We highly recommend Boston Motor Sports -- particularly Christian Benoit in Sales and Sales Manager…read moreSteve Sousa.
We recently had an unusual -- but finally very satisfying -- experience purchasing a car there.
In May we saw a like-new low-mileage late model car there that we liked, and on May 30 I signed an agreement to purchase it. They said that they were awaiting the title for it, since it was a trade-in, and expected it momentarily.
Unfortunately, "momentarily" turned into several weeks. Every couple of days we and they spoke or emailed, only to find that the title still had not arrived.
We were all understandably frustrated with the delay. Eventually Steve found that the loan payoff for the previous owner had not been handled correctly, and the bank (in another state) would not release the title until the issue was resolved. Correcting this extended the wait even further.
Finally, the title arrived, and we came in on July 17 to complete the purchase, register the car and get its plates. Everything went smoothly until they tried to process the registration, at which point the Massachusetts Registry of Motor Vehicles/RMV system was down. It was a Friday (and Massachusetts), so it remained down for the rest of the day.
Rather than leave us stuck, they arranged for us to take the car with a dealer plate and return once the RMV system was working. It was back up on Monday, and we were then able to complete the registration and get our plates.
There were several more loose ends. The car lacked floor mats, so they ordered them; they arrived in August. The owner's manual was in French, so they ordered one in English; it just arrived. The second key needed to be reprogrammed; they took care of it.
Christian and Steve handled the entire ordeal well. They were always responsive, appreciative of our patience, and good-humored about a series of problems that were largely outside their control. Most importantly, they took responsibility for getting every issue resolved rather than passing along any problem, regardless how small, to us. They and Rashka even went through the many obscure controls with us and paired one of our phones with the car's Bluetooth.
By the end, they had taken care of the title, registration, plates, floor mats, owner's manual in English, and second key.
Buying a car shouldn't normally be this complicated, but Christian and Steve consistently did the right thing and followed through professionally on every problem and detail. We appreciate their patience and persistence, and would absolutely recommend Boston Motor Sports.