I had to go to the Mazda Dealer for a reprogramming of my key fobs, and just happened to choose…read morethis one due to it being close to me. However I have to say the service team: specifically Victor and Perry (Service Mgr) were great throughout it all. I will say at first I was a bit annoyed because I had an appt scheduled one day and the people on the phone told me incorrect information when making my appt. so I wasted my time to go out there in the middle of my workday for no reason. Only to get there and then tell me I couldn't have it re-programmed. Where some places would've probably just programmed and may have left you stuck. As Mazda vehicles require 2 "good keys" to reprogram, and one the process is started it deems your vehicle immobile if it doesn't pair. Victor and Perry took the time to explain to me the chances of the other key not programming and all my various options and costs associated with it, so I could make the best decision for myself on what I wanted to do. Victor and Perry kept me updated throughout the whole process, and thankfully it all worked out. What I appreciated besides the communication with Perry and Victor is the fact that they took the time to explain in lamens terms the whole scenario and possible consequences of them doing the programming. I know some places definitely would've just gone ahead and if it didn't work, forced you to buy the Mazda mfctr key through them which is like $300. I also chatted with some of the sales guys while there, and they weren't pushy just talked about the feature of my car versus some of the other models. I would definitely recommend them and will be back for servicing or if I choose to upgrade my car. Thanks for making what could've been a nightmare of a process, a great experience Victor and Perry!

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

Diagnosed and repaired my issue when I got different answers at other shops. I appreciate my…read moreservice advisor and technicians for being straightforward with me and making the process easy

Clay Cooley VW consistently listens to the needs of customers and does it in a timely matter. Alex…read moreis very attentive and is a highly communicative and responsive. I know what to expect and have not been disappointed.

When I first arrived at the dealership in October, Kevin W. greeted me and initially offered to…read morehelp. After I asked a few basic questions, he became noticeably irritated and redirected me to someone else. He told me that his colleague Marrick--who I had not yet met--was the "test driver," which I later learned wasn't accurate, as Marrick is actually a salesperson. The interaction felt dismissive, and I brought my concern to the manager. A review should reflect the entire experience, both good and bad, and this part of the visit was disappointing. Kevin's attitude and impatience cost him a sale. On the other hand, Marrick was excellent. He was patient, not pushy, and genuinely helpful. I would have rated the visit a 3 based on the initial interaction, but Marrick completely turned the experience around and ultimately earned the dealership a full-payment sale. My review reflects what I truly believe: it's not the company itself--it's the people representing the company who can make or break the customer experience. In this situation it was Marrick because I could have purchased a Mercedes for less than what I purchased the Camry for. I picked up my new wheels on November 14, 2025. Marrick is the best if you want a great sale experience. S. Jones

Bought a used car recently from them. These are snake oil salesmen. Especially some dude named…read moreJacob if I remember his name correctly. He is/was the manger or whatever. Kept interrupting my wife when we were trying to ask questions. Extremely arrogant too and told us he's a pro at this because he grew up in the car industry. Cool story bro but no one cares. The customer DOES care about how you talk to them and treat them. They will finesse every dime out of you and charge you for THEIR expenses which is ridiculous so do not fall for it. Pro tip: do NOT under any circumstance tell them how much of a monthly payment you would be ok with. This is a tactic dealerships use to squeeze every dollar out of you without negotiating the price. Last thing: they told me they would take an outside lender for a loan, but when we were trying to buy, Jacob the douche told me that they don't and only use their bank of choice or whatever. STAY AWAY. you'll thank me later

Great people. Great service. Always providing the customer with the updates…read more Will be back for the future service of my 2018Nissan Rogue.

My experience is always great i also like the up sale from the sale staff,love the updates about my…read moreride

I've been working with my service advisor Bill Mullen since 2012, and I honestly wouldn't trust my…read morevehicle with anyone else. Over the years, he has consistently provided exceptional service, honest recommendations, and a level of care that's hard to find these days. My vehicle is paid for and I continue to bring it to the dealership where I purchased it for quality care service. Bill takes the time to explain what's going on with my vehicle in a way that's clear and never overwhelming, and I've always felt confident that I'm getting the best advice--not just what's convenient. His professionalism, reliability, and attention to detail are unmatched. It's rare to find someone you can truly rely on for something as important as your vehicle, but he has earned my trust time and time again. If you're looking for someone knowledgeable, dependable, and genuinely committed to great service, he's the one you want. Highly recommended! Gidget

This was by far the easiest car buying experience I have ever had. Keith Collins was a terrific…read moresales rep. Kareem was exceptional in explaining everything as we moved along through the process. We were not kept waiting at every turn and i was not exhausted when it was all complete. Finally, and this was a big deal to me, they played great classic rock throughout the entire building. I felt like they had gotten ahold of my iPod. Guess who is going back for his next car? This guy!!

I replaced my battery and it gave me an error code which knocked out my radio. I googled for an…read moreeasy fix that didn't work. Brought the car into Lute Riley Honda and Bobby a service advisor and two minutes later...I have my radio back and they didn't charge me. Thanks Bobby

I just wanted to start by saying my salesman and the manager of the finance department was amazing!…read moreThey listened to me about what I wanted and got me into my dream car! A little backstory- I bought a 2025 jeep compass limited from them. Not even three days after getting it some lights were appearing on my dash and saying it needed to be service. Not a big deal right?? Wrong! After taking my jeep to Jeep dealership they told me something was wrong with my car and it needed to go in the shop immediately (my car was deemed unsafe due to some codes that were popping up). I called my sales person to tell him my car is in the shop and the jeep dealership has no cars to rent out to me. They told me they couldn't help me due to the fact is in not a Honda car so they can't give me a rental. My Sales person did everything he could to help me out with this situation which I appreciate but it was unacceptable for them to sit back and not help me out! The car was deemed unsafe I couldn't drive it. Finally Jeep gave me my car back this morning but they did say that Honda didn't do any maintenance to the car thar needed to be done so now I have to come up with the money for the services they should've done to the car.

All staff members who interact with customers should smile more. The selection of drinks offered to…read morecustomers is still not varied enough.

I had and continue to have a pathetic experience with this dealership and primarily with the hide…read moreand seek with respect to (somehow- I suspect fraud) inserting a $4,500 extended warranty in the contract- that I was never provided until days after the fact!! I had just got into a horrible care accident two nights before and told the tow truck driver to take my truck to the nearest Ford dealer- then two days later I go there because that is where my truck is-thinking I might get little love- nope- they did not care whatsoever. Finally I get into the finance office, where the guy there tells me that the actual company financing my purchase wants an additional $1,000- which was then converted into my "down pmt" The signing of documents happened in nano seconds, I was NOT given copies of anything I signed- (they cannot do that) but since I was tired, and still wondering about my injuries that (probably) totaled my truck, and I was not thinking clearly- but not permission to steal my money. As it sits, it is a daily struggle to get the FORTY FIVE HUNDRED DOLLARS credited back/ refunded, and although I am now in possession of (flimsy) document regarding the refund, he told me today that the correction would not faciiitate my refund, and that the documents "could not be redrawn"+ so therefore my payment (which is about $200 more per month- "will not be adjusted- reduced" I have purchased many motorized vehicles over the years and while a few times they were practically begging me to take the extended warranty" I have always refused as it (my opinion) is a waste of money- and I don't need the amount I financed to increase by 17%

If you need a car ask for Juan! He was amazing, he communicated well, wasn't pushy on you. He got…read morethe financing done fast, got the car cleaned!

Very disappointed with my recent experience at the Richardson Jeep service department. My Jeep is…read moreonly two months old, and after the steering wheel controls stopped working, I brought it in for repairs. They repaired the steering wheel and replaced a tire that had a screw in it. However, after picking up my vehicle, I immediately noticed a rattling noise that was not there before, especially when turning left on smooth roads. When I called to ask if another technician could inspect the issue, the experience quickly turned negative. At first, the dealership staff and GM Danny Easton had been helpful and told me to reach out if I had concerns. But during my follow-up call, I was told "Jeeps rattle," that they were "done" with me, and that the dealership would no longer service my vehicle.

Thx to moe he help me get this truck awesome dudeclean assss truck I recommend you this placeread more

Service was nice but my son brought a 2014 Dodge dart about a month ago and the car has been broken…read moredown for 2 weeks now. Within the first couple of weeks a hose busted on it had to replace it it was an $80 hose. When the car stopped working he brought a new battery and spent $300 for a locksmith because the car was saying that it didn't recognize the key fob and the car still didn't start. When my son first seen the car the dash screen was blinking in and out and the rep said that it was ok that it would work itself out but now the car isn't working so seems like it could be something electrical going on with this car.

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this