Absolutely blown away by how great this Panera was. Everyone was genuinely kind, welcoming, and professional from the moment we walked in. The food was fresh, hot, and some of the best quality we've had from a Panera in a long time. The restaurant was also very clean and well kept. What stood out most was the customer service. Unlike some other Panera locations in the area, nobody acted irritated or like we were bothering them just for ordering or asking questions. The staff here actually made us feel welcomed and appreciated. Huge difference and we'll definitely be coming back. read more

Many times I have driven by the Panera Bread next to Tanglewood Mall, and have been very impressed by the beautiful architectural design of its building and simple yet elegant logo. But what really caught my attention and moved me was when I researched their mission and discovered that they believe that "good food served in warm, welcoming spaces by people who care" can bring out the best in all of us. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this Panera Bread next to Tanglewood Mall off Electric Road in Roanoke, Virginia, is a perfect example. As I entered their restaurant, I was impressed by their clean, organized, and comfortable spaces. Their ordering counter was made of beautiful color wood and their menus were hanging from the wall behind with spotlights pointing at them. And on the left, it turned into several pastries and desserts glass display cases. Aside in front of the counter, they had two tables with four ordering computer stations. I appreciated the convenience but I waited for the order taker employee to come out. A young lady, Jenessa, finally arrived with a smile and gave me a friendly greeting and warm welcome. I asked her what soups they had and she pointed them out very well. Then I asked her what were some of the sandwiches she would recommend and she named a few and the reason why she had mentioned each. I ended up ordering half of the Chicken Bacon Rancher which had grilled, applewood smoked bacon, aged white cheddar, and ranch on their Black Pepper Focaccia. And a bowl of the Black Bean Soup, which came with a French Baguette side. Then I asked about their desserts and she mentioned that at this time of the day all bakery items were at half price. I took another look at them and ordered the Cherry Pastry, and a small Dr Pepper to drink, since today we celebrate Dr Pepper Day here in the Star City of Roanoke. I remembered once I had downloaded their app and became a Panera member so by giving her my phone number, she was able to find me and give me reward points for my purchase today. She gave me a cup for my drink and a pager or beeper to take with me to let me know when my food would be ready to pickup at the pick-up counter. When called, I got up and gave my name to a very nice young gentleman employee, who handed me a long white plate with my soup and sandwich. The Black Bean Soup was amazingly delicious and hot. And the French Baguette was fresh, and soft in the inside. It was so good that it made me think of returning for breakfast. The sandwich was also amazing with lots of chicken pieces and all the item I mentioned before. And the Cherry Pastry was one of the best I've ever had. As if this all was not enough for an extraordinary dining experience, the manager of the restaurant gave me a visit to see how I was doing and to see if all has been to my satisfaction. You can imagine what I told him. In conclusion I highly recommend this restaurant for the comfortable ambiance, the amazing food, and for the excellent customer service, providing an extraordinary dining experience. read more

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I haven't gotten my food yet, but my mother just got out of brain surgery and the cashier was very rude to us. We've talked to the supervisor but she needs to be talked to. read more

It's really a shame you can't leave a zero Here's what you'll find here: Staff arguing loudly with eachother Watered down soups (literally they add water compared to other locations) Burnt Sandwhiches read more

Waited for 40 minutes for a bowl of soup and a sandwich . Plenty of people to take your order and money. Only two people preparing food. The employees looked confused. Had I known the wait would be so long, I would have had a pizza delivered for lunch. Poor quality. Poor service. I will not go back. Well if I do, I'm taking lunch with me. read more

I have been eating breakfast at Panera for years, but I've noticed the sizes of the portions have shrunk and the quality has gone down along with the service. It's gone from my number one choice to my last choice. read more

Baguette was cold. Soup was tepid not hot. Crew was lost trying to figure out what my order is after my device told me my food was ready. The store was out of ingredients before 12 noon. I live about an hour away from this store and idk why i go to this place every time i visit the area. I always forget not to go here. Sandwich were so small they can pass as kids meal. Disgusted over all. Note to self...DO NOT GO BACK TO THIS STORE. Ever! read more

Panera Bread - a stack of plates in a kitchen - Sandwiches Near Me - Roanoke, Virginia

Horrible experience. I've been going to this location for a few weeks now due to my job closeby and each time I've ordered anything it's been crappy . They are always cutting corners .. either the order is messed up with major ingredients missing or taste completely off. Every time I'm in pick up lane my order is delayed or misplaced. Always tried different things in the hope it'll be better this time but no luck. I gave place a few tries before finally writing a review. Hope they will care to up their act. Pic below shows my tomato soup without any croutons. Their new item croissant cheese sandwich was stale as seen in the picture. Ingredients were gone bad. read more

I went here a couple of weeks ago. I love their soups and was so looking forward to tomato soup and a grilled cheese sandwich. The soup was ok, but the grilled cheese was horrible!! How do you get melted cheese inside of soft white bread? I'm guessing microwave. So disappointing. Maybe they need training or a new manager for this location. read more

So disappointing. My family used to come here all the time, but it has just gone so downhill. Employees were being rude to several frustrated customers. We ordered our food and waited for almost an hour before it was ready. If they were so far behind they could have been warning people so there wasn't any surprise/frustration about the wait time, and returned rudeness to the frustrated customers. I never said anything, I just sat and waited. Finally our food comes out, I order the same sandwich everytime I've ever came to Panera- and I always have to order extra sauce, bc usually it's very dry. So I order extra sauce like usual- and it's like they wanted to try and punish you for asking for extra? It seemed like a petty level of extra sauce. So much sauce the bread was soggy and I could not see any of the other ingredients on my sandwich. But we just waited for about an hour now at this point so I suck it up and pick up the "less" soggy half to start eating and all I taste is salt. Like someone accidentally dumped piles of salt on the food. And it wasn't the chipotle sauce. Instant heartburn. I took 2 bites but just could not do it. I don't know what happened to this place we used to love but I'm not sure we'll ever give it another try. read more

Terribly disappointed in this Panera. When we entered the Restaurant, we were confronted by a harsh female voice telling us that it would be a 20-30 minute wait in getting our order, they we backed up with orders. I assume it was from call-in orders because there were very few customers sitting at the tables. It took 50 minutes to get our lunch and we had to listen to a frustrated lady screaming out people's names and order numbers. Of course we were given a pager to let us know when our meal was ready, but they didn't bother using the pager ... guess it was easier to yell out numbers. When our order was ready, I was surprised to see that my wife's cup of soup contained more than my bowl. I asked the lady behind the counter if this was correct. She informed me that the bowl has three cups and the cup was only two. I pointed out that it was clearly less than the cup and if she has an empty cup I'll show her. She sarcastically stated she could give another cup if I want, which I did and she did. The entire experience was disappointing and frustrating ... sad! read more

Panera Bread - Wall over food preparation were filthy with dried food. Surprised that the health department doesn't cite them. - Sandwiches Near Me - Roanoke, Virginia

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Worst Panera location I've ever been to. Management has been on a steady decline for years at this place. Every time I get my food it's either burnt to a crisp or I have issues with the staff. read more

As always, good salad. I had the Asian chicken, fresh and plenty of chicken. I usually order online but it doesn't really save any time if you go through the drive through. You're just in line with everyone else. read more

Extremely disappointed. We ordered ahead for pick up on the app, only to have to wait 15 minutes in line to get the order from behind the counter. No longer fresh or hot. The salads came with dressing not even 1/4 cup full of dressing... of the 1oz cup.... The sandwiches we order were supposed to come with no mayo on ciabatta bread. They came on plain white bread with mayonnaise and none of the added vegetables. Paid for a large mac and cheese and got a small. Absolutely ridiculous. At over $40 for three meals to not even come as ordered - we will not return. Would've been better off making the food at home. read more

Panera Bread - Sandwiches Near Me - Roanoke, Virginia

This store, as do most Panera locations, accepts orders on their app that they don't have in their store. They accept the order, charge you for it, and notify that it is ready. But when you go to pick it up they tell you they ran out a long tome ago! Then they make you wait a day for a refund!! read more

I've been here a few times when in town to visit friends and family and have had mixed experiences. I know with COVID there are shortages of both items and staff, but recently I stopped in and found them to be closed early so that was very disappointing. Usually, I have a decent 3.5-4 star experience here. It's large enough with enough seating and food is out quickly enough and fresh and tastes great. read more

I placed my order online thru their app. Everything on my receipt was correct. I was originally told my order would be ready at 7:06 p.m. Finally, I received an email at 7:32 p.m. that my order was ready. I proceeded to the drive-thru to pick up my order. I went thru, got the order, pulled forward enough to allow me to check my bag to make sure everything was in there. Of course not!! So, I went back around and pulled up to the window. The same person thaot gave me my order was there and he new there was something wrong. PI gave my rece6 the fixinhI didn't receive procee10ded to theyummy drive-thru to pick it up. I 7 read more

Just don't! Don't go to eat there, go to the restroom there or go there. Just don't, it is not worth the time. The restroom is filthy!! If the restroom is this disgusting and it is in customer sight, then what does the kitchen look like. They do not serve bagels, the serve bread rings. The bread is doughy and nothing like a fresh artisan bread, but more like something in a grocery store. Save money and go there. It is not fast and the orders are often wrong. The kiosk does. It speed things up either. Often there is staff standing around talking, while coffee is empty and tables are dirty. Just don't! read more

Panera Bread - I've been in garage restrooms with sinks cleaner than this. And no pictures of the rest of the facilities, because it is that unappealing. - Sandwiches Near Me - Roanoke, Virginia

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They have the BEST Turkey sandwich so after I eat it I immediately INHALE it bcuz it taste so good

I thought all Paneras keep the same standards but not this one. Had door dash delivery and ordered a bagel which clearly was a day old ( hard and stale) and a yogurt parfait which they delivered without putting any silverware in the bag. Unfortunately the poor reviews for this location are true. read more

This was by far my worst Panera experience, and probably take out experience of all time anywhere. I decided to have lunch here today, so I placed my order through the app as I usually do and received a notification that my order would be ready in about 9 minutes. When I arrived to the store and walked inside, to say the environment was pandemonium would be an understatement. There were dozens of frustrated customers waiting on orders, no one was behind the register, and there was one person in the kitchen. Eventually, some customers became so frustrated that they started yelling into the back of the store to try and get anyone's attention to which a buser emerged and said "I'm not a cashier" and then proceeded to clean off tables. An employee eventually walked over to the cash register and seemed annoyed at the situation. A customer asked for the status of their order as they had been waiting for a very long time. The cashier walked over to the kitchen to check, and then came back and said they don't know because the screens only show so many orders at a time and there are over 20 orders pending right now. Then they began announcing to everyone that it's going to be a 35 minute wait for food. About 20 minutes and 2 orders later, the GM stepped into the kitchen to help out and looked annoyed the whole time too. In total, I waited over 40 minutes for my order: one sandwich, one drink, one pastry. I had to eat in the car because my entire lunch break was gone. Fortunately, I was able to quickly eat my lunch before I had to go back to work. Unfortunately, it was because half of my sandwich was burnt and inedible and the other unburnt half had no toppings on it. Oh, and they forgot the pastry. I spent $21. Guess who's never coming back to Panera again? This guy. read more

One of my favorites is French onion soup. You know....in a crock, thick bread chunks with melted cheese on top. Well, I ordered it at Panera and I got soup in a plastic bowl with dried croutons and sprinkled cheese on top. I took it back, told them it was NOT French onion soup and I didn't want it. read more

If I could give zero stars I would! This place has nothing but teenagers or young college kids running the drive thru, and management here is nothing short of incompetent. My order was so messed up and took more than 30 mins. I spent over $30+ on this order for it to be completely wrong and was overcharged. I ordered a breakfast wrap, two coffee's, a cup of soup and a chicken sandwich. The young, untrained drive thru trainee and manager on this particular shift could not understand how to just charge me for a sandwich and not the combo meal. I finally gave up & decided that the best karma for this Panera location was to deter others from losing their own money. Ridiculous! Panera you have gone down hill in Roanoke, VA! read more

Panera Bread - I ordered a chicken sandwich, and this is what was in my bag. A cold chicken, avocado & roasted pepper sandwich. - Sandwiches Near Me - Roanoke, Virginia

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This was the most disgusting sandwich ever! No sauce, a thin layer of cheese and 6 slices of pepperoni for $12. The bread was as hard as a rock. I don't know why is on the menu except to trick pizza lovers out of their hard earned money. read more

Panera Bread - Pizza sandwich - Sandwiches Near Me - Roanoke, Virginia

The last time I was here in May, this place was having staffing problems. (I saw staff loudly arguing with each other then!) but this time it was great. Quick service, food in the usual good quality. I was happy they are doing well this time, because it is an easy stop along our travel frequently. I recommend them well. read more

I ordered a whole Tuna Salad sandwich for $9.39 and what came was 2 teaspoons of tuna salad, 4 slices of tomatoes and some onions. After years of patronage this was unacceptable! The management did make me a replacement sandwich which was up to their standard. My confidence in Panera Electric Rd is a little shaken. If this happens again, we will swear off this establishment. read more

Panera Bread - Where's the Tuna salad? - Sandwiches Near Me - Roanoke, Virginia

I frequent this location and am continually impressed by the service offered. Maggie has the biggest smile every single day and demonstrates a heart to serve patrons in anyway possible. Although there are ingredient shortages occasionally, their food quality is consistent. read more

Great place. A quality operation. Managerial oversight makes this a good operation. Coffee in particular is very good. I favor the sandwiches. Pastries are excellent but I limit my consumption. Very rich. A gem in the Roanoke restaurant scene. Recommended. read more

I would like to eat here, but the service is slow. You stand in a long line with one person taking orders and other employees just standing around. If someone comes in with a large order it takes so long I have walked out. Salads are often missing items. I was eating there every day, but after the last time I stood in line with three big orders in a row I gave up on the place. I haven't been back for months. read more

Just once I would like to say, they got it right,but not to be Get back to work and order is not correct! Also, the worst chai latte I've ever had. I think they forgot the chai! read more

How can you be a business that specializes in fresh bread and repeatedly not have bread? Have come to this Panera location on two occasions in the last month. On both occasions it was around 6:30 pm. On both visits, I could not have my first, second or third choice of sandwich because the restaurant was "out of bread." If you are not going to be able to make sandwiches after 6:00 pm, then stop staying open until 9! I like Panera but am going to stop coming in the evening. read more

I used to eat at the Electric Rd location all the time, when they first opened and the first several years they were great. Now I'm ALWAYS disappointed. I got a garden salad and was given the wrong dressing once. I didn't realize till I'd already put it on my salad, it was a terrible mix... I had to throw it out. The bread isn't good anymore, it's as though they don't let it rise enough before they bake it. Today not only hadn't it risen enough but it was tough and stale. The peppers that came in my Greek salad weren't edible either, they were mushy and tasted funny. I threw those out too. All I seem to get from there anymore is expensive trash. read more

It was the lunch that could have been very good. We got the pick 2 for each of us. I chose the Chicken Tikka Masala Soup with a margarita flatbread pizza. The taste was good however the soup was barely warm at best. The flatbread was not hot either. My partner got the Creamy Tomato Soup with a grilled cheese and again the taste was good however cheese was not melted and soup was barely warm. Given the lunch was $40 we would have hoped hot food. read more

I don't know what's wrong with this particular Panera location but, I'm tired of coming here and waiting 30minutes for a simple soup and sandwich, I'm tired of the over priced fare at Panera in general- especially for what u get. Time to move on to McAllisters Deli or another similar menu that brings bring quicker service, larger variety, better taste and more bang for the dollar. Just sayin read more

This place has really gone down hill. The only reason I gave it 2 stars was because the cashier helped me find gluten free options in their nutrition book. My recent visit to this Panera on Sunday, March 24 was anything but ideal. I placed an order to go. As I mentioned above, the cashier was very helpful. After ordering I went to use their bathroom while waiting for my order. The bathroom was atrocious. It was dirty and crusty. The toilets look as if they haven't been cleaned or wiped down in weeks. There was fecal matter pieces on the back of the toilet and seat. When I went to wash my hands the sink looked like it had residue along the entire structure and hair stuck in in the drain. When I exited the bathroom, I immediately told an associate, who didn't seem phased by my concerns. The food was okay and the service relaxed yet efficient. I will probably never enter or eat at this location again. I don't always eat at Panera, but when I do it's the most disgusting restaurant experience of my life. read more

Ridiculous. One teeny sandwich with tax was $10.92. No wonder the parking lot and drive through were nearly empty at 12:30 on a Thursday. They used to be worth it, we'll - it's always been a tad expensive so maybe nearly worth it - but not anymore. I had a gift card and while the sandwich was tasty, it was very small. read more

Panera Bread - Steak & Arugula Sandwich. With tax, just this, $10.92!!! - Sandwiches Near Me - Roanoke, Virginia

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Just went to this location and said they were all out of every bagel. If that is true it's ridiculous.

As a baker I can appreciate bread. Yordle Fondinglius approved. Approved. Approved. Approved.

Opened on time, friendly staff, above average WiFi speeds. Solid Panera location. Happy to see the dining room open. I have visited over a hundred different Panera Cafes. This one seems pretty good to me. read more

Food and service great. Told two different associates 45 minutes apart that the mens room was out of toilet paper. NOTHING! Frustrated!!!