I went through the drive-thru for lunch today and had a terrible encounter with another customer. The staff went above and beyond to help. Their thoughtfulness and extreme kindness was unexpected and so appreciated. Thank you. read more

Never actually got to eat there because some of the employees were standing around talk while people stood in line. One employee was upset that another employee put a tip in the tip jar, then another girl who wasn't clocked in yet came over to chat all while the one boy (obviously new) was working hard. The couple in front of me left. The lady waiting was getting very frustrated and the other two elderly waiting were using canes but they didn't notice or speak to anyone. I ask to see the manager and they never came and the line did not progress forward, so I left. read more

I honestly don't see what all the hype is about. Upon request of a friend came to eat here with them . I was very dissatisfied and disappointed with food. Southwest tortilla soup- don't do it. Almost $10 for a bowl of soup and I only had a couple of spoons. The rest of my party had sandwiches which they mentioned were too hard. First and only time for me. read more

Just got back from getting Panera and realized on my of my sandwich's is missing. This is ridiculous, we pay this money and wait forever, they really couldn't have taken longer, and i only get one of my pick 2 sandwich's. I will think twice about coming back. read more

I usually love going to Panera for my salads but this location disappointed big time. My salad felt so small and the side of sourdough was just thrown inside my bag without it being wrapped in anything. It just seemed so unsanitary especially during these times. Not only was my food not worth what I paid, the manager that handed my food was very rude. read more

I've visited 2x since they just opened. Both times were great. The Autumn squash soup is wonderful. I like all the different types of teas & coffees. read more

Not a great Panera: orders are either slow or incorrect. The staff attempts to be helpful, but if you have a time crunch or just want to get what you pay for, try a different location. read more

We're not the type to raise a fuss, so the first 4 times they got our order wrong over the last couple years, we brushed it off. Today was another wrong order. We won't be giving them another chance. Which is a shame, because what they manage to get in the bag is good. I can't recall the last time any other fast food/drive thru chain got my order wrong, it's been that long. Panera in Rockwall quite literally gets the order wrong more often than they get it right. That's honest to god no exaggeration. How about MGMT/Ownership invest in training??? read more

It was raining and i didnt feel like getting out so i thought i would try out their delivery system. So i placed the delivery order and could track the drivers vehicle. To my surprise the very friendly driver, Brooke greeted me at the door with a nice smile and great attitude even though she was wet and cold and had delivered to the whole city. She said she had been extremely busy. So if you 'choose to use the delivery system be sure to ask for Brooke in the comment section. You can tell she really enjoys her job. Now everything in my order was correct, warm, and delicious! Thank you Brooke and Panera read more

Wow, I just don't know where to start!! This place is absolutely horrible. Insane prices for basically a couple pieces of bread. My wife, mom, and I all ordered chicken salad sandwiches. When we lifted the bread to see the chicken salad it was the most miniscule amount, it looked like a smear of mayo. My wife took hers back up to the kitchen window and asked if it was a mistake but they said "we only give one scoop", our portion was not even a teaspoon scoop, it was a smear. It was enough to cover one pickle slice. We really thought they were pranking us. I wish I would have taken a picture but I was so mad after spending $60 that I didn't know what to do. I really think the staff must get to take home whatever food is left over each night so they didn't want to give us a normal portion. Otherwise, I really don't know how the places could stay in business. Also, why do they give you a hard piece of bread loaf as a side with your sandwhich? I've ate at some bad places but this one is at the absolute top. read more

DO NOT GO TO THIS LOCATION. had a terrible experience with an employee there, She was unbelievably rude and made no attempt to hide how irritated she was to be doing her job. This location is notorious for the worst possible customer service/ food quality experience you can imagine. It should just be shut down. Save your money and go the extra few miles to the next one. You will not regret that decision 0 stars for this location. Just don't do it!!! read more

This was my first experience with Panera Rockwall and I was very pleased. I ordered online and had it delivered. The delivery was very fast and food was great! We had a ham and swiss sandwich, a bowl of potato and chicken noodle soup. The reason for 4 stars and not 5 was my baguette was just thrown in the bottom of the bag without wrapper or anything. read more

Ordered food for delivery. Food tasted horrible, so little meat on the sandwich it was pretty much onion and bread, they forgot two things, and food was just thrown in bag like nobody cares. So pretty much overpaid and waited forever for horrible tasting food. Enter at your own risk! read more

pitiful service and expensive for small portions. drive thru is slow and incompetent. check your order before you leave, something is always left out. will not be back, done. they are hopeless. read more

I continue to wonder why anyone frequents this place. They only had 3 soups as they were out of the "popular" ones...Also out of baguettes. Oh, I ordered Chicken Tortilini...out of Chicken! My Tortilini was delivered luke warm with no chicken. When I took my dish back to the serving window the cook indicated she could come up with "other" chicken...So when my cold dish was returned, it had a cold chicken breast that was used for salads, cut up on top of my already-even colder-tortilini. The whole dish was cold. What a rip-off for $10 and then having employees not fix what was ordered. There were no napkins in the napkin holder and no plastic tops for medium drink glasses. Whoever is in charge of provisioning for this place needs lessons in how to order and maintain inventory. Napkins and drink lids do not perish. I am convinced that whomever licenses this Panera, is also not getting what they bargained for. read more

Too expensive. Half sandwich portion size should be in kids meal. Way too expensive for sandwiches.Go to La Madeleine instead. Panera Bread is a ripoff. read more

Honestly I love Panera Bread. But this one in rockwall sucks. Everytime I go there without fail there is an issue. Whether it be the food or service... food never comes out hot and always given the smallest portion. The service is terrible as well. How can you run a business with unfriendly, "I don't care about you or my job" attitude. The food runners and cashier act like they could care less if you're there. I wish this place was better managed and had better employees. But it doesn't. Other Panera's I have been to in the Dallas area are great! No issues at all. But here in rockwall.. they need some help. I always hope things change at the store which is why I still go back and give them my business because I do like their food, but it does not. read more

This is the worst Panera ever!! I drive through here in the mornings in about 90% of the time they're out of the souffles and then I have to sit through the drive-thru line for 15 minutes just to get out of it and not even get what I want! Do not waste your time and your money coming here when I've been here for lunch the sandwiches have been soggy and the soup is been cold and the breakfast is usually unavailable so don't even bother wasting your time sitting in the Drive-Thru for 10 minutes! Do yourself a favor and go next door to Jack In The Box there always consistent there never out of anything and you don't have to wait for 15 minutes in the Drive-Thru read more

Panera Bread always offers great service and food! Particularly, Damian Aguillon, was very attentive to our needs and acted in a polite manner. read more

Went there yesterday wanting to give it a shot. Always welcome a good place to eat in Rockwall. It was my daughter and I. After ordering a half sandwich, a salad, tea and smoothie... lo and behold...$30. Hmmm... perhaps she made a mistake? When I inquired, she rolled her eyes (Yes! She actually rolled her eyes) and asked to review the ticket. She said it was correct. I agreed although I was a bit surprised. So we waited. And waited. And waited. And waited. A line was forming behind us. After a long while she gives me my smoothie and tea. We waited some more and she hands me a paper sack: I asked my daughter to make sure we got everything. Good thing too, because we did not get my salad. So we waited a while longer. We left with everything (my salad came with a sad piece of baguette just tossed in the sack as a pathetic afterthought), and an exasperated look from attendant. Once I got home I eagerly tried the salad (I figured I had paid dearly for it). It was gross (mainly the dressing was some sort of yellow thick seedy nasty goo). Daughter's sandwich was also not very good. All in all, a waste of time, money, and outing. Very disappointed at the whole experience. I can tell you I won't be back. read more

This has to be the most ridiculous overpriced food I've ever paid for. Still bread sandwiches.!!!

Worst service ever. Sat in drive-through window for 20 minutes, only to be told by attendant that they were closing an hour early at 8 PM instead of 9 PM because of employee meeting. Line of cars waiting in drive-through, could've easily put a sign saying they were closed. Always experienced delays at this location read more

Made a to go order at 9:30pm. Arrived 9:40pm, the doors were locked. Went through the drive through to pick up my order and the my forgot my soup. Mind you they they close at 10pm. They always forget something from my order. I did not receive a free item or even get the soup for free, which we are suppose to get like they say if they forget an item... read more

Stopped by this store to grab lunch. Was a great lunch and the staff was very welcoming and helpful. The turkey BLT was so fresh and delicious! A definite future go to place for a healthy lunch! read more

We had really bad experience at this location. It just opened few days ago but waited 55 minutes for our order and still had to get up to inquire and are told that they didn't have the salad we ordered and finally we picked another salad and finally the food came and the soup and panini completely cold. We decided to get a refund and didn't eat and completely wasted more than an hour of our time. This place is a complete mess and they just opened read more

Visiting from Il .. Drive thru order to take to a pregnant mom and 2 year old .. Opened up dinner .. No chicken noodle soup ( for toddler ) no chicken ok my salad that I verbally ordered and confirmed.. disappointing read more

Little pricey as others have stated. Large drink alone is over 3 bucks. Food is always good and seems to have decent service but never been here at a peak time. Nice calm atmosphere. read more

Came here with daughter for lunch. Your typical Panera and nothing's wrong here. We almost didn't come due to the negative reviews but decided to take a chance and glad we did! read more

I normally love Panera, but this particular location isn't very good. I have ordered both the French onion and the chicken and rice soup. The French onion was okay, but the chicken and rice wasn't even edible. I had to throw it out. The sandwiches have been mediocre at best and honestly how do you even mess up a sandwich? read more

Grilled cheese close to burned on one side and the other not toasted at all. Cheese like rubber and so tough could not eat. Tables dirty and we had to bus our own table. Yes we wanted was empty. Will not return read more

I'm a returning Panera lover, I go probably twice a week to my normal location in Austin. I have recently moved and was beyond thrilled to see a Panera near my new residence. When I walked in all the employees behind the counter stood and blankly stared at each other as if confused why I, a customer, walked in. One finally stepped up and used the excuse that they're in training.... okay. After ordering my Mediterranean veggie sandwich (I'm vegetarian and lactase intolerant) i included no feta cheese. Waiting approximately 15 minute for the food to come out (the place is practically dead) my sandwich is delivered.... and no surprise, it has feta. I politely bring it back and remind them of my order and they say they'll remake it. A minute later one of the "trainees" approached my table in a scared manner and informed me they're out of the tomato basil bread. She also then did the same to a couple sitting at another table. If they had gotten my food correct the first time there would be no issue. I work at a restaurant and if we get low on a certain food item the cooks inform the servers to stop offering it. I'm quite disappointed with the workers, environment, and food. read more

The food here is not bad, but the prices are ridiculous, I mean RIDICULOUS, for what you get. Two small half sandwiches, two little bowls of soup and 2 drinks for $30! I could go to the store and feed 10 people soup and sandwiches that taste better for the same $30. There were fruit flies buzzing around the coffee area, napkins all over the floor throughout the place and the kids that work there really need some customer service tips/help. It is not horrible food by any means, just not worth the price for mediocre. read more

This place is a joke! This is the 3rd time I have tried to give them the benefit of the doubt but of course they fell way short again. I will not be giving them a 4th try to just take my money and disregard my needs. I even asked to speak to the manager this time and he said "well I'm not going to try and give an excuse I'm just going to say sorry!" Haha really? And yes he took my money yet again! read more

Damian Aguillon is one of the workers that caught my attention when he was being kind and asking me if everything was ok with my food.

It's cold and raining so I decided to order online and pick it up in the drive thru. I done this at the Lewisville and San Marcos locations in the past with out s problem. It's supposed to be ready at 12:25. I arrive at 12:22 but there are 5 cars ahead of me. When I get to the speaker I tell her I'm picking up an online order and give her my name. She tells me they don't have an order for me and to get out of line and go inside. I explain there is no way to get out of line with 2 cars behind me and the point of ordering there was to not get out of my car. She tells me again to go inside. By the time I get to the window it's 12:30, past the time my order should be ready and I ask again. She tells me she doesn't have it and I have to come inside. I explain that I only ordered there so I didn't have to get out of the car and the order is now past the time it was supposed to be ready. She just stares at me. I asked for a refund and she states that she can't do that , I will have to come inside. The worst service ever. This location is an embarrassment to Panera Bread. read more

Love Panera amd was excited that Rockwall was getting one finally, however sadly I will most likely be driving to Mesquite or skipping it all together from now on. We've done the delivery and have been mostly satisfied, food was early or on time and for the most part correct, salads have been bit under par. For the price you would expect fresh crisp lettuce not limp and soggy. I admit I haven't tried ti dine in, but with 2 small children it's usually drive thru or delivery. There in lies a huge problem for this location. The drive thru is a joke, from telling you something is available and get to the window and it's not, to charging for food to find out its not available ot being asked to wait 6 to 10 minutes. Then there is just not getting food into the bag, drive thru means I shouldn't have to go back into the resturaunt and get my food. 7 times now ive tried the drive thru with issues each time, and not to mention the wait, but I expect that a little. I'll see you in 12 months maybe you all can get it tohether. read more

I've read through many of these reviews before coming into the Rockwall location, but decided to give it a try anyways. Luckily, I did and have come to see that these reviewers are way over-reacting.(I can guarantee 90% of these people who are reviewing have never worked in the food industry, and have no idea what work is truly put into it ;) ). I've had nothing but great service, food, and overall experience every time that I come in. There have been times when they ran out of lids or napkins, but its a restaurant. It happens. Same thing with dirty tables - IT HAPPENS. After just mentioning it to an employee, it gets fixed immediately. My order has had a few problems here and there, but the servers fixed it without hesitation and offered compensation for the issue. Treat others the way you want to be treated and you will never have a problem at this location, or any restaurant for that matter. Thanks so much Panera! read more