If you ever need property management services of any kind in the Ko Olina / Kapolei area of West Oahu, don't hesitate to give Paradise Island Properties a call. We have been working with Mike Starr and Deborah Brandes for 3 years, and frankly, we are in awe of their superb service. "Service" in the real meaning of the word. These people will work for you 24x7 until they make you happy. We worked with them as property owners, as vacation renters, and property sellers. They were above all our expectations in each of these roles. All our tenants of 3 years were raving about the property management as well. It's just a real pleasure for us to pass the good word about the great service that Mike and Deborah and their staff provide. We are excited for you in advance. Mahalo. Nina and John read more

Avoid at all cost! Property manager is unreliable and made us very uncomfortable. They quoted us one price, and then charged us a higher rate! The unit was dirty when we moved in, then we were again overcharged for cleaning when we moved out. Never EVER again! read more

My wife and I were put in touch with Mike Starr through an acquaintance. At first he was very helpful. He sent lots of pictures of sample units and was very responsive and friendly as we were trying to decide whether to stay at Coconut Plantation or Kai Lani in Ko'olina. We wanted to stay in Hawaii for a month with our infant. As soon as we signed a contract his responsiveness went from waiting a day or two to weeks. When we did arrive, our apartment was nice and clean (though we had to ask him to show us around and answer our questions because no information was provided about things like the central air or internet). The internet, which is supposed to be provided per the contract, was not functional in the apartment. I was able to connect to someone else's network but the connection went in and out. This was a huge problem because I was working remotely and needed a reliable internet connection. So I spent half a day resetting the apartment's modem as he told ME to troubleshoot and reset the modem. He explained that I could connect to a network (which was unreliable AND someone else's), and that should be fine. We had a major disagreement about it over email, and instead of maintaining a professional attitude about it and apologizing, he got defensive. I also offered to talk about the disagreement face to face to alleviate any misunderstanding and never heard from him. I later discovered that the phones did not work either, and elected not to approach him about it after this episode. I just wanted to enjoy the rest of our time there rather than get frustrated by negative communication or a lack of responsiveness. Besides, both internet and phone should've been prepared and checked before our arrival per our contract. Mike and I didn't communicate at all the rest of our stay there. We opted to call his office where we spoke to other employees who were generally friendly. When we left we had to contact their office to make sure we checked out properly as we weren't sure what exactly was expected of us. We also expected to receive our security deposit back within 14 days per Hawaii law and our contract. We finally heard back from them after we tried contacting his office. 24 days later, we finally received a bill showing the deductions. The apartment allegedly took 10 hours to clean even though my wife and I spent over half a day cleaning 95% of the laundry and cleaning the apartment. There was no itemized report for the bill, just a general lump charge which we distrusted. He also tried to add on a carpet cleaning charge that we were not informed about at all (just one example of poor communication - we would've been happy to pay it if we knew up front what the deal was). Finally, the electric bill was $400.00 (our contract stated that you have to pay whatever is over $200). We asked him when he first came to the apartment how much the typical charge was, particularly if we kept central air on a lot. My wife distinctly heard him say that most folks didn't go much over the $200 limit. In essence, we felt he was misleading in that instance, and that the cleaning charges were completely unreasonable and unsubstantiated. Further, he didn't communicate with us at all after we left. We had to contact their office repeatedly just to figure out when we would get our money back. I rarely if ever write reviews on businesses. I was so put off by this experience that I felt it necessary to warn others. If you're a company or a someone in the military getting a discount, maybe this will work out OK for you. Even then there are probably better options out there - one of the employees at Ko'olina gave me several other options (unsolicited because he heard we were dealing with this particular company) to look into should we return to Coconut Plantation. The lack of communication, the pushback when I asked for a basic service in our contract (internet), and the security deposit mess are just the biggest examples of what I felt was a poor experience dealing with this company. read more

As one other has noted Mike, there have been issues. Early on Mike was easy to work with and get a hold of, the move in was relatively simple along with all the paperwork. As soon as you move in however, contact becomes very difficult as well as support. During our stay the washer broke a total of 3 times. When contacted the first time it took a week to resolve and was replaced with an older washer from another unit. Mike never called in advance, never knocked, just walked in one day (While I was on my day off) and replaced it. The second time it took over two weeks, but this time he didn't just let himself in.. No, he just left another washer at my front door on a dolly. I had to bring it in and install it myself, he then never came to replace the broken one which found a nice cozy spot in my living room for the next 6 months... At the end of our 2nd contract Mike approached us to see if we wanted to renew for a 3rd (Where rent was increased +$200) initially I did not want to, but given the available time I had to devote to finding a new place we accepted. 30 days prior to re-sign he informs us that we will not be able to re-sign and to vacate by the end of the month. This puts us in a terrible financial position and loads of stress. By Hawaii law the landlord is obligated to give the tenant all receipts, documents OR estimates if repairs cannot be completed in time to include all or portion of the security deposit within 14 days of the termination of said contract. Mike has not returned my deposit nor has he given me any estimates, receipts or.. anything other than "He's waiting on quotes". I am now in the process of suing Mike Starr for violation of Statute 521-44: Security Deposits. read more

Do not trust this property management they are crooks My Husband gave them a condo in Ko olina for them to manage. Well my husband had the carpet clean by a professional and had few things fixed before we left the island. So they charge my husband $150 to shampoo the carpet when my husband had already done it. Well We sold our house. a day before closing Mike sent us an email saying that the microwave was broken and was $450 to fixed the microwave that the panels weren't working so was cheaper to replace it. So I said well we will no longer own the house by tomorrow. Well he said you guys are responsible it broke while you guys till on the owned. so I said ok I need invoices, so he sent us $375 invoices from his company $200 for new microwave and $175 to install, so I replied and asked for the company who will be replacing the microwave and proof that he bought new microwave. So he said I will pay someone else then So I remembered we had Home shield insurance so we called and scheduled and appointment to come check the microwave. We got the report and they said that the microwave was in perfect working conditions that they didn't have to do anything we paid $75 deductible for no reason but was cheaper to pay the insurance to come take a look of something I New was a scam so was worth paying for it. So that proved my point He thought of ripping us off .. so please if you guys give him a property watch for him. He earn a review from me .. read more

I have been renting a unit from Mike for 5 years now. They have been great to work with and very understanding people. I have had a water heater replaced, a garbage disposer replaced, a leaky sink all fixed with no issues. The unit even sold a few years ago and the process was smooth. They have also helped a coworker find a place as well. If you are looking to rent, I would recommend you see them! read more

What a great partner you can find at Paradise Island Properties. We purchased a condo in Ko'olina 12 years ago and just as a rental and went back to Arizona. For 12 years Mike Starr has always found us the perfect tenant. We left a comment notebook in the unit and the 2 times that we came through that notebook was full of compliments. We never once had any problem tenants. Aren't we lucky to have Both Mike Starr and Deborah Brandes plus the entire staff on site. My husband and I can testify to their absolute integrity . The monthly paperwork is always perfect. You can call and ask any question that you might have. The whole staff is cheerful and helpful. All tax papers and deposits are so detailed our CPA is thrilled. Even when we come back for a few months, and we talk to neighbors, we have only heard compliments on Mike and Deborah. Mike makes sure the place is kept in perfect shape. We like to keep a high standard because his clients always are of a high caliber also. And Deborah has lived all over this island and knows it like the back of her hand. She will go way way out of her way to find what you need. Really we give them and the whole staff 5 stars. You would be pleased with them if you are a tenant or an owner. Plus they are just fun to work with. Barbara and Jean read more

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My Husband and I found the property that Mike Starr was managing through his tenants, a military family, who was trying to end their lease early, and wanted someone to take it over. We were happy to take over the lease time, because we needed a place, and we liked the idea of living on the Resort. The first problem that we had was not with Mike, who was on vacation, but with Pi'ilani Sorrells. She was very rude and lied to us telling us we couldn't have the property, because she wanted someone she knew to get it. We were even told by the other tenant that they were receiving threats from Pi'ilani and the other people who wanted the home, saying that they were high ranking officers in the military and that they would call her husband's commander about the matter. That should have been our sign to just leave the property, but because Pi'ilani was not the property manager, and we thought we would give Mike Starr a chance. When we finally met Mike Starr for the first time he was very nice to us, even apologizing for what happened with Pi'ilani. We moved in on the 20th of Oct. and it was not up to our standards of cleanliness. There was food stuck to the cabinets, dirty bathrooms, blown out light bulbs, broken window screens, holes and scuff marks on the walls, etc. My husband and I took days cleaning, filling holes, painting, and scrubbing the carpets to have the place look good. The first time I went to do the laundry the washing machine stopped working, with the water and the clothes still in it, so we called Mike to have someone come and look at it. Mike Starr told us that we probably didn't know how to use the machine, which we went along with because he did say it was tricky when we moved in. So a young man came to look at the machine and drain the smelly (in Hawaii sitting water gets stinky fast!) water out of it. The man said it was either that the door to the washer wasn't locking properly or that the machine was bad and that it would need to be replaced. So he fixed the lock and left. About a week later we went to do the laundry again, and the machine stopped. We tried to call Mike Starr, and his secretary said she would give him the message. The next day there was still no call back and the smell from the washer was getting pretty bad. My husband called and emailed Mike for the next couple of days and there was no reply. Finally we were fed up with Mike not returning our calls so my husband called again and told the secretary that we were going to go ahead and buy a new washer and take that amount out of the rent. (Which is within landlord tenant law) About two minutes later Mike Starr called my husband back yelling. Mike said that we shouldn't be threatening him and that my husband made the secretary cry from his statement. He also said that the machine worked for the previous tenant, and that this was a bad way to start out a lease, almost making it seem like we were lying about the machine not working. Mike scheduled the same man to come out and look at the machine again, which took a couple more days, and he told us that the machine needed to be replaced. By this time we had this broken machine with water in it for about a week and a half. Finally Mike bought us a new machine, but this too was a problem. Mike told us that we would have the washer delivered from Sears some time between 8am to 9pm. This sounded strange to us but I sat all day long waiting for them to show up, which never happened. The next morning I called Sears myself and they told me that there was never a delivery scheduled for the day before,and that they give a 4 hour window for delivery, not a 13 hour window. When the washer was finally delivered Mike came over and walked straight into the house without asking and was extremely rude and defensive about the incident. He never apologized about anything! When it was all done it took about 2 and a half weeks to get a washing machine that worked! We didn't hear from Mike for a couple of months until the owners of the property wanted to have some mail from the DMV and the Social Security Office mailed to our address. We told Mike that we didn't feel comfortable with this because of the importance of the paperwork, and we didn't think that the DMV and Social Security Office would mail this type of paperwork to strangers. We repeatedly asked Mike to have the owners have the mail sent to their own home address in California, not their rental. Mike again was very rude with us and told me to "Just give him the mail!" After these incidents we never heard form Mike Starr again! Not even when we moved out! He had is partner Deborah, who was very nice, deal with us. The final jab from them was when they wanted to charge us for some light bulbs and a water filter that didn't even work when we moved in! We didn't pay for it! I would never recommend this company, especially Mike Starr, to anyone! He is extremely unprofessional and rude!!! read more

Well let us speak about Mike Starr. We have rented condos off of Mike Starr for 4 of the past 6 years. This year we had a 2 bedroom and all went well on the rental - Until we were to get our $1000. security deposit back. Mike pulled a fast one again and charged us $550.00 for cleaning instead of the agreed price of $250.00. He advised that it took two cleaners 11 hours to clean the condo. Unbelievable - we did the dishes (did not leave any in dishwasher) and left some towels and bedding to clean. The floors were stone with no carpets throughout the condo. It was a total rip-off by Mike Starr so look out if you decide to rent from him. We have parted ways with Mr. Starr and say good riddence - we have already booked 2015 through an owner and much cheaper than Starr. read more