Went there for a same day appointment and had a good experience . The advisor explained that it was a long wait and offered to reschedule just in case I didn't want to wait . I didn't mind waiting . Everyone was nice and professional read more

I was there for 8 hours on Sunday and had to come back again today and wait 7 hours. Trash in the waiting room was overflowing still (was full on Sunday) the whole coffee area was a mess and not stocked (not that anyone would want to have that) they were understaffed both days and overbooked. I also feel I got taken advantage of on cost and labor. Between both days I paid over $600! I had to miss work because someone didn't catch a leak in a hose attached to my coolant! I am beyond pissed and feel I should be compensated for my time being wasted. read more

Had an issue with one of my tires, called day before, went in early afternoon the next day,out the door in one hour and 10 minutes. Super nice, helpful, courteous and professional. Kudos to the Pep Boys in Dedham!! read more

This place and all of its employees are a F'N joke. "Oh yeah, we'll get you right in, we'll have it done today." 4 and a 1/2 hours later: Them: "Do you have a Tesla?" Me: "No, a Sentra." Them: goes to find the work order, can't find it, 10 minutes later: "Can you leave it with us or bring it back in the morning? We don't have the parts..." Are you F'n kidding me?!!! How long ago did you know that and you left me sitting here wasting my time?!!! Employees must have less than a 50 IQ to get hired here, I SWEAR!!! read more

Made an appointment for 11:30 am for a battery. Done after 1:30pm. Could have done this in my driveway for less money and less time. No communication from the guys working there. The place is a mess too. Not going back. read more

Went yesterday for my appointment and they were running behind. Brendan was the shining star that turned my experience around. He apologized for delay and got to my vehicle as soon as he possibly could. He was overly helpful, professional and honest. Great experience due to his excellent customer service. read more

This place is perpetually understaffed and severely slow. I've now been here twice and waited more than 7 hours total to get a leaking tire checked. The first time, I waited 3 hours and still my car didn't get checked. I left because I had to get back to work. The only reason I came here is because I purchased the tire from this location recently and they parked it on top of broken glass. Seems like the managers (Jeff & Christian?) are trying. I appreciate their attempts to make up for the delays but their courtesy can only go so far. read more

Wishing I could give store a negative 5 stars. This store and worker are the laziest fucked up people out there in the automotive industry. They do not care one bit about their customers. I brought my car in today to get one flat tire repaired and was told that it would be done by the end of the day and that I would get a call when it is done. So I thought because they said it would be a little bit of a wait I got an uber home. Well I received absolutely no call or text from them, and by that time they were closed. This is not the first time they have done this to me!!! I really feel bad for anyone that trust these horrible people with your cars aka your property. DO NOT GO TO THIS STORE AND DONT TRUST THESE HORRIBALE PEOPLE THEY DO NOT KNOW WHAT THEY ARE DOING OR HOW TO HANDLE PEOPLE LET ALONE YOUR CAR THEY WILL FUCK YOU OVER!! read more

poor service, high rates. made an appointment and had to wait 3 hours until someone even looked at the car. was asked to pay 3 times as much as in other shop. when I called before the appointment to find out if they can order part, was transferred multiple times, never got an answer, was never able to talk to the manager, was never called back after it was promised multiple times. stay as far away from this place as possible! read more

Literally the worst experience here ever avoid at all costs. Promised times are lies to the completion, lame excuses on why the job is not ready, nobody talks the to customers am that are waiting in line, this place went down hill since the early 2000s. Avoid this place like the plague, should be closing for good to make way for something better. 6 hours for a tire change that they promised to be 2 hours max which is still crazy. read more

Pep Boys seems to care only about charging you and making more money. Even when they told me my emergency brake just needed an adjustment to fix . They charged me almost 200.00 which didn't work at all. Called me and said well at least it is a little better. Not true. Wouldn't pass inspection. Also seemed to be looking for problems with car and overcharges. Spent over 1000 dollars there and never received my 100 credit for use at Pep boys when getting their credit card. Also had left my car there once to get AC looked at all day and said couldn't find the time to get it on lift. Very slow at doing work, making customers wait long time and do not seem very honest with repairs. In my opinion may have just had a bad experience but not impressed with customer support. I would take my vehicles elsewhere. Steve read more

Read the reviews, don't go here. Made an appointment for an oil chance. I was the only one in the store & waited 20+ minutes in line at the service desk. The one guy working (not sure of his name, strong accent, older, see photo) is on the phone and waves to me. After waiting for him to finish the call, he hangs up and takes another call. Another 10 min conversation. Hangs up and then takes ANOTHER. I finally said something. He finally gets off his THIRD call and says "I hope you're not here for an appointment". I told him yes I am, he literally sighs and puts his head on the desk like I just ruined his life, then turns to talk to someone who came in from the garage. After finishing that conversation, he tells me he's really busy but can fit me in later this week. Absolutely not, I told him he wasted my time & left. ZERO customer service or common sense. read more

Pep Boys - Man hiding behind the counter refusing to help anyone (strong accent, wasnt able to get the name). - Tires Near Me - Dedham, Massachusetts

Extremely poor management and customer service. The manager of the garage has a huge attitude problem, swearing at employees in front of customers. I dropped my car off for a 9am scheduled appointment to do a simple AC check and didn't hear from anyone until after 5pm - and this was after calling twice. Not only were they unable to diagnose the issue, they just told me to come back and make another appointment. Plus they left oil on the inside of my door sill and got grease on my newly detailed carpet. After asking them about it, the manager claimed they "didn't know how it got there" and assured me they put a mat down. I wouldn't come back here even if my car was on fire in front of their garage. I took the time to share this experience with corporate who said the area manager would be in touch 24-48 hours, which was over a week ago. read more

Pep Boys - Oil in door sill from an "AC diagnostic" - Tires Near Me - Dedham, Massachusetts

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Unfortunately there are not enough staff to meet the customer's needs efficiently. Was told my service would take 2 hours and it took 6. Didn't receive any updates throughout that time. read more

I would not recommend this place. Made an appointment for 9:30 this morning, I go into the place and they're telling me it would be 2 hrs before they could fit me in....whats the point of making an appointment then. Terrible customer service, take your car somewhere else. read more

Mike the manager is unprofessional, unhelpful and unfriendly. Very disappointed by customer service. Decided to take our business elsewhere.

these guys are beyond stupid. they'll take a 2 hour job and turn it into 2 fucking days. they act like they fucking working but they got your car hooked up just siting there. they got stupid ass technicians who don't know shit about vehicles working on cars it's a absolute mess. the owner needs to shut this bullshit down . jus stupid slow and incompetent as fuck ill never do business wit these mfs again. read more

Pros: good price for the service, knowledgeable folks, kind service Cons: appointment system is a little wonky, be prepared for a little bit of a wait even with an appointment (eta 1.5-2 hrs from the time of appointment), bring drinks and snacks with you if you want to stay and chill I had to come here twice because I'm a dingus and bought the wrong size of tires the first go around. Unfortunately I didn't know until they got around to looking at my car about 1.5 hours into my wait there on a weekday morning. Christian was wicked nice and let me know what size tire I needed, and they loaded the too big tires into my car. They even had my car up on the lift, and took it down and didn't charge me a dime for wasting their time. Second time around I came prepared for a 1.5-2 hr wait. The car was finished in a hour and 15, which was great. Overall, if you need your tires changed? Would recommend, with a little prep. Bring a charger for your phone and some headphones and you'll be set. read more

I had an appointment and I was turned away saying they couldn't help me. Why let me make an appointment if they were not going to be able to help me? Extremely unprofessional. That was my first time going and will certainly be my last. Do not go here. The most unprofessional place I've ever been. Go to Mavis Tires down the street. They were friendly, polite, and speedy! read more

lousy service. car owners beware . Make you wait all day just for simple service Please stay away. read more

I went there to get wheel alignment. When I got the car with the steering wheel straight, the car was veering off to the left. I went back and asked for paperwork to show the alignment and the print was broken. When I watched them aligning it. They didn't put any sensors on the tires. He crank some things under the steering, took it out for a drive pull it back in cranked a little more, took it out for a drive there's no way they aligned the tires. read more

I've waited 3 hours for a simple oil change. They kept acknowledging my presence but they kept moving customers ahead of me read more

Pep Boys - Waiting area - Tires Near Me - Dedham, Massachusetts

Decided to get all 4 tires on my Jeep Renegade replaced here after getting a flat from hitting a huge pothole. Apparently AAA overtorqued the lug nuts on my spare tire and damaged them (have had this problem before with low quality aluminum caps on the jeep lugnuts, will only buy after market from now on). The guys at this pep boys location stayed overtime a full hour trying to pry them off so I could get my car home same day. Shout out to the techs Finn and Charlie for not giving up and getting the job done!! read more

Decided to get my four tires replaced at Pep Boys Dedham for the first time. When I went in, I told them I wanted to change all four tires and also mentioned that the TPMS sensor lights were on. They told me I had to pay $20 just to check the TPMS sensor lights. I told them that this service was included in the installation package. The installation package listed as "tire replacement and rebuilding TPMS sensor kit," so I knew they were going to tell me that my TPMS sensors were faulty eventually while servicing my vehicle. However, they preferred to charge me an extra $20 just to tell "oh your tpms sensor are not working". I already know that cause my tpms sensor light is on for a few months. After an argument I accepted the charge and they told me two of my TPMS sensors were faulty. They quoted me $80 per sensor for replacement (Town Fair Tire charges $37 per sensor). I had to accept it to avoid wasting time but it was a bad decision. A few days later, I noticed the right rear tire was leaking air and triggers my tpms sensor light. I took the car back. They serviced the problematic tire. I asked whats been done they said they resealed the tire and rim. Afterwards they tried to charge me for it. I explained the situation and told them this should be under your store warranty because i purchased tire and installation one week ago at this store. After a small arguement they didn't charge me, but they acted unfriendly AGAIN as usual at Pepboys. because they couldn't get the money from me for that service. The next day, I checked the tire again and found the same tire was leaking air again. I had enough and went to Town Fair Tire. They said the valve was leaking air and fixed it for $13. Pepboys is one of the worst tire store I have ever been. No experience, worst management, poor service. They have a terrible manager, someone who shouldn't be running even a small shop. Doesn't know what customer means. If your time is valuable, don't waste it at Pep Boys Dedham. read more

Needed a quick install of a brake light that should have taken 15 min MAX. I've now been here for 2+ hours and they still haven't gotten to my car. I scheduled the appointment online, hoping to avoid EXACTLY this problem!!! The only reason I'm giving them 4 stars and not 1 is because of how responsive the staff have been. They are CLEARLY overwhelmed: this location needs to hire more people. read more

Pep Boys - Tires Near Me - Dedham, Massachusetts

This is the worst place you can go for tires as far as locations go. I've been left twice now waiting for phone calls in regards to setting up appointments and availability of tires. What they display online is different than what they actually have in stock. In addition you can make online appointments at the same time people are calling in for appointments which overlap and cause back logs of work. They say they mentioned it to corporate but obviously nobody cares because it's still going on. The situation I lost a day of work because I took the time off to have the tires done early. They told me the tires would be delivered on the day of my appointment and nobody ever called me. Any communication I've had with pep boys in Dedham was because I called. They take your name and number down for nothing. Service is nonexistent and I hope people stop doing business there. I see nothing but frustrated customers whenever I do go in there. My wife was also lied to when we got her tires. They said come down and pick the car up and they weren't even done w the car yet. She's a nurse working from home at times and this was one of those days. She doesn't have time to waste while trying to pick up her car that wasn't even ready. This place has the worst system if you can call it that. The attitudes of the employees is so nonchalant as if you can take your car elsewhere. They are right. It's probably the only right thing to do. Go elsewhere. I'm Done w this place once and for all. Cooperate should be ashamed of themselves as well. There is no value here. read more

Never coming here again. Guy at the front told me 1 and 1/2 to get my car looked at. I find out after an 1 hour and the 1/2 of waiting, the guy who told me that got fired 30 mins later. I sat there for 1 hour and 1/2 , car didn't get looked at, and one of the mechanics told me it would be another few hours later before it gets looked at. I took my keys and left. Thanks for wasting some of my Friday read more

After calling 6 times and coming in 3 I was finally able to get someone to order the tire I indicated I needed. When I came back for what should have been 1/2 hour service I discovered 2 hours later that they switched the wrong tire! I had to pay for the one ( because they barely honored the warrantee I paid for ) I didn't order and then go find a place and pay for the one I did read more

I was very disappointed in their service. Pep boys had a Black Friday sale which I wanted to take advantage of. it was buy two tires and get two free. I purchased the tires online and made the appointment. Due to a snow storm, I had to reschedule. it is very difficult to reschedule online. I did but when I called to confirm Pep boys said it wasn't on their schedule. I told them to please reschedule and use the Black Friday special since I was rescheduling within the time frame. Whoever answered the phone ignored my request and when I went to have my tires installed, Pep Boys refused to honor the special. Even though I had the confirmation and order form showing my purchase. I feel Pep Boys do not take customer service seriously. I will never go back. Also it took almost 5 hours to change my tires. read more

I brought my car in for a 9am appointment and there were 8 other cars with the same appointment time, and no mechanic showed up until 9:30am. I'm legitimately unsure what the point of making an appointment was. So I wait for almost three hours, and was told at ~11:40am that they couldn't get the sensor to re set and I was told I might have to take it to a dealer. I had been there almost three hours by that point, so I told them to just take it down off the lift and let me go. So I went to the Firestone up the street to actually get my car fixed and the computer at Firestone showed no sensor at all. Also Pep Boys doesn't realign your tire when they put it back on. So the Firestone up the street squeezed me in and fixed my sensor in like half the time. Pep Boys is cheaper, but that's all it is. Save your sanity and your car and go somewhere else. read more

Pep Boys - Tires Near Me - Dedham, Massachusetts

Beware of this Pepe Boys! The have no respect for your time while giving you an appointment time to chose. A 5 pm appointment was set to replace a tire . Not only was the appointment not honored at all but 2 hours later it wasnt even started! We are talking about a tire change here.. a 10 minute job at best. What good is an appointment if it isnt even close to being honored? Some wait time is ok but this was disgraceful at best and certainly not worth ever using this company. read more

AVOID AVOID AVOID AT ALL COSTS - If I could give PEP Boys a negative -10 out of 10 I would. I had scheduled a 10:30 a.m. appointment for a tire change. I was told it would take a couple of hours on arrival as they were short-staffed. After registering the car, I received a text stating everything would be ready by 1 p.m. At 1:30 p.m. they began the job and it's now 3 f--king Pm and they still haven't finished the job. Completely inefficient workmanship and service ever. Don't waste your time using Pep Boys. UPDATE: It's now 3:50 pm and they are just about finishing. They have asked me to come back on Friday as they don't have a specialist at the moment to scan the sensors. Flipping heck. Avoid PEP Boys like the plague. read more

Bait and switch. I needed a nail pulled on a tire. I was away and asked my wife to go. They said they would not repair, pushed selling her 4 tires and lied to her telling her the nail was too close to the wall and tires were to worn. Tires have 65% tread left and the nail was 3 inches right of center in an oversized tire. BEWARE !! read more

My experience with pep boy cannot be explained in the review it was a horror show I went in there for one thing they want to add about $3,000 more stuff on to it and what I went in there for it was partially fixed and they had my car on a Monday and after screaming on Wednesday and Thursday I finally got it back Friday and it's not the work is not completely done so I'm out $1,500 because there's no way in hell I will go back there I called corporate twice they didn't respond to me so it's just filters down I guess because never would they call me I always had to call them I would never suggest well I wouldn't suggest my enemy to go there. The only reason I give them one star is because even though my car wasn't fixed properly I did get it back. read more

The huge cardboard sign on floor ceiling room block dividers says it all, "THe Future of Pep Boys"...when you look through the cracks, you'll see a mostly vacant warehouse area with no stock, no staff and no security-you could probably have a dance back there (about 3000 sq ft) for sev. mins before any staff would notice.... Its exactly the same with this shop's work and employees. You can get a simple oil change or brake work, but they'll keep you in waiting for hours, usually pushing you to go home and wait for a phone call-which rarely comes. They don't touch anything more expensive than a Buick, and if you have a problem, they will play guessing games and tell you they won't work on your car again-and that's just the manager. The only thing worse than getting automotive work done here is having to work there-it's a Sears or Midas going invisibly into a future arts and crafts or designer shoe warehouse outlet...if you can see it as a positive experience, consider yourself lucky. read more

Wish I'd looked at the reviews here before I let them touch my car. I came in for a loose heat shield. They charged me two working hours when the mechanic tightened a few screws for five minutes then was nowhere to be seen until they told me my car was done two hours later. There's a window into the vehicle bay and I watched the whole time. My car was touched for FIVE MINUTES and my heat shield wasn't even fixed. They're taking advantage of people. Also they told me my serpentine bent was bad but asked me to come back the next day. Not only did that take THREE hours but they put it on wrong. I had to take my car somewhere else to get all of their screw ups fixed. Contacted customer service and they didn't care. Never take your car here. read more

If I could leave no stars I would. I believe everyone should read this before thinking about going to this location. On 5/29/23 As soon as the location opened at 8am I called and spoke with a man named Jeff who stated there was no concern with me bringing my vehicle in to repair two flats. When I arrived I also met Jeff in person and after seeing the price quoted I asked how long this may take due to having my four year old son with me he stated that it would take approximately 2-3 hours due to have only one employee at the last bay and that he was waiting for the next employee to arrive. After waiting the 2-3 hours we called in and I spoke with the assistant manager Christian who stated that the car had not been worked on or brought in due to others having appointments before me. I politely told Christian that I had no knowledge of others having appointments that I was only told the time frame the work would take as well as Jeff expressing that he was waiting for another employee. Christian apologized and stated he was unsure of why Jeff would state that because there were people with appointments. Christian then stated it would be another 2 hours. We dropped the car off at 9:30 at this moment it was around noon. No one touched the car and no one brought the vehicle in. After hanging up with Christian moments later I receive a call to my phone from Jeff stating "I am not obligated to tell you that there are appointments before or ahead of you" I politely asked him if I could speak where he continued to interrupt me. Beyond rude that I actually just hung up the phone. How unprofessional to give a customer a call, be rude, not allow them to speak, and it not have anything to do with their vehicle. DISGUSTING ! At this point I had my husband call back moments later to check on the vehicle where he was told that the vehicle was about to be brought in by Christian and that it would be another hour and half. So me and my family waited again. After the two hours we headed to the locates where the vehicle at 2:30 pm still had not been brought in or worked on. I asked my husband if he can speak to the manager while I watched my son. After the conversation they proceeded to bring the car in and said provided 10% off and an additional discount for the inconvenience caused. As I am standing by the car YVES comes and approaches me stating "we had other appointments before you" I asked him why are you approaching me as a man and I had not said anything to you and I don't know who you are. At this moment I was extremely uncomfortable because why are the men at this location so comfortable with disrespect a woman who has a child with her. My husband at the time was still in the location. YVES takes the car in and in as little as 30 minutes the car was done. Once he pulls the car out due to his strong accent all I could make out was that their was a light on the dashboard. I politely told him " I am unsure of what you said but if the light doesn't go away I will just bring the vehicle back" which is protocol anyway when receiving work on a vehicle. He immediately was upset and stated that I came for trouble and I said how did I come for trouble. I had to flats and been here way longer then I needed to be with my four year old son. Yamille then came out who I had never met or had any interaction with and said "if it was me I'd just say fuck it, so wassup" I was completely thrown off that a man had just threatened me in front of my child and that my husband had to immediately come to my defense. Yamille was then held back by another employee who works in the back on cars and Jeff proceeded to intervene. I called my dad who told me to call Dedham police. When the police arrived Christian the assistant manager admitted that they should have never approached us and that his team was out of line. I would have never imagined to be disrespected at this rate. I would appreciate if someone could give me a call from headquarters. read more

I couldn't tell you if this place is reliable or has good value because I never got past the front desk. I made an appointment online the day before but still called the store to make sure they could service my car which was switching out my factory wheels with aftermarket ones. On the phone it was no problem brother we can do that but at the store the following day they acted like I was explaining backlash on a gear set !! All I got from these guys was hostility I turned around kept it moving !! I'll never go here again even to buy an air freshener !! Kade Edwards read more

I made an 8am appointment. They did not even touch my car until 9:30am and that was only after I said something 3 times!!! Horrible customer service read more

My daughter took her car in for an oil change and to fix a headlight and a day time running light. She was there for four hours and nothing was repaired. When she said that it wasn't fixed an employee told her "if you weren't a girl you'd be on the pavement right now" Is this any way to speak to a customer? Never never will my family spend money at this business. Wish I could give zero stars read more