I had the pleasure of being helped by Isaiah over the phone, and his customer service was absolutely amazing! He was incredibly patient while entering my order, kind, and truly went above and beyond to make sure everything was perfect. The pizza was hot, fresh, and exactly what we wanted but what really stood out was Isaiah's professionalism and positive attitude. Great food is expected, but great service makes the experience memorable. Thank you, Isaiah, for taking such good care of us! read more

I went online through the app and I placed an order at 3:00 this afternoon to have a small order delivered to my house 3 hours later and looked at my tracking because the pizza still not here and it's been well over 30 minutes past the requested time and find out that the pizza have not even been made yet. This is upsetting and I do not believe I will be doing business with this particular location any longer. read more

I came in at 10pm to place a pizza order I was just hungry bro and they talking about some oh the lobby is closed How if yall close at midnight People here don't wanna do their jobs read more

We ordered large veggie pizza and got plenty of PAPA dough, but NO veggies. Will go to pizza Hut next time.

I have not ordered pizza delivery in a while so I thought it would be a chance to order in and take a break from cooking. I should have cooked. One hour to get a pizza that was worse than some frozen pizzas from Walmart. And chicken wings that no one bothered to trim off the fat. Gross. Maybe they figure the people of Princeton have to take whatever they get since it's a small town. Personally, I'll drive an hour to somewhere decent before I spend another dollar here. read more

I'd give negative stars if I could. I am so, VERY disappointed, as Papa Johns used to be my favorite "fast food" pizza, I was already pissed off b/c they will not allow crust flavor unless you buy a large pizza (or bigger), price gauging... tricking people into spending more (apparently if your household is 1-2 people who buy small-medium pizzas are not worthy of all their toppings and special crust options. More price gauging they no longer offer a supreme pizza or vegetarian (all the vegetables - they now only offer a tomato/spinach Alfredo pizza) if you want supreme or vegetarian you have to "make your own" thus paying more by having to add each topping to get to a supreme or "real" veggie pizza, and apparently they no longer offer mushrooms. I will NEVER order Papa John's again!! Domino's has really improved their pizza and they offer a lot of incentives and free pizza offers, and a very diverse menu, everyone should check out Dominos. They will be my go to for fast food pizza!!! read more

The sorriest excuse for a pizza bowl ever! Got it home, after listening to f bomb after f bomb while I waited, and the amount is about 1/3 of what I've gotten before at other pizza places. Never going to this place again!!! The only redeeming thing was the courteous cashier!! read more

Papa Johns Pizza - Pizza pathetic bowl - Pizza Near Me - Princeton, Texas

Horrible experience last night. I placed an order at 7 online which stated delivery would be 41-50 min. I was completely fine with that .... After about 50 more min I receive a text that our order is delayed. I understand there is a shortage of employees but if you know a delivery will be late then don't have the prepared pizzas sitting around on a warmer. Our pizza arrived over an hour and a half from the point of order and was cold!!! I specifically called the store and asked when our pizza be delivered and will it be hot! They stated "yes it will be fresh and hot". Instead it was a saggy mess read more

Ordered pizza hour and half ago then get a text that says it will be here within another hour. You call the store and cannot get anyone to answer the phone. After calling about 15 times they finally answer. BS! read more

So disappointed ended up finding a piece of plastic inside my pizza!!! How does this big piece of plastic end up inside without getting seen !? read more

Papa Johns Pizza - Pizza Near Me - Princeton, Texas

I placed an order around 5:30pm today online and the screen showed 34-44 minutes delivery time. 6:15 I called the store to check the status of the delivery. I was told I was the next delivery going out as soon as the next driver showed up. 6:45 I called back checking on my delivery again and was informed that my order was out for delivery. I call back and was chewed out by a female stating that she could not control the deliveries and that my order was free. At 7:30, I called back again to see if it had been thrown away, delivered to the wrong place! My order arrived at 7:35, and the fact that it was free means nothing as it was cold and soggy. I would like to say that this was the first time but last week we placed an order and it never came. When we called to check on it, they informed us that they had no delivery available and we could go pick up our order that had been sitting there ready for who knows how long. Why not call the customer and inform them you can't deliver so that we can decide what to do! Wish Yelp had negative star option! read more

Placed an order tonight, 2 pizzas and a 2 liter, simple enough, right? Driver showed up and had a dry erase marker for me to sign the receipt with so I gave him a pen. After he drove I realized the 2 liter of Pepsi was missing from the order. I called the store and when I addressed my issue with the manager he initially denied that I even ordered it, I told him no, I'm looking at my receipt and its right there, he said he'd send the driver back out. After waiting close to an hour I called back to tell them the driver hadn't come back out yet, 30 more minutes, almost 2 hours after my pizza was delivered my warm 2 liter of Pepsi showed up. I would definitely NOT recommend ordering from them. read more

Small order on a Tuesday. Over an hour delivery time. I tried calling for ten min to cancel no answer at all.

I had ordered a pizza previously from them, and the seal was broken and bugs were in my food. I was beyond mortified so I need a day to process and I called to see if they would replace it. The manager continued to ask if I took pictures and shamed me for even complaining. I offered to pick up because I no longer trust I to be deleivered and was shamed by the manager so I hung up. I will not be ordering from that pap John's again. It's sad that management is allowed to degrade and shame customers for voicing our concerns read more

I give it 2 stars only bc they made the order again. BUT, I got attitude from Nate, the very young manager on duty!! They're constantly having delivery problems and quality issues. read more

I had an order at 5:14pm on Friday January 19th 2024 it was a carry out since I knew they were short on drivers from a previous time that I ordered, it's says that it will be ready at 5:28-5:38 so we leave at 5:30 and arrive at 5:38 we show the person at the front desk the carry out order and he looks confused and doesn't seem to know what he's doing, he looks at some of the orders and says it will be a 10 minute wait, I start to look around the store and realize there's a whole new staff no one looked in proper fast food attire and some people were not wearing gloves, a lot of them were standing around. By this point it's been 15 minutes and I go up to ask again they tell me 20 minutes, I'm getting pissed so 30 minutes past and people who were at the store when we got there were still waiting on their food which is crazy!, I don't get my food till 6:50pm, and keep in mind I ordered 2 pizza and a box of garlic bread sticks, I'm sure everyone knows what the garlic bread sticks look like, well these looked terrible no garlic and barley any sauce, it looks like the took the garlic sauce that comes ok the side and dumped it on there, I had asked to speak to the manager, or if the GM was there. Apparently the supervisor for the day was there, and I asked for them to remake it, or at least give me a new one. He said he could give me a voucher for a new bread six but this is already happened before with the previous order which I wasn't too mad about but this one made me pissed because I had already read it so long and so many people were waiting too, he couldn't give me it so I asked for a full refund which was $19.45 he also gave me a 2 L drink, but that does not make up for all the people who had had to wait longer than I did. read more

Horrible experience overall. I know this is a large pizza chain and this will not amount to anything, but I still wanted to share. They first took forever to even take my order. They then promised 40 minutes to get it delivered. 2 hours later they finally called because they were about to deliver my pizza and couldn't find my address. I live 5 minutes from the restaurant. They took another 20 minutes to show up, at which point the pizza was Luke warm at best, it was wrong, and tasted disgusting. I told them that I wanted to not pay for the pizza that was wrong. My fiancé is allergic to dairy and we Specifically got a pizza without cheese so she could eat it. We obviously couldn't even eat the pizza. They then called and offered me two free pizzas the next time I ordered to make up for the mistake. I took them up on the offer. Well I called in 3 days later to take advantage of this offer and they told me they didn't have any record and couldn't honor that deal. What a joke read more

The new owners and management and employees are all extremely better than the ones before. They're doing a good job up there. I really can't believe I've never had a thin crust pizza from Papa John's before, last week I ordered one and man it was pretty damn good. I called to order one today and apparently I forgot to say thin crust, when I arrived and realize that my pizza was wrong I was willing to except the wrong pizza because it was my fault. The guy that was working the day shift today I can't remember his name I don't know if it was Jacob or not But I really don't think it was. Anyways he gladly offered to remake my pizza and let me keep the other one. They were actually both pretty good spinach Alfredo and chicken with jalapeños on half. Me and my son at on it all day. They're definitely do in a way better job than Domino's and Pizza Hut. Thanks guys!But I really don't think it was. Anyways he gladly offered to remake my pizza and let me keep the other one. They were actually both pretty good spinach Alfredo and chicken with jalapeños on half. Me and my son at on it all day. They're definitely do in a way better job than Domino's and Pizza Hut. Thanks guys read more

Takes forever to get pizza when going through delivery and they don't even cut the pizza and put barley any toppings on the pizza I got pepperoni and there was more cheese than pepperoni and they should take extra large off the menu bc your paying 5 dollars more for 1 extra inch read more

This location is quite a few miles from our house, but luckily they still deliver to us. Our orders are always hot and on time or even earlier. read more

I love the pizza It's very good and price is good. The phone service could be better ! There busy because food good ! So hang on they get to you! read more

I haven't ordered from Papa John's in years, and I've never had this one in 5+ years in the area. A coupon that I was able to use on top of a website promo gave me a reason to grab it for lunch. 2 large 2-topping pizzas and cheese bread for like $16. Sold. I had to place the order online to get the discounts to work together, and the earliest it would allow pickup was 11:30 despite being open at 10:30. I called the store a few minutes after they opened and asked if it could be done any earlier, and was told "No problem. Give me about 20 minutes." When I showed up, she had it waiting for pickup already. Food was excellent (like normal compared to other chain places nearby despite it normally being a bit more money), but the service was perfect over the phone and in the restaurant. Only ding is their parking lot stinks and is made worse with construction. You can either do a u-turn down the street to get in or make a left onto the street that their building sits beside and walk through the holes and mud to get to the front. read more

I sat on hold for 11 minutes and was hung up on. I called back and after 25 minutes of being on hold I drove to the location. Told the guy working what happened and he said no on waiting on phone. Showed him my phone, which was still on hold which was playing Papa Johns message. No apology or anything! Need better management for sure! read more

To start....Taller older gentleman working there with balding head decided to rub the sweat off of his head and then put his cap back on and continue to make pizzas was enough for me to be completely grossed out ! This is owned by an inexperienced person in the pizza business. It's quite obvious because every time I have gone there there's been an issue that has resulted with him giving me a free two liter of soda. One particular time the girl at the register decided to help people on the phone rather than allowing me to pay for my pizza which was sitting on the counter getting cold. Since the owner was clueless, I made a comment myself stating "next time you might want to put the people on the phone on hold and allow me to pay for my pizza "and I was quite aggravated! I really wish this would have been a Jet's Pizza that would have opened rather than a Papa John's. There's a lot of other options for pizza in the area that are similar and I really don't think this guy's going to make it. Not only does the staff need to be better trained but the pizza isn't that good either. it's hard for me to rate a Papa John's this poorly but if you don't know anything about the pizza business then you really shouldn't own a Papa John's or any other pizza place. Not that that that should matter but the owner is of Indian descent and just doesn't have a clue. He seems nice but he should open something he's more in tune with ....NOT a pizza place Compare this pizza to what you would get at the Papa John's on 78 in Garland ....They are hands-down so much better than this place. I'd almost rather drive to Garland to get the Papa John's then go 3 miles to get this pizza. Just plain sad! I gave them 4 chances and they failed all 4 times so I guess I'll continue to go to Pizza Hut across the street. read more

Papa John's is my favorite pizza place. Yummy pizza and good ingredients. I will continue to get my pizza from here.

Never liked papa johns until now!!! There pizza is the best on town! Sorry dominos but it's true! I'm hooked. And the delivery is quick. People on the phone are nice too. Our spot in Princeton! read more

Great service, polite delivery drivers and the pizza is WONDERFUL!

The pizzas were delicious- the service was excellent. I live 25 minutes away and they were still hot when o got home. Thank you Papa Johns read more

The ordering was easy enough. But they put the pepperoni under the cheese; who does that?! My daughter asked for pepperoni pizza for the first time and the way they made the pizza ruined our evening. First time I've ordered from a Papa John's in a while and won't be ordering from them again. And when I asked about the pepperoni at the store she just said under cheese, no explanation as to why. Very poor customer service. read more

I have ordered and picked up from this location several times. Delicious every time. Good value too. Thank you for coming to Princeton!

The pizza was 45 minutes old when it arrived. I know this because of the tracking app. They did get the order correct, the poor driver was apologetic and they did cancel my charge. I'd rather just had it on time. This location is either very short of help or poorly managed. read more