Buyer Beware!! Service update (Tee W.)…read more I am extremely disappointed with the service I received from StarTech. Several years ago, I invested nearly $8K in a home security system and home theater installation. Recently, with a business trip coming up in two weeks, I discovered my security cameras were offline...a recurring issue since installation. Although I've always been willing to pay their $100-$150 service fee to get their cameras back working, this time the experience was unacceptable. The representative I spoke with was not only rude but extremely unprofessional, repeatedly lying about submitting my "urgent" service request. Despite following up for three days straight, I received no response. She even went so far as to hang up on me after I introduced myself, only to avoid answering when I immediately called back. Her behavior was erratic and unacceptable, so I asked her to have the owner return my call. I finally received a call back from the owner, Eric, who accused me of being rude to his staff and refused to service the cameras he had installed. Instead of acknowledging my years of business with them as an easy going, paying customer, he dismissed me outright and told me to find someone else. As a result, I was forced to leave my home unsecured for weeks until I was able to find a new technician who installed a more reliable system that hasn't had a single issue since. I regret trusting Eric and his team to handle the job. I strongly caution anyone considering this company. They will happily take your money, but they do not value their customers or stand behind their equipment or work.

Very high level of quality and technical knowledge - the main installer Eric has been doing this…read morefor decades and is a whiz at alarm systems. All at a reasonable price with excellent customer service. Local family business.

I had Ace come to my home a couple of months ago to re-key two doorknobs. After they left, one of…read morethe doorknobs would catch occasionally and not open even though it wasn't locked. I lived with it for a while as it would open after jiggling it a little. Recently, it got worse, so I called Ace to come and look at it. When the tech got here, he said they "don't fix that" but he could replace it the doorknob. He was here for maybe a half hour total and installed a new $40 doorknob. I was charged $307 dollars. Apparently, I was charged $90 just for the guy to drive here and $175/hr (one our minimum). I found this to be absolutely outrageous, especially given the fact that I didn't have a problem until Ace re-keyed my locks. I will never use them again and I strongly suggest that you don't either. It's no wonder people can't afford to live when business screw people like this. Disgusting.

This locksmith is SUPER, their keys always fit whatever I am trying to duplicate. They are most…read morehelpful, I live in Boston and don't mind traveling out to Norwood to have them complete my work. I have bought small safe's from them, they are so helpful and I would not go anywhere else for keys or any item they carry. They are the best, you can't beat perfection! The owner is pleasant and the folks that work there are happy to help with your questions. They are great! Lucinda M. De Patto, Roslindale (Boston) This outfit is a 10 PLUS!

Would give Protection1 (formerly ADT security Services) zero stars ! Protection 1 bought ADT &…read morewhen I put my home alarm system out for bid they failed miserably. Sent wrong sales rep to quote my job, job fell through the cracks, failed to LISTEN to my needs & quoted services i did not want or need. Failed to meet construction timeline. Then BILLED me & sent my acct to collections!!! ( after allowing me to put the account on hold during construction phase... BUT when they realized i was moving it another carrier they billed me for total amount. i tried painfully to speak to them & was placed on hold & sent to numerous departments. Seems like they WERE NOT READY 4 this merger/ buyout of ADT. Consumer abuse.

I have there system for few years.I pay for my faulty system after so many times tech.came to fix…read moreit.After he problem still there.Finally I call today to cancel my two account.They send me email to confirm to cancel it and also they want to charge me$552.00 .I want my money back for my system which never works properly.They told they are not going to give me money back.

Fast service, professional and great pricing. Answered questions I had and gave solid…read morerecommendations. I would work with them again.

From the owner: At LeWins LLC we offer Modern Smart Home Systems for Your Security, Lighting, Climate Control, and…read moreAutomation. Imagine a home that takes care of you: automatically adjusting the lighting, climate, and security, while seamlessly integrating multimedia and household automation. This is not a fantasy – it is reality with modern smart home systems. Our company offers comprehensive solutions to automate your home, making it safer, more efficient, and more convenient. What is a Smart Home? A smart home is a system of interconnected devices that can be centrally or remotely controlled via smartphone, tablet, or voice commands. It integrates cutting-edge technology to give you maximum control over your living space. Core Smart Home Systems provide seamless automation and integration for lighting, security, climate control, and entertainment, enhancing convenience and energy efficiency. With intuitive controls and AI-driven features, these systems adapt to user preferences, ensuring a personalized and secure smart home experience.

I was told on the phone by ADT that my equipment would be free. I told them how many doors and…read morewindows we have and that we need a motion detector too. I assumed the monitored fire and smoke alarm may cost something because they would not tell me how much it costs on the phone. I set up for the technician to come out. He informed me that the equipment was not free like I was told. It would be just over 2,500 dollars and that was after I was given a 600-dollar credit. So, in total my system would cost a bit over 3,100-dollars. I asked for another option and after trimming back the system that he designed it came to around 1,000-dollars. I am so happy that I had the foresight to not sign the contract before the technician came out or I would be stuck with a huge bill that I was not expecting. My advice would be to get a clear and detailed list of what will be installed and how much it will be before signing any contract with ADT.

I signed up for yelp just to leave this review. It is better to have your house robbed then to sign…read moreup to be robbed by ADT. Do not sign a contract with ADT just buy the ADT sign off of amazon, you're better off. They will not let you unsubscribe and just keep charging your account. I had to cancel my subscription 4 separate times and the best part was I just got billed again last month for an "operation fee". The best service I received from this company was after I contacted the BBB. For you and anyone you love DO NOT GET ADT.

Bought Lojack with early warning + Protection plus 5000. Total spend $1284.63…read more Waste of money!!!! The early warning system is not working!!!! Called them, they said change the battery, changed it... still no working, than they sent me new keys and still nothing!!!!! After calling back and force, I asked them to refund me money, they refused said if I want my money back I will not get it from them, that I have to speak with dealership where I bought it.

LoJack - called yesterday to confirm I did not activate LO/JACK. The guy was so rude... Lied also…read moreto me!! Dealership placed LO/JACK prior to me buying the truck. Dealership can pay for it! Lo/jack guy lied and said I had to pay for it! SO RUDE!! POOR CUSTOMER SERVICE...

Fast and quality service! Jesus made it easy to setup an appointment and was on-site on-time and…read moreready to go. He fixed my outlet issue quickly and was a breeze to coordinate with on billing. Good value for the expertise!

What a great experience I had with JMF electrical. I had some power and wiring issues at my house…read more A quick call, great conversation and I felt very comfortable with Jesus and his knowledge. His prices were reasonable, he made me a priority and the work was done right and quickly. I would absolutely recommend JMF electrical