More than satisfied with the service here! I looked around for people to fix two door handles and…read morewas over quoted in 3 other locations. When I took it here, I was given a quote and when I picked up my car that's exactly what I paid! Clearly a small time shop, trustworthy, and does great work!

I had a great experience with this shop, as follows: 1. I…read morewas given a ballpark $ for replacing the front wheel bearings before scheduling the repairs & the final bill came out substantially less. 2. After repairs, the car came out as quiet, as new. 3. The next time I brought my wife's car over because of some repetitive clicking sounds from the suspension & the car was examined, nothing wrong was found & I wasn't charged a penny. 4. Jeff is beyond of what friendly, honest & understanding mean & I'll be certainly trusting him completely with my car in the future.

I have been going here for years and I can't imagine going anywhere else. When I moved away from…read moreNewton, I was legitimately terrified of trying to find anywhere that was even half as goo as these guys. Sam and Scott are easily two of the most pleasant people I have ever interacted with. They're knowledgeable and truly want to help their clients - not screw them over financially. They'll tell you what's going on with your car and explain what your options are - explaining the purposes and reasoning. And unlike some garages, they'll tell you when work isn't necessary or when it can be put off - because they are good people. Last year, my car reached the end of its lifespan and it was time for a new one. I called up Sam, who goes to auctions often for their used car inventory, told him my budget and what I was hoping to find right down to the color (black cars mean better car cookies in the summer). He found one that matched the description perfectly, within the price window, and within a week I was trading in my old car and purchasing the car I have now, which I absolutely adore. They're professional, honest, hard working and they get to know each person. I cannot speak highly enough about these guys, but I can say for certain if you're looking for a place that will treat you like a person who matters (regardless of car knowledge) and provide exceptional service - look no further. OTG is here for you.

Always competent and thoughtful. Major long-term asset to the community. Trustworthy and…read moreprofessional.

Today I went to Valvoline and was told there was an issue with the locking mechanism on my engine…read morehood. They recommended I go down the street to Long Life Auto Repair in Waltham, and it turned into an incredible experience. The facility was actually closed, but one of the managers still took the time to help me unlock the hood of my car and educate me on why it was malfunctioning. That level of kindness and professionalism is rare these days. I can't say enough good things about this place. Much respect to the team for paying it forward and helping someone out even when they didn't have to.

Fantastic customer service and so friendly. Will be coming back for all future service!read more

I have been going here for 30 years and they are very good mechanics. The owner is a great guy and…read morePaul and Michael are too plus the men that pump the gasoline for you! All are friendly, know thier trade well and are honest. They use quality parts and talk to you so you know well what is happening to your vehicle. A nice place to go for sure. It is like going to a friend's house. Definitely go here !!!

they're always so nice and helpful. as young women, i felt totally safe and comfy taking our car…read morehere

Truly outstanding! I was there today for the first time today to check out a squeaky sound on my…read morecar. They were great-- John rode with me in the car to hear what was going on (I've never had another car shop do that), and then gave me expert advice that was 100% honest (i.e., I didn't need to get a repair unless I want to as the car is totally safe as is). They are kind, professional, and competent.

I had the pleasure of visiting Accel recently for service on my car recently, and I cannot…read morerecommend them to enough people! Sometimes hard to find on these places, they (the owner John and the employee Kayla, in this case) were kind and personable. Also, their knowledge and expertise in the field were great, but most importantly they were straight with me. As a woman, it's easy to get "spoken down" to in these types of places, or unknowingly overcharged. Thankfully, my father taught me very well. So, whenever I buy a car or get serviced, I do not express my knowledge; instead, I wait and see what THEY tell ME. It says a LOT about their service and how they value their customers. I want to see what they say if they think I know nothing; I want to know if they'll try to rip me off. I watched my father do this for years, and avoid poor service, and I've done the same; this is how I only get service from the best. And so I did- John was frank about his recommendations and never tried to upsell me on unnecessary services. Additionally, his prices were beyond fair - I definitely saved money by going to them. He actually printed out diagrams of the car parts to walk me through what was wrong and what he would fix; and what I should fix in future (what I DID NOT need to fix that day). This part was especially rare and very special. He also told me about cheaper options I could choose for parts if I was concerned for price, though I decided to go with the top quality. Above all, I appreciated their honesty and integrity throughout the entire process. I will definitely be returning to Accel for any future car needs and highly recommend their services to anyone in need of a trustworthy, skilled mechanic. TEN stars all around!

Great Work, always done right. Very fair prices. Honest people. Sam and Peter come HIGHLY…read morerecommended. If you are looking to get your car repaired the right way and don't want to pay an arm & a leg, TNT is the right place.

Great service . Job well done and very reasonable pricing .. took the car back for some lingering…read moreissues and they looked it over and answered questions for no charge

From the moment you arrive at the dealership, you feel welcomed and taken care of. Someone greets…read moreyou at your car, and the service advisors are friendly and attentive. They even offer manicures, which is such a wonderful touch! The waiting area is exceptionally thoughtful and comfortable. The restrooms are clean and even provide complimentary feminine products. There's plenty of water, a coffee machine, TVs, workstations for anyone who needs to get some work done, vending machines for snacks, and a kids' room filled with toys. The owner and staff have done an amazing job creating an environment that is pleasant, welcoming, and comfortable. Even if you have to stay while your car is being serviced, they make you feel right at home. Bravo to the owner and the entire staff for making this possible! I'll definitely be coming here more often to have my car serviced. Keep up the great work!

I moved up here from out of state a few years back and had fine experiences with this location for…read morecar service during my first 2 years in the area. The last 3 years have been a different story. Every time I bring my car in, prices are unreasonable, with added expenses we didn't discuss before service. I have to negotiate literally every time I bring my car in, and I leave feeling swindled consistently. To say this place has become a scam is an understatement. The prices are arbitrary, and they can never tell me what work was actually done on the car. I most recently dealt with Michael for car service. I dropped my car off at 9am and then reached out to Toyota to check in at 3:30pm because I hadn't heard anything. I got a receptionist, who said Michael had a line of customers at his desk and that he'd get back to me. I immediately received an automated text message to approve or deny a list of services (that were not the reason I needed service on that particular day), and they never even addressed my issue. I waited until 4pm to call back, nearing the end of the work day because I needed to pick up my car by close and I was nervous they now wouldn't have time to address my issue. They'd had the car already for 7 hours without actually addressing the issue, only for Michael to call me around 4:30pm to say they can't help me. More accurately, I was given two options, 1) Toyota cannot help me because I had work done with "aftermarket parts" (these parts were installed by Toyota when I purchased my car, mind you), so I'd have to bring my car elsewhere, or 2) They would charge me an indiscriminate amount to remove all the fully-functioning "aftermarket" parts because "maybe" it would get them one step closer to addressing my issue - no guarantee it would solve anything but I'd be charged a great deal more money, have functioning parts removed to potentially also cause more issues without necessarily solving the original issue. I asked if a third option was available, one that could have been a fairly simple fix - and one that was recommended by another Toyota Service Center as the first step in solving the problem, and he said he'd never heard of such a thing. I explained that I'd contacted this other Toyota, and they said to start with this third option. Michael said, "If that was an option, the service technician would've given it to [him]." I asked if he could check in with the technician, and he refused several times. When I brought this up upon collecting my unserviced vehicle, he claimed that "he's not racist, but the technician is Chinese and doesn't speak English," so it wouldn't have helped anyone even if he had asked about the third option as I requested. Michael then went on to charge me $149 for labor (not the full $199 he "should've" charged me, as he pointed out for me to be grateful), despite nothing being addressed or accurately diagnosed on my vehicle. When asked how long the vehicle was looked at and what exactly I was being charged for, Michael couldn't answer. After years of feeling disrespected at this location, this was my final straw. I would strongly advise anyone to look elsewhere.

amazing customer service - my car was ready in such a reasonable time. communication was really…read moregreat. My car looks amazing, and they returned it to me clean and looking sparkly - very happy with my service!

Brought my car in for front-end collision repair. The…read moreestimate didn't include the radiator, and they didn't replace it. Problem is, the radiator was clearly damaged from the impact. Car overheated within 2 days of pickup. Had to bring it to another shop who confirmed the radiator should have been replaced trom the start. I expect a body shop to catch damage like this during teardown, not send me home with a car that can't drive safely. Poor inspection and no heads-up. Now I'm out more time and money.