Not my favorite chain for them. I've had good and not good experience here. I dined in once, get fast service on a weeknight. Another time, dined with friends and we waited at least 20 minutes and the place was almost empty. Tonight, did it. I had placed the order at 4:45 for 5:20pm as I was getting ready to leave work. Again, not super busy when I walked in. My order hadn't even been started when I came in at 5:30. The worker apologized and said he'd get right on it. He was very nice about it and got it done within 2-3 minutes. Not sure what the point of ordering for a certain time though if they don't even have it at least started. read more

Service was very slow, waited 20 minutes for a premade Mac and cheese and chicken noodle soup.

My hubby's fiesta chicken was all bread and hardly any chicken. My chicken Roma asiago bagel stack was good but it didn't have that pizzazz to make it great. We ate here because we were fortunate enough to have gotten gift certificates at Christmas. The Kettle baked potato chips were good, though they were in need of salt. Service was prompt. I had to wipe clean the table before sitting there, a chore I detest. Will be back to eat because we still have more on our gift certificates. read more

Panera Bread - Chicken Roma Asiago Bagel Stack - Sandwiches Near Me - Williamsburg, Virginia

Visited this location with a client for a place to eat, and chat and it fulfilled my expectations. Quiet inside and it's not an overly large place with your typical Panera booths and tables available. Ordered a you pick two meal and tried two of their salads. The Fuji apple salad with chicken and the strawberry basil salad. Both were delicious and fresh. I had enough for two lunches! Service was quick and everything came as requested (dressing on the side) read more

Panera Bread - Strawberry basil salad - Sandwiches Near Me - Williamsburg, Virginia

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Out of bread bowl. Asked for extra bread instead and was charged. Then ordered the sesame chicken salad. It came with balsamic vinegarette. I can't even eat my salad. read more

Always good to sit in a clean and efficient restaurant! This Panera bread always has the most courteous of staff and their food is always prepared. Well! The management really has everything together! It's almost like a "neighborhood "restaurant where if you are local or visiting they always make you feel at home! read more

From the moment i walked in, I was impressed! The restaurant was modern, clean and customer service from the get go was excellent! I was able to use the kiosk to order my food. The lady in the bakery ensured I would have the # of chocolate chip cookies I ordered. When I got my food, the lady at the counter told me to "enjoy and have a good night." My family sat and ate for awhile and even ordered a bit more lol. I always enjoy their cream tomato soup + using the chips to dip. Their chocolate chip cookies are deeelish too! I'll be back!! read more

Love their new breakfast sandwich! Very tasty and filling. Coffee is always good. Service is great. Restaurant was clean and updated.

First time going to Panera bread. I choose the Chipotle chicken & bacon flatbread pizza. My mom got the broccoli and cheese soup and caesars salad. Waited about 10 minutes for the food. The pizza, super good. Fresh cilantro, tomatoes. Chipotle sauce drizzled ontop pizza. I will definitely get this again. My mom's soup was really good. Caesars salad is fresh although the croutons and the bread were too hard for her. I'm glad we stopped in Panera Bread read more

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I was in the drive through line for 30 minutes. As I sat waiting for my food, I watched the drive through person (Aisha) wear the same gloves that she took my cash with, handle bagels and other foods. The timeliness was horrible, the food handling safety procedures were shocking, and the mac/cheese was cold. McDonalds does a better job, and that is saying a lot. Where is the manager on duty? Do much much better. read more

I'm sad to see this Panera have low ratings. We made a pit stop here and it was great ambience, clean bathrooms and tables. Loved the music playing. Manager was so kind / she gave our toddler a free cookie after we already paid for our small order ($9 total). My only complaint is that it took a long time to get just a toasted bagel with butter. They were definitely short staffed, with only 2 employees working the kitchen, but who isn't these days? Overall great experience read more

Another very delicious breakfast! We can always count on Panera to deliver hot, fresh, delicious food. Bagels are fresh and tasty... my husband always gets the everything bagel, which is a light and airy.. not your typical New York bagel but I like the flavor of cross between bagel and bread.. don't really need the heavy traditional bagel. I had the avo and egg white sandwich, which is a bagel bread with avocado egg, white and leaves. They did discontinue the cranberry muffin, which is sad. Good hazelnut coffee too! I'll keep coming back read more

The team leader/manager Sean was more than helpful and respectful. He deserves a promotion! The establishment was very clean and well run.

The food was great, but the customer service was even better. I made mistakes when ordering online, but the staff listened to my concerns and quickly fixed everything for me. More importantly, everyone was very cheerful and friendly while doing it, which is something hard to find these days. I used to own two fast food, restaurants, and I know how valuable this kind of great customer service can be. read more

Went here for lunch with the family, easy parking. This location seems quite new! We all wore masks, they had blocked every other table with cute Easter Eggs display. No issues eating safely inside this location. Good outdoor seating available but we decided to dine indoors. Very spacious and bright interiors. Food was good, kids were happy with their pizza. They actually caught a mistake they made to the order and brought a new one to us. I wiped our table once more with wet wipes because it didn't look as clean as I liked. So 4 instead of 5 stars. read more

What I absolutely love about this location is the friendliness and efficiency. I can't speak for everyone's experience however, there has not been one time I came here and had an issue. Us gig workers deal with mismanagement and situations just like any other and this Panera Bread is by far one of the best ran businesses in the area. Again, I can't speak for every aspect but compared to others this Panera Bread is worth the experience. read more

I highly recommend this Panera! This location is very clean and our order was ready when we arrived (before the promised time when ordered via mobile app). The staff was super helpful when we had questions on our beverage options (iced tea) and with looking at the bakery options. We'll definitely come back when we're in the area. read more

I have been here three times in the last month and have nothing but great experiences. The service has always been great and on several occasions I have had the staff come by and asked me how my day is going. I've tried three or four different Pick 2's as well as just having a BBQ salad and they were all delicious. So far one of my best experiences was when I made a mistake and accidentally ordered from my phone at another Panera. I sat for a while wondering why my order was taking so long and when I went and ask them they asked me to check my receipt and sure enough it was at a different spot. They quickly got my order to me and didn't make me worry about trying to correct the other order! Great over all experiences every time!! read more

Stopped here for a quick lunch on a Friday. The dining area is spacious and socially distanced. Ordered 2 salads and they were ready fairly quickly ***Kudos for the location donating unsold goods to the local food bank at the end of the night*** read more

This place is hit and a lot of miss. Went into drive thru, waited 3 minutes just for a hello. Then was asked to wait. Finall got to order, but they had no cucumber, red pepper, and no onions. You're a salad place without staples, and a grocery store 400 feet away. WTH, I hate this place they take forever and or don't have stuff. I don't know how you' still open. read more

This Panera location is horrible. I've been 4 times since they've opened; twice, they made my sandwich wrong, once they left an item out of our order and we didn't realize til we got home (went through drive-thru) and it took over 10 minutes on the phone talking to several people to get it credited back to our card*, and then today, we came through the drive thru and sat. For at least two minutes. I asked if anyone was there and they finally acknowledged us and asked us to wait. So we waited.... And waited..... And finally left to go to chick fil a. This location really needs to get their act together. *To be fair, at least they did this - most places will just say "oh, ask for a manager next time and we'll give it to you free" read more

This Panera has always given me and my family a horrible experience. There is always a long wait time for our food no matter how many items we get. They also are always out of at least one product, usually more. This particular night they were out of at least 3 different items that we tried to order. The only good part is when we enter the building or go through the drive through, they always say hi. read more

Didn't have any bread bowls ready at lunch time. Had to wait 20 minutes for them to "bake". When I finally received them they were cold. Also ordered a steak sandwich with no horseradish sauce and you would have thought they painted it on. Never going back.!!!!!!! read more

I have had two very poor experiences with this Panera. Both times I have ordered a bagel and had to ask someone to prepare the food for me because it was so slow. All of their pastries and other items that should be fast to prepare take a long time. Many other people in the restaurant shared the same experience as myself. It is unorganized, slow, and frustrating I do not recommend going here. read more

When I first heard that this Panera Bread was opening up right next to my job I wasnt as excited as everyone else because I never been to Panera before so I really didnt care. On the first day they opened a teammate came into my job and dropped off some coupons and also gave us some cookies/bagels which I thought I was very nice. My coworkers ordered a bunch so I figured I'd try it out. They have a really neat app to order from that allows you to pickup or have your food delivered to you (Delivery starts after 11am currently). I've ordered quite a few times already and I've tried different things l, steak, egg and cheese, bacon egg and cheese, my favorite is the avacado, egg white and spinach. That was hella healthy looking so I definitely wanted that! I havent had any bad experiences here, pickup is a breeze when I'm on my way to work in the morning, just grab and go from the pickup shelf. I'm hooked. read more

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Just wasted 18 minutes in the drive through ... and the order was missing an item. Will not be coming back.

Excellent food and service, except the drive through portions seem slightly smaller than the same meals inside.

Twice now I've placed a "Rapid Pickup" order to only be disappointed in how un-rapid this place is. I intentionally order online, pay BEFORE I get there so that I can quickly grab the order and go. But NO way, these folks have no idea what rapid means. I showed up 5+ minutes AFTER the order was supposed to be ready - they didn't have it, hadn't really started and then looked at me like I was crazy for being annoyed. They move at the speed of sloth and have no friggen clue what customer service is. Avoid unless you have all the time in the world and the patience of a saint. read more

Wow, worst Panera in a long time. Have an order screen down and the person taking orders was super slow. Went one time to get salt, everyone else just waited. Bathroom out of towels. Waited 20 minutes for the food. Wow. read more

I used the drive through of this establishment and ordered 3 soups and some bread for my family. I paid and while I was waiting, I began to observe what was happening in the kitchen. I saw a young blonde girl tie a few bags from the steam table and assumed it was because it was the end of the night and they were starting to put food away. A few minutes later, I watched as this employee used her TEETH to open one of the bags (I am guessing it was the french onion soup that I had ordered because it was dark brown in color). Another employee saw what she was doing and attempted to block the first employee from my view. As this was happening, they were giggling with each other. I watched as she got the bag open and laid it back into the table. The manager (I am assuming she was oblivious to what had happened?), came up a moment later and ladled soup from that bag into a to go cup. As another employee (not one of the first two) tried to hand me my order out of the window, I shook me head and said "Oh, no, I want to talk to a manager.". When the manager came out, I told her what had happened. She said she would "talk to" her employees. I told her that not only was that completely unsanitary, but the fact that Covid is such a threat to people at the moment, it disgusted me that anyone would put their MOUTH on a customer's food or the vessel that holds their food! I do not know what will come of it, but I have contacted corporate. I wish I would have warned the vehicle that was behind me of what I had witnessed, but I was in complete shock that anyone working in food service would think that doing that was OK! read more

Disappointing. I went in to order the new duets special for $5.99 they have which has soup and a half of sandwich. As you walk in the door it shows says, "try a duet!". So, at the menu I am expecting to see something about it on the board. Nope nothing. I figure it's just the soup and sandwich combo and they renamed it. I order that- broccoli cheddar soup and veggie sandwich. However, I find out that it is not. It is only select soups and sandwiches. How am I supposed to know this?? Apparently, I am just supposed to know the duet choices even though they are not listed on the menu, outside on the window or anywhere to be seen. Even the supervisor on duty was not helpful and could not answer my question as to why there are no description. She said well, I can tell them to you. So, she did. Even with all the hassle she redid my paid order, refunded me the $2.50 and I ordered the grilled cheese and tomato soup "duet" for $5.99. They even had the other food done and the buzzer going off. Sheesh--what a hassle Panera. Not thrilled with the customer service or attitude. read more

Not a quick stop for a quick stop. 2 out of 4 orders were messed up, and for being the only family that waited in line, it took over 20 minutes to receive our food. Would have preferred chick fil a, but it was a Sunday. read more

Really disappointed in this Panera. My Frontega Chicken Panini was made with a huge piece of chicken (not shredded) zero flavor. No onion and no basil was put on it. I think this location needs to retrain their staff. Bummer! read more

Although I am a big fan of Panera food, this location leaves much to be desired. I used their kiosk to order a sandwich for my daughter and a pick two (soup and half sandwich) for myself. The order was prepared quickly and I took it and departed. Upon arriving at home, I discovered that they had neglected to include the half sandwich. That is just plain sloppy. The place was almost empty so there was no "press of business" excuse. Panera is apparently hiring incompetent staff. read more