Fantastic car-buying experience. Alvin and Brian were both great to work with, and I love the car!read more

This has been, without question, the worst car-buying experience I've ever had, and this was…read moresupposed to be a special purchase because it was my fourth Mazda. Instead, it has turned into an ongoing nightmare. I traded in my 2023 Cadillac, which already had a negative experience in purchasing it with Ed Morse dealership Dallas, as I had issues after a bad purchase transaction. Instead, 22 days later, my trade-in still has not been paid off because the dealership sent the wrong payoff amount, not following the contract that we all signed. As a result, I still owe money on a vehicle I no longer own. On top of that: My two rebates were not applied correctly totaling $1,250,00 ($750 veteran) ($500 Mazda to Mazda) I canceled my extended warranty and GAP coverage, and I am still waiting on my $4,092.10 refund. That I was told I would need to pay the balance first so that they can receive title before refund me the difference in what they failed to pay by contract. Now I have a car payment due on the new vehicle and still need to pay off the old vehicle for them to receive title, then to wait on at this point for 2 checks they OWE ME. Every time I ask for an update, I get a different answer. Working with Owen Benson and Brian in Finance was extremely frustrating. They were never on the same page, and neither would return calls or answer questions when issues came up. Instead of taking ownership, everyone points fingers at someone else--the finance department, accounting, or another employee. Since January 16, I've been given nothing but excuses, conflicting information, and the runaround. No one has taken responsibility, and no one has corrected these mistakes. A dealership should not leave customers chasing their own money or worrying about a trade-in that should have been paid off weeks ago. I chose Norm Reeves Mazda because I have been a loyal Mazda customer, but this experience has completely destroyed my trust in this dealership. If you're considering buying a vehicle here, make sure every rebate, payoff, and finance document is verified before you leave. I wish I had. I sincerely hope management steps in and resolves these issues because no customer should have to go through what I've experienced.

Good afternoon everyone,…read more Clay Cooley is known throughout Dallas for its outstanding hospitality and commitment to customer service. Team members like John help create a welcoming environment where customers feel valued, respected, and supported throughout their experience. Their dedication to putting people first is what makes Clay Cooley a trusted name in the community. Thank you.

Janeen G. was the best , her customer service , knowledge and friendliness were truly helpful.read more

The staff at five star Subaru was truly impressive. I came in the last weekend in April looking to…read moredownsize from a truck to a sedan. After experiencing the new WRX with our salesman Jill I was ready to purchase. There were several cars that I liked more than the Subaru, but the laidback vibe and non pushy attitude of Jill and the rest of the dealership is ultimately why I purchased the Subaru over an Acura. The Acura dealer down the road was rude and overbearing. While five star subaru was more caring during the experience.

Overall, the service was good. Despite putting them wrong price in the email and still not being…read morewilling to negotiate much, they were able to fit me into a vehicle that I liked. Justin was a great salesman and we were in and out quickly. Where they lost stars was their finance director, Shane, sending rude, urgent follow up texts. He kept saying "the account is getting old. I need this done now!" In regard to calling the finance company... but if it was so urgent, why didn't the finance company call me until nearly 12 days out? He could have handled it better. Even sent a text one day saying "they tried calling after 4, contact them now"... when I work 7-5 daily. The finance director really cost them stars here.

Bought a Porsche Macan a year ago! Worst experience ever! I should have known by where they are…read morelocated

Happy with my purchase! George was helpful and had a great selection of cars, would definitely…read morerecommend checking this place out!

Don't buy for them if you can help it. They don't deserve business after the way they treated me…read moreright before tax time. After getting this car from another accident I had a cash car then and enter a payment. I had a 2013 cadi SRX since 2/22. I fell behind 5/24. I paid $14000 already. I was behind on my payment and only owed $6900 and my car was totaled for the amount of repairs and they could have kept my car salvaged for $4600 and allows me the full 21 days to get my car back for remaining of $2300 I got the wreck on 12/7 they repo 12/15 and allows them to take the car when she agreed to salvage for $4600 and they lied took my $15000 already paid. They crooks don't bother with promise you they very money hungry and ruthless.Laura, and Carla is a liar. They are all liars and a lawsuit will be getting served soon. I have rights as a consumer and they literally took my car from me not allowing me time to get the car and they need to be out of business for this. You see reply seeing I have no account with them, yes because y'all been paid off from the total loss of car and bet not add no repo on my record. She lied and they need to held accountable for that as a business when you dealing with a situation like this and they know it's wrong and they will be in small claim court I'm not going to to stop until I win. I'm bet you do just like I will appreciate getting my money back. You all can clearly see the receipt they got paid she lied said she would salvage allow me too pay the rest. Remember I had 21 days anyway. They are some haters frfr. Why are you responding as if did me a justice. They stole my car pretty much and they know they were ruthless for this. I will not stop until the courts hear my story . Then had the nerves to call about getting another car from Them today. Smh the audacity of these ppl to think I would purchase a car that was already paid off yeah keeping ppl in debt but GOD got us. They still don't want to make it right I paid $15000 my car was paid off they didn't have to do the game like this and they will have to answer in the court

Great place for a car! Highly recommend, cars are nice &…read moreclean, reliable & great prices! Lots of cars to choose from for sure. Karla helped us out & made the whole process easy!

Tim was fantastic with us! not a slimey salesman at all, he's very genuine and knowledgeable about…read morethe details and safety features of the cars. if you go in make sure to ask for him specifically!

There are a number of Mazda dealerships that sale the same car. What sets them apart is customer…read moreservice. This dealer delivers. Tim W. was my sales representative and he went above and beyond on customer service. Took time to explain all the features and functions on the CX-5. Had everything we were looking for so we pulled trigger on it. Tim got us a good deal and trade in price. Brennan was our finance guy. He was great to deal with and personable. Took time to explain all our options. Much appreciated. Nice car, good dealer. Very pleased.