...so, yup had lots more dental work today, 9/29/26.. Afterwards we decided to stop in Capriotti's & place and order as we were on that side of town. There was a man at the counter. Not sure if he was a mgr, owner or both, but he was super kind & highly professional. Randy discussed our last delivery order. He provided us with a tuna sub at no cost. Randy's sandwich looks & smells terrific. That's literally all it took to win us back. He apologized for the sub-par experience we had & made it right. THANK U to CAPROTTI'S & to him. Absolutely delicious subs, folks! *note: I never went to the site this business prompted me to go to so, no double dipping here. I'm always willing to pay a fair price for anything & double-dipping equals 'theft' in my book. Thx again CAPRIOTTI's AND to the gentleman that handled our order in-person today! So to start with, understand our order was placed directly by calling Caprrioti's. We did not order on DoorDash, though DoorDash did deliver. That said, we ordered a Philly cheesesteak w/extra cheese & a tuna. Tuna because I'd had some dental work & it would be easier to eat. The order arrived with a cheesesteak w/no cheese & NO tuna for me! So we called the restaurant back to complain. The response was incredulous!! Some dizzy twit told us they didn't have tuna that day. AND she only makes $8 an hour!! ZERO sandwich & ZERO refund! Their business seems to operate by selling things they simply don't have to serve & yes I'm still furious. If they didn't have tuna that day-why did they sell me tuna?!? Thievery is a pathetic business plan. BUY AT UR OWN RISK. *Note this FACT. A customer that received poor service tells 10 people. A customer that receives great service tells 3 people. That's changed with Yelp. read more

I love this place im not gonna sit here and say its the most affordable place but if I want a good sub and fries this is my go to no questions asked I love the staff they are all very welcoming read more

Located in Cave Spring Corner, an open-air strip shopping mall in Cave Spring, Virginia, to my surprise, is this award-wining national franchised restaurant chain. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Capriotti's Sandwich Shop, is the perfect example. Capriotti's Sandwich Shop is known for its slow-roasted turkey subs, especially the "Bobbie," which was voted "The Greatest Sandwich in America" by AOL.com. The Bobbie features homemade turkey, cranberry sauce, stuffing, and mayo on a soft roll. Capriotti's also roasts whole turkeys in-house nightly, hand-pulls the meat, and makes its own meatballs and coleslaw.  After discovering the hideout of this outstanding sandwich shop, and receiving many positive feedback from my friends that have eaten there, I drove up to the place to discover first hand one of Cave Spring's greatest secret. From the design of its outdoor sign to its interior design and decor, this sandwich shop calls attention to its focus on quality and uniqueness, and in being the best of the best. For example it uses American Wagyu Beef for its Cheese Steak Sub and Restaurant News has named this the Best Sandwich in Vegas. As soon as I entered, I was impressed by all the colorful signs with photos of their amazing sandwiches and references to the awards they have received, and how one of them even made a fan "cry while eating" it. One of their employees warmly greeted me and after I asked him, explained how was the ordering system. There was a size display sign to help you get a sense of the different sizes, and then high above there were three lit up menus of items from where to choose from. I ordered an American Wagyu Cheese Steak medium Sub, with fries, and a softdrink. After paying, I was given a paper cup to go serve myself my drink while they started preparing my order. In the meantime I walked around and documented the place with photographs and video clips to make my review more lively and real to the readers. When I was called to pick up my order. It came in an aluminum tray on top of a piece of paper. The Sub on one side cut in half anf the fries on the other side. I was first impressed by their fresh and soft bread, then by the quality of their meat and ingredients, and lastly by their fries. Their texture was crispy and light to allow you to eat them all without feeling heavily full. I immediately downloaded their app to take advantage of their reward program because for sure I knew I would return. I found out that they also offer catering and brought home a brochure about it. I highly recommend this amazing Sandwich Shop, for its friendly staff, its clean and comfortable environment, its pleasant ambiance, and last but not least, for their extraordinary sandwiches. read more

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First off, any restaurant that serves up a nearly 18" sub as the LARGE is a winner to me. Try their turkey sub with the stuffing and cranberry sauce. It's Thanksgiving dinner on bready goodness. Very well done and anytime I have been in there, they are super courteous and provide excellent service. I've only eaten their food via takeout, so I can't say much to the ambiance to their restaurant, but it's nice and offers plenty of room inside. Their subs are superior - try them sometime! read more

After moving here a few years ago, made my way to this lovely shop with my sister. The two staff members working were exceptionally friendly. We both ordered sandwiches that are favs-classic cheesesteak and the Bobbie. I had to decide on hot or cold and though I ordered cold (Bobbie). It means I'll have to go back to try it hot. It was very tasty and I could only eat half. My sister ate her whole sandwich and wished she hadn't it was so big! We had chips and sodas with it to make it full meals. There are many sandwiches to go back to try and I look forward to trying them all! It was nice and cozy inside and a place to enjoy read more

Could not eat the fries as too salty, tossed in the trash, cheesesteak was just ok. Not really worth the price as 2 other locations has better food for less money. read more

We ordered online and dined in. The place was clean and the food was good! The fries were different like steak fries but thin which I liked. The food was ready quickly and was fresh. The employees were nice. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Roanoke, Virginia

I really like the subs from here. The Wagyu steak sub has great flavor. The chicken Phila is also good. They use quality ingredients.

Went to the store looking to get a couple sandwiches, we had heard good things. I had a simple order, classic cheesesteak add sweet peppers, mayo and extra cheese. My wife went to order and the guy at the register was rude, off put and impatient. Tossed us to another person because my wife wasn't sure of what he was asking. He had another person working there that started running through every ingredient on the sandwich. We know what the sandwich has on it, we want to add these things not be asked a bunch of questions. This place need to invest in staff that want to provide service to customers. We ended up walking out. read more

Capriotti's has great sandwiches. I've been there twice. Hopefully they will come to where I live in Lynchburg. I know their business would boom with all of the college students. read more

Woof, bought a small cheesesteak combo with sweet peppers (even said it on the ticket) cashier walked away after ringing me out without even handing me a cup. Had to reach over the register to get my own. By the time my food came out sandwhich was hot but no peppers. For $15 it was not with it and at this point I wasn't going to bring up the peppers I ate the lackluster sandwich headed out, very empty restaurant employees didn't even say that's for dining with us when leaving. I see where the rating and empty chairs come from. Go elsewhere read more

Food and service was absolutely fantastic went with family and friends and had a wonderful time would definitely go back.

I honestly came into this place thinking I'd get a great sandwich. I may have but I'll never know because I was afraid to consume it(more on that later!). The service was terrible and rather rude. I understand we all have a bad day and get short staffed but we shouldn't be huffing and puffing and acting frustrated like your worker was Friday around 1:00pm! I can brush off a little rudeness from a worker as it's tough out there but I can't excuse the worst part and that is that I observed sandwiches being touched with no gloves! As well as going from the register handling transactions back to making sandwiches with no hand washing. I took my order but decided I'd better not eat it. The restaurant itself is rather nice and there is plenty of seating. But the food handling was unacceptable! read more

This sandwich shop is by far the worst in customer service there is the manager is terrible and the food is way overrated and overpriced I would not go to this location and with the experience I had there I would never go to a location visit a Jersey Mike's instead good customer service and good food read more

I was extremely impressed with the food quality, the customer service, and the cleanliness of the restaurant. I walked in to place my order and was greeted with enthusiasm. The employee was very knowledgeable and made some fantastic recommendations. The hot Bobbie and wagyu club was phenomenal. Make sure you check them out!!! read more

We've been here 3 times, and we've enjoyed it. My husband is a fan of Wawa's Thanksgiving sandwich, but since there aren't any nearby a coworker recommended that we try the Bobby at Capriotti's. It's turkey, stuffing and cranberry sauce. He says it's delicious. I like the Capistrano which is pastrami and coleslaw. The restaurant and bathrooms are clean. The workers have been friendly. I would give them a higher rating but once I ordered the turkey with coleslaw. I had the same experience as another reviewer. I was given tuna salad instead or turkey. I like this place. I hope they can stay in business. read more

First, it's a sub shop. No traditional three-decker clubs, in other words. They also serve soups and salads, however. The place is clean and cheerful, with the sandwich prep on the right and a row of tables going down the left wall. I found the service to be quick and friendly. I ordered the small tuna sub, and it was decent, though the tuna salad didn't blow my skirts up. The best thing on the sandwich were the sliced tomatoes with delicious seasoning generously sprinkled on top. Loved the fresh bread. I'll be happy to return and try another menu item. Bathroom report: It's unisex and handicapped-friendly. Very basic with a toilet and a sink, and a weirdly unattractive cement floor. It was very clean. No changing table, though. read more

Clean, open, friendly and inviting! I thought everything was delicious and filling! Best sub i have had in a while. Bread was fresh! I had the turkey sub with stuffing and cranberry! WOW! Surprised as hell how good it was! Love how friendly the people working there are! Customer Service is not dead and here it is exceptional! read more

Capriotti's Sandwich Shop - The Hot Bobbie - Sandwiches Near Me - Roanoke, Virginia

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Decided to give this store another chance. Tried a small cheese steak. Bread was nice, didn't have banana peppers so I chose the recommended 'mix' of peppers. Nice wait person, sandwich was ready promptly. Meat was without taste, could only taste bread and peppers. Filled me, but was not satisfying. Don't know if I'll give it a third try. read more

First time ordered and I will give them 4 out of 5 starts I ordered on line which was very user friendly All 3 sandwiches ordered were very good Only dropped star was that the order was not ready at 12:05 as promised when I got there I had to wait another 6-7 mins Keep up the good work read more

$30 for a large cheese steak sub I know the economy is bad but this is insane I can't review quality because I can't bring myself to pay that much read more

wasn't that great. Subway is where I should've went I just like trying new places. I really don't see no reason To go back I tried the Italian sub read more

We ordered 5 French dip subs to keep it simple. The person who helped was pleasant, the subs were ready promptly, and tasted great. We will be back for more. read more

Not Welcoming. Walked in there with every intention to buy, but needed to use the rest room first. Person behind the counter shood me away like a dog until I told him I was buying. I did buy. My experience did leave a bad taste in my mouth. Not coming back. read more

Staff is nice enough and the food is good but I purchased an Italian salad with three kinds of meats. I believe they only gave me one and the total amount of meat was about one tablespoon full. I paid over $11 for a half salad counting tax and I'm still hungry. Greedy, greedy, greedy! read more

I like the hot Bobbie sub, with a side of tomato soup. The soup is especially delicious.

I am absolutely happy they opened up a Cappriottis here in Roanoke. The Bobbie (I call it my Thanksgiving fix on a roll) is fabulous and the Capistami is to die for. And by far the best large Cheesesteaks (I'm from South Jersey originally, so I know my hoagies) in Roanoke. I have been to the original store in Delaware and frequented them in their 2nd state of Nevada for years when I lived in Vegas before moving to Roanoke 5 years ago. read more

My first sandwich from Capriotti's- a medium Capastrami- was a real disappointment. The bread was fresh, and the pastrami was lean, but those were really the only positives. My first photo shows one half of the sandwich, exactly as it was prepared, with no changes on my part. My second photo shows the Capistrami as depicted on their menu. The amount of pastrami was adequate, but not generous. Slaw was not particularly good, and it was placed in small dabs along the bun. It was almost impossible to taste or find any Swiss cheese, and there was no Russian dressing that I could detect. This made for a dry sandwich with surprisingly little flavor. Ingredients stopped a couple of inches short of the ends of the bun. I consumed a lot of bread, a little pastrami, and not much else. The medium Capistrami sandwich costs $12.99. With tax and a 15% tip (I ordered take-out at the counter), my bill totaled $14.22. Based on this meal, I won't be returning. I'd rather go to Macado's and pay $10.62 for their Lone Ranger, which includes generous amounts of hot pastrami, corned beef, cole slaw, and Swiss cheese- and which comes with a side. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Roanoke, Virginia

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Well I wont be back a second time. I wont bother to hassle the $22 sandwich..Worse than any subway ive ever had. Whoever made that sandwich didnt give a crap that I was paying $22.00 for it and splitting it with my 91 year old mom .... read more

Definitely not your average sub place and please don't compare them. They are unique in their signature Flavored Subs. And worth the price. Their Rolls are fresh and soft every time you go. Two of my Favs are the Bobby and the Hot Capastromi. The Cheesteak with sweet/hot peppers is really good too with all the cheese melted in. Mmm Mmm I am so glad they opened here as I am from Vegas and ate there all the time. read more

Horrible!!!!! And the owner/manager doesn't give a damn if someone chokes on a bone found in their sandwich..A sizeable bone mind you!!!!!!! He justified it in his pea brain!!!!!!!!!!!! It's hand pulled he states.....so I guess it's okay if my 91 year old mom chokes on it! Or if I choked on it! He wouldn't care either way!!!! read more

First time tryer, amazing !! Had the wagyu cheesesteak, loved it! Delivery was quick, food arrived still hot and perfectly to order. I'll be back!! read more

I ordered the homemade turkey sandwich and it was dry and tasteless. Definitely needed some seasoning on it. I tasted oregano and lettuce. I'd rather have deli turkey than this. You need a gallon of water to get it down. If you don't know how to bake a turkey, just order deli meat. That wasn't it at all. Terrible!They overcooked the hell of that turkey. Definitely won't be ordering that again. With all the negative reviews, you'd think they'd make changes. I'll give it one more try. If I'm disappointed, you'll lose another customer read more

Best sub place in Roanoke. Food is always high quality and owner loves his customers. Eat here regularly and never had a bad experience.

I made a point of trying this place to support a small business. The sandwich was OK, but the man making it, who appeared to be in charge, was belligerently rude for no apparent reason and ignored me when I made a point of saying "thank you." No thanks -- not the kind of business I care to support or vibes I care to ingest. read more

Ordered the Capastrami and the Wagyu Cheesesteak. The capastrami was very stingy on the meat. Basically a sandwich with mostly cole slaw and a little pastrami added in. The cheesesteak was very stingy on the ingredients as well. Both subs looked nothing like the subs seen on their website. Won't be back anytime soon. Two stars because the fries were good. read more

Not a fan. The food was overpriced for what you get. Service was pretty bad - they got both orders wrong and different ways. Ambiance was decent. read more

Turkey tasted like tuna fish. Every one in my family, all five of us hated every bite. Didn't even finish. Definitely won't be back. So gross. read more

Ordered their food through door dash and my son pulled 2 hairs out of his sandwich about 5 inches long. Do not eat here!!!