So tonight, I was not only ignored but also refused service, at 7:20 pm they are not taking drive through or dine in orders You need to have a manager on staff to at least notify customers or at least have a corporate approved reason on why you are not allowing drive through orders or dine in It seemed like they were only taking DoorDash orders and we're only actually talking to the DoorDash or Uber eats people, but when I went up to try and get into the building, the doors are locked. this is honestly such a disappointing location. You have three people working and they're only taking online orders. That's how you lose money. read more

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standing for 20 minutes and they just now asking what i want. Guy in the red hoodie on march 23 , 3:07am was inconsiderate. And then still had the audacity when i called him over if he can take my order to tell me that no one knows how to work the front register. Red hoodie aint shit and i would love to catch him outside read more

Good service when I went through at 11:15pm. Surprisingly customer service was great and order was accurate. No real complaints. The only downside was that it did take a while in the DT line. I guess they were behind or something. No biggie though. read more

I never leave reviews anywhere, but this place is awesome, great service, great food, I don't know why people are leaving bad ones, but everytime I've came through it's been great read more

Not sure who the rude ass kid at the drive-thru is, but he needs some customer service training. Went in today around 1 and he's rude as fk. Had another time where same kid just says "what else? What else?" Only came here today cause Wendy's line was too long read more

this is the worst jack In the box I ever been to! not only did they serve me frozen donut holes on door dash once!! I tried to give them not one but 2 chances and I mean each time they failed again they rude and will act like they can't add simple modifications you yourneak I worked for jack in the box for 10 years and they tried to tell me stuff I know they system does for example if you want to make the chicken sandwich a mean there is literally a button for that and the girl told me they can't do it like man just hire new people at this point the overnight crew rude and the evening crew is even worse! they just don't care what they serve you food be cold and fries old! read more

Better than it was a year ago, I just want to add this review to say service has improved. Food is good, when cooked right. The cooks just need to just keep consistency read more

when I went to grab my drink the worker didn't close the the lid right and it spilled in my Lamborghini read more

I like this location a lot! Service is friendly and the food has always been just fine.

extremely dirty and bathrooms were disguising. Employees spoke very little english which resulted in our order being incorrect. No ice in fountain machine and fountain drinks were flat. read more

It really hurts me all the way around to post this, I tried calling, but you would be lucky to ever have this location pick up the phone. So I guess I have no choice but to post this here. Firstly let me say God bless John for consistency putting the customer first and always coming to the call of duty and pulling the restaurants weight, he cares about the small things, he is genuinely a good human being that isn't disrespectful to the customer, tonight I drove into something I see allot!, John doing the cleaning for the store and three people standing outside smoking cigarettes while John is doing it all yet again by himself while people ride your clock. Then these people all with their head sets on watch my car drive into the drive through not wanting to work and wanting to finish their cigarettes they waited for me to drive away and so I did. As I was driving away I saw John waving out the drive through window so I pulled to the window and he told me politely sorry "I didn't notice you were out there, I was deep cleaning without my headset on, what can I get for you?" What I appreciate is he didn't pass any blame off to his co workers and say the obvious, that they all were making bad decisions to leave him by himself to man the whole stole while three people stood outside just staring out in the distance getting paid for it. He just tried to do what's right and took action for his fellow employees, I notice he washed his hands and put gloves on, so I felt comfortable ordering food from him. I let him take my order and my night was saved. But to my horror I watched these three others come stumble inside and just start acting like they were doing something but clearly they were there wasting time and making things worse. In fact the woman that was outside walked straight inside and took it upon herself to attempt to look busy by making a single drink for John to ride the clock but was scratching all over her head and hair after walking inside skipping all hand sinks then touched all inside the lid of my drink and inside my cup then attempted to give this off to me. I thanked john for his time and patience and hospitality but had to go up the street to Whataburger because they are consistent, and clean. John cannot pull the weight up the building, you should save on labor and pay john more and loosen up one or two people that just stand around and watch others work. Seriously. because he's the only one I ever got my order from consistently by spec. Check the cameras and see what I'm talking about 9/29/23 - 12:30am-1:30am somewhere between then. The last thing I wanted to do was eat Whataburger again and again seriously. I don't want to eat cigarette flavored chicken strips anymore from jack in the box I don't even smoke so it's unpleasant to a deeper level knowing they just skipped washing their hands again, please do better so we can have more options around our area. Thank you John for everything seriously. Please keep your head up, hopefully they won't stop working you so hard and they will put someone that pulls some weight with you. Hopefully the company recognize johns efforts to deliver exceptional customer service and experiences on a daily basis, that is extremely hard and taxing on one's body. It is not fair. Please Jack-in-the-Box do better. John you deserve 5/5 A+ stars but for the company shame on you all the way around 180-360. 0/0 F- score. Step it up. Do better. John keep up the good work. read more

We love our Jack in the box in Princeton!!! Our food is always fresh . The employees are always the sweetest. The manager came to the window and Thanked us for being loyal customers since our once little town is growing. read more

I ordered 2 Jr bacon burgers, it took 3 employees 15 minutes to assemble 2 burgers for dine-in and the cooks forgot my bacon. That bacon was the whole reason I visited this restaurant. It was a simple order added with the couple of drive thru orders and the staff seemed like they were burdened to get the food out and they got it wrong. read more

Its the only jack here so we have no choice but to come if we want something from Jack. But the employees here are so rude and there is trash around the location. We try to never come here unless we absolutely have to.. whenever possible we will take our business elsewhere.. Alma was the employee who took our order and not a thank you, have a good day or anything.. Customer service has taken a drop read more

Arrived around 3pm Friday afternoon with my wife. Employees looked at us but no one came to take our order. After a few minutes a young lady came from the drive thru window. She greeted us and asked us to wait while she messed with some condiments. Another employee, apparently on break, kept walking past the register eating. Finally we just left and went to McDonalds across the street. Employees didn't seem interested in serving us. There were no other customers inside at all. read more

This isn't the first or second time they've messed up our order. My dad has gone there twice prior today, and both times they've given him four less tacos than what he had originally ordered. He also ordered two large fries and they gave him one medium Fries. Today he ordered one large fry and instead the girl gave us one large sprite instead. We return the large sprite thinking that everything we had said was in the bags but when we got home we realized that our large fries wasn't in the bag. read more

Horrible. The cashier guy was laugh the whole time during service but I don't realize why , when I get. Home the tacos come empty. A just don't come back to jack because I was Very mad. And don't. Want be a very rude .. that happen today .. Princeton whatabuger sucks read more

If I could give a lower score I would. Stale food. Falsely depicted products. Store manager at this location is a complete joke. Her name is Maria. The district manager Jasmine is just fine with her stores using these lower end products too. It saves money. Or perhaps we as customers just don't deserve to get what we are paying for, or think we are at least. Never again. Never again. read more

I went to this location at 2 am on a wednsday and the manager treated mevery well and he got my food out wuickly i would love to commend him for his service read more

Service was quick, accurate and polite at the counter (though communication was tough). The associate accommodated my need to swap out the sesame seed buns with no issue. read more

Late night visit (11pm Saturday). From the drive thru it didn't look particularly clean. They remembered to give us sour cream, which I appreciate. The chicken fajita pita was pretty spicy but delicious. read more

My new favorite fast food restaurant/chain. For over 40 years I used to look for the golden arches. Then the coffee turned bitter and the service declined. I used to stop at Jack in the box for a Sourdough breakfast sandwich. I like the mild arabic coffee and the self service refill at Jack's. The Sour Dough breakfast sandwich is still delicious. The rest of the menu is good. The counter help are polite, and listen to you when you order. You get what you asked for. The dining area is clean. the food is very tasty. Jack in the Box is a good quick food dining experience. read more

This is one of the worst places to get fast food from in Princeton, Tx. I went through the drive thru last Saturday in the afternoon, I ordered 2 tacos and three egg rolls, and a large Diet Coke. The people at this location are very rude and disrespectful! I went home and started to eat took a bite out of egg rolls and it smelled funny so I spit it out. I took the other two and split them open and they smelled as well so I threw them out. The tacos tasted and smelled fine so I ate them. Later that night I started feeling nauseous and had to quickly run to the restroom and threw up my food from earlier! Needless to say it got worse all night and through the next couple of days I kept getting sick to my stomach and having diarrhea. After a couple of days it continued and I went to the Urgent Care near my house to find out I had gotten food poisoning! I will never visit this location or eat at any Jack in the Box, I reached out to their corporate office the same day by email and no response or call back! read more

hello everyone just went to jack in the box in princeton the sevices sucks and the manger and staff was shitty as fuck the restraint was dirty as hell same with the restrooms... when we was asking for a drink carriers i was it in ignored it was a bad experience and i work in the fastfood businesses and i never seen that before on how the experience we had and everyone was waiting forever on the order and we still didnt get all of the order read more

worst jack in the box I've ever eaten at. the food is always cold, the staff is very unfriendly, and most of the time, they get our order wrong. to bad, cause I usually love jack in the box, and I was so excited when they opened this one in Princeton. read more