The customer service by the waiter (Reinaldo) was extremely poor. He treated us very rudely he seemed as if he was having a bad day and taking it out on us, Unacceptable. Avoided our table every time he passed us and serviced other tables. read more

This review is for the Sunday brunch. We went this past Valentine's Day taking our extended family. We knew the prices going in, and I did see some of the review saying that the variety was smaller than what the Ritz had before, but I did have some expectations knowing we were going to pay $115 per adult and $58 per child. The decor is pretty nice, what you'd expect from a restaurant at the Ritz. We were seated at the chefs table. There was a small one way mirror that looked into the kitchen. I was kind of thinking most of the wall was going to be glass, but it is more like a window. In fact, I was seated with my back to the window and now that I am thinking of it, the only time I saw anything was when we first sat down and I purposely stood up to take a look. Otherwise, the window is too high to see anything if you just turn around, so nothing that special. I have definitely seen a lot cooler ones. You can stand outside of Benu and watch them cook while seeing a lot more. At any rate, for a brunch there were only 2 things I would consider breakfast. They had a french toast that the kids liked, although one of the kids thought there was coffee in it. Not sure, as I didn't taste it. The other thing was an eggs benedict which was pretty good because of the toast, but a little watery for some reason and no hot sauce at the table. There was some if you went over to the bloody mary bar. Speaking of the bloody mary bar, it was cool. They had 3 types. I tried the mildest because it was tomatlllos. The bartender did warn me that I had to add some acidity and other items, so I did, but I could see it being pretty bland without. I appreciated the creativity and wanted to go back to try the spicy one, but never made it back. My brother-in-law did and said it wasn't spicy, although he does like things hot. The rest of the brunch was geared more towards lunch or dinner. There was a carving station with duck, salmon and prime rib. The prime rib was pretty good if you got it medium rare. My sister likes the ends so it was medium well, but she said it was pretty tough and didn't end up eating it. There were a few pieces of sushi, some dim sum, a lot of cheeses and nuts (filled up at least 1/4 of the space), and desserts. There were more small plates here and there, but maybe less than 10 things. Nothing really screamed have 2nds for any of us, but my mother liked the salmon nigiri sushi. At one point, I heard someone telling the waitstaff that they should have small bowls out for the soy sauce for the sushi so you can tell they are still learning. The only thing I think that was up to par were the desserts. They had a pretty good variety and some creativity. The service was nice and great at clearing the table, but horrendous at refilling our water. I don't think they ever refilled our water. Not sure if we asked them to though once we were running low, but at a nice restaurant, the glass should probably never go below half. All of the adults' waters were at or near the bottom. To top it off they tacked on 20% gratuity because we had a large party. Pretty rare to see 20% tacked on, usually 18%, but at a buffet seems really high and the fact that they never refilled our water... Not really a big deal though, but some at the table thought it was too high for a buffet. Unfortunately, we will not be going back. I am not even sure if we would be going back if we paid the kid's price. I know Vegas buffets are cheap because they are used for marketing, or at least I assume so, but when you are used to paying $50-60 for a good buffet in Vegas, it is hard to pay twice as much for one that is less than half the size. I was kind of expecting the buffet the Ritz used to have a long time ago, but I think this one was far from it. The restaurant had the space to increase the amount of food by at least 30% as half of the bar was not being used so I would suggest doing that and limiting the amount of cheese for more breakfast items. read more

Really nice restaurant in Ritz Carlton. The servers are very good and friendly. The food items are delicious and well prepared. If you are close by, definitely worth considering. read more

This was the best dinner I have ever had !! Chef Michael Rotondo is one of the most talented chefs. His food is thought provoking, delicious and let's the ingredient shine for its self. The pricing is great too you get so much for the value. I eat at p37 at least once a month. The desserts are very refreshing as well. The service was very warm and welcoming. read more

My husband and I stayed at the Ritz and were told to come here for breakfast. We both had the breakfast buffet and it was TERRIBLE! I had the eggs benedict and had to ask the waiter for a sharp knife due to the bread being so stale. Even after I was given the sharp knife it took me approx 2-3 min to cut the bread. After I realized the Benedict wasn't good, I tried for the French toast and would you believe that it too was tough as a rock?!?! My husband had the steel cut oats and yogurt because everything else was terrible. Our meal came out to $72.22! What a waste of time and money! I will never go here again! Do NOT go here! read more

The meals are great, the service is okay and the atmosphere is very pleasant. The prices...well, they aren't what we could call decent but this is a fancy place and this can be understood. I was a bit annoyed by the fact that the waiting time could be quite long during different periods of the day. read more

My wife and I were looking for a drink and some bar food for dinner. The lobby bar was packed with a small convention so we went into Parallel 37. Pleasantly greeted by the hostess, we sat at the bar. We waited about 7 minutes before someone noticed us (about 4 people went in and out of the bar area and there were only about 10 people in the entire place as it was still only 5:30). After that things were fine. Our bartender was friendly and knowledgeable. Not cheap, but what do you expect at the Ritz. You get what you pay for. Our drinks were carefully crafted with pride. read more

Reach exceeds grasp: they do okay with club sandwiches, seafood chowder and other mainstream offerings. But Chef gets way too pretentious with Dungeness crab custard and grilled octopus whatever-it-is (frozen sorbet on top of grilled octopus ?!?!?!) WTF? Let the ingredients carry the day and save the cute stuff for your own experiments. How do you mess up Dungeness crab and grilled octopus? read more

I randomly selected this restaurant through open table. I really had no expectations. When my date and I arrived, parking was easy and cheap through the valet. We spent nearly three hours there and I only paid $15.00 for parking. The food was amazing. My date and I both had the lamb. It was perfect. The food was only surpassed by the incredible service. We were checked on nearly every 10-15 mins throughout the meal. I loved the atmosphere. We had a wonderful date. I definitely intend to return! read more

The first notable point is that the service is 5 stars amazing. The staff is friendly, warm, and makes you feel as though you are being waited on hand and foot. We asked a ton of questions about the wine and food, all of which were answered with attention to detail. We were recommended our server's favorite dishes which included the foie gras, ribeye and slow cooked pork. In addition to that we also ordered the polenta fries and black cod with Japanese rice. The food was nothing short of amazing and delicious, all beautifully and simply plated. The foie gras was a particular favorite all around the table. Yes, this place is a bit pricey. Maybe not a place you will go to regularly but definitely a place to go when you feel like indulging and treating yourself to a culinary experience. Highly recommended! read more

I was pleasantly surprised with the chef's choice menu. We started with the yellowtail ceviche with pickled vegetables and squid ink risotto with sea urchin in asparagus/pea broth. Both were delightful and opened our palate. The risotto combined with the sea urchin gave it just enough butteriness. Then the duck with carrot puree, which was fantastic and finally a bison medallion with short rib croquette. The bison was tender and flavorful, but the rest of the dish was just ok. The final desserts were great and beautifully presented. read more

Lovely place, on point service and every single bite to live for! Been here twice and was not disappointed both the times. Everything is exceptional here, so give it a try coz you will not be disappointed! read more

Fabulous service Carl gets a ten Good from start to finish Appetizers unique and tasty Entree delicious as well a dessert I would definitely go back!! read more

This rating is for the Sunday Buffet only- This is not what I expect from a Ritz.!!!! Especially SF. I have gone there for after work or even on the weekend for burgers and bloody's - it is excellent!!!! However, this Sunday, I went there for a Sunday brunch buffet and found the staff disorganized and not on their game. Staff would not do the figure 8 to see next to them and ignore folks. I rarely am negative on the Ritz, but this was not up to par. The manager was walking around not focused, never came to our table in the side room. Lesson there, do not get seated in the side room!!! We had to ask for service several times The price point was fair with the quality of the food and drinks, but I cannot recommend it until they get this right. Ritz- you can do better and I know you will. SF is too competitive. read more

With the arrival of Chef Michael Rotondo, the quality here has soared. Our lunch was delicious and brilliantly presented. We started with a dish comprised of three small mounds of halibut, duck confit, Israeli couscous and heirloom tomatoes - taste combinations that worked perfectly. (We could have ended the meal there and been satisfied with the value.) Second course was a bucatini with a smoked salmon in a creme fraiche sauce. Then came fabulous flank steak with a Thai sauce. And for dessert, a green tea semifreddo with 5 kinds of complementary rhubarb. I don't think I've ever had a better lunch! We can't wait to return for a dinner! read more

Having been to Charlie Trotters in Chicago where chef Michael Rotondo was the executive chef we decided to dine at Parallel 37 when we were on vacation in SF. Chef Rotondo offered the Chef's menu with wine pairings as we had at Charlie Trotters. The food was amazing as was the service.Every dish was delicious and the presentation was a series of art pieces. When asked which was my favorite it was difficult to choose. The wine pairings were very well matched. The deserts were a wonderful way to finish a great food experience. Chef Rotondo came to our table as well as Andrea the pastry chef. We congratulated and thanked them for their creations. read more

Again, this restaurant just doesn't cut it. Breakfast is nog that hard. This restaurant has no business being in the Ritz Carlton. The first thing they should figure out is how to serve hot food. read more

In the Ritz, so it has to be quality. I had the braised short rib sandwich with horseradish sauce and ordered a side of French fries. The sandwich was good, the fries were super crispy and apparently fried with duck fat which made them great. A bit pricey for lunch, but it is the Ritz, right? read more

ever had an experience so bad that you think "I have to go write a review about this as soon as I get home" ? I almost never have that feeling. Frankly, I am lazzy and I don't think my opinion really matters all that much. I rarely take the time to review places I like, why would I waste my time writing about a place that I will never return? Well; it's happened. finally, there has been a place so bad that I am taking time to write a bad review. To be fair, I would not write a public review IF the management had done something about the problem to begin with. Here is a summery: Service: painfully slow and uninformed. long wait for tale (with reservations and on a slow night), long wait to get menus, long wait to take the order, food came out one person at a time -- that took forever and it's rude to start eating before everyone is served, painfully long wait for check. please hire people with proper grammar to work in 4 start hotel restaurants ("sated" and "quickliest" are not words). Food: fine for hotel food, and it is a hotel restaurant... this would all be okay if they claimed to be just that. But they prop themselves up as a fine dinning restaurant. No. Overpriced for what it is. read more

My family and friends wanted to get together in San Francisco to celebrate multiple birthdays and chose Parallel 37 because of recommendations by others who had dined there. The hostess greeted us with a warm, genuine smile and knowing we were celebrating birthdays offered her best wishes. The servers were friendly and helpful. They were very knowledgeable about the foods and wines they were serving and helped guide us on our choices. The courses were not rushed....which I greatly appreciated. The food was spectacular! There were so many amazing combinations of flavors that it made it difficult to decide which course was our favorite, but the rib eye my daughter ordered did just melt in your mouth. It was a wonderful experience and I will definitely find another opportunity to go back! read more

I only went for drinks/apps in the bar area. It was ok. Visually a nice space to sit & relax or to meet up & chat for awhile. Servers were there, but not overly friendly or present after I ordered my drink at bar then sat away from bar. I didn't eat in the restaurant, but I wasn't impressed w/how it looks. read more

This is a great restaurant, both for a business meal and for a social gathering. The appetizers, especially cheese plate was very good. The food is excellent: very delicious and presentation is impressive. I had the fish special. Everyone was impressed with their food and wine. It is a very pricey restaurant, just be aware of it. It was worth it. There is some background noise in the restaurant, so you need to reserve a table accordingly with some privacy for a business group. read more

Came here for a friend's birthday, the service & food were both amazing. The waiter made it a very memorable experience.

Really delicious food. It takes a while for them to make but I'm assuming it's because everything is handmade, or so people say.

Had dinner and the chicken feet buns are a must have. Also the basil noodles w lemon crouton, duck confit / tomato salad and strawberry mouse desserts. Basically go with a coursed out meal suggested by staff. Beautiful plates that just speak a cohesive story on the palate. No more can be said. go try it yourself. read more

we had a lovely morning here. We decided to pop in for a few snacks and drinks about noonish on Sunday and enjoyed it. The drinks were very delicious and the warm olives remain a favorite! read more

Good food. Been once in private banquet room. Prix five course meal. Presentation and food pre was as you would expect for this level Of food. Not wow'd but definitely not disappointed. Perhaps the vegetarians were not too happy since the center piece was an egg. The chicken great. The dessert great. Thanks parallel 37. read more

We had an event here and after 2 poorly-performing meals at other restaurants nearby we were concerned about how this one would be handled. All I can say is Parallel 37 surpassed everything we expected . It started with confirming details with Kristen. She was fantastic, reassuring and very detail-oriented to make sure that the event went without a hitch. Rex was the manager and our server, overseeing the entire event and made sure nobody wanted for anything. We had the event in a private room separated from the rest of the restaurant and it was beautiful. The table was set to perfection so that everyone could see one another. The wine flowed and the meal was 5 stars. All I can say is if you are having an event and you want to make sure that everybody has a good time and speaks highly of it afterwards have it here. read more

2nd review of the day! We ate here on Easter Sunday I made reservations on opentable for 2:30 in the afternoon. I was afraid we would be stuck without a place to eat on Easter. They did a great job of following up. the restaurant called us a 12 and asked if we could come a bit earlier as 2:30 is their last seating before they close for a few hours.. so we did we showed up 2pm The specialty drinks at the bar were fantastic! hubby had a Bar Fly: Bulleit bourbon, Benedictine, poblano pepper, vanilla and lemon and I had the Maritime sour wow! yummy! $14 each but a lot of work did go into them! The decor was ultra modern, yet warm. very nice if you like the modern twist. when we moved to the dining area, we felt we had the place to ourselves. The service was fantastic ( Robert ) was our waiter, but we had a lot of extra love and care from all! If the service was this good when there are actually people in the dining room then they deserve major stars! the service was 4star! the food was very good, We started with a flatbread /pizza pretty good but nothing out of this world. and the green salad I thought was too plain, and not enough citrus to it.. but hubby thought it was perfect. I had the the Halibut with noodles that had so many wonderful Shitake mushrooms, and nice juicy but crispy bites of fish, I never ran out! Hubby had the Tagliatelle with braised duck . I think we both liked the dishes but maybe we should not have ordered 2 pasta dishes and tried something else. the noodles tasted handmade, and were delish. but the staff and the bar drinks beat out the food! read more

This experience is a once in a lifetime experience. We did the 3 course prefixe menu for my dh bday and it was excellent! The food, pairings, service and ambiance were all stellar. I can't recommend the restaurant or hotel enough. Come for a great and unique experience. Zach our waiter was one of the best. read more

I love this place! The 3 course prix fix is a nice alternative to the 9 course tasting menu places like Quince. You have more control over what you get (with 3 options for each course) and fewer courses so the meal is slightly less overwhelming. The wine pairings are also terrific. The waitstaff here is incredible. They are so polite and friendly and the service is seamless. One of my favorite spots in SF for a special occasion. read more

i was really looking forward to checking this place out. we went last night and had a wonderful time. our server, michael, was very nice and attentive, even though he forgot about our foie gras. the wine list was on an ipad! that was cool. the appetizer dumplings were incredible. i had the scallops which were ok and my boyfriend had the rib eye. he enjoyed it. the polenta fries were just ok- what you'd expect from polenta fries. the bread basket in the beginning was not warm, so that made me sad. but the bread had olives in it, which made me happy. the flat bread was amazing, and had a little sour at the end. so good. all in all, a wonderful and expensive meal. worthwhile. i'll definitely go back. read more

Ordered the last foie in Cali before its illegal. Came out with like ten toast points. Can't really mess up foie. Entrees sucked. It took about 20 minutes to get our entrees. I ordered their pork dish which was nicely cooked, but bland. Had to order extra sauce. My wife ordered duck and said it was too raw. I responded that duck should be medium rare, tried it, and sure enough, it was raw. Had to send that back. Son's kid's burger was really good, soft meat, cooked perfectly, and fries were awesome, crispy outside, and fluffy inside. So, if I am raving about the kid's burger, what happened with entrees? It was Saturday night at 8:00, the place was literally empty, just a few tables that left while we were eating. There was only one couple there as we were finishing up. Maybe that should be a BIG sign to management that something's up with the kitchen. Service was mediocre, they kind of disappeared during that 20 minutes the food was late. Then they never checked on us after the food came out, so I had to flag someone down to tell them about the raw duck. Since were staying at the Ritz, it was really disappointing that their only restaurant was so mediocre. Club level was great though. Nice little bites, great coffee, and desserts. Love the hotel, indifferent to Parallel 37. read more

I always have an amazing meal everytime I come here. On occasion I will swing by to grab the burger for lunch - it's amazing. For dinner, the soups are always spot on. So fresh and tasty. The main dishes are perfectly sized and priceed reasonably for the level of craftmanship that you see in the dish. Great sauces and presentation. I always find the service to be excellent, the staff is friendly and attentive. This is a great restaurant, and I love the look of the room. The tables and chairs are beautiful. If you're staying at the hotel, it's a no brainer, but I always encourage people to come a bit out of their way to experience the new P37, it's a great restaurant. read more

Went for the dine about town to try it out. Loved the dining room. As changed quite a bit since then. While service was good the food was ok. I had the chicken salad which was ok. The cured salmon was bland - neither a sashimi or cooked. I liked the dining room much better! read more

My sister and I attended their Sunday Brunch for her Birthday Dec 13, 2015. It was absolutely AMAZING. It was like a little taste of decadence with each bite. All of the entrees were paired with amazing side dishes to taste. The carving station is the best. This was a once in a life-time experience that you want to try over and over again. There was caviar, tender lamb, prime rib, salmon wellington, fresh crab claws, truffles. Each dish was of the finest quality. It's been almost a week and I cannot stop thinking about the experience. There were at least two waiters attending to us the entire time making sure all of our needs were met. However, be prepared because the cost is $115 per person. It was their first day doing brunch and I hope they continue doing it every week. read more

Yummy brunch alert!! They have wonderful friendly service, a delicious menu, and gluten-free pancakes!! The only thing that could make this restaurant better would me more natural, incoming light to break up the dark, den-like decor. The lobby lounge at the front of the hotel is airy and light-infused. But the food and service make up for that. Will be back on a rainy/foggy day! read more

Parallel 37--We ended up here immediately after another dinner that bombed so badly we barely ate anything. We stumbled in here fairly late in the evening, no reservation, and they graciously showed us to another table. It's a casual restaurant at Ritz Carlton--We ordered the butternut squash soup in a sourdough boule bowl; lamb loin; Asian chicken salad--tender grilled Mary's chicken with napa cabbage and sesame dressing; grilled octopus; ethereal focaccia. The food was fantastic, hearty, no frills and bold satisfying flavors, excellent execution with even better ingredients, e.g. hello Mary's chicken! We sat at a regular table, and shortly after we sat down, their adjoining private room had an "event" a party of some sort, and as people began to stream in, the noise got louder and louder. Our server noticed that I kept glancing that way, and offered for him to close the door--he came over and said, "They're going to start their party soon and I'll be able to close the door ... you won't hear much after that." This turned out not to be the case, because there's only so much sound a simple single paned glass door can shield, but I so much appreciated his intent to reassure me, his sensitivity to my distress about the sound, and his coming over proactively. That's service, folks! I cannot rave enough about their informal graciousness, warmth, ease, friendliness. It is the Ritz Carlton, though, and despite it being their "bar" with casual offerings and not their formal dining room, the prices reflect the Ritz manner of all things. It's not cheap, but if it's any consolation, the food doesn't taste cheap either :-) read more

The food and service is top 5 in the city. The room has a warm ambiance with the menu offering a little bit for everybody.

Great bartender and beef brisket sandwiches.