This is my second review. The first was a year ago, and I gave them two stars. I had mentioned…read moretheir rudeness and unprofessional behavior in the first, but I also mentioned their good prices. Today, the good prices aren't really a strong enough incentive for me to continue shopping there.
Here's why:
Today one of my purchases was a 100 ct. box of Red Rose Tea. It had a 50 cent off coupon on it, so I peeled off the coupon and handed it to the checker. She tried several times to register it, but it would not scan, Finally, she tells me that the coupon has expired. I said I just took it off your tea box. She responded "it wasn't her tea." No "sorry about that" from her, just a blank stare, and a smart as# remark, informing me that the tea wasn't hers--which I knew already.
I should have let the matter go. It was only fifty cents, right? But something about the checker's lousy attitude bugged me, so I asked to see her manager. She walked off and came back a full five minutes later to a much longer line of waiting customers. She said the manager couldn't come to the check stand for another ten minutes.
I told her to forget the tea. It was only fifty cents, but the principal of the thing was worth a lot more to me. They could keep their damned tea.
On my way out, I went to where the checker said the manager was, and it was a woman at the Customer Service Counter. I asked if a checker had come here and spoke to her about a fifty cent coupon on a box of tea, and she said yes, and that they couldn't accept the coupon because it was expired. I told her the same coupon was on all the boxes, and they should not have them on the shelf if their coupons were expired. She simply said she couldn't accept an expired coupon, even if it was on their own merchandise. At this point, I expected an offer of reducing the amount of the tea by fifty cents. After all, the incentive for buying the item was the flashy red coupon of money savings on the front of their box. And the tea, as well as the coupon, was, in fact, theirs. But this customer-pleasing thought never occurred to this clerk.
I walked out, and I won't return. They traded a paltry fifty cents for thousands of dollars a year in grocery sales to my family. What kind of company won't honor one of their own tiny coupons (or equivalent) and do the right thing? I'm still shaking my head
Time to give Winco a chance.