Cashier Service was friendly. Back of house ambiance lackluster. Said thank you when we pick up our food from counter and they ignored us. Food was good even though they paired the wrong sandwich with the soup, easy fix we just switched but still, read the order tag. The restaurant is extremely outdated and dirty!!! We sat in a booth, table unwashed, sideboard has greasy prints all over it, the back of the seat was so nasty I couldn't sit back; wouldn't want to touch mystery white crusty substance!!!! Bathroom floor sticky no toilet paper in one of the stales, used paper towels all on top of garbage can. If they just cleaned the place it would be so much better. read more

Panera Bread - Greasy finger prints - Sandwiches Near Me - Niagara Falls, New York

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Located very close to military mall, convenient location for canadian shoppers but the good was not Panera standards. My whole bowl of tomato soup was just as much as small cup of soup and my side which is chose to be baguette was 1/2 of what I usually get at other locations. Similarly my husband soup and sandwich was like cheat meal. Sandwich was skinny with almost no fillings and soup was blend as compared to other locations. So just a disappointment! read more

Panera Bread - Wild rice chicken soup with sandwich - Sandwiches Near Me - Niagara Falls, New York

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They were literally out of almost everything. It was super weird because if you wanted a larger drink or anything off the menu they had half the ingredients. read more

The staff was excellent that's about it. The food was terrible. The steak sandwich tasted like pieces of beef stew and it was tough. I had macaroni and cheese probably had about a tablespoon and that wasn't very tasty. Came here about a year ago and everything was great. I don't know what happened to this place, but I will not be back very expensive too. read more

The Panera on Niagara Falls Blvd. messed up my order and refused to fix it because I ordered it wrong but the Panera on military Road in Niagara Falls was nice enough to do it for me. The staff is nice and friendly. I would definitely recommend eating here. Maddie and don took care of me and were awesome with great customer service!!! read more

Haven't been to a Panera in years, but today felt like the day to return. It was absolutely phenomenal! The soup, bread, everything came out just right. So satisfied with my experience that I had to leave a review. Thank you Panera. read more

The only good thing about my experience at Panera Bread Niagara Falls was the order taker. He was patient, kind, and thoughtful. Then it becomes a nightmare. - Waited 15 minutes for our meal. - Our order was screamed to us from behind the cooks area. - It was in a paper bag. - Seems they ran out of dishes???? - The soup was in a paper container?? Again - no dishes??? - The sandwich I ordered was to be toasted. It wasn't?? - I returned the sandwich and got nothing but attitude from the cook! - So nothing was done! No soup! No sandwich! Nothing. - $41dollars and no meal!!????? - I asked for the manager - who apologized and refunded a portion of my check??? - He then stated that he would bring out a fresh sandwich and soup right away. - I waited at least 15 more minutes. And finally went up to the counter, - "Oh, you wanted me to make it over?". Apparently, the manager failed to tell the kitchen to remake my meal????? - So, once again the soup came in a paper cup and in a bag. No sandwich??? - "Oh, you wanted the sandwich too?", said the cook???? - So I waited again for at least 15 minutes and finally my name was once again screamed out from behind the counter. Yea!!! They got the order right. Soup in a bowl! Sandwich toasted! - I was sooooo aggravated that I just left my lunch on the table and left. - No Soup! No Sandwich! And 45 minutes of frustration. If you want a good meal, Don't go to Panera's Niagara Falls. It has become just like the rest of the "fast Food" places in Niagara Falls that are just Lousy places with lousy food, lousy service, and lousy management. read more

HORRIBLE CUSTOMER SERVICE. Lady at counter was nasty and did not want to help. Started to ignore me. Said my order was ready on the app so I asked for help and no one wanted to help me. I'm disappointed and will definitely not be coming back to this location. read more

I should have looked at the reviews before I ordered. I ordered 6 bagels for pick-up two days before Mother's Day. At the pick-up time I received a phone call about my order. I went into the restaurant to grab my bag and was told they didn't have any of the bagels I ordered (Sesame, Raisin, and Everything). "The Baker didn't make any of those last night" Seriously???? Don't you know what your orders are? I was offered to pick from the 4 types of bagels they had. No apologies, no discounts, no extra cream cheese, muffin, anything. Very disappointed for my Mother's Day Brunch. Don't expect online orders to be correct when you pick them up and I won't be ordering at Panara again. read more

Terrible Wrong ingredients in salad. Called the store. The gal was very nice but really couldn't right the wrong until I pressed. A huge disappointment. Won't be going back. Too bad. Their salads used to be very good. Not anymore. read more

I'm a fan of this location -- the employees and customer service have always been stellar. The drive through window works well during COVID-19 and their delivery processes are really streamlined as well. I ordered a salad for delivery on Monday (it was one of the only local options to me) and the salad came about 15 minutes early, packaged very well and dropped off 100% contact-free on my porch. The whole experience was seamless with text updates the whole way and the green goddess salad with bacon, chicken and avocado was delicious. I would definitely recommend Panera for delivery/pickup if you're a fan of their offerings! read more

My worst Panera Bread experience. I would rate it 0/5 if I could. Customer service was awful. It took us 50min to get all of our food, and that also took a lot of effort too because once they made the hot food, they marked the ticket as done. We had to fight for our drinks, our pastry and our yogurt. When the hot food came out, they didn't even say who it belongs to, they just said what food it was. No markings, nothing. And when asked, they said they already marked the ticket as done? How is that done if you didn't even call the name? The buzzer did not work and they did not text me when my order was ready... Never going to any Panera ever again. read more

While some call it overpriced cafeteria food.. I call it delicious. Their are few things better than the corn chowder soup and a French baguette for lunch. Also a fan of the seasonal salads. I know throw me off Yelp. It is overpriced at times but you can't beat a good comfort meal. Also drive thru or rapid pickup options are always a plus. read more

Panera Bread - Mexican Street corn chowder - Sandwiches Near Me - Niagara Falls, New York

I came here today because I was in the area. This location had an active drive thru. They have a traffic pattern that encourages less crossing of paths of guests as well. The employees were all masked and gloved. Most tables were closed to seating. Parking here is easy. Update 56 2021 read more

I have to update my Panera Bread review now that I've tried a few bagels. Don't bother ordering them here....go somewhere else. I don't think I've ever had a more tasteless, dry, uneventful bagel in my life. Yes, they are that bad. They're small, not worth the price. There aren't many good choices as far as I'm concerned either. I was excited about trying the sprouted grain flat bagel but it was disappointing too. Blah. I did like the cherry vanilla better than any others but I still wouldn't get it again...at least I could taste the cherries in it. Even the "everything" bagel which did look like it would have a full flavor.....was BLAND. Sorry Panera....love your coffee but not the bagels. read more

Panera Bread - Sandwiches Near Me - Niagara Falls, New York

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I just went to the Panera bread in Niagara Falls New York and they messed up my order 3 times and I still don't have what I asked for. 1st I ordered a tuna sandwich with cheddar cheese no tomato. And the sandwich came with tomato and no cheese and it was the worse looking sandwich I ever ate from Panera bread. I've been to Panera breads all over New York and California and this is the WORST Panera bread ever. Second sandwich I went back they gave me another sandwich still sloppy and with white bread just tuna and lettuce nothing else who said white bread ? Then they made it again with their rustic bread and told me they only have rustic and white which I know was a lie because I can see other bread and my first sandwich was made with ciabatta. This sandwich did not have onions and still had the WRONG BREAD. For the past 5 years this is all I order so I know how it comes and this is terrible I will never go to any Panera bread ever again. read more

Panera Bread - Second sandwich. I ordered tuna sandwich no tomato add white cheddar cheese. There's no onion idk what this red stuff is smh. - Sandwiches Near Me - Niagara Falls, New York

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Local chain I enjoy grabbing a quick coffee and or a breakfast sandwich. My go to has been an egg and cheese bagel, but on the cinnamon crunch bagel the offer instead of the traditional. This breakfast sandwich is simple but taste amazingly delicious. Coffee I usually get a hazelnut coffee which is usually fresh almost all the time. KRISTEN is usually the smiling face I see that early in the morning and she's always so friendly, quick with the service and great with the overall experience from the speaker to the window. Thank You! read more

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I agree with a lot of the other review's sometimes Panera is unorganized, the food doesn't come out right and they forget things a lot, I mean a lot! However on this occasion this sausage and pepperoni flat bread pizza was very tasty and smacking! You have to try it if they can get it right, it's not bad. I took two stars off for them alway giving me a tuna salad sandwich with a teaspoon of tuna and a pound of lettuce and tomatoes. read more

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My daughter received a coupon from her school for a free kids meal. This was our first visit at Panera. My daughter used her coupon and received a pb&j and a yogurt tube. She didn't like the sandwich because the bread had a bunch of hard seeds in it and she didn't like the texture- perhaps I should have asked what kind of bread it would be on.. My son ordered the "pick 2" meal option which really isn't a combo that saves you money lol it's just pick 2 from the menu! He got the Mac and cheese and a small Cesar salad- this included a side of bread. The bread was so hard he could barely bite it. The Mac and cheese was fine BUT there was barely any flavor in there- I tried it myself. His salad barely had any dressing - it was pre tossed. Even with ordering a water, this came out to about $11.00 At the end the kids were stil l hungry since they did not eat all of their food so we went to get a cookie at the counter since they said .99 ... well when she rung up the 2 cookies she said the total was almost $6.00!! She said the .99 was only if you purchased it with a meal - and wouldn't honor it even though we just ordered 2 meals in a separate purchase. We said forget it and went to Tim Hortons for a treat! Over all we were not satisfied with this visit and will NOT be returning. I only gave them 2 stars instead of 1 because the restaurant was very clean and the chairs were comfortable. That's about all it had going for me. read more

Had a great experience at this location. Staff were nice and the food was really good. Some people have said the presentation of the food can be bad - squished or sloppy - but mine looked great. Wasn't packed so they probably had more time to focus on it. Also, it came out really fast. By the time I filled up my drink my food was ready read more

Mobile ordering is a common tool that many restaurants use. I like to order Panera Bread coffee through their mobile app. My past three orders have been just empty cups. Previous orders have been ready on the rapid pickup shelf. Lately, I've been getting an empty cup. This not only is very annoying, it wastes my time. I'm paying you to complete an order, not just give me an empty cup. If your policies have changed, let people know in the mobile app or via email. read more

The problem with the order, besides it being ridiculously expensive, was that I was really hungry, not having eaten a proper lunch that day, being on the road all day. I received a sandwich with ALL bread and maybe a quarter of that, turkey. And it wasn't Smokey at all. What's the point of calling it Smokey, when it wasn't? The whole $16.29 overpriced meal was a disappointment. Also, the Lemonade "glass" was half ice. 8 sips exactly and I finished it. You're selling overpriced bland food, most of which is bread and unsatisfying. I'm extremely disappointed. It was done really fast, probably because there were such few ingredients in it, besides the bread. I would've also liked the bread toasted but wasn't offered the option. It might've tasted a bit better. It might be the last time I go to Panera. read more

Military discount Mac+Cheese in a bowl, made or bread!!! This review needs no other remarks. read more

Remarkable how they can't prepare a bagel properly. They also blast the music way too loud, almost as if to discourage socializing.

People, get your act together!! I ordered a salad and there was rotten lettuce all through. Why; and why don't you care if you're serving nasty rotten food?!! Tables are filthy, but that goes along with Not caring I guess. UGHHHH read more

I frequently visit this location, it's in a great area, busy traffic due to it being in the Walmart plaza, but I've never waited longer than 10 minutes in the drive thru. This past visit I was so excited to actually get the Broth Bowls, usually their sold out or there's an issue getting it. I opted for the Soba Noodle Chicken Broth Bowl which was packed with rich flavor, lots of I believe it was parsley, covered the top, topped with lots of chicken and noodles. The broth was lacking, it was rich and flavorful, but I do believe the noodles soaked up most of it. I also got the Lentil Broth Bowl and had chicken along with double egg added to it. It was so so so good! Slices of lemon, a hearty helping of spinach and kale, loads of chicken, and the eggs soaked in the broth was the topping to my Lentil Soup. There was more liquid in this option than in the other one. Loved the flavor of the broth, definitely tasted citrusy! I also got the Steak and Arugula Sandwich, but opted that it be put on a Flatbread instead of the basic white bread you normally get. In the past when I've just got the basic white bread, it would be soggy by the time I actually got somewhere to eat it. This time I'm so glad I made the call for it to be put on a Flatbread, it made the sandwich ten times better! Definitely recommend. Their Mac and Cheese is a staple in my book, I can't ever go there and not get it. Creamy, good warm or cold. I also really enjoy their Chicken Caesar with extra chicken and dressing. They recently changed their salad containers, and I couldn't be happier. You figure you're paying $9 for a salad, it should at least come in a nice plastic container that actually closes, not some paper box. I also have really been enjoying their Passion Fruit Green Iced Tea. It makes you feel refreshed after drinking it. read more

Maybe don't order ahead... Again the drive-thru was the only thing open and I had to wait an hour to get what I prepaid for. But then I got home and half my combo was missing and they couldn't refund it over the phone and told me to come back in to get a refund, but every time I go, you can't go in. Manager was apologetic and girl at the drive-thru was really nice but after having an hour to prepare my order, you would think it would all be there. read more

Panera Bread is known for their good quality ingredients. I enjoy trying the newer things they come up with. Most recently I had the steak and white cheddar Panini and liked it very much. I usually get the chicken noodle soup and half a sandwich. The quantity is good for lunch, but it's a little light for supper. There is no table service, but the food generally comes quickly. This is not a bad choice for a quick meal when you are out and about. read more

Panera Bread - steak and white cheddar Panini with chicken noodle soup - Sandwiches Near Me - Niagara Falls, New York

good service and bathroom very clean. I enjoyed my dining experience very much at this particular Panera bread.

+ tasty chicken soup, yummy Cobb salad - lots of items were out of stock Went here yesterday at 4:00pm. Place wasn't that busy. Cashier girl was okay. Folks ahead of us wanted a salad with shrimp and they were told no shrimp. I went to order a Cobb salad but they were out of the Cobb salad dressing. I chose the apple dressing. She then said they had no whole wheat or white baguette and no chips. Oh brother, what did they have? I went with the dinner roll. My friend ordered the chicken Caesar salad. We both ordered the chicken soup in a bread bowl. We received our pager and got our drinks. Pager went off within 10 minutes. Both entrees were presented well. Soup was good, salad prepared well. Sitting area is a decent size. Wifi was a little slow, limited to 1 Mbps. I like this place but they obviously need to do a better job keeping things in stock. read more

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I'm usually a very nice person/customer seeing as I work in the service industry and also feel empathy. However, today is different. I've been traveling for two weeks eating foods I didn't recognize or like, when I finally came home today. I have been fixating on the Mediterranean bowl for a few months and it always soothes me. I ordered this at your location, excited to have something familiar for the first time in two weeks. And it was missing half the ingredients. No cucumber, no yogurt, no tahini, no feta, nothing. I know that you employ young people and they don't really care about their work but this literally made me cry actual tears. I just wanted something familiar and I thought, at a standardized corporation, I would get that. But I didn't, and then I cried. And now I'm still eating it because it's the first meal I've had since 11am in a different time zone five hours ahead. So that's my piece. I know this won't solve my immediate complaint but writing this here is the only thing I can control, so here it is. My first negative yelp review, for a fucking panera bread. read more

I go to Panera somewhat often and am very satisfied with the food that I get. The bread is always fresh and the soup is good. I have never had a baked good item that I did not like. On this particular occasion, however, the baguette that I got for my side was half the size. My daughter was with me and my baguette was very small compared to hers. I have never had a baguette that small with my soup in all the times that I have gone to Panera. The food is on the pricey side, but it is always good and of good quality. read more

Panera Bread - broccoli cheese soup and Italian sandwich - Sandwiches Near Me - Niagara Falls, New York

No staff slow got shorted my chocolate cookie for the 3 time. Aren't going to stay in business at this rate ! read more

We usually order take out from here for lunch and everything tastes good all the time but most of the time the presentation of the food is really bad. Countless times will our food be squashed or is some cases sandwiches complete mangled in the wrapping process. Eating there is fine I have never had an issue with that. The people are generally nice when you go there too. read more

I went into the drive-thru after a 12hr shift. I fixed my appetite for a salad and sandwich from this place because they are usually not this bad but the order was a complete mess. I ordered their new southwest chicken Cesar salad and and my favorite sandwich the turkey bravo without tomatoes and the original sauce that comes on it with a bag of chips on the side. As I came up to the window to pay $15.64 the service was ready a little quicker than usual and I was served by another employee than the one who cashed me. Turns out they gave me a mobile order. I personally understood this mix up since I've been in the fast food business before and made a couple slip ups‍. So I go into the store to tell them and the staff is very understanding and offered me a drink with a cookie to make up for the misunderstanding. I thankfully accepted and waited for my order to be made. The same employee who gave me the wrong order comes out with "what I ordered" and agreed that the order is correct this time which this bag is two times bigger than what my order originally was so I look and see they have placed baguettes instead of the bag of chips that I originally wanted (I arrived a hour before closing so I understand that people's minds are all over the place and everyone wants to go home and I didn't want to make a scene plus I'm very tired myself). I further look into the bag and it seemed as if my original order was there with extras. So it seems like it was "okay" . I go out the door, and I think I was satisfied until I actually got home and really looked at what I received. A regular greek salad without chicken, a bravo sandwich with everything on it when I specifically said NO TOMATO OR ORIGINAL SAUCE, a small bowl of macaroni and cheese, and a Buffalo chicken baguette sandwich. I just ended up eating only the salad because I am a type 1 diabetic and this was supposed to be dinner. I will not go to this restaurant specifically anymore! read more

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We decided to go for it and order Panera for our Friday night takeout. We put the order in the app and waiting until 6 to place the order as my daughter got out of work at 6. When I went to payment and entered the info I received a message that said I couldn't pick my order up at the time requested. The earliest time was at 0710 the next morning. What the heck? Closing at 6 on a busy Friday during the holiday season is ridiculous. Disgusted with this Panera. If it was closing soon, put a message in the app. read more

I come here for a salad lunch in a pinch- mostly because they have a drive through that shaves a lot of time off of going inside somewhere else. I usually order the Green Goddess Cobb with chicken. It comes with spinach, chicken, bacon, avocado, onion and egg. It's very good and keeps me full most of the day. I also appreciate the rewards program they have in place. In terms of taste, it is very good, especially for a chain restaurant. There are better salads and lunches in the immediate area- but nothing beats what you get here in term of convenience, price and taste together. read more

Went to the Panera bread on Military Rd., Niagara Falls. This was my second visit and probably my last I ordered a bowl of Broccoli Cheddar and 1/2. Green Goddess salad- my daughter ordered a 1/2 steak & arugula sandwich and bowl of salad-Chicken Cesar of course the food was delicious-it's everything else that came with it they gave it a two star this time. First the ladies bathroom was disgustingly filthy, the line was incredibly long with one cashier and then I'm third in line and the cashier comes up and stands there looking at it until I'm second in line and then she smiles at me and I walk over and she goes oh no I'm not open so I look like an idiot in front of the line behind me. Next there must've been an array of college students here doing their homework and they pick the comfy booths so you come in with food and you have to squeeze onto a little table because kids are here doing their homework- not eating -I don't think that's right-or good customer service. Icing on the cake? Girl cleaning the lemonade soda machine with three people standing there waiting to get a drink! To boot this whole thing cost me 30 bucks so I won't be doing this again!!! And there was a ton of dirty dishes setting around!! read more

Panera Bread - Dirty dishes-not busy - Sandwiches Near Me - Niagara Falls, New York

I'm a Panera fan boy but, this location although customer service was fine and food tasted ok.....I got half a Caesar with chicken and French onion soup. The already small salad bowl was filled half way and so was the soup. I'm glad I didn't sneeze cause for $14.00 I would have been pretty sad about watching my lunch blow away...... oh yea the baguette I got was straight burnt. Dont get me wrong what little I had was good but if these prep people focused on the work and not the social hour club ... could have made a difference. Good thing I don't live close by cause the one in Lockport on transit blows this one out of the water. Owner works right in the trenches! Still love Panera just won't be coming to this one again. read more

Great place for weekday lunch! Got the southwest chile lime ranch salad with chicken along a side of baguette bread. Ordered the whole portion and came with a lot of food. Seating area was packed around lunch time, was able to find a small table. Waiting time was short for the food. read more

Panera Bread - Sandwiches Near Me - Niagara Falls, New York

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