I bought a truck them April 2025. The truck was a 2024 3.0 duramax 1500 Silverado with 6,000 miles…read moreon it. The truck is a salvage title and the pictures of the wreck were not that bad. I have since driven the truck 25,000 miles over the course of a year and it's great. The body repairs they did are by no means factory levels and the extra parts they put on are not OEM but I saved 20,000 off of what a dealership would've charged me. They were also very transparent on what they fixed on the vehicle. I had one problem on a missing part and they sent me the missing part swiftly. Overall just research the truck, check out what happened to it and buy a reliable vehicle.

I bought a Chevy Silverado 1500 from Dallas Motors on September 4th. The truck broke down the very…read morenext day and it took them TWO WEEKS to finally return it to me. The entire time was nothing but lies, broken promises, and complete lack of professionalism. I was constantly told "it'll be ready tomorrow" or "I'll call you back," but no one ever followed through. I had to chase them for updates, and when I finally gave up on Diego's excuses and started dealing with Hassan, the story was still the same delay after delay. To make matters worse, when I finally did get the truck back, it started having problems again just 3 days later. This dealership has no respect for their customers' time, money, or trust. I would never recommend Dallas Motors to anyone. Save yourself the headache and go somewhere else.

15 out of 5 stars!! When you find an incredible dealership with integrity, care, and full…read moretransparency, no wheeling and dealing etc, everyone must know!! I was referred to them by a good friend of mine who said they were great to work with and they ABSOLUTELY were! Competitive pricing, no pressure, The whole team I met/worked with Charles were top notch! No all day at the dealership hoping to get that "great deal they will try to get you when they go ask their manager" I cannot express enough how incredible this company is. I will never go anywhere else! Thank you for showing me the good guys are still out there!! Photo 1 in review by Eric J.

My Husband and I have bought both of our cars from this dealer. When we moved to Texas in 2024, we…read morefound our first car here. When the salesman (I don't remember his name) showed us the Carfax report, we learned that the car was a manufacturer buyback or "lemon" (most, if not all of their cars are). Turns out the car had a minor fuel gauge problem that had been corrected by the manufacturer. This gave us some hesitation, but we decided to take the chance on an otherwise good car at a good price. 1 year later, we've never had any problems with that car (other than a couple of flat tires and a dead battery). When it was recently time to buy a second car, we returned here as a walk in. We looked at/test drove four cars and walked away with the one we wanted (yes, another manufacturer buyback) a few hours later. Sam was a great salesman- he was efficient (but not pushy), informative, and juggled us with multiple other customers seamlessly. This dealership has been a great experience for us both times. You should be aware that their inventory is mostly manufacturer buybacks (this is how they are able to offer such good deals), and do your own research and ask your own questions about the car(s) you are interested in. I would say they were transparent about this, but it is important to ask questions to get the information you need.

Great place to get your car , they are great with costumer service it was fast and easy !!! Highly…read morerecommended!

scammers all their cars have issues please stay away from these crooks. they will ignore youread more

I bought a car for my wife here about a month ago and had a great experience…read more I went in the test drive a few days ago and had a bad experience. I informed them I had a bad experience and the General Manager himself called to follow up and to make it right. I don't want to make the point of this review around the incident because my point is that it was an anomaly and they more fixed the issue I experienced. They are good folks, good warranty and I feel that they legitimately care about taking care of people.

Absolutely terrible experience. Purchased my trade-in with no issues, but that was about it. TDLR:…read moreCustomer service was terrible until a manager got involved, salespersons don't care about you after you give them your money. CarMax will work to max out your warranty. Sale (2 out of 5 stars): Benson (Salesperson) was quick to sell the car and get financing which was great, however stated I would be paying $408/month for my purchase-- calls the next day (when I go to pickup the car) and states it's $458 a month! ..WHAT!? "Oh that;s with the gap insurance and the Maxcare extended warranty (which I stated I did not want)... So I stated I did not want it, and instead of okay it was "Oh WOW... May I ask why you don't want it?" ... I just don't! Then he goes on to say how many people use it for major repairs (which brings into question -- are you stating Carmax sells POS cars that need to be replaced anyway?) ... So then he says, well then gap insurance... Don't want it... so now its down to $388 a month. So I go and sign the paperwork to pickup the car. That part is done. Customer Service (1 out of 5 stars): I notice when I pull off the lot, my USB hub under the A/C controls don't work. I call the service department and am unable to get thru due to an AI answering service. I call my sales person and he (Benson) tells me "Sorry, I cannot help get you connected to service, once the customer buys the car, we have nothing to do with them" ...WHAT?! So much for customer service. You got your money from me, why else would you show an interest in how you earn a living?? ... I had the call on speaker and even my coworker was like WTF? Terrible customer service. Maintenance (1 out of 5): I bring the car in on Saturday AM, service for cars is only Monday to Friday. So I end up calling, earliest appointment was 4 days later 8:30am. So I take off work to get the car to Carmax. (Thursday 8:30am)... I call Friday after lunch time, they still HAVE NOT touched the car to see what the issue(s) are with it. I call at 6pm right as they close and they stated the car is in their "off lot" to go to the dealer Monday AM. I assumed the car was at the dealer. I call the following Thursday afternoon (7 days later), Carmax service supervisor (Fradonna) stated the car is at the dealer with no update. So I called the dealer and THEY DID NOT GET THE CAR. I called another close dealer and they did not have the car. I take the next (Friday) morning off work and drive to carmax. MY CAR WAS SITTING IN THEIR LOT FOR 8 DAYS!!!! ... They told me it was at the dealer, and I parked right next to it. I go to the Ford dealer with MY car so I know it's actually at a dealer, and Ford stated that Carmax is not very good with claiming items in their warranty and payment would be an issue. So I went back to Carmax so they can bring it to the dealer (hopefully) and I can still get a loaner vehicle. I go back and speak with the manager (Wesley) who stated he would ensure the car is bright the same day to the dealership. I got the call later that day that it was at the dealer and I called the dealer to confirm, which it was there. The following week, I called Ford for an update (which WHY AM I, THE CUSTOMER DOING THE JOB OF A SERVICE TECH/MANAGER ON A CAR CARMAX IS RESPONSIBLE FOR????).... And they needed a part for the car where total would be $1400 or so. I called the manager and it was only when I told him that I would be out of town, did they put pep in their step because they didn't want the loaner vehicle to be at their airport for 2 weeks (not mentioning the fact my car is still at the dealer...) ... so that got approved and I finally got the car back with no issues. I had the car for 4 days, and it was in the parking lot at Carmax for 8 days (only on Day 8 did it go to the dealer because I drove there and raised the issue).... Absolutely ridiculous service. I would NEVER do business with Carmax again, nor will I recommend them. Scammers who want to max out your warranty and screw you over as a customer. They care about you until they get your money

*****Out of state buyers beware******** I really do not know…read morewhere to start here but lets start with I purchased a Cadillac CTS V and took position of the vehicle on 7/14/26. Lets start with the issues from this date 1st test drive with the car straight off transporter the transmission was shifting very harsh and was Shuddering throughout the whole test drive. I was scared to shit that I was sold a car with a bad transmission. 2nd issue during the drive was car felt very wobbly in the back and as soon as I hit any uneven road car felt like it wanted to loose control. 3rd issue with the car was the radio. The radio plays for 2 to 3 minutes at a time and the whole system reboots or freezes. 4th issue with the car was coolant was empty on both tanks. Oil change was not done and car was at 75% oil life when it reached me. These are the main issues and I will not go into the amount of body and interior damage that was not told to me upfront after asking multiple times to please let me know every and any imperfections so I can know up front and decide if this is the car for me as this is a speciality car and should be in the best condition possible especially at the price I paid. I have spoken with Jb at the dealer immediately following all this but of course it was pushed over to the sales Manager and from the sales manager I was pushed to service manager who never reached out to figure out my issues. My brand new car has been at a certified Cadillac repair shop since the 1st week I received the car and have yet to get it back. Here is what I know so far The dealer did Zero service to the car and was not looked over at all. I looked over the original photos of the car for sale and from the photos of the hood open you can see that there was no coolant in the tanks. The car had old oil and a old oil filter which means a oil change was not done. Everyone knows if these 2 things were not done and looked over what makes you think they did anything else. The vehicle was also put on a lift and to my surprise the Right rear control arm was bent , the 2 rear tires were mount backwards as the outside was blatantly says INSIDE and they mounted it outside. Car was completely out of alignment as well. I have alignment spec sheets to provide for proof. The transmission on this car had a tsb which the dealer advised they knew about it and should be done but as you can see they did not. I had the service done and GUESS what it is better but did not fix the problem 100% and now I have to put a torque converter on a car I have yet to put 200 miles. The radio needed a brand new radio module called a HMI that needed to be programmed to the car. Long story short this dealer got me pretty good and held the lube while they were at it. I have not heard from them in a few weeks and not one person has reached out to see how is it going and if I got my car back. Any honest and respectful dealer would have made right by this already and checked in with me. My hopes is that this dealer makes right by me and if that is the case I will be more then happy to adjust my review. If not I will be unfortunately taking legal action. I have provided to the dealer proof of all and if anybody else needs proof please just reach out to me and I will provide. I have 100% proof of everything stated here

NEVER BUY A CAR WITH THESE PEOPLE!…read more 3 weeks after owning the car the engine had a was blown. I asked them to do a compression test and was lied to while buying the car. They said they would help pay for the repairs and send a check and they only dodged phone calls for months.

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.

Great costumer service , awesome inventory And honest…read moreservice Plus a lot financial options for everyone

We purchased a vehicle we were told cost $12,000. With taxes, added warranty costs, it ended up…read morebeing $22,500! Romeo, the representative, completely took advantage of us to charge a much higher rate than we were verbally quoted. This is lying, cheating and stealing from a customer, simply because said customer has a high credit rating. Be careful, and check everything if you purchase a vehicle at this place. Representstoves are totally unreliable, and cannot be trusted at their word!

I would rate 0 but Don't go here, I didn't expect the recent experience with them especially since…read morei have been a customer of theirs for years! Sold me a vehicle thought was wrote off by previous owners insurance and also has a salvaged title! Vehicle repairs are way more than what I owe on vehicle and the owner son straight up told me they won't fix my car! My car overheated while I was driving on highway with my 6 month old due to a sensor I have been speaking to them about since before I had my daughter and he said I'm too busy to do anything! God got me and mine covered but karma is nothing to play with!

Terrible, just terrible experience with these people. I showed up and drove a 2020 Nissan Rogue…read more Every single ad they have online says "clean title, no accidents" well I get in the car and the dashboard lights up like a CHRISTMAS TREE!!!! COLLISION WARNING, TRACTION CONTROL, CHECK ENGINE LIGHT, STEERING WHEEL HAD TO BE POINTED 45 DEGREES TO THE RIGHT TO DRIVE STRAIGHT THE ALIGNMENT WAS SO BAD. This "dealership" signed this off and was advertising this car as completely clean and sound!! DO NOT EVER EVEN COME HERE TO TEST DRIVE ANYTHING EVER. They will lie to your face and act surprised when you call them out. Please do not waste your time like I have.

muy satisfecha con mi compra gracias por su ayuda me lleve la camioneta de mis sueños trabajaron…read moremucho asta lograrlo. los recomiendo gracias

0/5 stars. Avoid this dealership at all costs…read more I'm writing this as my husband the original customer who wrote the original review, and I can confirm every word of it is true. I was there through all of it, and watching how Kevin Ford Automotive treated him was infuriating. He bought two vehicles here--a 2011 GMC Yukon XL Denali and later a 2017 Ford Expedition. Both were sold "as-is," but both broke down almost immediately. The Yukon went back for repairs five times in just 2,500 miles with no resolution, and the Expedition's check engine light came on within 24 hours showing a catalytic converter failure. This dealership has shown zero honesty, zero accountability, and no care for customers. Texas law is clear that "as-is" doesn't excuse hiding known defects, but based on what we experienced, they simply don't care. I fully stand by his 0-star rating. If you value your time and money, stay far away from Kevin Ford Automotive.