From the moment I dropped off my car to the time I picked it up, the staff at Parkway Autobody was exceptional. They provided me with comprehensive information throughout the repair process. I have no doubt that I would choose Parkway Autobody again if I ever need their services in the future. Eileen was particularly outstanding and very informative. Well done, everyone! read more

The reps here are always professional and respectful. They make the experience very easy for the customers . Even getting a rental they take care of it for you. Whenever I need body work to any of my cars this is the place I go to. The work quality is good. read more

This place is great! I've been here twice for repairs. The service is great! The workers are very kind and they called frequently with updates. Also, there is a tracking system that send text message updates that you were able to also follow the progress of your repair. They really just make the whole process easy and a lot of insurance companies work with them. Last thing, enterprise rental cars can pick you up and you can just leave your rental car there when you're all done. read more

Parkway Auto Body - Body Shops Near Me - Nutley, New Jersey

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Excellent service and friendly staff. They fixed my car in less time than anticipated and arranged a rental car to drop off at their shop. Also washed my car inside and out. I would highly recommend them. read more

I love this place!!!!! I hope I don't have to see them again anytime soon, but I love them!!! Customer service is AWESOME, and I have never received sub-par work done by them. My baby looks brand new and I appreciate the care put into the work If you need any autobody repairs done, this is your place!!! read more

Parkway Auto Body has been extraordinarily communicative and helpful during this process. They have raised the bar on what service looks like in the auto body space. Their customer service was great, and the repairs were excellent and got my car back to perfect health. I am so appreciative of everyone there. If you need body work on your car, this is the place to go. read more

My car had its bumper torn off and quarter panel dented by a truck while parked. I wanted to go to my local to have it repaired but the wait was super long. I did my due diligence and chose Parkway to do the work. They got me in quickly and finished the job right on schedule. Not only does my car look awesome and brand new, they cleaned the interior for me!!!! WHAT???!!! I am super happy with the work they did. read more

I'm thankful for the repairs done to my vehicle. I have had my vehicle repaired three times and every time i come Parkway Autobody alway done a fantastic job... I will highly recommend this company if anyone looking to have their vehicle repaired.. Thank you read more

Horrible experience. My toyota corrola is worse off than before. They did the cheapest possible job you can imagine. The part they used for my car ware very cheap. My car will NEVER be the same again. All the years of maintaining my vehicle down the drain. Now I have to take my car to the toyota dealership to trying get fixed all over again. The time and money they wasted on amateur work I can never get back. Please think twice about bringing your vehicle here. I promise you, you will regret it!!! read more

Repairs excellent. Easy, fast with professional staff. Everyone was great and repairs were perfect! Could not have asked for better service!

Horrible experience. My CRV is worse off than before. They did the cheapest possible job you can imagine. They lied numerous times saying oem parts when they weren't. They even put used parts. They left wires dangling and said it came in like that. They will take the job if it's insurance related even if they have to out source some work and not inform you. When it did come time to pick up the truck it didn't even start. Had to jump start battery to leave the premises. They had my CRV for 3 weeks because they couldn't figure out how to rig and make cheap parts fit. Even though it didn't fit they made it fit. My truck will NEVER be the same again. All the years of maintaining my vehicle down the drain. So sad to know what it looks like under the truck. Now it's at Honda dealership trying to get fixed all over again. The time and money they wasted on amateur work I can never get back. Please think twice about bringing your vehicle here. I promise you, you will regret it!!! read more

Like the other reviews with 1 stars believe them because this place is horrible. They didn't even want my business because they did not even want to give me an written estimate. The place is clean and modern but the work ethics is bad. I came in for an estimate and they said they could not do it without leaving the car there. I was like really? All other places they were able to give me written estimates on the spot. They want a commitment I guess. What if this place overcharges I am stuck with them. They have sneaky business tactics so don't waste your time getting estimates. read more

I have to say this was the best experience I have ever had with an auto body business. Not only did they do an excellent job repairing my car but the staff was incredibly wonderful and made that painful experience of getting your car fixed painless!!! Shout out to Dan who expedited my repair in record time and was extremely professional and flexible with me. Denise made arrangements with Enterprise and I was in their office for less than 5 minutes and my ride to rental car office was there waiting for me. How I wish they also did internal maintenance and repairs as I would never consider going anywhere else. Thank you!!!!! M. Jacoby-Hughes read more

I needed 2 rubber wheel moldings replaced on a Ford Explorer . Parkway Auto Body wanted $ 350 each, + labor/tax for a total of $ 2300 . they also wanted to keep my Explorer for 8 days. they never ordered the parts, and 6 weeks later I moved on. my Ford dealership replaced the 2 moldings at $ 99 each, and $ 149 labor + tax for a total of $ 386.00. Parkway Auto Body are criminals ! they were also adamant that we go thru insurance. very shady business. I'll never go there again ! read more

Was referred by insurance here after I was rear ended. The service is good. They are responsive and quick. The auto body work done on the damage was good too! HOWEVER... I had another issue with a front tire and was told by them that I should submit it to insurance because it could be upward to $1,000 to fix... I said no thanks, got the car back, took it to Volkswagen and the repairs are at the most are $300 ....shady. If you get referred here by your insurance company just have them take care of the immediate issues but I wouldn't trust them on anything else. read more

I was referred to this place by my insurance company. They seemed so friendly and looked like they know their business. They really fixed the damages to my car with good time. They were fast... Too fast! They even said that they finish their work before deadline. I was impressed by their work. However, I had to return because of some minor flaws. A misaligned trunk lid and it leaked into the trunk after while it rained.... Nothing major really. They gladly took the car and promised to repair according to their warranty. I went to pick up my car and I found a disgusting dirty mess. They placed the trunks lining on top of my car roof and they created deep scratches... A lot of them. I refused to take the car back and they promised to make things right. They promised me to repair all scratches including any old ones and dents. Basically told me my car would look flawless. Well they fixed what they damaged and washed.... But everything else is still there. They do great work but are sloppy and sloppy isn't acceptable. I won't go back besides for warranty work. Beware folks I also believe they are a bit shady with pricing. I also plan to call my insurance company and complain and encourage no to do business with them anymore. read more

I had a great experience here! They were great about towing my poorly damaged car promptly in order to assess the damage as soon as possible, and once they were aware that the car was a total loss they communicated this immediately to my insurance rep who then informed me. Smooth process on my end in a difficult situation. Also great customer service and I appreciated the coffee and bagels in the lobby :) read more

This place was amazing got into a minor fender bender where the lady broke my grill and scratched my front bumper they looked at the damaged scheduled a time, ordered the parts for it and finished the repair within two days. There quick and efficient staff is super kind and caring beyond the requirement of customer care. 10/10 best experience highly recommend. read more

I have had 2 vehicles in the past fixed by this body shop. The work has been excellent and on time. They are quite professional and friendly. My vehicle was just rear ended while parked after a 4 car collision. It will be taken here as in the past not much more I can say other than they are the best. read more

The fix is in... but it's not the fix you want! After a fender bender, Travelers auto insurance pushed me to this place, saying it was part of their "Concierge" service. Basically, the idea is that they are a body shop that has Travelers staff right on site. Travelers assesses the car, writes you an estimate, and Parkway fixes the car based on that estimate. Supposedly easier than having an appraisal by the insurance guy, then going to a separate body shop for an estimate. I believed them, at first. But pretty quickly the scam was revealed to me. If the body shop and insurance company are in cahoots, where is the oversight on either?! I was put in the office, speaking on their phone to ANOTHER Travelers rep, while the Parkway/Travelers guy looked at my car. When he came back in, about ten minutes later, I stressed that my car was still under warranty, and that I would likely need some OEM parts in order to keep it under warranty. They told me the car was drivable, and that they'd be emailing me the appraisal/estimate soon. They emailed me the appraisal/estimate pretty quickly. Full of aftermarket parts. I had a pre-scheduled appointment that week with my dealership for an oil change, and they looked at the damage and the insurance appraisal. They informed me that my headlight was non-functional, and that I could be ticketed for that. They also let me know that the aftermarket headlamp quoted on the estimate wouldn't match my existing VW headlamp. I, of course, immediately asked Parkway/Travelers a lot of questions. Why didn't they tell me the headlight was out? Why are they quoting a non-matching part? What is the cost to me if I ask them to use all OEM parts? They didn't answer my email for two weeks. When they did finally answer (only after I complained repeatedly directly to Travelers) their responses were vague and not useful. For example, in response to my headlight being out, he answered "headlight will be repaired." I had asked if they were a VW Certified Repair Shop, and he answered "we are state certified." It was like he was going out of his way to misunderstand my questions. I emailed for clarification, but have not heard back. In my conversations with the Travelers main NJ office, they have defended Parkway (they suggested my headlight broke after Parkway had evaluated the car) and repeatedly tried to steer me toward fixing the car as soon as possible, regardless of the fact that I haven't been given an answer on whether Travelers will cover a matching OEM headlamp, or what the price differential would be at Parkway if I asked for all OEM parts. They are just push push push. And Parkway gets the benefit of it. This is an unprofessional way to run an auto body shop, and a despicable way for an insurance company to treat customers. Avoid Parkway Auto Body at all costs, especially if you are a Travelers customer! read more

Everyone here made the ordeal of getting my car repaired into a great experience. All of the people I came in contact with were so helpful and the work was done a lot quicker than I expected. They did a beautiful job. I've never had such a positive experience with a car repair shop. Highly recommend them!!! They deserve more than 5 stars! read more

If I could put 0 stars I would! The staff is very rude and not understanding. I bought my car here 3 times after an accident and the work still isn't properly done. While waiting outside I watched them crash a vehicle they have in their possession. They treated me as if my car and I don't matter. They don't care about you, your time or vehicle they just want to get paid. read more

I would definitely recommend this auto body shop to everyone I know. They did an excellent job of repairing my car after a recent accident. My car looks better than it did when I drove it home from the dealer. They washed & vacuumed my car after the repairs were done and they finished the repairs about a week ahead of schedule. But that's not all. The customer service was top notch as well. We all know good customer service is seriously lacking these days. From my 1st initial call with Jackie to speaking with the other ladies in the office Alisa & Bonnie everyone was very polite, professional and a joy to work with. I even got a call from the shop manager who kept me informed on the progress of the repairs on my car. He was also very informative and a pleasure to talk to. Thank you guys for a great experience. If I ever need any body work in the future you guys will be the first place I call. read more

Phenomenal service! It was my first accident, so I was not sure what to expect, but this place is welcoming and warm and they took care of everything with ease and communicated with me every step of the way. Everyone from the front desk to Alisa (my case manager) - I am truly impressed with the professionalism! read more

Great service! Kept me up to date on my vehicle! Took a week to do the job . Very nice people !

seemed all modern and state of the art, but took forever to fix my rear and didn't even fix it properly -- left my trailing arm rear suspension by exhaust BENT, resulting in a frighteningly wobbly ride I now call my BOAT. Not to mention leaving my side bumper strips on the dashboard at the windshield to melt into a curve, rendering the adhesive and strips themselves useless and in need of replacement. pathetic. stick to the mom and pop shops who care more, are meticulous, and AREN'T BLIND read more

The best thing that came out of this whole unpleasant experience is choosing this auto body shop for my car's repair. I got into a car accident that has gotten so complicated because nobody wants to take financial responsibility for something that I did not even caused. Thankfully, Parkway has been a blessing and guided me through steps to take leading to the release of my car. I have been given a run around by both my and the other guys insurance companies, and out of sheer frustration and stress I was willing to just pay the bill and put it behind the past but Parkway didn't want my money, they didn't believe that a person who has not a single thing to do with the accident has to take liability. That proves to me that Parkway only didn't care about getting their money, they cared greatly enough for their clients that they made sure everything that needs to be done so that payment will be made by whoever needs to pay it. Regarding the repair itself, I couldn't be any happier with the result. Everything looks brand new. They even cleaned the interior of my car, did minor detailing for free and left me with a touch up paint for future use. My car is no luxury but Parkway autobody recognize the importance of it and treats their customer like a person not just a number. read more

Although they never did anything to the car besides estimate the costs needed to repair, every aspect of service was excellent. Their front desk went far and beyond for us. I highly recommend them. read more

Great service. Repaired my vehicle to make it look brand new in a timely manner and were very professional. Highly recommended!

Brought my car In for lower front bumper repair. I hit one of those 6" cement dividers in parking lots. It cracked my lower bumper and popped the clips off the side attachment to the car. I brought my car to my usual place and was quoted 750 without a new bumper and 1300 with a new bumper. Problem was they couldn't get to it for 3 weeks. Parkway sent a guy out who immediately started to pull my bumper off. I had to tell him to stop making it worse. He then said the bumper would have to be replaced at a cost of 1500 to 1700 and their might be more costs. I told him forget it. I had the bumper fixed with finding extra bent metal that held the lower bumper had it done in 3 days at a cost of $1050 Ha ha ha no new bumper needed read more

Extremely professional. Everyone was very friendly and efficient. They kept me posted with each step. My vehicle looked amazing when I picked her up. The gentleman who works for Enterprise was super nice. I dropped my car off on Tuesday and she was ready by Friday. I have no complaints! read more

They fixed my Car (my parts are hard to come by) in a week in a half. My car had 8,000 dollars in damage!!!! After a hit and run they actually made me feel at ease and were great!! I didn't have to wait for an estimate because they are a direct repair shop. This saved a lot of time!!! They emailed me every few days with updates too!! Great staff also!!!! read more

Run away as fast as you can from Parkway Autobody. It is because of a business like this that insurance premiums are so high. Parkway Autobody is a total scam shop, their only goal is to skim money out of the insurance companies without any connection to the actual repair work needed. In my case, the car was rear ended and needed a new bumper. To my shock, they came up with an estimate of around $9000 which was 300% of the actual needed. As a result of their inflated estimate the insurance wanted to "total" my car. Parkway autobody even tried to force me to just sign over my cars papers to them. When I reached their facility they had already stripped out the rubber tubing in places not related to the damage just to make it look like worse. I refused their repair, demanded my car back. I had to literally forcefully take my own car from their lot (shocking!). I ended up taking it to a smaller shop and they fixed it for $2700. Where do you think the insurance company will get the extra $6300 from - of course from other insurance customers, so everyone loses ! I am now reaching out to my lawyer for a lawsuit against Parkway Autobody. Stay away please from these guys, give some honest small business your money. read more

I was sent here by my Insurance co. Travelers. I received a quote. I checked other repair shops and decided to have work done here. I received a starting date and finish date, and a rental car. I got an update call and upon pickup My Baby was back just as before the accident. I would recommend Parkway Auto Body as has Progressive, and New Jersey Manufactures, in addition to Travelers. read more

Awful experience years ago. My car got hit by lightning and the insurance company recommended these clowns. They couldn't figure out what was wrong. They attempted to return my car at one point (after months!) by bypassing the fuel cutoff (that stops the fuel in case of an accident, so you don't blow up!). Then when we brought this to their attention they denied it. Took three months to get my car back. I thought about contacting a lawyer but decided to just move on. I would NOT recommend these jerks. They were nasty, unprofessional con artists and worst of all, dangerous. read more

I was sent by my insurance company to this body shop for an estimate, I found the place to be very well staffed, but very pushy. I waned just the estimate which i was not given a copy and told i needed to come back to pick it up. Then i was told to leave the car and they will fix it being that they were my insurance company tlc shop. I told them i wanted to go to my own shop where i knew the staff and was always honest and up front plus stood behind their work. the person then became pushy in talking me into the work done there so i just left and called my insurance company and complained to them about the situation Just for anyone reading this. you can go to any place to have your car fixed, neither the insurance company or the bodyshop can tell you that you need to have it fixed with them. it is your call read more

Very friendly staff, very efficient shop. Honestly, the best auto shop that I've ever been to. My car was fixed in less than a week. They offer a car rental service for those in need, and my car was returned to me in spotless condition - they cleaned the interior and exterior. I was called halfway through the repair process and updated on progress. My questions were answered patiently. I cannot say enough good about Parkway Auto. If I ever have the need again, I will not hesitate to bring my car back here. read more

i was in a car accident and my insurance company (progressive) sent me here. the folks here were all courteous and professional, and i received regular updates regarding the status of the repairs being made. i picked up the car a few days ago, and its running great. im very satisfied with the service i received and the quality of the work that was done on my car. read more

All other reviews with 1 star are true! After repair at this body shop there are fitment issues, bumper keeps popping off even though they said it was replaced with an oem bumper. There's also paint overspray everywhere. You open the door and a ton of paint overspray in door jambs. Extremely poor job for what the insurance was charged. Very aggravating. read more

Charged a ridiculous amount of money to do body work and when something started coming off didnt even have the decency to fix it, would never trust there services or smooth talking salesmen BS! Agan.. Consumers beware! read more