Stopped at Cookout in Roanoke va and ordered a sandwich and onion rings and 2 waters. After I got the food I found out we were charged for sodas. They said they had no way to add just water. But they charged me and did not tell me. That is not very good customer service. We will not go back to another Cookout. read more

I'm so disappointed. So, I go in, look at the menu and order. I got a tray with hush puppies cause I've never had them, onion rings cause those looked good in the videos I've seen, and BBQ char grilled chicken. Also caved and ordered a shake with it. So let's start with the food. First off, NOWHERE on the menu does it say that the chicken is a sandwich. I opened the box and there was something wrapped in tin foil and when I opened it, it was a chicken sandwich with some kind of sauce and pickles. I HATE pickles. So GROSS!!! It also looked like the sauce was a mix of bbq and Mayo. Gross!! And let's talk about the size of the chicken.....the bun was one of those small burger buns you get from the store and the chicken was SMALLER than the damn bun!!!! It didn't even stick out!!! Like WTF?????? If I'm gonna pay for food I expect to get food. I sat there for a few minutes just looking at it cause I felt like I had been scammed and finally I go back up to the counter. I asked the guy if this is a normal sized piece of chicken and he tells me it depends which piece you get. What the actual heck???? I also told him that NOWHERE on the menu does it say it's a sandwich and he says "You thought it was a piece of chicken?". Yes, I did think that. He then went and had them make me another piece of chicken (same small size as the first) so that I had a little more. Tho there was BBQ sauce on it, this chicken had zero flavor. I never had a hush puppy before and it was kinda bleh. Fried crap if you ask me. And the onion rings tasted kinda mushy so definitely NOT good. The ONLY good thing was the shake. I got the chocolate Oreo peanut butter flavor and that was definitely worth the extra money. Would happily pay for another shake but 100% feel like I wasted money on the food. Probably not going back even tho they do have other things. I just don't feel like anything else would be worth it. And the portion size is NOT OK!! 100% never going back to this location. read more

Cook Out - That's what they call a chicken sandwich??? - Burgers Near Me - Roanoke, Virginia

Normally I love cook out so I was excited they built a new one close by. I ordered a burger with onion rings and hush puppies and they really only put 4 rings in the box and the hush puppies were not fresh. ( this location on Franklin st is take out /drive thru only ) and my kids chicken nugget tray with fries and cheese bites looks like it was shaken up. I won't be going back to this location again, it's pretty disappointing. read more

Cook Out - Burgers Near Me - Roanoke, Virginia

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After having observed the long lines at their drive through, reading they are opened until 4:00AM, and asking around: What do you think about Cook Out, and getting a smile and positive reaction, I had to go visit one evening for dinner and experience for myself a dining experience there. Housed in a large brick building near Crossroads in Roanoke, Virginia, the front of the building faces Hershberger Rd and has large windows and an outdoor seating area to use in good weather. On the back side of the building the drive through is located and a large parking lot. The entrance to the restaurant is on its side under a bright red and white sign high above. As I entered the place was very clean and two low walls guided you to the ordering counter. Above the counter is the menu and customers stood there reading the menu and picking their order. When it was my turn to order, the friendly order taker answered some questions I had and I ordered a Burger tray with Onion Rings and Slaw, a Peach Cobler Shake, and an extra Cook Out Hot Dog. The order was efficiently taken and charged and then I moved in front of a window on the side to wait to be called to receive my order. After having my order, I picked a table and went to sit down. Even though the size of the burger was not too big, the bun was fresh and soft, and the beef patty was also very fresh. Later I found out that they make their own meat patties from fresh ground beef daily and distribute them to the restaurant. They are never frozen. The quality of the food and reasonably low price seem to be the key to attracting loyal customers. Watching the happy customers coming in as I was eating, made me think back of my childhood, and how much I would enjoy eating an inexpensive hot dog or hamburger at a cook out. It doesn't take an expensive restaurant or food to have an amazing dining experience. The four onion rings served were also were enough, considering the price. The Peach Cobler was very good but too thick to drink with a straw. I got a spoon and ate it like an ice cream with the spoon. At the end, I enjoyed my dinner, was relatively full, and spent very little money having quality food. And I discovered the secret to all the happy return customers that keep frequenting this restaurant. So for all of the above reasons, I recommend this place. After all, everyone loves a good cook out. read more

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We typically go here late at night because the food is usually pretty good and it's very affordable. That being said, the service, is horrible. Maybe it's because when I see the long lines it reminds me a little of In-N-Out on the West Coast so when I get up to the menu to order or up to the window to pay I expect the workers to at least be pleasant, but they're not. Not even remotely. They're rude and act like you're bothering them. Then when they hand you the food they practically throw it at you. I would normally give this place much higher ratings, but when they act like they couldn't care less about you as a customer, it makes it hard to promote and even harder to return. read more

Quick and easy ordering. Shakes are pretty good and so is the bbq sandwich which is my usual order.

My Wife was not feeling well and wanted a shake. I went inside and ordered at the counter. I was a little hungry so i decided to get a BBQ plate with pulled pork. The serving size of the pork was rather small. That was ok I wasn't that hungry. The pork was seasoned on top with what i thought to be BBQ sauce. But it wasn't. It was pure HOT sauce. Sometimes I don't mind a little heat but this was not edible. The three African American women who served me were watching me try to eat it but all I could taste HEAT. As I rose to go up to the counter, I could hear one of them say "Here he comes". All three turned their backs on me. I politely said "excuse me". and was ignored. After the THIRD "excuse me", I raised my voice and without turning around one of the girls told the Manager that she needed to "talk to me". I told the manager that the food was way too hot and spicy to eat. The manager offered to remake the meal without the hot sauce. The three girls could be heard giggling. I told the manager never mind, because I feared the girls would do something else to my food. I left the food on the counter and went to leave. The manager offered me a refund, but by this time I was so pissed off that I just left. If this had been three white girls doing this to an older black men, They surely would have been arrested. But this is how life is now. DO NOT GO to the Cookout at: 4145 S Memorial Dr Winterville, NC 28590 They may tamper with your food and then laugh about it! read more

Definitely the FASTEST food place i've ever been to food was amazing way better than any other fast food restaurant and way cheaper read more

Cook Out - fried chicken and a hot dog in a styrofoam container - Burgers Near Me - Roanoke, Virginia

This is my first time at this location. This is the best Cook Out that I have been to. I had a regular cheeseburger meal with everything no lettuce, canjun fries, onion rings, and a strawberry milkshake. Everything was hot and fresh. The cheeseburger was a nice size and cooked just like I liked and it was really good. The cajun fries were good. The season needs just a little more heat. The onion rings were good, but you only get 4. The strawberry milkshake was really good, they make some of the best milkshakes, period. The customer service was great. The men's bathroom was clean, stocked, and didn't stink. read more

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I always heard about this place when I lived on the east coast, but I never got to try until 3 years later. It lived up to the hype. There was a crazy long line that night, but it moved pretty fast all things considered. It was exactly what I needed on the road trip, amazing prices for a bunch of good quality fast food. read more

Cook Out - a hamburger and fries in a styrofoam container - Burgers Near Me - Roanoke, Virginia

Food is fresh and delicious, service is very fast and I love the shaved ice for my drink.

The customer service is awful i was in the middle of finishing my order, asking for sauces and got cut off and was told "ask for that at the window" unprofessional read more

This used to be a great stop on the I-81 trip. Variety of food and a clean dining room. No longer. Food was over cooked, order was incorrect even though I spoke directly to a person at the window because the dining room is no longer open. It is inconceivable to me in today's age of mask mandates and 70% vaccination rates that any restaurant wanting to make money would still have their dining room closed. We will find another place for a quick bite and a clean bathroom from now on. read more

I eat here a lot with my coworkers during lunch hour and even if it's busy, our food is up in just a minute or two. The shakes are always dense and delicious. The burgers and sides taste consistently good and it's always clean. The only issue i could find is the chairs they have in dining area screech something terrible when they slide on the floor. If they could put some felt pads under the legs or rubber stops, that would be a big help. Its just so loud and echoes through the space. But food and service is excellent. read more

Cook Out is always a favorite of ours. Whenever we travel down south we must stop. Cook out never disappoints read more

Had the tray with a double burger, hush puppies, beef quesadilla, strawberry cheesecake, and oreo milkshake at around 2:40AM. The line was a bit long so I ended up getting my food almost 25 minutes later. Order came correctly though. Hush puppies and shake were delicious. The rest of the food was good too. Anyone who says that the food is subpar has never had bad food or school food before. Staff was also super nice, despite it being literally 2AM. Although the cashier was confused when I gave them a tip. Shows how unappreciated workers are. read more

Never been here before and tried to order. The burger is not all that. I expected more from a place called "Cook Out." And they didn't tell me when I ordered a combo I could pick two sides. I picked onion rings. It seems they would have doubled up on the rings, but they didn't. They did give a heaping amount of grilled onions. Sadly the burger was pretty sloppy. And when I order a double I would expect two full size patties versus 2 smaller versions. read more

How in the hell is it called Cookout without the Cookout Sauce it's just greasy fast food without it. I just waited 20 minutes to pay 10 dollars for some greasy sh!t we aren't going to eat. Get it together ... read more

For what it is, this place is fantastic. We found this place on a random stop on a road trip, and it for what we wanted perfectly. I mean where else can you go to get a burger, fries, drink, corn dog, AND milkshake for about $5?? They were quick, food was what was expected (fast food level) and milkshake was delicious :) read more

Cook Out - Across from BJs gas - Burgers Near Me - Roanoke, Virginia

Cook Out is fast food that is affordable. The interior is nice and spacious. I recommend getting the cook out tray because you get one "entree", two sides, and a drink. read more

I ordered a large order of chili cheese fries got a burger, chicken nuggets and french fries twice third time in line. Hopefully I get my chili cheese fries if I have to come back I'm gonna ask for a refund. read more

I always love stopping at cook out! Nothing has ever been bad I always order the regular barbecue sandwich tray and my sides always vary.

We stopped at the drive through while traveling on I-81. Cook Out is great no matter where you go! The burgers are flavorful because they are grilled and you can add lettuce, tomato, and onion for no extra charge. My favs are the BBQ sandwich which come with hot sauce and slaw on it. Great southern feeling! The hush puppies are also great! My usual order is the combo box with either a burger or BBQ sandwich with a side of onion rings and a corndog. Then I get a side order of hush puppies! As for drinks, they have the best sweet tea ever! BUT... the drumroll comes with the selection of over 40 kinds of shakes. I have had quite a few flavors but my go to is the peanut butter/banana shake. You can add a shake to your meal for around $1 more... totally worth it! The only thing I didn't care for at this location was that the drive through was not covered either at the ordering box or the window. It was pouring raining so we got pretty wet placing the order and wet more when picking the order up. read more

Our first visit to Cookout did not disappoint. The Value for the food is excellent. We each got the big double Tray. I had it with the Bacon Cheese add on (Bacon, Grilled Onions and Cheese) and my husband had the Cookout style with (Grilled Onion, Slaw, Chili and Mustard). We both enjoyed the burgers though I would not order it that way again. My Bacon was a little under done and the Cheese was liquid Nacho and I am not a fan of that kind of cheese. My husband really liked the chili and both Burgers had plenty of the onions. The burgers also had a smokey flavor. I noticed mine seemed a little salty. The sides were all tasty. We had fries, onion rings, hush puppies and the "steak" quesadilla. All were good. The quesadilla appeared to be chopped burger but was still good though my daughter decided it was too spicy for her, I did not taste spicy really. We did not have a shake this visit but will likely try one in the future as my husband is eager to try a fhot dog with Chili. The line moved quickly and the food was prepared fast and was hot. Give it a try! read more

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Pretty legit burger place Great price for amount of food u get I got a double cheeseburger, fries,corndog and large coke for 4.99 Wow read more

Cook Out - Order - Burgers Near Me - Roanoke, Virginia

My first time @ this place! Came here late @ night! Initially good impression if this place! read more

Cook Out - Burgers Near Me - Roanoke, Virginia

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The food here is horrible but the shakes are mah-ve-lush...Seriously -- get food at McD's next door, or Taco Bell or Wendy's across the street, or Sonic around the corner, and just come here for the shakes. All those places have better food, but none of them have those shakes. Those wonderful, amazing shakes in every flavor under the sun. I have tried the food enough to know I'll not eat here again. Granted, I have not had the chicken strips but I have had the BBQ (vinegar based, small, not fulfilling and kind of bland), the Quesadillas (the chicken far better than the beef, but don't misunderstand me, not good) and the hamburgers. I have NO idea what they make these hamburgers out of. They are gristly, grainy, tasteless and have a weird mouthfeel. They are to be avoided. Fries, onion rings, hushpuppies all ok. The Corndog is the best thing on the menu. Really, they can do that weirdly. BLT is just that but on a hamburger bun and so, kinda weird. BUT the shakes. Great day. Fantastic. I've been working through the list (which is fun) and by far the best one is the Banana Berry. I've also had the Peanut Butter Fudge (yum!), vanilla, heath bar, M&M, mint chocolate chip -- the ones with "things" in them are too thick to drink with a straw, so if you are driving get one that is blended. They are out of the world and worth going to just for one. Keep $3 in your car for when you are close by because they are wonderful. read more

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First time here ever. From out of state and decided to get a double, which turns out to be a knockoff whataburger jr. "doubled up" on fries instead I got what seemed to be twice cooked old fries and definitely not many. Definitely disappointing. read more

The food here is very affordable. Quality is ok but, for how little you spend it's fine. Open late. I recommend the deep fried cheese balls.

During the recent weekend the service was horrible. Staff blatantly refused to service patrons after claiming they were understaffed. Will never eat here again read more

Girlfriend just found a hair at the end of her almost fully eaten burger. Gross. Nothing like waiting 20 minutes in a drive they for a hairy burger tray. read more

Meh. I'm going to start off in what might turn out to be a drunken rant...seeing as how I'm pretty drunk. And even though I'm pretty trashed, I could still not bring myself to give this place any greater than 3 stars. I got a cookout style burger and while the thought of coleslaw and chili sound awesome, I really didn't taste it. All I tasted was a crappy burger. The burger was just not very good. You top a crappy burger with toppings and it will still be a crappy burger. However, I do like that I can get a side of chicken tenders to accompany my burger. The chicken tenders were not bad. Not as good as say Hardees or Popeyes but decent for late night food. The best part of the meal was the "fancy shake". If you like your milkshakes super thick, this is your place. It was almost like ice cream. Good luck sucking it through the straw... {insert immature sexual innuendo joke here}. Service not bad. However, I can see this place getting overrun on a Friday or Saturday night. Drive through was 10 cars deep one night I wanted to come here. Bottom line: I would only come here for the shakes. If you want something quick and cheap (that's what she said), then come here. Otherwise, go to Waffle House and get some hash browns. And I'm going to pass out now. read more

After eating here a few times, I've concluded that I'd rather be at its biggest competition, Steak'N'Shake, which is about half a block away. Cook Out's burgers are pretty ordinary, whereas S&S has a bigger variety and better burgers. Both these restaurants have excellent shakes, but it you're dining in, how much nicer to receive this cold creamy confection in a huge old-fashioned milkshake glass (S&S) than in a styrofoam cup (Cook Out). That being said, it's probably unfair to compare "siblings", since in order to keep costs down, Cook Out, which is VERY reasonably priced, has to avoid the perks its rival offers. The burgers here are nothing great, the onion rings and hush puppies are just okay. I did enjoy the pulled pork barbecue sandwich with slaw and Texas Pete sauce, though. The service is fast and efficient (an area where S&S has really fallen on its face until recently), and the prices just can't be beat. A good place to go for a quick meal - and don't forget to order a delicious milkshake. read more

An absolutely sub-par experience. Its like an interpretation of an American restaurant by someone who has never stepped inside one after a far too long telephone game. The menus are too small to read while waiting in line and you're not actually able to see the menus when you're standing in front of the register to order. The food is unsatisfactory, my burger was essentially burnt, not charbroiled as claimed, dry and tasteless. As for the sides I ordered, the onion rings were cold, and the side of chili was not a hearty dish of beef and beans and vegetables and instead a small container of hot dog chili which I could only eat by pouring it on my burger. I did not try one of the milkshakes, so lets hope they at least have one saving grace. They did have Cheerwine on tap at the fountain which I found novel, at the very least. Also the music playing overhead just sucked and the decorations was just a mishmash of Virginia sports teams, which just seems to be another one of those misunderstandings that they must have stuff on the wall but having rival teams' memorabilia right next to each other makes no sense. If the food wasn't so bad I probably wouldn't have noticed any of this though. read more

Very bland, tasteless burgers. I was caught up in the hype when this place opened and waited in line for what amounted to a sub-par Five Guys experience. Yes, the burgers are hand pressed, but there really isn't any "grill" taste to them. The milkshake was a redeeming factor in the whole trip, because any milkshake is a pretty good milkshake. However, it's not really worth it to go back again. Also, if you are concerned about social justice at all, please be aware that the owners of this chain are huge supporters of Rick Santorum and various evangelical groups, complete with cutesy Bible verses on the bags. This place is the burger equivalent of Chick-Fil-A. I'm not saying you should or should not eat here because of it, but just be aware of the type of organizations where your burger money may end up. read more

Blah. Food is awful and not what we were expecting. Most items tasted microwaved. The lines are long because it is new, but I doubt it will be the case very soon. Very very bland. They even have the audacity to call certain items "Cajun" because they add Texas Pete to them. An Oxymoron created by real morons. We will NEVER go back. read more

So basically, I went to cookout this evening and got food for myself and my family. Total was about $40 and at least $15 of that was missing. Customer service was trash as well. I would post a pic but how can I do that when we didn't even get it.... -10/10 from me. read more

I absolutely love cookout. I appreciate everything about it: how fast they are, the food, the price. It's great. However, this cookout consistently has subpar quesadillas compared to literally every other cookout I've been to. It's like a hint of ingredients in a lukewarm quesadilla. The staff here is usually fantastic. They're polite and make it a good time. Tonight though, let me spin you a tale about tonight. Now, maybe this was a technical issue. Maybe, just maybe, the speaker system was not working in the drive through. Still, the man taking orders tonight seemed to ooze disdain for all he interacted with. He had a legendary 'tude. Absolutely obliterated my friend's will to live in the drive through today. It was impressive really, the way he seethed with hatred and unkindness in cookout tonight. read more

It is no coincidence that Cook Out is a Southern chain. The burgers are big, greasy and cheap. Those are three things we love in Dixie, and Cook Out delivers on all counts. While the burgers won't make anyone forget Five Guys (or the always "coming soon" Steak 'n' Shake), they aren't dry and crumbly. I got mine steak style, which includes grilled onions and A1 sauce, and it was surprisingly tasty. The onion rings were no more heinous than fast food onion rings generally are, but nothing to write home about. I had a Cheerwine, that NC favorite, that just added to the experience. The burger was better than my experience with the vaunted Burger in the Square (which was dry and crumbly, and a huge disappointment), and I'd be more inclined to go to Cook Out than any of the national chains. Wendy's lost me when they went to those flavorless red onions and weird-tasting pickles. Service was fast, and my order was correct even though the place was pumping on a Saturday afternoon with lines to the door inside and lines around the building at the drive-through. The interior was neat and clean, but let's see how long that lasts. To be fair, I didn't try any of the other menu items, such as the milkshakes that everyone seemed to be ordering or the pulled pork sandwich that gets raves in other reviews of the place. I'd like to give their hot dogs a go, since a good hot dog seems to elude most fast food places (Sonic excluded). read more

Awesome as usual. Lightning fast and exactly what I expected. I'm not a pushover when it comes to getting my custom order correct.