Service department is unreachable either by telephone or chat. You can only leave a message and the call is never returned.

Bought a new suv and was told free oil changes for 3 years or 36,000 miles. Went today and they said it was only a total of 4 and that should have lasted. Tire rotation is only free after the 4 if you buy tires from them...I did they came with the car. AVOID! read more

Want a good honest no pressure person to deal with---ask for Conner. It was a pleasant experience for once.

Terrible customer service. My son in law's 2018 Santa Fe is consuming 2 quarts of oil every 800 miles. We sent an email to Ms. York in the service department 2/1/24 and she has not responded. Today we filed a complaint with Hyundai USA noting that Patterson Hyundai is trying to force us to purchase a $700 "combustion chamber cleaning" prior to providing warranty repairs, which is an unnecessary service that will NOT fix the oil consumption. We sent pictures of 3 spark plugs which were completely saturated with oil. We also sent pictures of the undercarriage to note that there are no leaks in and around the engine. Hyundai USA agreed that we did NOT need the combustion chamber cleaning service to have Patterson provide warranty service repairs for oil consumption. I have tried to reach out to the service manager via emails, chats, texts and phone calls only to be ignored for the past several weeks. Here's a quote from their web site; "We are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence." I wish this were true. With Hyundai USA is now involved so maybe we will get the vehicle fixed!? To be continued. read more

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I bought a 2021 Hyundai from Patterson with warranty. The car began to shake as I was driving in June. It was "fixed". In July driving the car and the car alerts that the battery is being depleted and to stop the car. I was in the middle of traffic. In August car began to shake while driving and returned to the dealership to fix. After the second time I took the car to the shop in August, I found out they never fixed the car in June. Read the service records. In October Hyundai refused to fix a part on the vehicle. Sent a letter to corporate and Hyundai USA. Hyundai USA called one time at the beginning of October. Patterson has yet to call despite me leaving the car at the dealership. I never went to the used car lot. I was intending to buy a 2023. I only bought the car after being assured the warranties would be the same and that there where no mechanical defects. I am now in the process of filing a complaint with the txdmv.gov. In addition, I am filing a complaint with the better business bureau. Do not buy a car from here. The customer service is awful, after purchase. In addition, I just read a post on next door about Patterson Hyundai not fulfilling warranty items. read more

So surprised to see such low ratings. I had an AWESOME experience purchasing my vehicle from Patterson. Worked with Conan who was incredible. Even the financing was straightforward. And to be honest, I was dreading purchasing from a dealership due to past experiences but it was actually very pleasant. Everyone was personable and professional. No one was pushy or unethical. Highly recommend! read more

Techs are awesome. Just need to get more equipment for repairs in a timely matter. Instead of 2 months. Like i said. Techs were awesome...

I have make 3 calls over a 2 week perios. I have left both messages with a peron and left vm. Still no one has returned my calls. The last call I made was Monday 8/15 so I won't bother them with my business. Does anyone know where else to take a Hyundai in Tyler? read more

The best Hyundai dealership and the best dealership in general that I've ever had the pleasure of dealing with in all aspects. John Kapeluck was a very friendly, personable, straightforward, and professional sales person. He did not pressure me into anything. I drove 6 hours each way to get this car. He did not make any promises on the trade in value of my car as it was sight unseen, but he did the best he could virtually and over the phone. I was not hassled, harassed, belittled, chased, or insulted. This was such a pleasant and enjoyable experience. Even the GSM, Steven, was incredibly wonderful, talking to me about his Sonata N-Line that he purchased as well. Nobody tried to upsell me. This is your basic small town dealer and they do business the traditional way, by word of mouth, reputation, and honorable sales. If I didn't live 6 hours away I would obviously drive back here for all of my maintenance and services. read more

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Chris/Kirk responded with surprise. And they said to let them know if there was anything they could do in the future. This is an example, to me, of a business that doesn't intend anything in the way of correction. Many companies do this on Yelp to appear responsive but go no further. If the response was sincere they could ask the other service advisors to take a guess who the person is whose behavior is in question. read more

Had the most horrific experience with Donnie Wilson the Sales Manager of all people. It was my sons first experience in purchasing a vehicle and this man quickly made it a bad one. Left there and went to Jack O'Diamonds had a better experience which ended with my son driving off in his new car. I will never purchase from Patterson and will spread the word. read more

Is there a negative star I can select? OMG, what a sh!t show. First time a software update took 2 weeks. Second time, another software update, 2 weeks. Third time, a recall for a fuel filter and recall for paint chipping. I was told 10 days and they can work both problems at the same time. Update was then adjusted to 20 days, then at the 20 day mark updated to 30days total. Meanwhile I'm driving a rental car and coordinating my commutes, work and the hour drive to the dealership. Then they tried to charge me for the recalls! Then they tried to double charge me. my original bill went from $2k+ to $500. When i finally went to pick up the car and called ahead to verify it was ready, it wasn't ready when i showed up and said i still had 2 more days. I talked to the service Manager Ben and he apologized and explained he was new to the company still. I then pointed out to him the information flow isn't happening and this is his area to fix. He knocked $100 off and I had to pick up my car the next day. After driving it to and from work for 3 days only, my car was running very rough with the check engine light on. I text Ben directly and he said bring it in and set me up. So they said it was the #4 cylinder and needed to get in there to fix it and if they were going into the engine they should also replace the ignition coils. Then gave me a quote for $750+ when the engine was running perfectly before. Almost makes me wonder if they sabotaged my car. What a POS place, research Terrell, TX Hyundai if you have to go to a dealership. Their reviews and customer service is much better. BTW, took my car to the local mechanic and he just trouble shot the problem and changed the spark plugs plus more work and it runs perfectly now for half that price$$$. read more

They'll take advantage of anyone just to get business. They charged me $140 for a diagnostic when I was the one who told them what was wrong with the car. To change 4 rotors and breaks, they wanted to charge me $1,668. Told them tbats too expensive. The guy said no one else can work on them because of a part they need. And to change a light meant taking the while bumper off. Another mechanic charged me $450 and checked the light in front of me. Didn't have to take anything off. Vw are a bunch of LIARS. read more

Horrible experience with Patterson Hyundai. Took our car in for an oil change, a tail light replacement, and some recall work. Was given a quote with 15 different things which included an A/C compressor replacement. This quote gave us a $2,000 price estimate. We were told that we should just "buy a new car". I'm sure they tell many people this. The car is in great condition and there is no need to buy a new one. They charged us the ridiculous $140 quote fee and $40 more than what an oil change should cost. I took the car to a shop in Lindale. They ran tests on the car and notified us that there was absolutely nothing wrong with the A/C. They also notified us that the tech, Anthony, at Hyundai is notorious for giving unreliable quotes. On top of the horrible estimates, we never received a call from Patterson saying that our car was ready and after four days of waiting I went up there to ask what was taking so long because an oil change, an air bag, and taillight replacement should not take 2 hours. They said the car was ready, but I guess they didn't feel the need to notify us. After this horrible experience we received an email asking for a review of our experience and I notified them of everything that happened. It has been a month since then and we have not heard anything since. This will be the last time we will send our vehicles in for work at Patterson and I will also never purchase a vehicle from them again. read more

We returned our Sonata for a recall and it has been almost 2 weeks and I have received no response from anyone at Patterson. I have called for the 3rd time and as of today they still haven't even looked at the car. I'm without a car and I am getting NO help from their service department. Sonya is who is "helping" us and absolutely nothing is happening. I love Hyundai but Patterson's service department is the worst service I've ever had. read more

Collin was super awesome getting us into our new vehicle! He was honest, polite, and we wouldn't choose anyone else to buy a vehicle from! Tanner was very helpful as well! We had a great experience and their inventory and options were wonderful! read more

The service at this place is absolutely terrible. Ive been up here four different times and each time they've had another reason as to why they didn't have my speaker for me. And once i was finally able to get it replaced it took two hours to replace one speaker while there was hardly anyone else there. read more

I'm a big car guy, if all my money goes somewhere it's cars. I've done business in a lot of terrible dealerships just to get the car I want. Patterson Hyundai had a Veloster N that had the performance package on it in the blue color that I wanted. I went to visit them on a Monday to talk about the car and financing options. I ended up leaving about 2 hours later because they had some things to do that they didn't need me for but I couldn't come back until that Friday. They never requested a deposit from me or anything and they held the car even though someone else came in and tried offer more money for it, they were honest with me and completely transparent. They also took the time to break everything that I really needed to know down for me without my even asking and on Friday I was in and out with my brand new car in 2 hours. I've never had a dealership experience like this one and I will definitely be back read more