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    DFW Universal Auto

    3.2 (6 reviews)
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    CarMax

    CarMax

    2.9
    (113 reviews)

    I've had a very suspicious interaction with CarMax…read more I recently attempted to purchase a vehicle. Despite having pre-approved financing in-place, the dealership staff ("Zak" and "Abdul") still required income verification via Bank Statements as well as my SSN. I provided them, redacted. The next day, I was informed that I could not purchase the vehicle at the location, and shipment to a location near me would be required, a service that incurred additional cost ($1,200). I eventually completed the pre-purchase items via CarMax corporate, and arranged for the car to be shipped to a nearby location. Not more than 5-minutes after completion, dealership staff "Zak" called and read me a pre-prepared statement that they have cancelled the sale and transfer, despite the order already being processed. Further, staff at that location have determined that the CarMax-Garland location as well as all CarMax locations will not do business with me in the future, this decision is final and they (CarMax) are not required to give a reason. I honestly don't know how to respond, other than to be suspicious of this and perhaps other location, especially in regard to data and private information.

    My wife & I was Prequalified for a vehicle at our local CarMax of Plano everyone was excellent on…read morepoint and polite @ CarMax Of Plano, The car that we wanted was at CarMax of Garland.... When we left CarMax of Plano the paperwork for car we wanted at CarMax of Garland was complete .... all we needed was to sign a few signatures and read over some documents...... When we arrived at CarMax of Garland , we were directed to business office immediately and was received by a nice young lady by the name of Melissa Huerta. Let me preference this by also saying that me and wife were dressed for the weather , it was cold out so we had on sweats. Mrs Huerta helped my wife get ready for the test drive , we test drove the car everything was amazing !!!! Upon arriving back to the Dealership after the test drive, myself and my wife were approached by Christian Gantes (Sales Associate) which introduced himself and Hawar Gerki (Sr Sales Consultant) Who said absolutely nothing to us about who was period. Then Christian stated that some information didn't come from the CarMax Of Plano, and we need to finish up some paperwork. Mind you , I said before arriving to CarMax Of Garland all the paperwork was complete, all we needed to do was sign for the car and read over everything. Hawar Gerki took my wife to has desk and basically interrogated her asking how she made some much money and literally reran all of her info...including ... job verification (again). At point I get pissed because clearly he is racial profiling us with a smile on his face. Mind you he hasn't stated the reason behind doing this or stated who he is to my wife. 45 minutes goes by he comes back to my wife saying it was a mix up and he is sorry..... all this after the paperwork with the car was complete on our end. Clear cut case of racial profiling. Bright note out this was Mrs.Huerta she was very professionally and needs to be promoted , she went above and beyond even offering to pay for dinner. Now , Hawar Gerki needs to be fired for work place profiling and harassment... completely unprofessional as customer I would never purachase a car from this location because he works there. And I'm going to file a formal complaint against him.

    Classic Cars Sales

    Classic Cars Sales

    2.4
    (25 reviews)

    I purchased a small BMW convertible from Classic Car Sale LLC earlier this month. Unfortunately,…read morethe vehicle did not last 24 hours before breaking down. It had to be towed first to my home and then to a BMW service shop. The technician informed me that the engine has major issues and that the repairs will be extremely expensive. The owner of Classic Car Sale LLC assured me that the vehicle was in "top condition." He claimed it had been inspected and serviced by a mechanic and that there were no problems. When I noticed oil underneath the car, he told me it was just "residual from the last oil change." After the breakdown, I asked him when the oil had last been changed, and he admitted he didn't know. After reading reviews, I discovered that he has used the same excuse about "residual oil from the last oil change" with other customers as well. Once I emailed him about the condition of the car, he stopped responding and did not return my calls. This seller is not to be trusted. He will say anything to make a sale, even if it's completely untrue. I later checked Yelp and found over 12 one-star ratings and an overall score of just 2.3 stars. I should have done my homework. The car did come with a small service warranty, but after reading the fine print, it will only cover a fraction of the repair costs. STAY AWAY if you value your time and money. The vehicle is getting repaired. Total bill $6600 My out of pocket $5600 That is what I get for dealing with dishonest Johnny.

    DONT DO IT. JUST DONT DO IT. SAVE YOUR MONEY. I'm out of $8000 for a lemon. I had the car no…read morelonger than 5 months and the AC goes out within the first month, which was a $1200 fix. The next 3 months the transmission goes out which will cost me $6000 for a new transmission. PLEASE IF READ THE REVIEWS. IF YOU VALUE YOUR MONEY AND YOUR TIME. JUST DONT DO IT.

    DFW Universal Auto - usedcardealers - Updated August 2026

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