Came in on a Saturday afternoon with Kobi (my dog) to replace a sheet set and use some store…read morecredits I'd been sitting on. It was nice that they were able to accommodate him shopping with me, which honestly fits right in with the neighborhood. The store itself is well put together and everything is displayed cleanly. The materials are easy to browse in person, which is genuinely the main reason to come in rather than just ordering online. The wait for assistance was longer than I would've liked. Two staff members handling a full Saturday crowd means you're standing around for a bit, and Kobi made it clear he shared my impatience. Fortunately, someone clocked in while I was there, and once I had help, it was worth it. My rep was attentive, found a clearance set that actually matched what I was after and came out cheaper, and even included a flat sheet and pillowcases. Solid find I wouldn't have landed on my own. The duvet cover I wanted wasn't in stock, but they helped me order it on the spot and stacked my credits to maximize the discount. No complaints on the service itself once it arrived, just the getting there. Brooklinen's quality speaks for itself. But honestly? If you already know what you want, just order online. The in-store experience is best reserved for when you want to feel the materials or see patterns in person. Now I know.

The staff at this store are always very helpful and the store is very pleasant. However I will not…read morepurchase cotton sateen sheets from brooklinen again because the white sheets have yellowed after 2+ years. This is in comparison to wamsutta high thread count sheets which I still have and which I purchased over 6 years ago. Unfortunately wamsutta went out of business along with their owner the original Bed Bath & Beyond store. On doing some research I've read that poor quality cotton does yellow more easily than higher quality cotton. I do like my all season down comforter during the cold winter months here in San Francisco. I also like some of the bath towels I've purchased here.

I'm not buying a mattress just yet, but dropped in the other day to check some out. Marcos was…read moresuper nice and helpful and answered a a lot of questions! Will look for him when I'm ready! Also, they have a very large selection at this location!

Carlos was helpful and informative, he went out of his way to assist me with our recliner and bed…read morepurchase. The store was clean and tidy. I tried a few different mattress upstairs and down, all super comfy and clean. Delivery was next day and they were super great, professional, respectful, and quick. They set up our bed and recliner perfectly. We love the selection and are happy with our Beautyrest and our new recliner, so comfy! Thank you Mancini, we're grateful for your business!

Recently moved and was looking around for new mattresses for myself and my mother. Pamela was very…read morehelpful and knowledgeable in all types of mattresses. She was able to help find my mother a mattress that didn't break the bank from an outlet store and my mom is happy with her purchase. We came back when we were ready to purchase and Antonio made sure Pamela got the recognition from helping us and we got a prompt delivery a few days later. My mother is happy with her Sealy Norman - Medium Firm mattress! Thanks Pamela and Antonio!

Do not go here. They just want your money. If you have any issues with your order, you won't be…read moreable to reach anyone. 1) They offered 10% discount, which seems good until you realize their site is offering 15% off everything. Check if your brand is included but I just in general hate the fact that I even have to ask for a discount. 2) They will offer to take your old mattress away, which sounds great but in CA, ITS LAW. They HAVE to take the old mattress away. 3) Once home, we found out that the shipping window they provided didn't work with my building's so we tried to get it rescheduled. No can do - no one, literally NO ONE, picks up the phone. We've tried all phone numbers and at all hours. We now have to drive back to talk to someone in person = costing us money. 4) I had a general question about the mattress but again, never got it answered because no one has yet to pick up phone calls. I ended up googling it and finding a Reddit thread that answered it. 5) This store is super dirty. Everything looks brown and yellow. It was also incredibly dusty, which triggered my allergies. I haven't had that happen in years. 6) They ask everyone to take off their shoes and jackets to get the real effect of sleeping on a mattress. Sir, what would be real is if you weren't hovering around me watching me "sleep", but here we are. 7) They only have high end, very expensive models of brands. Not a great selection at all. Mattress Firm Mission Bay validates why online shopping is the way to go, even for things like mattresses. I rather risk getting a terrible mattress online than deal with anyone here. The fact that I have to DRIVE here to get answers to existing orders is enough to make me cancel my order and just order direct from the brand itself.

I found the candles I was looking for at Hudson Grace! Cire…read moreTrudon is a high end candle brand from France. Found HG stores were having their 9 year anniversary sale (20% off everything including Trudon candles)! They had the classic scents but also some special candles in colorful red, blue and white glass vessels. I bought one as a gift for an high end family member :) The store also had table topic books of glamorous destinations, stemware and plates. Their house brand of candles were of various American locations. Small store but provides items for interior decorators. Today is the last day of their weekend sale...I got their just in time.

I ordered their napkins as a gift for a friend. I received the FedEx box, finally, and inside the…read morenapkins rolled up with sticker stuck to them. Not their own box or no plastic sleeve around them. I looked at one and they are extremely thin. There is no way I would use these on a tabletop to have a drink set on. It would be like using nothing. I looked up their return policy. Refunds will be issued in the original form of payment minus any applicable processing fees. Returned items must be sent with proper postage, packages with postage due will be returned to sender. After receiving, I went back to their website to check the reviews of this item. Guess what? They don't have any reviews so I guess you cannot see if you were buying an insufficient product or not. Lesson learned, I will never order from this company again.

Great selection of mattresses here. Jason was an extremely…read morehelpful and knowledgeable employee! Very friendly and explained the good deals that were available in the store! A very enjoyable experience overall. TY JASON!

Andreas helped me decide on a mattress and was very helpful. He guided me through a few of the…read morecategories to narrow things in on a hybrid style, then showed a few options across price points. Staff was friendly. Checked in to make sure I had the right info, didn't have questions, and generally help out. Delivery scheduled for next day and I opted for their $100 delivery service to come set the mattress up. Haul away of old mattress included.

I needed a part from a discontinued trim of their elfa line. Instead of telling me tough luck, they…read morewent into their store room and searched for old boxes til they found the part and handed to be free of charge. I'll never not shop here. Thank you so much Container Store.

This was our go to place for many householdn storage needs, from a small boxes to huge garage…read morestorage shelf units. He also offered a wide variety of other household items. A while ago, they relocated to a new store and we haven't had occasion to go there yet. It's probably the same kind of inventory very in size from tiny boxes to computer designed shelf units customized on the spot according to your needs. We have purchased four systems over the years. The staff is very helpful and seems to enjoy their job -not always the case in some retail establishments. You should go there, even if just to look around.

Do NOT BUYYYYY. I had very high expectations for 7th Avenue, but unfortunately, my experience has…read morebeen extremely disappointing. Immediately after purchasing the sofa, I contacted customer service because I was concerned about the comfort. At first, I thought maybe I had installed or assembled it incorrectly, so I gave the company the benefit of the doubt. Customer service sent three different people to look at the sofa, but unfortunately, none of them could resolve the issue. The sofas simply are not comfortable. They look saggy, the sections don't align the way I would expect a normal sofa to align, and the overall appearance and feel do not match what was advertised. For what I paid close to $7,000 I expected a premium, comfortable, well-designed sofa. Instead, I feel that the product is overpriced and heavily over-advertised compared with what you actually receive. The biggest disappointment is that I ultimately ended up putting the sofa in my garage because I don't want to use it. Spending nearly $7K on a sofa only to have it sitting in the garage is incredibly frustrating. I regret spending this much money on 7th Avenue and would not make the same purchase again. Based on my experience, I would strongly recommend doing your research and trying different places and check this sofa in person before spending this kind of money. do not fall in the trap as i did

We visited the Hayes Valley show room to check out the couches in person before making a decision…read morefor our new piece of furniture. Our top priority was investing in a couch that was baby and pet friendly! David Ortiz was extremely helpful upon arrival. He was able to assist with configuring the perfect sectional for our home. David went above and beyond with showcasing their products really well and answering all of our questions. He sent us home with fabric swatches and set up a direct link for us to purchase. The reason for leaving the review was for the attentiveness from David. He sent out an email to check in if we had other questions (and we did!) and if we had any last minute changes with the configuration. We appreciated the fast response to our back and forth emails! We're excited to receive our new furniture! If you're considering purchasing from this store, definitely ask for David.

Upon seeing a sweet Wirecutter sale, I visited the Saatva Union Square Viewing Room in November…read more2025. Beautiful showroom: no hard sales tactics, yet people were available to answer any questions. I tried several mattresses in my price range and headed out. Next day, I jumped online to purchase the 11.5" Firm Queen Saatva Classic using the Wirecutter sale, clicked purchase, and the sale disappeared - yikes! Called customer service and they honored the sale price immediately and with pleasure - yay! Mattress arrived two-ish weeks later - delivery process was seamless - and wow was it firmer than I remembered! The literature says to give it a few weeks. I gave it six weeks and decided to exchange. Headed back to the Union Square showroom and met Sirius at the front desk. He is amazing - siriusly amazing! - and such an asset to the company. Sirius helped me figure out the mattress I liked in store was the Classic Firm 14.5", not the 11.5" - totally my bad. Sirius then explained the difference between the two and went way above and beyond to make sure I was happy and comfortable with my exchange. Yes, Saatva is a solid company based on my experience, from a terrific showroom to no hard sales tactics to helpful customer service to communicative and efficient delivery, but what brought me to Yelp is Sirius. This guy seriously likes people and is seriously knowledgeable about mattresses and toppers and pads and sheets and he seriously likes his job and he seriously likes the company. Everything he did felt intentional and present and I am seriously happy he was in the showroom that day.

Saatva I came into a…read morelittle bit of money and because of my health, I decided to invest in a top-of-the-line mattress. The SAATVA company I heard of while watching the Olympics. A company that has a very strict lifetime warranty policy. So I decided since If I was investing so much money I would read their lifetime warranty and what stipulations they had to any problems I might come across. When reading the lifetime warranty, it said the bed frame slats had to be no more than 4 inches apart. Your foundation or bunky board had to cover the bedframe perfectly. All these were stipulations if I had a problem with my mattress they could argue against not giving me a new mattress because I did not follow the conditions of the lifetime warranty. Since Amazon's Bunky board ($90 INVESTMENT) did not fully cover my queen size bedframe. I bought SAATVA foundation and bedframe ($500 INVESTMENT). Another issue I had was white glove delivery. I wanted that. I'm paying almost $3000. You're telling me I'm getting top of the line customer service with a white glove delivery. That's exactly what I want. It's part of paying top dollar getting those special perks. Well, that didn't happen. I received a message from Saatva that my mattress was now being CONSTRUCTED, MADE TO ORDER AS PROMISED. That didn't happen on my receipt it says my mattress is "ON HAND". I received a message from Justo Blanket Wrap Delivery Services Inc leaving me a voicemail. They had my name, obviously my telephone number, but I could not understand the message as it was interpreted as broken English, but since they had my name and telephone number, I decide to call to find out who they were. Apparently, they are my mattress company, I never would've guessed from the name of the company. When I called you think they would've identified themselves....Hello this is JUSTO...we are with the Saatva mattresses company the ones who made your mattress and we'd like to deliver your mattress...nope apparently they had said it in an email that I had not yet read, but they were very unprofessional. Getting upset with me questioning why they were calling me. They kind of had the attitude oh if you don't want your mattress, then we won't deliver it... But I decide to let it go have them deliver my mattress and give them a chance to rectify the beginning of our professional relationship. when they came to deliver my mattress, there was no white gloves. I received a two hour window, 7:30AM-9:30AM but was told they would let me know when they were 30 minutes away. There was no...We'll be there in 30 minutes. At 7:30AM there was no heads up. It's was...We're around the corner. Still I was that's OK. I just want my mattress. I'm happy to get my mattress. They arrive at my door. No white gloves. I pay almost $3000 and I am promised WHITE GLOVE DELIVERY but that didn't happen. I was promised my mattress was made to order even received a message stating we are now assembling your mattress, but that didn't happen. Apparently, it was stored in a factory, made for someone else, but not as promised, not made for me, not made to order. I pay almost $500 extra for a new foundation and bedframe because of the lifetime warranty stipulations and I get a mattress that hangs over their own foundation? I could've used the bedframe I had and bought a foundation from Amazon for less than $90 instead of paying almost $500 for their foundation and bedframe. The mattress has frayed stitching, does not fit their own foundation, has a metal bump near a middle seam on the end of the mattress, might I add, the bump is facing the wall, the head of the mattress so I would not have seen it had I not inspected the mattress. Also, the mattress is not even the seams have dips, the mattress looks dirty. The mattress tag cannot be removed as it is double stitched onto the mattress itself, not just stitched in the seam of the mattress.