Food and service great. Told two different associates 45 minutes apart that the mens room was out of toilet paper. NOTHING! Frustrated!!!

I'm leaving a "one" only because zero is not an option. The Chicken Noodle Soup is merely a chicken broth - there is very little chicken, noodles, or vegetables. The image on the menu is very misleading. I wouldn't leave such a bad review if I'd received "broth" on only one occasion; however this was the second time I paid $8 for chicken broth. Last night my wife analyzed the soup - there was a mere 2 tablespoons of solids in the "bowl" portion. I tried to call the Roanoke store today to air my grievances. You have to listen to a recording before choosing a human option. After 3-4 rings the call drops. Okay - I'll get some satisfaction on Yelp. Having nearly $200 balance left on my Panera card that I have to use up, I used my Panera app to order "rapid pick up" again tonight. My wife opted to try something different - tomato soup. Can't mess that up - right? I arrived a few minutes later than my projected arrival time, and found several people waiting to pick up their "rapid" pick-up orders. Uh-oh. The Panera staff - although plentiful - were too "busy" to ask us ours names and hand us the bags of food 3 feet away. After 5 or so minutes, a door dash guy I met asked a blur of an employee for my order. The employee grudgingly handed me my bag. But wait. I looked in the bag and my wife's soup was not in there. I had to flag down another "blur" to inquire about the missing tomato soup. I was advised that they "ran out" of tomato soup. She did not ask me if I wanted a substitute or a refund, so I had to ask her if I might be able to get something else. The young lady's response was "if we have it." Wow! I settled for the broccoli/cheddar which we learned is no better than the chicken noodle - it is watery, void of broccoli or cheese, and flavorless. In our experience, about the only reliable menu item is the cheese sandwich. Panera is pricy - they should have better controls in place. Once my card balance is depleted I will not darken their doorstep again. Awful. read more

DO NOT ORDER DELIVERY!! This has been the absolute worst experience and no one there seems to care. We had 3 online delivery orders for the same location that were placed at the same time. One order arrived on time. The other two? They were AN HOUR late. This was delivered to a business during lunch time, therefore the 2 orders that were an hour late were cold and were not able to be eaten right away because we were working. So we called and spoke with Brian who said he was the manager. He apologized and said that the next order would be free (for the same value). So we called to order the next one and told Scott (who answered the phone) our experience. He assured us that the way to have a free meal is to enter our credit card information online and order that way and they would reimburse us. We tried to have him take the order over the phone but he refused. So here we are 3 days later with (shocker) NO REFUND! We are so incredibly unhappy. We called and whoever the girl was that answered the phone did not seem to care one ounce. No apology and apparently her manager was "hung up" at the time and couldn't speak with us. That's fine. She took our credit card information again and assured us there would be a refund on there. I'll believe it when I see it. I used to take my family in there to eat all the time. NEVER AGAIN. read more

Four stars for a Panera? Dios mio, I never thought this day would come. Old-timers might remember this spot as the old Mac & Maggie's. I think of it as the establishment that livened up the otherwise unremarkable intersection of Electric and Ogden Roads. Like the resplendent neon star perched atop nearby Mill Mountain, Panera is a beacon of warmth and good cheer for the hordes of southwest Roanoke enthusiasts invariably congregated inside. As the grown child of some awfully finicky Roanokers, pickings are pretty slim for casual family gathering venues. But Panera always seems to fit the bill. Cheesy indoor fireplace? Check. Curiously soothing Miles Davis CD on continuous repeat? Of course. Chivalrous lads who will hold the door open while we're breaking my grandma out of the nursing home for an afternoon coffee excursion? Yep. Enough calorically-laden baked goods to induce a temporary feeling of familial bliss? You know it. Unwavering tolerance and good will towards a father who routinely orders coffee and fills his entire to go cup with half-and-half? I'm swooning. Electric Road Panera, you represent everything potentially good and beautiful about a suburban chain bakery. And for this, I thank you. read more

Panera Bread - Sandwiches Near Me - Roanoke, Virginia

This is a very busy location. Every time I go through the drive thru it takes about 20 minutes, which is kind of ridiculous. The quality is always great here, which is why it received 3 stars. This location seems understaffed and the employees are miserable because of it. It needs an overhaul. read more

Worst Delivery Imaginable! I don't write many reviews. I think everyone has an off day and restaurants get so busy that mistakes can sometimes happen. This is just the last straw and something needs to be said. I do want to point out that the delivery drivers have always been polite and helpful. I don't know who packs the bags, so I can't point fingers specifically. Could be the drivers, but I don't know. This is the 4th time I have ordered delivery from this Panera, and it's the 3rd time they've been wrong. Once, they were just missing a minor add-on, so I didn't say anything. The second time, they didn't put the meat in the steak sandwich and forgot half the meal and the drinks. The driver picked up the part of the meal I was missing and returned. I reminded him about the other missing items. He drove back and returned again. When he returned that time, I had noticed there was no meat on the sandwich. They had to remake half of our meal. We finally received everything correctly after 2 hours of this. Well, just now was the FINAL time I will ever order from there. We received the drinks we ordered, but our entire meal was incorrect. We were given someone else's meal. When we checked with the driver, she assured us it was ours and the top item was something we ordered. I didn't want to keep her waiting in the rain, and she seemed in a rush to leave. She said if there is a problem, we can just call to have them fix it. I know after the previous issues, I shouldn't have let her go without unpacking the whole bag, but geez! How many times can one place get orders wrong in a 3 month period?! I have never in my life seen anything like this. One item in maybe 5 or more orders, fine. Entire meals 2/4 times?! This is ridiculous! And after waiting over an hour and now probably an hour more because when I called, I was told they will start cooking an entire new order. I'm done. None of us here will ever order Panera again. Honestly, if this is their impression to get people to visit their store, I won't go back there, either. I did go to the drive thru twice for breakfast. Both times, the girl at the window was rude, snatched the money from me, and was arguing with other employees. Different girl both times. It's just the way this location is, apparently. This is the first time my family and I have ever had Panera. As long as we live here and this is the nearest one (I live on the same street but it takes an hour!), it will be the last. Get your act together! read more

I love the bread variety and broccoli cheddar soup at Panera Bread. Without fail, we have a lengthy stay in line just to place our order every time I've been there. A long wait for the food as well. I've ordered the turkey/applewood smoked bacon/cheese sandwich three times. Once was a whole one, the other two times were a soup/1/2 sandwich combo. As you will see from my photo, the bacon looked like the microwave kind, & upon leaving, mentioned to the cashier that 4.79 was a lot to pay for a sandwich that wasn't as advertised. She assured me it was applewood smoked bacon & I asked for the mgr. He too told me it was applewood smoked. I'm a baconholic, it's my fav food, I know my bacon! The second time I went, same thing. Darn, I ate it before I snapped a pic! I didn't bother to complain. Third time, I didn't complain but remembered to snap the photo. The two of us ordered the soup/ 1/2 sandwich combo (mine the turkey sandwich, hers a grilled cheese w/ both of us ordering chips & a sweet tea & lemonade. The bill came to over $30 not including tip, YIKES! A previous commenter mentioned they sent an email complaining of poor looking produce & got the response their ingredients were fresh. More like fresh from Mexico. I will be submitting my photo to Consumer's Report for inclusion in their inside back cover feature. I will also be writing a letter to the President since complaint response at the local & online chain of command are met with untruths. I feel there is a violation of sorts of the Truth In Advertising Act, & will be looking into notifying that agency as well. read more

Panera Bread - Does this look like "apple wood smoked bacon" to you? Looks like microwave bacon to me! - Sandwiches Near Me - Roanoke, Virginia

Squash soup with the baguette was so good! My Turkey BLT needed more bacon. Wasn't my favorite sandwich. read more

My wife and I ran through the drive thru. We just wanted to get two teas. There was two cars in front of us. It took the first car almost 15 minutes to get whatever they ordered and the car directly in front of had a conversation with the worker. Needless to say probably the slowest drive thru we have ever been through. read more

Nice spot to get decent food and hop online to handle some work business. Helpful staff and drive thru gets it right when you're on the go.

Tanglewood Panera is not so great. Although I'm grateful that I can eat at an over priced restaurant like this one I wasn't happy having to wait over 30 minutes to get my order. There were 2 people ahead of me. However I discovered that with call in and drive through those of us who get dressed, drive to the restaurant and place our order we have to wait and wait and wait!! The food was ok, the sandwich was way more bread than turkey. Same for my husbands. My dads salad was less than fresh, lots of brown lettuce. He ate some of it, wasn't very flavorful. The good salads, like the cob salad they used to have, they took it off the menu! Now what they have is less impressive. The soup was good as always but not worth such a long wait!! I don't think I will be back any time soon to this location. read more

Went through the drive through at 9:12 and got greeted with a woman who said "we're closed" with a very somber tone. When we questioned the restaurant being open until 9:30, she answered "the inside is open for a few more minutes" very rude! read more

I love Panera Bread but this venue has become very nasty. Food, trash and crumbs are all over the floor. We stopped here for the reason it would be fast because we are on our way to the movies. 20 minutes later we are still waiting for 2 cups and bagel. We won't be back again. read more

Panera Bread - Sandwiches Near Me - Roanoke, Virginia

A few months ago, I had bad things to say, as you will see below. Love this place, but just left after standing for 10 minutes. At least a dozen people working, one person on cash register. He is busy with the person there. The rest of the store is not busy. Workers look at me and NO ONE opens another register. Today I walked in, staff was polite and keeping things moving. A much better experience. read more

I really don't know why I come here. I ordered a half salad with an apple and a large iced tea at the drive thru. They told me the total was $14. I questioned why a half salad and drink was $14 and the girl looked at me like I was a moron. This could have been avoided if she had told me my total when I order versus when I was at the window. I get my order and leave and realize that they gave me bread and my salad is tiny. Like 3/4 of the normal size of a half salad. What a waste of money. I also would have loved to have done their online survey but the receipt is so faded and striped that I can't even read the code. Awesome. read more

Horrible service. Ordered twice now...GrubHub. Both times are incorrect. And if was mine it would be ok...but both times were my step daughters order. First time I had to go pick it up...after I paid for delivery. Second time I fought over an hour to get it fixed. If it was my order fine....but both times we're my step daughter. You guys need to figure this out. Not going to be a return customer. My step daughter shouldn't have to not eat. Dear God... read more

This place is a joke! The cash register lady could not answer the simplest questions and got so nervous she called the manager. My wrap didn't come with the egg it's supposed to and when I said something to the kitchen staff they threw some scrambled eggs on my plate that came from under the counter! Omg. Also, the ringer plate that lets you know when your food is ready did not work so our food was ready who knows how long. You'll be disappointed if you come here. read more

Service was slow here. Staff was rude and the restaurant and bathrooms were dirty. Used to be a pleasant place to go have lunch, but was disappointed. read more

Waited for a curbside order for over 30 minutes. Finally went inside and got my order. Food was ice cold.

They never have the bread that you want. Last time I placed a to go order, I got home to realize one of my sandwiches was missing. So I drive back and some guy in the back says.... "oh, we're out of bread for that sandwich". So they just didn't make it and sent me in my way with a paid for sandwich that they didn't make because they were out of bread and no one told me... that makes sense to me......? read more

Do NOT order delivery here!!!! My coworker and I ordered 2 meals at 11:30 am to be delivered to our work and it arrived at 3:30 in the afternoon only after we called and spoke to a manager 3+ times. When the delivery guy showed up all he said was "sorry I'm not from here". Food was cold definitely not worth the wait. Wish i had read these reviews before we ordered but will definitely not be ordering from here again. read more

ADDITION to my previous review. My next visit back to this location, I went through the drive thru right before a movie. Ordered 2 cups of broccoli cheddar soup. Waited for OVER 15 MINUTES in the drive through from order point to window only to be told at the window they were out of soup!!! Seriously?! No apology no sorry you waited in this line....just "nope, we are out". We were late to our movie and with no food. We will not be going to this location again. read more

The staff was friendly and helpful. However, the lettuce in my salad was slimy and wilted. It appeared that the lettuce had been frozen. I took the salad back and it was quickly replaced. Unfortunately, the lettuce in the second salad was the same. I didn't bother taking it back again. read more

Service was AWFUL! It took over 15 minutes to get two toasted bagels with cream cheese, then we got the wrong kind of cream cheese. The store was dirty - there was mold growing on the cushions of the outdoor seating and the garbage cans were so dirty that the lid was stuck closed. Gave it one star because the cinnamon crunch bagel was still delicious. read more

Customer service is basically nonexistent. People wait in line while staff goes on with "other duties ". I don't care where you work. If you ignore your customers they will not come back. Count me gone! read more

I can't believe I just paid $21 for this.... this is like an amusement park type markup... screw you panara. At least it tasted ok read more

Panera Bread - I think someone sat on my sandwich then dipped it in grease. I hate you panara - Sandwiches Near Me - Roanoke, Virginia

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This is super fresh and delicious and the people who work here are really nice. I recommend the Mac and cheese because it's super creamy I might even apply for a job here. read more

Consistently bad service. 2/3 times I'll be given the wrong order with no apologies, only attitude. Also, the service is embarrassingly slow. It's a shame because Panera is a place that I've been dedicated to for years. I hate to cut my ties but it's time. read more

The food is so fresh and the service is wonderful! Very warm and friendly staff and willing to help make your experience the best. I love their new Tortilla Chicken bowel. This store has improved greatly over the past couple of years. read more

I just discovered that Panera no longer provides Rye Bread on its menu. I was not able to purchase routinely, but always got to buy it as often as I could. Why a restaurant known for its breads would stop making one of the best types of breads simply leaves me speechless. I guess I will no longer visit Panera again! Additionally, this restaurant is always messy. read more

I was trying to run through on my way back to work today and mistakenly ordered pick up at Valley View. The manager not only came by to check on me twice, helped me realize my mistake, she messaged the other store and had them refund the order. While I waited, she clearly new several customers, saying hello by name. I don't always have perfect experiences at this location but wanted to say this one manager is great. read more

Solid Panera - never had any problems with the staff or the food I've received here. The location is great, but the parking lot itself is quite annoying. Getting in and out of it can be irritating, but I think that's more Tanglewood Mall's fault than Panera. This Panera in particular has two qualities that make it potentially better than other Paneras. The first is that there's a Drive-Thru! This is great when you need something quick before work or class, or if you need to bring in bagels for the office. The second is that there is an outdoor patio area which is extremely pleasant to eat on during the warmer months. You can definitely find me out there often in the spring and summer! read more

I love the food options at Panera however, the customer service is the worst I've ever experienced. They always forget something to my order and when I go to the pick up section, they are always rude about fixing the mistake. read more

We were traveling through Roanoke, and stopped at this Panera for breakfast. During a very challenging pandemic, the staff was amazing, and very organized in dealing with restrictions in place. Special appreciation to Michael, who served us. His attention to detail, knowledge of the menu, and dedication to customer service is the best we've experienced anywhere. He could be a server at a fine dining five star restaurant anywhere in the world. Panerai is very fortunate to have him on their team! read more

Yo, so I walk up in this bitch, and there's like a long ass line. So I look around and there's like, no one in here (except the people in line). So you know they slow as hell. I finally make it up to the counter and order, took her awhile to ring up the order but she was prolly new or something. Also forgot to as my girlfriend if she wanted a baguette or chips or whatever. But here's the kicker, we get our food and there is ONE TINY SLICE of avocado on EACH sandwich. What the hell man?? Also all my chipotle peppers were in a blob in the middle of my sandwich. Pretty sure my mac and cheese had 6 noodles in it total. Whoever is in the kitchen needs to stop eating all the avocado they cut up and focus on their sandwich building skills. Soup was aite tho read more

If I was able to give a Zero star, I would. This is the second time I've been to this Panera Bread and they had NO bread! No bread bowls, no baguettes. Need to change name to Panera. Very disappointed. read more

Asked a question and got attitude and eye rolls back. I love this restaurant to death but it made me sad to get poor service. I still recommend eating the food because it's great, but I just wish they would have responded better. read more

I love Panera. I don't love this Panera. Had a pretty terrible experience. Was with a group, and five of us ordered the chicken chipotle sandwich - All 5 of them came out wrong. Only chicken and cheese on two slices of bread. I asked to have it remade and it came out wrong - again. Same deal, only chicken and cheese. I told someone who seemed to be a manager, but there was little concern or attempt to rectify the situation. Additionally, there was a clueless guy bringing food to our tables. Didn't even know what the food was on the plates he was holding, so we all had to guess as to who's was who's. Really? Know your specs and what your food looks like. Or at the bare minimum, ask those behind the counter what it is before you bring it out to the tables. Also, they were out of all the "bowl" options (tortellini, soba noodle bowls, and lentil quinoa bowls), and had no drink lids out at the drink stations. Unprofessional, poor service, and incorrectly made food. Never again. read more

Had dinner at Panera near Tanglewood Mall last night and was very disappointed. My soup was cold when brought to my table and when I went to take it back, the employee I talked to directed me to the microwave where she said I could heat my soup up. Was also told they were out of baguettes and it would be 20 minutes before there would be more. The general appearance of the restaurant was dirty; the floor was littered with napkins, paper and food. read more

I love Panera. That said, this particular one has screwed up our order every. single. time. The food is still good, if you can actually get what you want. And, of course, if you order the tuna salad sandwich to go it turns into a nasty mess in the wrap they roll it in. read more