I have a Honda Element. I have had awful experiences at Lute Riley Honda! HORRIBLE! I have had my vehicle serviced there a few times and had to return it twice after repairs were poorly made or diagnosed. The first time, Lute Riley Serviced Department claimed to have performed a 24 point inspection, but my car came out making noise the same way it was when I took it in. But they gave the car a clean bill of health. So I took it back and was told that it needed a Sway Bar Link, Struts, and other stuff (all of which I had done about 1 year ago). So when I showed the service guy my paper work from having all of the stuff they suggested done, he said, "oh, well take it back to the people who did it," which was another Honda dealership. So I did, and that other Honda dealership told me that Lute Riley misdiagnosed my car and I don't need any of the things they suggested done and gave me documentation supporting their claim. I did not know who to believe, until after my next experience at Lute Riley which made me lose all respect for Lute Riley. Fast forward a few months later. My window stops working. So I go to Lute Riley for a quick repair. When I get the car back and take it home; in my parking garage I hear rattling inside the door (where Lute Riley claimed to replace the motor of the window) and the door panel is loose. So I take the car back to Lute Riley to find out why is there all of sudden rattling inside my door. After inspection, I am told that the service guy(s) forgot to take part of the old window part out so it was just rambling around inside the door...but still the panel was loose. At this point I am frustrated and I am not taking the car back for the door panel...which I pointed out was still loose while I was yet at Lute Riley. Additionally, and this is what pissed me off to the point that I decided to write up the complaint, my car started smoking and running hot the very day I brought it home from taking it back. It was as if the service guys tried to mess up my car in act of retribution and sabotage for bringing it back when they do a half-ass job. I swear my car was NOT running hot nor smoking before I took it back to Lute Riley. How could this start happening the same day after I get it back from the service department? Also, the customer service is poor (not just the guys working on the cars). One time I drove up into the garage for service and sat in my car for about 10 mins before someone offered to help me. What makes it worse is that there were a host of service personnel in the garage doing nothing and they saw me sitting there. There is one lady in the department who is very kind, and she has been the only reason why I returned and have not written a complaint sooner. But, after some thought I think other customers need to be forewarned, especially now that I suspect sabotage. I also think it is important to note that the service department plays games with estimates. So when I have had diagnoses done, I would ask for a detailed itemized estimate. I want to know how much parts costs and which parts, and how much labor, shop fees, etc cost. They don't want to give anything in writing which is very suspicious. And when I ask consistently, they might give me something, but it is not itemized nor detailed.. So, in reverse, I asked my friends about Lute Riley (I did not know because I am not from this area) and they had awful things to say about the sales and service. I should have asked them first, but I just hoped Lute Riley was good because it was one of the closest Honda Dealerships. I was WRONG! This is just a brief synopsis of some of the awful stuff I experienced. I tried to write details to help you see that this is an authentic post from a customer who is not disgruntled, but actually tried to give the dealership several chances to improve, to no avail. AVOID Lute Riley like the PLAGUE! read more

Hey Everyone, I've been shopping around all over Dallas/Fort Worth for the new 2013 Honda Accord Sport. One of the places I called was Lute Riley. I live in South Dallas so I wasn't interested in really driving all the way to Richardson, but after driving to three other dealerships to get the best deal, I decided to check out Lute Riley. I was really glad I did. I drove away with my new 2013 Honda Accord Sport. It started off with Mike Sears in the Business Development office. He grabbed my phone call, was super helpful. I knew what I wanted and told him my terms and he went working. He called me back promptly and said that he is pretty sure he could make something happen. We scheduled an appointment for Monday. Monday morning I received a call from the Sales Manager to confirm my appointment. He asked what colors I was looking at and that he would have them pulled for me to look at. I thought that was awesome. That monday evening, i had something come up, I still called up there and Mike connected me with Harrison Do & Javed. Harrison worked with me over the phone and not only was helpful but also fully explained why the deals from the other dealerships wouldn't work and was willing to show me the numbers to prove it. That was refreshing. I told Harrison that I would be there the next day. I arrived at the location and Harrison and Javed greeted me. Harrison was finishing up with a sale, so Javed took me to their inventory lot. Which by the way, they have the largest selection hands down. I didn't need to wait for a transfer from another dealership or pay a transfer fee like other dealerships said they would need to do. Javed, was awesome. He was patient with my indecisiveness on color and features. He pulled two cars out at night and drove them to an area where there was light so I could see them. He went above and beyond. Picked the card and test drove it back to the dealership and got working on the deal. Harrison, was open about the deal. Showed me the numbers and worked with me. He was honest and I never felt I was being cheated. These guys really worked with me. I have a 2005 Jeep Grand Cherokee Limited that I wanted to trade and had a reasonable price in mind. We haggled like always but they made it happen. Harrison met my budget and we walked out happy! Clay in Finance was a tremendous help. I'm the type of buyer that reads all the paperwork. He was knowledgeable and answered all my questions. When we finished up, Javed helped me unload everything from the Jeep. I sat in my new car a 10:30pm, thinking Javed wanted to get home, he was one of the last guys in the office. Everyone else had gone home. Well, I was wrong. I was amazed. I've sat on a large company Customer Experience Advisory Team and Javed exemplified true customer service. He sat on the passenger side and went through an extensive training on the all the major parts of the car. He paired my phone, transferred my contacts, set up my speed dial, should me tips and tricks. You may think I'm kidding, but I'm not. This was my experience at Lute Riley and I felt I should let everyone know. These guys were awesome. Mike, Harrison,Javed and Clay, thank you. read more

The first time we went, we had the pleasure of meeting Thanh, who took us for a test drive in the new, 2016 Honda HR-V. Along the way, he excitedly talked to us about all of the features included in the car. When we got back to the dealership, he waited patiently as we opened every door, messed with every button and setting, and moved every seat to see what all it had to offer. : ) We had to get a couple of things taken care of financially, so we left and in the meantime, we received a hand-written note in the mail from Thanh, telling us how happy he was to have met us and how he hoped we'd be back. When we did come back, he was off work, so we were referred to Javed, who was also incredibly patient and thorough in talking to us more about the car. Their Sales Manager, Harrison worked hard to get us the best value he could for our trade-in and made absolutely sure that I was comfortable with the amount before even beginning to move forward on the deal. While they took care of all of the logistics, Chad came over to the desk at the perfect time to talk through all of the accessories that were available to us. He was able to offer us a great deal on some all-season floor mats and a trunk organizer, and that just added to the excitement that I already felt. We worked with Grady and Clint in the financing department, and I also cannot say enough good things about them. Grady tried to make sure we were getting the best interest rate possible, and Clint took the time to explain every line item to us to make sure that we knew what we were paying for. When he presented us with optional add-ons, he waited patiently as we talked through it, (which is a feat in and of itself, as my husband and I are both very, very indecisive.) : ) Driving away from Lute Riley Honda in my new car, I felt so well taken care of and so valued as a customer. Richardson isn't the closest to our house, so we had gone to other dealerships prior to this. Each and every one of the salesmen we had been in contact with from other dealerships pretty much fell off the face of the earth once the end of the month came and went. That wasn't the case with Lute Riley. They kept in contact with us and made sure we knew that we weren't just another number to add to their "quota." We were valued customers to them, and we knew that from start to finish. I absolutely love my new HR-V and I'm so grateful for the team at Lute Riley Honda in Richardson for their hard work to make us happy! read more

I purchased a 2013 Pilot EX-L from LR Honda last night. This is my 4th Honda, and 2nd time to purchase at Lute Riley (1st time was in 2005). I chose to go back here because not only did they easily beat the 5 previous quotes from John Eagle, David McDavid,Honda Cars of McKinney AND Rusty Wallis by hundreds (not $10, HUNDREDS) they threw in 8 add-ons, 2 years of Free oil changes (yes, YEARS) and the salesman had an ice-cold Sprite waiting for me when I got there (he knew I had a sore throat & cold LOL!) OK, so the Sprite is like, whatever, but to me it showed a sense of humor and caring that you don't see at other dealerships, who act like YOU owe THEM something. I hate to drop names on reviews, because I am always suspicious that the review is written by the actual sales person trying to make the dealership look good (seriously, you know you have thought it too! haha!) but I will on this one, James Brown was our sales guy and Finance guy was named Bret. Even though it was after 9pm by the time we examined the actual vehicle, James parked it in the brightly lit service department so we could see it good, and he also took the painstaken time to show me every little button, programmed my phone into the bluetooth & etc. I'd test driven roughly 12 cars before this, and NO ONE had taken the time to do any of that, all the OTHER dealerships (*cough, cough, Honda cars of McKinney*) wanted to know was what my monthly payment I was comfortable with, the others could careless to SELL me the actual vehicle. ggrrr.... Bret (finance) was also patient & straight to the point, didn't pressure me with all the Gap Ins crap and etc, he was sympathetic that I was sick and ready to get it over with at that point. They beat our bank's APR of 2.9% and we got 0.9% easy, even with Meh credit scores. Bret seemed even amused at me when I got so excited over the oil changes, and was examining the paperwork for any extras that could have gotten slipped by us. Nope, not there. They seriously rock. I have referred all my friends on Facebook, and hope you don't hesitate to send your daughter/sister/mom there, they are really cool to deal with and don't miscalculate your intellect as a female. *Only a woman will understand what I mean by that, when it comes to buying a car* read more

First off I want to say that the Lute Riley Honda in Richardson, TX is the best car dealership, not just honda dealership, around.As a first time car buyer, I wanted to be as prepared as I could. I read absolutely every article I could about what to do, what to say, and what to look for but that can only do so much. Now being in a competitive market it was easy to shop around. I went to Ford and dodge before making my way to lute riley in a 1 month search for the perfect car. All the cars have similar features nowadays. Not going to compare the other guys, just know that they were not even close to the level of service I had at Lute Riley and treated me as if I couldn't afford the car I was looking for by looks a lone, being a younger male. What truly sold me was the excellent service I got from not just one but everyone at Lute Riley. The receptionist was delightful. My salesman, ABDUL OMAR, was just terrific. I didn't felt pressured with him and by the end of it, I felt like it was a friend that was helping me, not a man working for a commission check. He was terrific with the company I had as well. (Sister and Niece) Abdul answered every technical question about the car and even demonstrated them in the test drive. The whole process was easy from start to finish. I traded in my old car and took what is now my car out for a test drive. An accessory guy came to talk to me as we were doing the paperwork. Great guy as well. Abdul then handed me off to their finance guy Ludwick Everhart. He was also the one who informed me about Honda Care.(which I recommend, there's too many electronics in these new cars now and getting help from a licensed honda mechanic and getting honda factory parts, just about beats everyone.) Signed some more papers, paid, and I was off with my new 2016 Honda Civic Sedan Touring. TL;DR. Great and friendly service with competitive prices at the Lute Riley in Richardson. Knowledgeable staff that's incredibly willing to help. I would recommend Abdul Omar to anyone who reads my post, truly a fantastic person. If you get stuck with a finance manager, hopefully you get Everhart. Awesome to the point guy. read more

This dealership is, without a doubt, the worst I have ever purchased a vehicle from--and I have purchased over 20 vehicles. The unethical and deceptive practices I experienced here are unacceptable, not just from a customer service standpoint, but from a compliance and regulatory perspective as well. First, my salesperson (Chuck) outright lied to me, claiming that the second key for my used truck was simply "forgotten" by the previous owner and would be provided later. This was clearly a tactic to close the sale, as the key was never provided. Additionally, I was handed the vehicle with less than a quarter tank of fuel, which speaks volumes about their lack of professionalism and customer care. The financial manager also attempted to deceive me by misrepresenting my APR during the signing process. Had I not caught the discrepancy, I would have been locked into unfavorable terms. Only after confronting them did they adjust my trade-in value to compensate for the misleading information. This is a clear violation of ethical lending practices and could potentially raise concerns under federal consumer protection laws. Furthermore, my permanent plates were sitting at the dealership for ten days without anyone notifying me, leaving me dangerously close to driving with expired temporary tags. This is not just poor communication--it reflects a disregard for state vehicle registration laws and their responsibility as a licensed dealership. To make matters worse, the front desk staff who answer the phones are incredibly unprofessional. They are dismissive, unhelpful, and lack basic customer service skills. It's clear that poor service and dishonesty run throughout this entire dealership, from sales to finance to reception. This dealership operates with an outdated, dishonest, and predatory sales approach that has no place in today's market. Consumers should be aware of their rights under federal and state consumer protection laws when dealing with businesses like this. I will never purchase another vehicle here, and I highly advise others to take their business elsewhere. read more

BEST CAR BUYING EXPERIENCE EVER I WOULDNT GO ANYWHERE ELSE. I was recently in the market for a fuel efficient vehicle, being that my Ford was killing me on my gas bill. I was attracted to Honda and the incentives they offered, but made a HUGE mistake of going to David McDavid first. I spend two days and over 14 hours trying to negotiate a fair deal with them, but after hearing a lot of fast talk and trying to see through all the white smoke I walked out. This was the only day I had to finish my car deal so I contacted Mr Zoobie at your internet sales department and told him my story. He assured me that I was not being unreasonable, like David Mc whats his name said, and that if I were to come in your team would be straight forward with me. It was already 8pm and I had a bad taste for Honda in my mouth, but I still packed up my two year old and headed down. Mr Zoobie introduced me to Clint Kargozar, who was professional, courteous, knowledgeable, and delived on every promise he made. He FAR exceeded my expectations, so much so i decided to purchase a second vehicle for my wife while i was there. He was insistant on being detailed and straight forward. I didnt have to ask him to slow down when we were doing math together and even his follow up was AMAZING. This was my first foreign car and my first Honda for that matter and i will never drive anything else, and will not buy a car from anyone else. Clint is MY car guy. He had me in and out making two purchases in 3 and a half hours. He and your team are amazing and you have earned a Lute Riley Honda customer for life. Thank you for having and amazing team and people like Clint on board. It was hands down the BEST car buying experience of my life, and I have told everyone who asks about my brand new CRV where to go and who to see, and where not to go for that matter (David McShady) Thank you again, Matthew Faughn read more

I came here because my engine light was on. I made an appointment and stated in the appointment the problem. When I arrived at the dealership, I was told the mechanics who look at the bottom portion of the car (their words) might not have time to look at my car because they were preparing to leave for the day (2:20 pm). Then, the service man walked around my car and told me that all four of my tires had dry rotted, and I needed four new tires. While my car was being looked at, the tire specialist came to speak to me. He had alcohol on his breath. He tried to scare me by telling me the dangers of dry-rotted tires. He then gave me a quote of $823.52 for Honda to replace all four tires. I knew I needed new tires, but I was just deciding whether to order my tires online or buy from a tire store. I simply did not like the manner in which this man tried to scare me and acted like he was trying to help me. In addition, I think the price is a little too much. About 1.5 hours after I dropped off my car, the service department man told me that my catalytic converter was out, and it would cost $1300 to repair it. I asked about the warranty on my car and was told that it expired at 80,000 miles -- I have 84,000 miles on my car. I said I did not have the money, and I was told I would have to pay $125 for the diagnosis because a computer was used. I feel that I should have been made aware of the cost of looking at my vehicle. I really felt as if I had no choice but to pay because they had my car. I wonder what would have happened if I did not have the money. Would they have held my car hostage? In my opinion, the service department is full of crooks. Look elsewhere for auto repairs. read more

Bought a new 2013 Honda CR-V from Lute Riley Honda in Richardson, TX last week. This is my third new CR-V and the second one bought from Lute Riley. I thought my 2010 had all the features I wanted for the price; however, the 2013 CR-V includes so many new great features it is fantastic; and, at the same low price. More power, quieter ride, navigation system is satellite rather than CD, backup camera is great, and too many others to list. Although I would say that I am definitely sold on the Honda CR-V's I think the #1 selling point for my purchases is Lute Riley Honda and it's awesome staff. I live 300+ miles from Richardson; however, I will continue to travel to Richardson to buy my future CR-V's. Shawn Khan was my Sales Consultant for both of my purchases from Lute Riley. There is absolutely no sales pressure from Shawn. He is very knowledgable about all the features of the car and answers all my questions. Shawn gives me his full attention while I am deciding color, features, etc., that I am looking for and he keeps tract of this information. He keeps in touch with me every few months to make sure everything is going well with my car and do I have any questions. Although everyone is very friendly and helpful at Lute Riley I will continue to work with Shawn Khan if possible. THANK YOU SHAWN!! After I finally decided on which CR-V I wanted it was time for the financial part. This was unbelievable. Not only did I get a great trade-in price for my 2010 CR-V trade-in, Brett Rupe, Finance Manager, got my payments down $50/month for the same number of payments. THANK YOU BRETT. THANK YOU LUTE RILEY HONDA and THANK YOU HONDA FOR THE 2013 CR-V!! read more

WOW !! Thats all I can say. Hassle FREE car buying experience. I just brought home a NEW 2012 EX HONDA CRV from this dealership. HARRISON DO & JAVED went above & beyond to get me the car I want. No dirty sales tactics, straight to the point, not pushy. Dealing with HARRISON just thru phone & text messaging, and he gave me THE BEST price compare to other Honda dealerships within 40 miles of DFW area. Some dealers gave me lower price just to lure me in. But when I showed up at their door, they jacked the price and did not honor their offers. Harrison was busy with a customer when I went in, so he appointed JAVED to show me the car I want. There were 3 different colors of CRV that we were interested in. And they were located in 3 different lots within about 2 miles radius. JAVED patiently took us to all 3 locations to show the car. It took me & my wife about 40 minutes to decide the color we wanted. After that, Javed took us back to main office & complete the paper works with Harrison with the price we agreed upon on the phone (no more haggling & wasting time here). It took him just about 15 minutes to complete this process. Then he sent us to Jeremy in accounting/billing. JEREMY offered me an extended warranty just ONCE, and when I said No Thanks, he immediately proceed processing my payment, and finished in just 10 minutes! I'm happy with my new car & also the whole experience during this buying process. I HIGHLY recommend people to go to LUTE RILEY HONDA, especially dealing with HARRISON & JAVED. THANKS GUYS! YOU MADE MY MONEY WORTH SPENDING! read more

Hands down the best car buying experience ever! My husband and I went in looking to buy a new vehicle as we recently found out our family would be expanding from 2 to 3. We had been to various dealerships in the area, exploring our options amongst the different manufacturers and were leaning towards a more costly alternative. We have previously owned Honda's and were completely satisfied with the vehicles. Our initial visit to Lute Riley removed any other options we may have been considering. My husband and I cringe at the thought of getting pounced on once we get out of the car at dealerships. It was such a relief to not have to experience this type of strong-arm approach at Lute Riley. We worked with Clint Kargozar in sales and were always treated with respect and an up front attitude. His knowledge of the cars was refreshing, and something we had a hard time finding at other dealerships. He actually worked with us to insure that we found the perfect vehicle to match our needs. We were shocked when the high level of customer service was displayed as we went on to deal with the sales manager Aaron Johnson, and again when we arrived at finance dealing with Kristen Johnson. The teamwork and salesmanship we experienced while at this dealership made our buying experience the best we have ever encountered. Coming from a position where we were not immediately expecting to purchase a new vehicle we found it incredible that the staff at Lute Riley was able to minimize our concerns with making a large purchase at this turning point in our life. read more

My car died very suddenly and I found myself in immediate need of a replacement. I actually had my mind made up to lease a Honda Fit from a local lease agency, but because I am still paying for my daughter's car I did not qualify for their financing. I was worried, but the leasing agent put me in direct contact with my sales person Marc at Lute Riley, and assured me he was the best and would make sure I got into the car that I wanted. I am very happy to say that Marc really was the best! He took the time to sit down with a calculator and crunch the numbers to make sure I made the right choice of lease versus buy. He actually stayed late to wait for me to arrive, stayed even later while we figured out finances and other details, and he did it all with a smile on his face. He had me into a new Honda Fit within 48 hours, which was phenomenal. After the sale, Marc has made several follow up calls to make sure that I was comfortable in my new car, that I was completely satisfied, and to make sure I got my accessories. The gentleman that prepared my final paperwork and the lady that helped me with my accessories were also fantastic. I was in a hurry to get home and everyone made sure I was taken care of as quickly as possible while still being thorough and they were so friendly and courteous. I've had some good car buying experiences in my life and some bad car buying experiences. My purchase from Lute Riley Honda was definitely up high on on the good list! I couldn't be more satisfied. read more