David is an honest mechanic who knows what he's doing. He has great communication with his…read morecustomers and tried to provide updates on the status of my vehicle daily. I went in for an oil leak and they replaced a vacuum pump. I live nearby, but even if I didn't, they are worth the drive. Highly recommend David and his team.

Great family-owned auto repair shop! The staff is friendly, pricing is fair, and the service was…read moreexcellent. They were honest, efficient, and made the whole process easy. Highly recommend if you're looking for a shop you can trust.

I did not purchase my BMW here, but I do bring it here for service. It's a 2025 and I've had it in…read morefor basic maintenance, a windshield washer pump replacement, and a check engine light diagnosis. The service department is truly TOP TIER. I've worked with Karla and Mark, and they are both amazing. The entire team works quickly, efficiently, and with great communication. Getting a loaner vehicle was completely hassle-free, which has honestly been a breath of fresh air. Having worked in the car business myself, I know how difficult loaners can be to secure--so this level of service really stood out to me. I would absolutely recommend them. Fast, reliable, and genuinely caring service--it really shows. Much appreciation to the whole team!

I found a car through Autotrader, listed at 32900. Turns out the real price was 33400, when you…read moreadd on the "Sales Service Fee". That's just markup. Even with that, I was good with the price of the car. We agreed on the price. I was going to be coming in from out of town. At first I was asked to arrange to put down a deposit, which I was fine with. The car needed some body work and would be about 10 days till it was ready. I was fine with that. They changed the request, asked if I would take a call with the finance manager and arrange for full payment. I was fine with that. I was asked if I could take a call in 15 minutes. I was out, asked for an hour. I was asked if I was going to finance, and I said I was going to just pay cash. 3 hours later... no call. I texted my sales rep. called. About 30 minutes after my second call, I get a text. After we talked and agreed on price, someone else came in and they sold the car. Wow. He backtracked and said it happened while we were talking via phone. But then why was there no call explaining that? Why did I have to hunt them down? From the time I said yes, to the request to meet with the finance manager, I got three calls with different requests. That means he was talking to the management team there. I'm not buying that there was another deal going on at the same time. I think an easier (local buyer or more profitable one (financed) came in after.

On 3/5 I purchased a vehicle here. I returned 2 days later because the check engine light came on…read more Instead of informing me of what the issue was, they cleared the code and said it was nothing to be concerned about. I knew that was not true. The next day the light came on again. This is when I'm told it was a bad O2 sensor. We're going to order one and call you when it gets here, is what I'm told. This never happened. 6 weeks later I no longer have a vehicle and I'm out of $7000. DO NOT PURCHASE FROM THIS DEALERSHIP!!

We had an excellent experience purchasing from DFW Auto Financing. Fadi was out of town and in…read moreanother time zone, but ensured that the process went extremely smoothly. His employee is also very nice, and we encountered a repeat customer while there. He is honest and a good person to work with. We will buy from him again in the future.

Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

Empty liquor bottle in new car and fudged mlieage. UNACCEPTABLE EXPERIENCE…read more This was the WORST car buying experience. It took way too long, was way too expensive, and left me feeling regretful and horrible about the whole situation. After the entire car buying experience, we still had to wait almost an hour - outside by the back of the dealership watching employees leave their shift and just waiting for our car. It was weird. Then, as i was driving in home in my new car, happy with the car, but feeling screwed over, and generally upset over the experience, I realized two things: 1. The mileage on the car is 500 miles more than stated when i bought it 2. THERE WAS AN EMPTY LIQUOR BOTTLE -- RATTLING AROUND IN MY NEW CAR TLDR: The experience was awful, the mileage was fudged and i don't recommend this dealership. I found a liquor bottle in my new car. An unacceptable experience overall. Something positive: the finance person was really great to work with.

Five Star Ford Collision Center in North Richland Hills, TX is affordable, friendly and they do…read moreprofessional work. My car is paid off so not willing to buy a new car but have had a few incidents with the rear hatch needing body work. This was not an insurance claim so his was out of pocket. The work was reasonable. They got the work done quickly and they even delivered my car to me once it's was repaired. Excellent service, great quality and good people. The manager that runs Five Star Ford Collision Center makes himself available and runs a great business. If you own a Ford and need body work, give Five Star Ford Collision Center a try.

After an unexpected bump left my car damaged, I wanted to take it to a place where they would take…read moregood care of her. Being a Ford, I wanted a Ford repair place and that lead me to Five Star Ford Collision Center. From drop off to completion, they took me through the process, dealt with the insurance company and my car is now looks awesome again, all thanks to the quality work that they performed. I highly recommend them, and if the need arises, I will use them again. Great service, communication and quality work!