I bought a truck them April 2025. The truck was a 2024 3.0 duramax 1500 Silverado with 6,000 miles…read moreon it. The truck is a salvage title and the pictures of the wreck were not that bad. I have since driven the truck 25,000 miles over the course of a year and it's great. The body repairs they did are by no means factory levels and the extra parts they put on are not OEM but I saved 20,000 off of what a dealership would've charged me. They were also very transparent on what they fixed on the vehicle. I had one problem on a missing part and they sent me the missing part swiftly. Overall just research the truck, check out what happened to it and buy a reliable vehicle.

I bought a Chevy Silverado 1500 from Dallas Motors on September 4th. The truck broke down the very…read morenext day and it took them TWO WEEKS to finally return it to me. The entire time was nothing but lies, broken promises, and complete lack of professionalism. I was constantly told "it'll be ready tomorrow" or "I'll call you back," but no one ever followed through. I had to chase them for updates, and when I finally gave up on Diego's excuses and started dealing with Hassan, the story was still the same delay after delay. To make matters worse, when I finally did get the truck back, it started having problems again just 3 days later. This dealership has no respect for their customers' time, money, or trust. I would never recommend Dallas Motors to anyone. Save yourself the headache and go somewhere else.

Maya and her team are AMAZING! They will work with you, make…read moresure you have a great experience and will go above and beyond to make sure you're happy!!!! Don't forget to ask them to help you with your auto insurance, even if you have a policy, they will help you look for a better deal.

Sam and the staff went above and beyond to make my wife and I happy with our purchase. We love our…read morenew 2016 Toyota Yaris. The only problem was it looked like a couple of the tires We're going to need replaced soon. When I brought this up to Sam, he made sure that new tires are on it at no charge to us before we finalized our purchase. They also took care of all registration paperwork and sent us the license plates in the mail. They also gave us free two years maintenance and oil change. One of the best experiences I've had getting a used car from a dealer.

I wanted to give it some time before I left a review to ensure that it was as objective as…read morepossible. 1. Charles is the best salesperson in the world. He will make sure your are informed, comfortable with your decisions, and will even try to help you out after the sale, i.e. dealing with finance or maintenance. 2. The finance department has the tendency to be rude. Everything is good with them as long as they have their money on time. They do not extent grace and do not have any patience for misunderstandings. I got my car 3 months ago. When I got the car, I put their insurance on it. I was told all I had to do was send the declaration page of my own insurance and they would removed the extra money from my note that I was paying for their insurance. I got insurance on my car 3 days later, but forgot to send them the declaration page. On the day the note was due, I called the finance company to tell them I had the insurance and could that be removed so I could pay the note. They said I would had to call 3 days prior so they could verify the insurance and I would be responsible for the payment of the car note and the insurance. Since I really wasn't expecting them to say no, I only had money for the note, not the insurance. There is a 3 day grace period, so I asked if they could start the verification process now, and I would pay the note on the 3rd day of the grace period. They basically said no. I take total responsibility for my non-adulting moment, but I am human and things happen. I am also a teacher, at middle school, in a teacher shortage, and run around like a chicken with my head cut off for most of the day. The following day, I called them to pay the note but late fee were tagged on and their were high, along with the insurance was more than I had. They told me they could not take the partial payment, could not not removed the insurance, could not removed the late fee, could not do anything, and I would have until the next day to pay or they would take it. On the third day (morning, not evening), I went outside and my car had been repossessed. I called just to make sure that is what happened, but the police said they had no record of my car being repossessed or towed and car lot are required by law to report it. So the police, and myself were at that point working under the assumption that my car had been stolen. Around 11 pm I got a call back that it was repossessed and they were going to bring it back because it wasn't reported but the lot was locked so they were going to bring it back the next business day (which would have been Monday). When I called back on Monday, I spoke with someone named Racquel. She was extremally rude. While trying to get everything resolved she hung up in my face at least 5 time. I was now responsible for the note, the insurance, the late fee, and the repossession fee which totaled almost a grand! They would not take payment over the phone. I had to come in person and bring cash. I had my mom meet me up there because again, I did not have the money for all of that, and mommy to the rescue (shout out to you). She was extremally rude to my mother, and me. We were up there for almost an hour to pay a car note. When I finally paid, she claimed she could not give me my car. Because they had tried to active multiple keys to my car, Onstar has locked my car and deactivated all keys (I didn't know this at the time). She said the had someone coming up to fix it. After 45 minutes she said no one was coming and I could come pick the car up tomorrow. She offered me my payment back. She said it was out of the goodness of her heart because her sister is a teacher. When I took her up on the offer she said if I took my money back, she would cancel the contract on my car. Her response then was that was she gets for trying to be kind. I sent the copy of the declaration page so that I wouldn't have this problem anymore. Fast-forwarding to the next month on my due date, they were claiming the did not have my declaration page. I told them when I sent it so they went in, they checked the email, and has the insurance payment removed within 7 minutes. I didn't want to have a debacle with them so I left it be but was remembering the previous month's ordeal and how easily it would have been resolved. This month (today), I paid the note with ease and everything was civil, which is why I stated, everything is good as long as there is no misunderstandings, mistakes, or miscommunications. There is no grace extended, the is no compromises made, or effort to try to understand the customer. Money talks, BS walks I guess. I saw on the google reviews how someone in the office puts all of your business on front street when you try to leave a review which was made me hesitant to even write this but its needed. To think of how excited I was to work with them and how helpful they were in the beginning is disheartening. However, it is a lesson learned.

I got my Jeep Liberty from here I'm paying on. I absolutely love my jeep and I've had it about a…read moreyear now. I've had no issues with this business or my Jeep. I highly recommend that if you're having an issue finding a car please give them a chance. They gave me a chance when others told me no!

scammers all their cars have issues please stay away from these crooks. they will ignore youread more

I came with my own financing Rich-ard the sales man told "Sam" I was ready to buy. I showed him my…read morebanks financing he shoved it back in my hands and said it was not accurate as if he was financing it. Nonetheless, he decided to add a service warranty and wanted more than 3 times what my bank required and that it was because of my credit score. He then tells my bank the he will charge another $1k more than the advertised price and if it breaks down in 2-3 days he will not cover it since I di not want their service warranty plan. Well said Sam - No sale or customer business from me. You can go suck it! Piece of sh** along with the silent owner Carlos which are in cahoots with making shady deals. Remember, if you don't add their service warranty to the car purchase they will go up on the advertised price of their vehicles.

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

Absolutely terrible experience. Purchased my trade-in with no issues, but that was about it. TDLR:…read moreCustomer service was terrible until a manager got involved, salespersons don't care about you after you give them your money. CarMax will work to max out your warranty. Sale (2 out of 5 stars): Benson (Salesperson) was quick to sell the car and get financing which was great, however stated I would be paying $408/month for my purchase-- calls the next day (when I go to pickup the car) and states it's $458 a month! ..WHAT!? "Oh that;s with the gap insurance and the Maxcare extended warranty (which I stated I did not want)... So I stated I did not want it, and instead of okay it was "Oh WOW... May I ask why you don't want it?" ... I just don't! Then he goes on to say how many people use it for major repairs (which brings into question -- are you stating Carmax sells POS cars that need to be replaced anyway?) ... So then he says, well then gap insurance... Don't want it... so now its down to $388 a month. So I go and sign the paperwork to pickup the car. That part is done. Customer Service (1 out of 5 stars): I notice when I pull off the lot, my USB hub under the A/C controls don't work. I call the service department and am unable to get thru due to an AI answering service. I call my sales person and he (Benson) tells me "Sorry, I cannot help get you connected to service, once the customer buys the car, we have nothing to do with them" ...WHAT?! So much for customer service. You got your money from me, why else would you show an interest in how you earn a living?? ... I had the call on speaker and even my coworker was like WTF? Terrible customer service. Maintenance (1 out of 5): I bring the car in on Saturday AM, service for cars is only Monday to Friday. So I end up calling, earliest appointment was 4 days later 8:30am. So I take off work to get the car to Carmax. (Thursday 8:30am)... I call Friday after lunch time, they still HAVE NOT touched the car to see what the issue(s) are with it. I call at 6pm right as they close and they stated the car is in their "off lot" to go to the dealer Monday AM. I assumed the car was at the dealer. I call the following Thursday afternoon (7 days later), Carmax service supervisor (Fradonna) stated the car is at the dealer with no update. So I called the dealer and THEY DID NOT GET THE CAR. I called another close dealer and they did not have the car. I take the next (Friday) morning off work and drive to carmax. MY CAR WAS SITTING IN THEIR LOT FOR 8 DAYS!!!! ... They told me it was at the dealer, and I parked right next to it. I go to the Ford dealer with MY car so I know it's actually at a dealer, and Ford stated that Carmax is not very good with claiming items in their warranty and payment would be an issue. So I went back to Carmax so they can bring it to the dealer (hopefully) and I can still get a loaner vehicle. I go back and speak with the manager (Wesley) who stated he would ensure the car is bright the same day to the dealership. I got the call later that day that it was at the dealer and I called the dealer to confirm, which it was there. The following week, I called Ford for an update (which WHY AM I, THE CUSTOMER DOING THE JOB OF A SERVICE TECH/MANAGER ON A CAR CARMAX IS RESPONSIBLE FOR????).... And they needed a part for the car where total would be $1400 or so. I called the manager and it was only when I told him that I would be out of town, did they put pep in their step because they didn't want the loaner vehicle to be at their airport for 2 weeks (not mentioning the fact my car is still at the dealer...) ... so that got approved and I finally got the car back with no issues. I had the car for 4 days, and it was in the parking lot at Carmax for 8 days (only on Day 8 did it go to the dealer because I drove there and raised the issue).... Absolutely ridiculous service. I would NEVER do business with Carmax again, nor will I recommend them. Scammers who want to max out your warranty and screw you over as a customer. They care about you until they get your money

Can't say anything about Romeo Ahmad. I'm blown away with this guys service. I have been looking at…read morecars for past couple of weeks and am ready to buy a vehicle this week. Wow ! So impressed and he is truly so humble. No words... Go see him- You'd be glad you did. He is a Sales Manager and what I can't seem to understand is how is not like other sales folks in the industry. Won't push you, won't manipulate you but will help and will agree witt you if you point out something wrong. Truly impressed and thank you. Ever since Jesus changed my life, when I see compassion and kindness- I call it out. May one day you can turn to Jesus ! Maybe one day this comment would come alive. He changed my life and vibe states that He is the Lord. John 14:6

*****Out of state buyers beware******** I really do not know…read morewhere to start here but lets start with I purchased a Cadillac CTS V and took position of the vehicle on 7/14/26. Lets start with the issues from this date 1st test drive with the car straight off transporter the transmission was shifting very harsh and was Shuddering throughout the whole test drive. I was scared to shit that I was sold a car with a bad transmission. 2nd issue during the drive was car felt very wobbly in the back and as soon as I hit any uneven road car felt like it wanted to loose control. 3rd issue with the car was the radio. The radio plays for 2 to 3 minutes at a time and the whole system reboots or freezes. 4th issue with the car was coolant was empty on both tanks. Oil change was not done and car was at 75% oil life when it reached me. These are the main issues and I will not go into the amount of body and interior damage that was not told to me upfront after asking multiple times to please let me know every and any imperfections so I can know up front and decide if this is the car for me as this is a speciality car and should be in the best condition possible especially at the price I paid. I have spoken with Jb at the dealer immediately following all this but of course it was pushed over to the sales Manager and from the sales manager I was pushed to service manager who never reached out to figure out my issues. My brand new car has been at a certified Cadillac repair shop since the 1st week I received the car and have yet to get it back. Here is what I know so far The dealer did Zero service to the car and was not looked over at all. I looked over the original photos of the car for sale and from the photos of the hood open you can see that there was no coolant in the tanks. The car had old oil and a old oil filter which means a oil change was not done. Everyone knows if these 2 things were not done and looked over what makes you think they did anything else. The vehicle was also put on a lift and to my surprise the Right rear control arm was bent , the 2 rear tires were mount backwards as the outside was blatantly says INSIDE and they mounted it outside. Car was completely out of alignment as well. I have alignment spec sheets to provide for proof. The transmission on this car had a tsb which the dealer advised they knew about it and should be done but as you can see they did not. I had the service done and GUESS what it is better but did not fix the problem 100% and now I have to put a torque converter on a car I have yet to put 200 miles. The radio needed a brand new radio module called a HMI that needed to be programmed to the car. Long story short this dealer got me pretty good and held the lube while they were at it. I have not heard from them in a few weeks and not one person has reached out to see how is it going and if I got my car back. Any honest and respectful dealer would have made right by this already and checked in with me. My hopes is that this dealer makes right by me and if that is the case I will be more then happy to adjust my review. If not I will be unfortunately taking legal action. I have provided to the dealer proof of all and if anybody else needs proof please just reach out to me and I will provide. I have 100% proof of everything stated here

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

Great costumer service , awesome inventory And honest…read moreservice Plus a lot financial options for everyone

We purchased a vehicle we were told cost $12,000. With taxes, added warranty costs, it ended up…read morebeing $22,500! Romeo, the representative, completely took advantage of us to charge a much higher rate than we were verbally quoted. This is lying, cheating and stealing from a customer, simply because said customer has a high credit rating. Be careful, and check everything if you purchase a vehicle at this place. Representstoves are totally unreliable, and cannot be trusted at their word!

Very impressed by VIc our salesman. She made sure we were happy with our purchase. Tariq was very…read morefriendly with us. We were able to drive the car off the lot that night, and bring the cash the next day for the car when I was bringing the car back for inspection and new windshield. I have been reading so many negative reviews about them, but I can say 100% that I am very pleased with the car, Tariq, John and Vic. So far we have 0 complaints and would consider purchasing from them again.

I would rate 0 but Don't go here, I didn't expect the recent experience with them especially since…read morei have been a customer of theirs for years! Sold me a vehicle thought was wrote off by previous owners insurance and also has a salvaged title! Vehicle repairs are way more than what I owe on vehicle and the owner son straight up told me they won't fix my car! My car overheated while I was driving on highway with my 6 month old due to a sensor I have been speaking to them about since before I had my daughter and he said I'm too busy to do anything! God got me and mine covered but karma is nothing to play with!

0/5 stars. Avoid this dealership at all costs…read more I'm writing this as my husband the original customer who wrote the original review, and I can confirm every word of it is true. I was there through all of it, and watching how Kevin Ford Automotive treated him was infuriating. He bought two vehicles here--a 2011 GMC Yukon XL Denali and later a 2017 Ford Expedition. Both were sold "as-is," but both broke down almost immediately. The Yukon went back for repairs five times in just 2,500 miles with no resolution, and the Expedition's check engine light came on within 24 hours showing a catalytic converter failure. This dealership has shown zero honesty, zero accountability, and no care for customers. Texas law is clear that "as-is" doesn't excuse hiding known defects, but based on what we experienced, they simply don't care. I fully stand by his 0-star rating. If you value your time and money, stay far away from Kevin Ford Automotive.

One of the worst car buyimg experience. Told me that all 4 tires were new, 2 were bald. Only gave…read moreme one keyfob and ot was 3rd party.