We have had numerous maintenance issues recently. The maintenance crew and their response time has…read morebeen extremely efficient! We are in awe of how quickly we receive their ability to fix, repair, replace things! Edwin especially has taken great care with us...we are so grateful! We have lived all over the world, and Kalaeloa Rental Homes is by far one of the best!!

Maintenance personnel is great, they perform fantastic with what they got. Repaired or replaced…read moremultiple issues all in one morning. definitely a thumbs up for Fred.

Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

Earlier this year, we decided, on a whim, to have a beach day and called up last minute to rent…read moresome chairs, umbrellas, and a cooler. The staff could not have been kinder or more accommodating. They immediately set us up with everything we needed for a relaxing day by the water and even offered us a discount, which was such a thoughtful touch. They delivered everything right to our resort and later came back to pick it all up, making the experience effortless from beginning to end. The owner was especially wonderful--warm, genuine, and full of great recommendations for local spots to eat and explore. It was such a beautiful reminder of the true aloha spirit we love so much. As someone who grew up on the island of Guam--another beautiful but farther-to-reach Pacific gem--returning to Hawaii always fills my spirit with that same island way of life: generous, easygoing, deeply rooted in community and kindness. I'm so grateful for places and people like this who make you feel right at home, wherever you are in the world.

My husband and I partnered with Love Hawaii Realty for a two-part real estate and property…read moremanagement service: finding a new home to buy for our growing family, and finding renters for our former home. From the get go, we were impressed by Munro Murdock and Jay Olson. Not only did they successfully get both jobs done under a tight deadline and remain calm under pressure. Munro and Jay were professional, knowledgeable, personable, and we appreciated their non-pressure styles. They are prompt at responding, and will accommodate modern processes whether using drone videography or esignatures reducing paper trails. It was an honor working with Love Hawaii Realty for our real estate and property management needs, and we hope to work with them again in the future. Highly recommend!

My husband and I are staying in Ko Olina for 4 months and Munro has been EXTREMELY helpful in…read morehelping us to find a place, DESPITE the fact that his advice is not leading to a rental of one of his properties. He is so knowledgeable and has gone out of his way to help us! He responds so quickly and has been given us such good advice. He has gone above and beyond, even offering to drive by the places for us as we have to rent the place before we get to see it in person. Five stars! I only wish we were renting from one of his clients but there is such limited availability.

Poor customer service. Lack of communication…read more Ended up paying for something that I did not have to due to the lack of understanding over the phone.

I'm writing this review as I am enjoying my staycation with @Rani R. at Hale Lani Ohana at the…read moreBarbers Point Beach Cottages. Even though it's just a few miles from my home, the waterfront house feels like it's a whole other world--in a good way. The cottages are all steps from the sand/water, and if you look out the windows from some angles, it looks almost like the waves are flowing right under the house! The property is next to White Plains Beach, but in a secure, gated area, far from that beach's parking lot and set back from the road. Our cottage is a wood house with vaulted ceilings and tongue & groove walls (there are a few other wood houses, and some hollow tile duplex cottages). I think they also call it the Cedar House, but I have no idea if it's really cedar or what. It's rustic, but super spacious, with 2 bedroom & 2 bathrooms, wraparound lanai, long driveway and of course, amazing ocean views with a sweeping view of town all the way to Diamond Head in the distance. There is tons of space on the lanai to enjoy the views and sun, plus store surf/stand up paddle/body board storage and any other ocean toys you bring with you. There's an outdoor shower plus hoses so you can rinse down your gear. For less than the price of a hotel room (per night), this place has a full kitchen, outdoor hibachi, and so much space! If you have access to the cottages, I highly recommend staying here! Just a couple pointers: While there are adequate cooking utensils, pots & pans in the kitchen, there are no food items whatsoever. In addition to your food to cook/microwave/grill, remember to bring your condiments & seasonings plus foil/food storage bags, etc. There are really basic hibachi brush & tongs that you can use, but if you'll need your own charcoal, etc. if you want to grill. The Barbers Point folks have an "insect warning" to let you know that they do treat the facilities for insects, but there will still be "critters" that live here with us all. We've seen only tiny ants, and flying carpenter ants & termites. We grabbed a bottle of termite/carpenter ant spray at City Mill to keep them under control, after they had a party outside under a lanai light our first night here. If you they don't bother you or you don't intend to spend time outdoors at night (with the lights on), then you can leave the alone. We just wanted to discourage them from coming around, and most definitely want to avoid bring them home with us when we leave. I hope this review doesn't bring so much attention to the facilities that it becomes hard(er) to get a reservation, but if you have access, it's really worth it to spend some time here. With a little advance planning it's a great staycation location out in "the country". Enjoy!

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

We dealt with Camille in looking for a rental property , after being accepted and receiving the…read morelease agreement. There were contradicting clauses in the contract that we questioned with Camille regarding deposits and refunds. Which she agreed was incorrect. At that point her whole tone in the conversation changed as she did not want to correct the contract and tried to put us at risk of losing our deposits. When we followed up the next morning we were told she rejected our application. It was a blessing in disguise, but be very careful and read your contracts before signing. No integrity what so ever. **Watch out for all hidden clauses.

It clearly doesn't take an ounce of decency to run a brokerage in Hawaii. Faith and Corinne are the…read moreabsolute trash of the industry. Their business plan is simple: Step 1: Smile, appear decent, make friends. Step 2: Take money Step 3: Ignore phone calls, text messages, not answer any requests. Step 4: Profit. They should be absolutely ashamed of their sleazy practices.

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !