Too expensive for the quality of the food. Stick with Bagel World for the better bagels and cream cheese that isn't prepackaged crap. read more

I ordered the Cuban Sandwich and it's supposed to be a flat pressed panini, and it wasn't. They just threw it in an oven, instead of a panini press. Quality of this location went way down. Tiny little sandwiches with alittle bit of meat. The only thing that was good was the soups, which they don't even make there, they just serve them. I think the CEO should inspect this location and it's employees. read more

I was a huge fan of Panera when they first opened. However, I've been turned off. Their prices are too high and I find it difficult to find something healthy to eat. For the price you can go to so many other places like the 99 pubs and get a full meal...not a grab and go sandwich. We were 3 people: 1 small turkey chili 1 small chicken noodle soup 1 you pick 2 with drink TOTAL-$25! Yes it's fast and for the most part good quality but quantity lacks both in options and servings. Hardly anything in my husbands sandwich. I will say the turkey chili was delicious but $$$. Please stop the bread with sup/salad. Too many carbs. I'm sure its good but its too tempting for those watching calories. read more

Nice place. Good food. Friendly staff. A little pricey. I got the italian combo which was good but very expensive. By the way, combo means sandwich+ a few chips on the side. Overall experience was good. read more

Panera Bread - Sandwiches Near Me - Saugus, Massachusetts

Went for lunch on a Thursday afternoon. Wasn't too busy at all. I don't like that the menu doesn't tell you what is in each item. That's important when ordering a salad...then they messed it up. I asked for no wontons...simple enough...and there were at least 150 that I picked off individually by hand. Parking can be tough in the lot. Staff was very friendly. read more

One of the best Branches I have visited so far in Mass. in the last few years. Good food, clean place, plenty of parking with a nice big window view. The General Manager Dominik is very accommodating and friendly! Just now she offered to all of us a sweet-snack-free-sample to make our lunch experience even more tasty! Like it a lot... this location rocks. read more

Worst customer service I have ever encountered. WORST WORST WORST. Do not spend your money here! Ordered delivery, wait time was said to be an hour. Hour and a half later my food arrives (barely warm) and missing my sandwich. I tried to call to speak with someone, was disconnected on 4 times. What a joke. read more

Pretty standard Panera Bread... the food was just ok, the service was less than friendly and the restaurant itself could have used a good cleaning. Most of the tables needed to be wiped down, the floors needed a good sweeping and the bathroom was disgusting! The portion size of the salad seemed to be on the very small side. I've been to quite a few Panera's and this one missed the mark! read more

Disgusting (environment, not food). Okay - you're busy - it's Sunday afternoon. Hire someone to clean the tables / floors. Absolutely disgusting. Food mediocre - like a cafeteria with a good selection. Would be 2-3 stars if I could get beyond the disgusting eating conditions. Had a gift certificate - otherwise I would not have visited - too many better options out there. Friendly service. Bland food. read more

Portion sizes are not the standard of Panera, and prices are higher than those set by Panera. So many around that I will never be going back to this one. read more

This place was consistent, and very good soup and sandwich place, and a good staff...what corporate suit made the decision to stop giving the only thing worth the soup it comes with the French baguette ....now a soft tasteless dinner role....shame shame on that crap decision....well you lost a customer. read more

Wow... Vanessa at the counter goes out of her way to not help a customer, or do anything for that matter. Really bad attitude and Rude! . Go to lendys next door. The ladies there are helpful and full of character! read more

This place is good. Want to know why? Because they put an ample amount of sundried tomato pesto onto the tomato and mozzarella panini. I took that for granted until I went to another location of Panera recently, where they skimped on that stuff like serious! It's that pesto that MAKES the sandwich, so you've gotta get enough of it! So to the workers at Saugus Panera, thank you for slathering that junk on. Your diligence in this matter doesn't go unnoticed. read more

Now I'll give you a real review... The 5 stars are warranted I assure you. This busy sandwich shop is fantastic and anytime I've been there, the place is hopping. The ingredients are always fresh and crisp and the bread, of course, is amazing. The prices are fair for what you get. About $6 - $7 for a great sandwich, chips, pickle and drink. Add a gargantuan cookie for a buck n' change and you won't need to eat again for several long, long hours. Try the Tuscan Chicken or the Bacon turkey bravo. Excellent. They also have a Mediterranean veggie for vegetarian types. The company I work for is always ordering food in for meetings and I consistently use this place. It's close for one thing (We're in Wakefield) and reasonable for another. Highly recommended for catering an event. Even if it's just friends at your house one night. The food comes neatly packed in nifty trays that are compartmentalized for your serving convenience. The service is always prompt and friendly both for catering delivery and in the restaurant. The shop also has Wi-fi for those of you who want to score a couch or over-sized chair and peruse the Internet. But more than this, the food is good and tasty. And who doesn't want good and tasty? One complaint and one note of caution: Complaint: they could wipe down the tables at the shop more frequently in between guests. Note of caution: If you decide to have them cater and you order the "Sandwich Deluxe", It comes with 10 individually wrapped "halves" of sandwich and only 5 cookies. We always order more cookies to accompany all 10 sandwiches. (Note: 1/2 of a sandwich is plenty to eat when you pair it with chips, a drink, a pickle and a cookie. Trust me.) read more

this place is such a tease. The products in the display case look much better then they actually taste. There's no real depth of flavor, no heftiest to the actual pastry. And they are not inexpensive. You could probably do better at your neighborhood bakery. The soup and sandwiches are good, not great. In my humble opinion, they could take a lesson or two from Au Bon Pain. My biggest complaint is the almost total lack of customer service. I find the employees to be surly, aloof and definitely not customer friendly. Why pay for overpriced products and disinterested customer service? Let's call it as it is: this is a sandwich/pastry shop, not a fine restaurant. Even so, a customer expects a value and good service, here you get neither. I'd rather go into a gas station convenience store and grab a pack of twinkles. At least I get what I paid for! read more

We recently took our Girl Scout Brownie troop to Panera in Saugus for a bakers in training class. The two women who ran the class were wonderful and patient with our children and did a great job with decorating cookies and having them make their own baguette. Each girl got a bakers hat and apron. Lemonade was also served. The event was well priced and the girls had a great time. This event would be great for birthday party too. Our girls cannot stop talking about how much fun they had. read more

This panera is my favorite by far. The employees are always kind and put the customers first. They listened to me and made my visit the best I'm coming to this panera for lunch from now on. I usually get a you pick two with a sandwhich and salad. The food taste fresh and it looks great. read more

This was my first time visiting this Panera. I have been to several Paneras in my life and enjoy it, although it's a little pricey for the quality. This time I ordered Pick 2 Autumn Squash soup and the Turkey, Apple, Cheddar sandwich. A few hours later I began having stomach pain and sure enough had food poisoning! I know it was the Panera because that was the only thing I had eaten since lunch. I don't know if it was the soup, turkey, or what, but sure enough I won't be eating at any Panera for a long time now. read more

A very busy Panera location that makes it less convenient than some of the locations in less traveled suburbs. The quality of the food is consistent from location to location; the sandwiches are all excellant with a wide variety of bread options. They also offer large platters for company functions that are always well received. read more

I came to Panera on Wednesday for some broccoli cheddar soup. There was a little wait for ordering and getting my food but that is to be expected for the dinner rush. The coffee was freshly brewed and the soup is always my favorite. A young man named Andrew was very polite before clearing my table. read more

Always a good experience when dining in at this location. My favorites are the cheddar broccoli soup and Fiji chicken Apple salad. I must say that the take out is much less enjoyable than dining in. My husband and I have stopped a few times to grab dinner on the go and the food is never as good and portions are much smaller! I'd stick w grabbing a booth and having your meal in house. read more

I have enjoyed Panera in the past but my latest visit was a big disappointment. I ordered the Tomato Mozzarella Flatbread for $5. I unfolded the bread to find one small slice of tomato, some arugula, and a tiny blob of mozzarella. The bread tasted like cardboard. Still hungry read more

I love this Panera. Long time customer and one-time employee. The staff is always very happy and attentive. Always willing to go the extra mile to make sure you have a positive experience. Every manager (save one that doesn't work there anymore) always maintains a sunny and happy disposition in any situation which is a MAJOR plus to any other resturant. I stop here at least twice to three times a week for either breakfast/lunch or dinner with friends. The variety of selections and bread always makes for a good meal. Soup is always hot and filling. Salads are always freshly made and tasty. Sandwiches are spot on (made the same way every time which is a major plus if you have minor OCD about the way your food is constructed like me) and always have the same proportions of ingredients. Seeing as how they include their signature french baguette with everything (which can always be subsituted for chips or a fresh apple) it's hard to say no to 12oz of hot soup and bread for $5 and change. The main reason I keep going back (besides the fact I know mostly everyone there) is that it's a failsafe for great service, fresh food and a full stomach. If something's wrong, they will 100% of the time handle the situation above (and mosly likely beyond) the normal resturant. SOLID Two Thumbs Up! read more

I always get the pick two. Such a great idea. I wish more restaurants would adapt to this. But for now this is my favorite special. Each time I get something different. Who needs all that food. It's just the right size meal. read more

Sorry I usually love it here..... Today a Saturday afternoon, not busy at all. 98% of the tables were either filled with leftover food or all smudgy and dirty. It was gross. And it didn't feel like AC was working. At $23.00 for my daughter and I to have salads it was very unpleasant. Clean the tables!! read more

The food was great but the cashier was extremely unprofessional and rude! I may give off a mean face sometimes and it is nothing personal, just my face, the young man asked me, "is there something wrong with the price?" in a very demeaning manner, when I explained that it was just my face, he continued on saying, " you had a look on your face when you saw the price" I thought this was very rude, this cashier was also obviously inexperienced and did not ask what side I preferred and assumed that bread was the answer, without even asking. Will not return to the Saugus location and would rather drive all the way to Everett. read more

This location is clean and the workers are usually friendly. Food is good and pretty much the same as any other Panera. My issue comes in when I was there today. The girl at the register was very sweet and nice. She asked her manager a question about how to ring in a dessert and he pointed to a button and laughed. After his laugh he looked at us and said "Pretty and smart" then continued to laugh as he walked off. I am not okay with this type of sexist behavior. Not a good manager. This should be addressed. read more

The worst counter help. No one knew what was going on. Food took forever. Called to pick up food, had to wait another 5 minutes while cooks tried to sort two orders. Food was subpar. Pannara cares in Boston is much better . read more

My family's favorite place. My daughter loves the sandwiches especially the frontega chicken. The tea selection is awesome.

Have been going to this Panera on a regular basis for 3 years, timing is everything, it does get really busy around lunch. Never had a bad meal there !! People are friendly, would recommend to everyone. read more

This is the best Panera! The location is awesome and the people are great. Everyone is friendly and have great customer service! I've been to other Panera's around the area and did not like it at all.. But this one is exceptional!! Thanks guys! read more

In the middle of working, my mother and I decided to take a break and head over to Panera. Intro: Panera is a café chain that prides itself on being the healthy alternative to similar cafés by taking the artificial out of food and leaving the goodness in. The café appeals to many with their decent sized menu complete with vegetarian options (you can substitute chicken for avocado in many of their meals) and the free wi-fi for those always on the job. Food: The menu is typical for a café including soups, sandwiches, salads, and select breakfast items. They bake all their breads and bagels on site so it is always fresh. For this visit, I ordered the BBQ Chicken salad (substituting the chicken for avocado) and a tomato mozzarella flat bread. I will say, without the chicken, the portions seem to shrink down considerably as I was only given two small pieces of avocado (looking at my mother's salad, she got a sizable amount of chicken). They overdid it with the BBQ sauce for the most part, it tasted like I was just drinking the BBQ sauce. The flat bread was very good (after I spent a little time actually spreading the tomato spread included). A small nitpick... a little too much oil was added. The included baguette was nice and fresh. Service: Not much happening here... the only contact I had with any staff was the beginning when I ordered. She was very pleasant and greeted me with a smile. Cleanliness: This was during the lunch rush so I'll cut them a little slack... the table we sat at was not cleaned from the last customer that was there. Unfortunately, it didn't look like they had anyone actively cleaning the tables until we were nearly done with our meal. Atmosphere: Again, not much happening here. Grab your food and pick your own table. As usual, a music track perfect for the café scene was being played. Price: $9.58 was my bill (at the time of this writing) before tax for a half salad, a flat bread sandwich, and a baguette. An okay price but the lessened portions definitely reduced the value. Overall: This is a cool place both eat in or take out. They were very good for this visit (which I base my reviews off of) but can typically be inconsistent from what I've seen. Regardless, I will still return to this location. FINAL TALLIES Food: 6/8 Service: 3/4 Cleanliness: 2/4 Atmosphere: 1.5/2 Price: 1/2 Total: 13.5/20 - 3 stars read more

This review is going out to Matt, their Catering Manager at the Saugus, Panera. I had a 19 visitors a week ago from all over including the UK. I needed to order lunch for them on multiple occasions and knew right away that Matt and his team would take exceptional care of me. I've used Matt before many times and his quality service is consistent along with his fantastic, upbeat personality. His work ethic is one that every company owner wants but sadly has trouble finding. He owns it when you order with them and takes it to the next level. The deliveries are timely and the food is ALWAYS what we ordered. Matt you're outstanding at your job and I hope Corporate Panera recognizes you for the keeping your customers returning. Let's face it, customer retention is just as important as new business and we applaud you at Affinion Group! read more

This place should be ashamed for what they put on sandwich for 9.79 half a piece of Swiss cheese one piece of turkey all I tasted was apple and ran out of all the breads had to go with faccacia disgrace read more

Cashier Nancy is snooty. Also doesn't ask for panera card and when you try to give it to her before paying.....well if looks could kill!!!!! Then said in a snoot way "that's before you order. Not after" never once has a cashier asked me for my card BEFORE ordering. read more

I like the whole idea of Panera...it's The-Fast-Food-That's-Not-Fast-Food. The ambience is homey....they have the cozy fireplace, which is nice on cold days, that sort of artsy-fartsy atmosphere, and to my husbands never-ending quest, complimentary wi-fi. I love the soups here, honestly. The chicken noodle (close to my mom's homemade) in the breadbowl rocks. But I have to say...their sandwiches? Meh. They're okay. I think they take allt he breads at the end of the day and store them to make the next days sandwiches, cuz they definitely aren't that fresh when you get them. They're actually, sometimes, kinda on the stale side. And I have a three-year-old...they don't have a lot of kid-friendly options. But when my hub and I are out and we don't have The Kid...and he's looking to play World of Warcraft in between quick errand-runs on a Saturday on his laptop? We'll go to Paneras. Sometimes. read more

Panera is simply the best!! Soups, breads, salads, pastries.....all high quality. No other cafe comes close to the thoughfulness and excellence that is the Panera Bread Cafe. read more

I love the service, love the food. Hate the traffic getting in here and the line to order but it's well worth the wait. I love the deals and the atmosphere of this location and even though I live in Winchester and work in Saugus, I'd much rather go to this location to eat. I love their lemonade too. A must if your going to eat here. read more

I ordered the sierra turkey sandwich and was very disappointed. It was very dry and a little filling in a big slab of bread. It's the first time I was not happy with Panera's. There was no filling near any edge of bread. read more

The last 3 times myself and my coworkers have ordered over the phone for pick up we have had the worst experiences and yesterday just topped them all. I was at work and called in a order for me and a coworker for lunch and she was going to go pick it up. The woman I spoke to on the phone was pleasant and repeated my order back to me. She told me they were a little behind so it'd be 15-20min before the food was ready. I said no problem told her the name of my coworker that would be picking it up and thought we were all set. That was at 1:01pm. At 2:15 my coworker who has been waiting there since 1:15 at the Panera to pick up our food calls me and says that the employees say we never put in an order. We are both furious at this point and I tell her to speak to a manager. The manager just ignored her and pretended she was not there because they were already dealing with someone's order that was screwed up. To totally ignore someone is disrespectful and unprofessional and the employees didn't help either. They kept saying that we never ordered. 10 more mins go by and they finally admitted that they "misplaced our order" and a fresh order will be coming right up. We refused to pay which we should have never even been asked to do at this point. I will not go to this location ever again. And it's such a shame because I do enjoy the food but the staff just ruined it for me. Do not call in a lunch order here ever and expect your food. read more