My family has been to this location a few times already and it has always been a stellar experience - the food was well seasoned but not too salty, the service was quick and personable, and we always walked away more than satisfied. This time, however, was very much the opposite. This review is specifically for this one experience.
My family of 4 came on a Friday night around 6:30 pm and the restaurant was probably about 1/3 full. We got sat next to the rowdiest table imaginable and it was just occupied by 4 gals. 80% of the noise in the restaurant was from them. I couldn't even hear the person next to me when they were talking because the group was so loud and inconsiderate. When I looked around the room, all of the other tables were shooting glances at the gals' tables. This went on for the entire dinner and by the time we left the restaurant, my ears were ringing from the ridiculous noise level. We felt like the staff should have stepped in to say something especially with how many other people they were affecting.
Now onto the service. When we were sat by the hostess, we weren't given any menus. We only received menus about 5 min later when we were greeted by our waitress and without giving us time to look at the menus, she immediately asked if we wanted any appetizers. We got our usual crawfish and shrimp fondue which was delicious as always, no complaints with quality of the actual dish. We just didn't get any small plates to eat it with. We looked around for maybe 7-8 minutes and I even got up to go look for them myself before our waitress brought us plates. We didn't get any complimentary bread and butter at the beginning of our meal like we usually do and only got the garlic bread that came with the fondue so when we ran out of garlic bread and still had half of the fondue left, we asked for more bread and waited for almost 15 min before we got it which by the time it came, the fondue was cold and we already had our entrees. My parents, when ordering, told the waitress they were going to share and when their dish came out, they weren't given an extra plate to eat with. The lack of paying attention to detail was really off putting. They, of course, asked for another plate and didn't receive one for like over 5 min. As a precious waiter myself, getting a customer an extra plate doesn't take much at all. The Mississippi catfish opoulousa was so incredibly salty - both my parents and I really struggled to finish our dishes. I think it was the sauce that was too salty because when I tried bits of the catfish that wasn't drenched in salt, it wasn't as bad. The seafood was cooked well and wasn't dry. Probably 10 min into eating our entrees, a male employee randomly came by and tossed 3 to-go boxes onto our table. It came off really rude because we were barely halfway through our entrees and it was like they were trying to push us out the door. I think he was just trying to get rid of the boxes after coming from a different table but like still, what the hell? Our waitress came by and took the boxes, giving a quick excuse of "sorry I'll get y'all different boxes" and never came back with more until 15 min later when we were finally ready for to-go boxes.
It took way too long to get anything - whether it was asked or not - last night and the environment with the unruly customers really ruined the experience for us and left a tainted memory of the restaurant. read more