

If you need septic service or to connect to the public sewer in Altadena, I would not hesitate to recommend Paul Roberts Co. Manny and his crew know their work and completed the job on schedule and budget. Their work is good and the price fair. Most of all, Manny did just what he said he would do- no nonsense or games. read more